INTERNATIONAL Iso STANDARD 9000 ‘Second edition 2000-12-15 DSN ema Quality management systems — Fundamentals and vocabulary ‘Systémes de management de la qualité — Principes essentiels et vocabulaire ed Reference number 180 9000:2000(€) © 1802000ISO 9000:2000(E) POF dieclimer This POF fle may contain embedded typetacs.n accordance with Adobe's ensing poly this le maybe printed or viewed but shall ot be ‘ted unless the ypetaces whieh are embedded ae loensed to and installed on te computer performing te editing, In downloasing this ie, paris accept herein the responsibilty of not innging Adobe's icnsing pokey. The ISO Cental Secretariat accepts no aby inthis area, Adobe's tadomark of Adobe Systems Incorporated etal ofthe sofware products used Io crete this POF fle can be found in the General nfo reativelo the le the PDF creation parameters were optimized fr printing. Every care hae been taken to ensure thal the fie suitable for use by ISO member bodes, the unkkely event {hats problem relating loi found, please inform the Cental Secretariat atthe address given below. © 180.2000 [A eights reserved. Unless otherwise specified, no pat ofthis publication may be reproduced or witzed in any form or by any means, elee- tron or mechareal, including pholocopyng ad micrflm, without permssion in wring from eter ISO atthe adéess Below or ISO's mem- ber body inte county ofthe requester. |S0 copyright offce Case postale 56 - CH-1211 Geneva 20 Tol +4122 74005 11 Fax + 41 22749,00 47 E-mail copwignt@isoch ‘Web nn isa.2 Printed in SwizerangContents 4 Scope 2. Fundamentals of qvaty management systems « 24 22 23 24 25 26 27 28 29 240. Role of statistical techniques Rationale for quality management systems Requirement or qualty management systems and requirement for products Quality management systems approach The process approach Quality policy and quality objectives Role of top management within the quality management system Documentation .. Evaluating qualty management systems =. Continual improvement... 2:14 Qualty management systems and other management system focuses 2.42. Relationship between quality management systems and excellence models 3. Terms and definitions 34 32 33 34 35 36 ar 38 39 3:40 Terms relating to quality assurance for measurement processes... ‘Terms relating to quality ‘Terms relating to management Terms relating to organization ‘Terms relating to process and product ‘Terms relating to characteristics . ‘Terms relating to conformity .. Terms relating to documentation ‘Terms relating to examination... ‘Terms relating to audit Annex ‘A. Methodology used in the development of the vocabulary Bibliography Alphabetical index 180 9000:2000(E) 19 28 29