Name (last, first): _____________________________

Lean Six Sigma Exam Practice Questions

1. Which of the following category is not part of the Project Definition from the Project Charter template: a. Current Situation b. Desired State c. Project Limits d. Project Stakeholder Review e. Project Constraints 2. Why is it important to use a Project Charter? In your own words. 3. The project charter does not consists of the following sections: a. Project Authorization b. Project Definition c. Process History d. Process Design 4. True or False: In the Project Charter, the Opportunity Statement summarizes the potential benefits and risks of the project in terms of Quality, Delivery, and Time. 5. Define the acronym DMAIC and each of the category briefly. 6. True or False: From the Project Charter, the Authorization to Proceed ensures that everyone is on the same page. 7. True or False: From the Project Charter, Project Constraints identifies constraints which allow you time to think of alternatives, thereby mitigating the constraint. 8. Process History highlights the following: a. Where the process has been going b. What changes have occurred along the way c. Where the process came from d. All of the above e. None of the above 9. True or False: Stakeholder Assessment provides the opportunity to look at customers and suppliers? 10. True or False: Stakeholder Assessment considers needs and requirements 11. Provide one example of a Champions Question 12. True or False: An outcome of a Define phase would be to determine what the customer value as Critical to Quality. 13. Which of the following does not fall under the Validating Customer Requirements: a. Scope b. Price c. Quality d. a, b e. a, c 14. Define CTQ and describe briefly in your own words the importance of CTQ. Page 1 of 3

Name (last, first): _____________________________ 15. True or False: The following is an example of a CTQ: 15-member cross-functional team define the current 'discharge to bed available' process and determine the most important factors. 16. From the function Y = f(Xi), a cause and effect function, which one is the cause (variable) and which one is the effect (output)? 17. a. VOC is an acronym for __________________; VOC is _____________ driven 18. A process is a repetitive and systematic series of steps or activities where inputs are modified to achieve a value-added output. Why do we need to have a process focus? 19. Define why a process map is an important tool? State five reasons. 20. In your own words, define the purpose of a Key Performance Indicator (KPI)? 21. What does the Pareto Analysis assist you with? Why is it important to use this tool, describe in your own words? 22. a. The Project Measure (Primary Metric) has to have a direct link between the process and its KPIs. b. Benefits should be calculated on the baseline of key business process performance that relate to a business measure or KPIs True True False False

23. List the 8 Wastes in Lean? Describe each briefly and provide an example where this waste can exist? 24. What is the purpose of 5S? Lists each of 5 Ss and provide a brief explanation of each. 25. What is the goal of the Define, Measure, Analyse, Improve, and Control Phase? 26. Describe what each of the following FMEA (Failure Modes Effect Analysis) components denote? Process Function Potential Failure Modes Potential Failure Effects Severity (SEV) Class Potential Causes of Failure Occurrence (OCC) Current Process Controls DET RPN Recommendation Page 2 of 3

Name (last, first): _____________________________ Actions Responsible Person & Target Date Taken Action

27. Which of the following is not a true purpose of Basic Statistics a. Provide a numerical summary of the data being analysed, Data (n). b. Provide the basis for making inferences about the future. c. Provide the foundation for assessing process capability. d. Provide ideas for project initiation e. Provide a common language to be used throughout an organization to describe processes. 28. What is the purpose of sampling? 29. a. Cycle time falls under the Discrete Data True b. Number of Defects fall under Variable Data c. The Empirical Rule allows to predict or more appropriately make an estimate of how our process is performing. True True

False False False

30. Provide an example of where an Affinity Diagram (brainstorming technique) could be used? 31. From the following processes: You will be marked on the quality of presentation. i. ii. iii. iv. Purchasing coffee at a Tim Hortons Getting your bike repaired (alternatively, car, jewellery) at a repair shop Getting a manicure/facial Making a toast

a. Draw one process map from the four above (must include at least six process/action boxes, two decision boxes, start and end) b. Draw a SIPOC from one of the four above (must include information in all fields as studied in class)

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