Linda Tieng MS, RD

Summary
Regional Director, Food Service, RD Connect with me on LinkedIn using: lindatieng1@gmail.com All Invitations to Connect Welcome LION LinkedIn Open Networker

Recruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry leadership.******Open to relocation: Preferred Locations: Greater Detroit Area, Midwest, Miami/Ft. Lauderdale, Florida, Foods, Nutrition, Hospitality Operator, Retirement Communities Dynamic, Corporate, experienced operational leader with skills in harboring, cultivating all around relationships, networking, developing people & forming teams; formulating contracts and budgets to maximize a quality operation. A tenacious leader desiring to contribute & effect a difference in the quality of individuals lives; with involvement in the shaping of the incoming boomer entry into retirement communities. I am a specialist dedicated to serving in hospitals, healthcare systems, long term care facilities, CCRC's and other specialty institutions. My acquired experience & proven skills are better utilized in an array of support service management providing measurable results to include increased patient/resident satisfaction, reduced operating expenses and placement of an engaged team. If you would like to brainstorm or collaborate on any of these perspectives, call me at 248-2771258.

Skills
Food Safety Menu Development Food & Beverage Sanitation Registered Dietitian- Clinical /regulatory skills Human Resources Operations Management Performance Improvement Negotiation Long Term Acute Care Cross-functional Team Leadership Contract Management Union Food Cost Analysis Operational Cost Analysis Planning Budgeting & Forecasting Recipe Development Partnership Building Marketing Strategy Commercial & Results Orientation Client & Patient Focus Clinical Compliance Regulatory Standards Organization & prioritization skills Entrepreneurship Development Public Speaking Client WITY Diversity & Inclusion Information Management Learning & Development Solutions Personal Development Organizational Ethics Revenue & Profit Growth Key Account Acquisition & Retention Best Practices Crisis Communications Profit & Loss Contracts

Experience
Regional Director, Food Service, RD Leadership in the Midwest 2013-Present Founder | Regional Director, Food Service, RD Attending Networking Events Researching Industry Leaders Tracking Industry Trends Participating in Industry Discussions
Morrison Senior Living - Midwest

12 /1996-11 /2012 Regional Director Operations Plans & directs the team in the overall operations of multiple communities (both healthcare & Senior Living), to achieve high performance evidenced via measurable parameters. 1. Client retention ... I have consistently achieved excellent satisfaction scores, along with account retention 2. Financial performance; handle of contractual requirements.... the majority of my communities have been P & L agreements with managers utilizing results proven; growth oriented programs to consistently meet goals.3.Retail & Patient tray standards monitored regularly leading to patient satisfaction measured yearly. Continuous Quality Improvement audits completed timely so that patient satisfaction surveys are never a surprise. 4. Sanitation & Food Safety monitored on a weekly basis with sanitation scores targeted to be over 90% to be acceptable. 5. Agreed Programs for Operations implemented at 100 % compliance 6. Communities in compliance with federal, state and local health organization mandates; evidenced by surveyor results. To receive any citation during my association with assigned communities is mostly an exception as our Teams observe inspection ready" mandates.
HDS Services @ Walter Reuther Psychiatric Hospital

1994-1996 Director Food Services Department Oversee the food & dining operations for patients at this Community per contract requirement of the State of Michigan. In partnership with State Dietitians; developed menus to comply with Food Code requirements for specific disease states to meet clinical, regulatory and budgetary guidelines. Union orientation & experience gained in contract negotiation, grievance handling and interpretation & delivery of agreed procedures. Monitoring & timely completion, submission of QA reports to Compliance Officer to address issues and meet agreed standards.

Sinai Hospital of Detroit

1989-1994 Assistant Director Food & Nutrition Services Teamed up with Director of Department charged with overseeing patient services ensuring smooth operations in the delivery of excellent service .Member of the Performance Improvement Committee; to address, patient & community concerns & bring about operational efficiencies to achieve the highest patient satisfaction.. Developed realistic budgets through accurate forecasts, streamline food procurement to meet budgetary goals. Sinai Hospital operated a strict Kosher (Kashrut) kitchen and my work here gave me the knowledge & experience I am proud to use today should the expertise be called for.
Marriott Healthcare Corp - Miami Heart Institute

1985-1988 Patient Services Manager /Clinical Dietitian Worked with patients performing assessments, care planning and diet discussions & education. Conduct lunch and learn classes addressing cardiovascular specific ailments. Oversee efficient functioning of the tray assembly, delivery areas from kitchen to resident rooms ensuring Quality Assurance standards are met. Survey results exhibited consistent satisfactory patient satisfaction especially those dealing with regulatory standards such as temperatures, food palatability and tray accuracy.
Cancer Memorial Hospital - Sloan Kettering NYC

1983-1985 Oncology Dietitian Provided Medical Nutrition Therapy & Counseling to patients receiving radiation & chemotherapy. In partnership with team members to develop menus to entice patients to enjoy meals, altering all parameters including meal times and on the spot ordering to allow patients to obtain meals when they are up for dining.

Education
New York University

Master of Arts, Nutrition Education

University of Detroit Mercy

Master of Science, Health Care Facilities Administration/Management

Interests
Community service; fundraising; social networking, new technology training; dance