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Contents
Unit 1: Basic Information Concepts & IS
1.1. 1.1.1. 1.1.2. 1.1.3. 1.1.4. 1.1.5. 1.1.6. 1.1.7. 1.1.7.1. 1.1.7.2. 1.2. 1.2.1. 1.2.2. 1.2.3. 1.2.4. 1.2.5. 1.2.6. 1.2.7. 1.3. 1.3.1. 1.3.2. 1.3.3. 1.3.4. 1.3.5. 1.3.6. 1.3.7. 1.3.8. 1.3.9. 1.4. Information Concepts Data Meaning and Definition of Information Relationship Between Data and Information Characteristics of Information Need for Information in Organisation Value of Information Classification of Information Classification by Characteristics Classification by Application Information Systems(IS) Introduction Need for Information Systems in Organisation Components of Information Systems/Resources of Information Systems Roles of Information Systems Information System Activities Capabilities of Information Systems Major Challenges of Information Systems Organisation Introduction Characteristics of Organisation Roles of Information System in Organisation Formal and Informal Organisations Organisation with respect to Organization Firm Organisation Structure Organisational Philosophy/Culture Organisational Hierarchy Information Systems Impact on Organisations and Business Firms Exercise 16 16 16 16 18 19 20 21 21 22 23 23 23 25 28 29 31 32 33 33 34 37 38 39 40 43 45 46 49

Unit 2: Types of IS
2.1. 2.1.1. 2.1.2. 2.2. 2.2.1. 2.2.2. 2.2.3. 2.2.4. 2.2.5. 2.2.6. 2.2.7. Types of Information System Operational Control Systems Management Control Systems Transaction Processing Systems (TPS) Introduction Types of Transactions Characteristics of TPS Importance of TPS Functions of TPS Categories of TPS Advantages of TPS 51 51 52 53 53 54 54 55 56 60 62

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2.2.8. 2.3. 2.3.1. 2.3.2. 2.3.3. 2.3.4. 2.4. 2.4.1. 2.4.2. 2.4.3. 2.4.4. 2.4.5. 2.4.6. 2.5. 2.5.1. 2.5.2. 2.5.3. 2.5.4. 2.5.5. 2.5.6. 2.5.7. 2.6. 2.6.1. 2.6.2. 2.6.3. 2.6.4. 2.6.5. 2.6.6. 2.6.7. 2.6.8. 2.6.9. 2.7. 2.7.1. 2.7.2. 2.7.3. 2.7.4. 2.7.5. 2.7.6. 2.7.7. 2.8.

Disadvantages of TPS Process Control System Introduction Components of PCS Requirements of Process Control System Advantages of Process Control System Office Automation System (OAS) Introduction Need of Office Automation Components & Other Tools in Office Automation Advantages of Office Automation Disadvantages of Office Automation Examples of Office Automation Systems Management Information System(MIS) Meaning and Definition of MIS Characteristics of MIS Scope of MIS Functions of MIS Advantages of MIS Disadvantages of MIS Applications of MIS Decision Support System (DSS) Meaning and Definition of DSS Characteristics of Decision Support System Components of DSS Classification of Decision Support Systems Steps in Constructing a DSS Role of DSS in Business Advantages of DSS Disadvantages of DSS Applications of DSS Executive Information System(EIS) Meaning and Definition of EIS Characteristics of Executive Information System (EIS) Components of EIS Advantages of EIS Disadvantages of EIS Applications of EIS Comparison between EIS and DSS Exercise

62 62 62 63 63 64 65 65 65 65 67 67 67 68 68 70 72 73 73 74 74 75 75 75 76 78 80 81 82 83 83 84 84 85 86 87 87 88 88 89

Unit 3: Determination of Information Needs

3.1. 3.1.1. 3.1.2. 3.1.3. 3.1.4. Determination of Information Needs Strategic Approach to Determination of Information Requirements Levels of Information Needs Types of Information Requirements Information Needs for an Organisation 91 91 91 92 93

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3.1.5. 3.1.6. 3.1.7. 3.1.8. 3.2. 3.2.1. 3.2.2. 3.2.3. 3.2.4. 3.2.5. 3.2.5.1. 3.2.5.2. 3.2.5.3. 3.2.5.4. 3.2.5.5. 3.2.6. 3.2.6.1. 3.2.6.2. 3.2.6.3. 3.2.6.4. 3.2.7. 3.2.7.1. 3.2.7.2. 3.2.8. 3.2.8.1. 3.2.8.2. 3.2.9. 3.2.9.1. 3.2.9.2. 3.2.9.3. 3.3. 3.3.1. 3.3.2. 3.3.3. 3.3.4. 3.3.5. 3.3.6. 3.3.7. 3.3.8. 3.3.9. 3.4.

