QUALITY MANUAL CRAFTSMAN AUTOMATION PVT.LTD.

Business Management System Planning

Expectation which needs Improvement & the Expectation Expectation Group Top mangamenyt would like to monitor Goal for Champion for Result Result quantifier(sho quantifier(person rt term & name) Long term) Goal for Process(Short Term & Long Term)

Result Quantifier

Agg. level

Data freq

Process Linked to Result quantifier

Process Quantifiers

Agg. level Data Freq.

Process Champion(person Name)

Customer

Customer Satisfaction

Customer Customerwise Satisfaction Survey Index

Yearly

100 Top management Customer Complaints. No of Corrective Actions Taken overall Monthly All Cutomer Complaints to be closed Head QC

Production Planning and Control Customer Meeting Agreed No of customer Customerwise Customer Quality Complaints & PPM Requirement Status Consistently Yearly 100 Top management Preventive Action

Paln Vs atual Production

overall

Min 75% Monthly achievement as per plan

Head PPC

No of Preventive Actions Taken / Year

Overall

Yearly

Min 1/ Year

MR

Tooling Management

In-House Rejection due to tool problem No of Gauges / Instruments over due In-House Rejection due to Jig & Fixture

overall

Monthly

less than 100PPM

Head TM

Calibration. Jig& Fixture Monitoring Customer On Time Delivery Delivery Performance CustomerWise Monthly 100 Top management Breakdown Maintenance

overall

Daily

No Overdue less than 100PPM

Head Metrology

overall

Monthly

Head TD

OEE

Machine wise

Monthly

Minimum 80%

Head Maintenance

Manufacturing.

OEE

Machine wise

Monthly

Minimum 80%

Head MFG

Production Planning and Control Customer Response to Customer Complaints Lead time to customer complaints (Start and Completion date for CA)

Plan Vs Actual Production

overall

Monthly

Minimum 80%

Head PPC

Customerwise

Monthly

7 Working days

Head QA

Corrective action

No of Corrective Actions Taken

overall

Monthly

All Cutomer Complaints to be closed

Head QC

TOP MANAGEMENT

Effectiveness of QMS

No of NC's in IQA

Overall

Quartly

Zero

MR

IQA

No of NC in IQA

overall

Quaterly

less than 2

MR

TOP Internal Rejection and Rework MANAGEMENT

PPM

Overall

Monthly

2000

Head QA

Training

No of rejection due to care less ness

overall

Monthly

less than 100PPM

Head HRD

Expectation which needs Improvement & the Expectation Expectation Group Top mangamenyt would like to monitor

Result Quantifier

Agg. level

Data freq

Goal for Champion for Result Result quantifier(sho quantifier(person rt term & name) Long term)

Process Linked to Result quantifier

Process Quantifiers

Agg. level Data Freq.

Goal for Process(Short Term & Long Term)

Process Champion(person Name)

Process Design

No of rejection due to process design

overall

Monthly

less than 100PPM

Head Engg

Engineering No of rejection due to Change & Engineering Change & Process Change Process Change control

overall

Monthly

less than 100PPM

Head Engg

Corrective action

No of Corrective Actions Taken

overall

Monthly

All Cutomer Complaints to be closed

Head QC

Jig& Fixture Monitoring 2 Seminars/C onferences/ Year 10 Journals & Magazines / 3 Months

No of Rejction due to Jig and Fixture

overall

Monthly

less than 100PPM

Head QC

TOP MANAGEMENT

Latest Technologies

Seminars, Conferences Participation, Journals and Magazines Purchase

Overall

Yearly

Head HRD

Manufacturing

No of Improvement Projects done / Year

overall

Monthly

Min 5 / Year

Head MFG

TOP MANAGEMENT

Team Work

No of CFT's

Overall

Yearly

Top management

Corrective action

No of Corrective Actions Taken

overall

Monthly

All Cutomer Complaints to be closed

Head QC

Preventive Action

No of Preventive Actions Taken / Year

Overall

Yearly

Min 1/ Year

MR

EMPLOYEE

Empowerment

Conformation to respective roles and responsibilities

Overall

Yearly

100%

Head HRD

Manufacturing

Define Job Description

overall

Quaterly

Job Desccription defined for all employees

Head HRD

Training

No of Man dates training provided per employee per annum

Overall

Quartly

2 days/Annu m

Head HRD

Performance Mgmt system

Total Man Hour Training

overall

Monthly

Min 8 % of Emplooye to be get trained per month

Head HRD

Good working atmosphere

Overall 5s Audits Monthly 80% Dept Head Housekeeping

No of Corrective Actions Taken

overall

Monthly

Min 10 Actions Per year

Dept Head

Prepared

Approved