1.) Recommendation: Board must better understand internal relationships to implement strategy 2.

) Description of opportunity: Keep track of the execution of activities by the staff Monitor the consequences arising from these actions Better understanding of the organizations internal and external processes, customers, and finances 3.) Recommendation: Balanced Scorecard Leaders must understand why staff goes to work every day Meet and exceed customer expectations Learn and improve ways of doing business------- Financial results will truly reflect what the organization is capable of Steps to design a balanced scorecard: i.) Translating the vision into operational goals ii.) Communicating the vision and link it to individual performance iii.) Business planning; index setting iv.) Feedback and learning, and adjusting the strategy accordingly