Information Needs for Individual Manager Flow of Information in Organisation Strategy for Determining Information Needs for Organisation Selecting a Strategy for Determining Information Needs Data Flow Methods Introduction Features of Data Flow Use of Data Flow Methods Tools for Data Flow Data Flow Diagrams(DFD) Elements of Data Flow Diagrams Advantages of the DFDs Disadvantages of DFDs Developing Data Flow Diagrams Example of DFD Data Dictionary(DD) Features Of Data Dictionary Components of Data Dictionary Uses of Data Dictionary Example of Data Dictionary Decision Tables Parts of Decision Table Creating Decision Tables Decision Trees Rules for Decision Trees Advantages of Decision Trees Structured English Elements of Structured English Conventions for Structured English Examples: Structured English Analysis of Information for Decision Processes Decision-Making Characteristics of Decision-Making Elements of Decision-Making Process of Decision Making Types of Decisions Herbert Simon Model of Decision Making Decisions at Various Levels of Management Importance of Decision-Making Factors Influencing Decision-Making Exercise

95 97 98 102 103 103 103 103 103 104 104 106 107 107 108 112 112 112 114 114 117 117 118 118 119 119 120 120 120 120 122 122 122 123 123 124 127 129 131 131 132

Unit 4: Use of Information & IS

4.1. 4.1.1. 4.1.1.1. 4.1.1.2. Strategic Use of Information and IS Strategy and Strategic Moves Elements of Strategy Levels of Strategy 134 134 134 135

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4.1.2. 4.1.3. 4.1.4. 4.1.5. 4.1.5.1. 4.1.5.2. 4.1.5.3. 4.1.6. 4.2. 4.2.1. 4.2.1.1. 4.2.1.2. 4.2.1.3. 4.2.2. 4.2.2.1. 4.2.2.2. 4.2.2.3. 4.2.2.4. 4.2.3. 4.2.4. 4.2.4.1. 4.2.4.2. 4.2.4.3. 4.2.4.4. 4.2.4.5. 4.2.4.6. 4.2.5. 4.2.5.1. 4.2.5.2. 4.2.5.3. 4.2.5.4. 4.2.5.5. 4.2.5.6. 4.2.6. 4.3.

Competitive Advantage Different Methods To Measure Competitive Advantages Strategic Information System (SIS) Creating and Maintaining Strategic Information Systems Creating an SIS Re-Engineering and Organizational Change Competitive Advantage as a Moving Target Advantages of SIS Use of Information Customer Bonding Stages of Customer Bonding Building Blocks of Customer Focused Business Key Processes for Customer Focused Business Knowledge Management Knowledge Knowledge Management Activities in Knowledge Management Levels of Knowledge Management Innovation Managing Business Risks Business Risks IT As a Business Risk Types of Business Risks Business Risk Model Business Risk Management Process Risk Management Methodologies Creating a New Business Models New Business Models Create New Products or Services Differentiate Products or Services Enhance Products or Services Communication and Community Capabilities of Business Models Digital Content, Entertainment, and Services Creating New Business Reality Exercise

136 137 138 139 140 140 141 141 142 142 143 144 145 146 146 146 147 147 147 149 149 149 150 151 153 154 155 155 156 157 158 158 159 160 161

Unit 5: Information Security

5.1. 5.1.1. 5.1.2. 5.1.2.1. 5.1.2.2. 5.1.2.3. 5.1.3. 5.1.3.1. 5.1.3.2. 5.1.3.3. Information Security Need for Information Security Principles of Information Security Confidentiality Integrity Availability Risks and Threats of Information Security Types of Threats and Risks Accidents and Malfunctions Computer Crime 163 163 163 164 165 166 166 166 167 168

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5.1.4. 5.1.5. 5.1.5.1. 5.1.5.2. 5.1.5.3. 5.1.5.4. 5.1.5.5. 5.1.5.6. 5.1.6. 5.1.6.1. 5.1.6.2. 5.2.

Information Security Policy Security Controls Classification of Controls Manual Controls Automated Controls Application Controls Procedural Controls Facility Controls Security Management Security Tools Other Measures Exercise

176 178 178 179 180 181 183 184 185 186 187 188

Unit 6: Case Studies

6.1. Case Study 1: Case Study 2: Case Study 3: Case Study 4: 6.2. Case Study 1: Case Study 2: Case Study 3: Case Study 4: Case Study 5: Case Study 6: Case Study 7: Case Study 8: Case Study 9: Case Study 10: Case Study 11: Model Papers Solved Case Studies Bandwidth Blues M/s Apekshith Indian Travellers Boulevard Bancorp (BBC) Kauvery Publications Limited Unsolved Case Studies Minimize Credit Risks IT and Management Cisco Systems: MIS Dashboard Harris Manufacturing High-Tech Crime Network and eBSure CSIRO Staff Face Overhaul: K.M. Viewpoint American Express Decision Support System at Frito-Lay Problem-Solving Scenario: EIS Entrepreneurial Spirit Knowledge Management at Maruti Udyog Ltd. 189 191 193 196 198 199 201 202 203 205 205 207 209 210 211 213