Hardware Reference Guide

Hardware Reference Manual
HP Compaq Business Desktops dx7380 Microtower Models
February 2007 This guide provides basic information for upgrading this computer model.
Document Number : 443730-002
Hardware Reference Guide

February 2007
This guide provides basic information for upgrading this computer model.
Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, MS-DOS, Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Hardware Reference Guide HP Compaq Business Desktops dx7380 Microtower Models
Contents
1 Product Features
Standard Configuration Features ......................................................................... 1-1 Front Panel Components ......................................................................................1-2 Rear Panel Components ....................................................................................... 1-3 Keyboard .............................................................................................................. 1-4 Windows Logo Key ............................................................................................. 1-5 Special Mouse Functions. .................................................................................... 1-5 Serial Number Location ....................................................................................... 1-6
Hardware Upgrades
Serviceability Features ......................................................................................... 2-1 Warnings and Cautions ........................................................................................ 2-1 Removing the Computer Access Panel ................................................................ 2-2 Removing the Front Bezel.................................................................................... 2-3 Installing Additional Memory............................................................................... 2-4 DIMMs ................................................................................................................. 2-4 DDR2-SDRAM DIMMs ...................................................................................... 2-4 Populating DIMM Sockets ................................................................................... 2-5 Installing DIMMs ................................................................................................. 2-6 Removing a 5.25" Drive Bezel Blank .................................................................. 2-8 Replacing or Upgrading a Drive .......................................................................... 2-9 Locating Drive Positions .................................................................................... 2-10 Removing a Drive .............................................................................................. 2-11 Replacing a Drive ............................................................................................... 2-13 Install Second Hard Disk ................................................................................... 2-16 Removing or Installing an Expansion Card ....................................................... 2-19 Reassembling the Computer .............................................................................. 2-25
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Contents
3 Battery Replacement ................................................................................... 3-1 4 Security Lock Provisions

Installing a Security Lock ................................................................................... 4-1 Mechanical Lock ....................................................................................................... 4-1 Chasis intrusion Lock ................................................................................................ 4-1
5 RAID Configuration
Configuring RAID ........ 5-1 Delete RAID Disk Drive ......5-1 Revert HDD to Non RAID..5-1 Solve Mirror Conflict. 5-1 Rebuild Mirror Drive ..... 5-2
6 System BizCover Diagnostics and Recovery Manger

System BizCover Diagnostics and Recovery Manger ................. 6-1
7 Electrostatic Discharge
Preventing Electrostatic Damage ......................................................................... 7-1 Grounding Methods.............................................................................................. 7-1
8 Computer Operating Guidelines, Routine Care and Shipping Preparation

Computer Operating Guidelines and Routine Care .............................................. Optical Drive Precautions .................................................................................... Operation ............................................................................................................. Cleaning ............................................................................................................... Safety ................................................................................................................... Shipping Preparation ............................................................................................ 8-1 8-2 8-2 8-2 8-2 8-3
9 Computer Setup (F10) Utility

Computer Setup (F10) Utility ................................ ............................................ 9-1 Using Computer Setup (F10) Utilities ................................................................. 9-2 Recovering the Configuration Settings.......................... .......................................... 9-4
10 Troubleshooting Guide
Computer Diagnostic Features ................................ ............................................. 10- 1 Troubleshooting ........................................................ ............................................ 10- 8
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1 Product Features
Standard Configuration Features

The HP Compaq Microtower features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the Diagnostics for Windows utility. Instructions for using this utility are provided in the Troubleshooting Guide on the Library CD.
Microtower Configuration
Photos depicted may vary as per actual machine
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1-1
Product Features
Front Panel Components
Drive configuration may vary by model.
1 2 8
3 4 5 6 7
12 13
Front Panel Components

1 2 3 4 5 6
Optical Drives Optical Drive Activity Lights Diskette Drive (optional) Diskette Drive Activity Light (optional) Diskette Drive Eject Button (optional) Power On Light
7 8 9 10 11 12 13
Power Button Optical Drice Eject Button USB (Universal Serial Bus) Ports Microphone Connector Headphone Jack
Hard Drive Activity Light

Recovery Button
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Product Features
Rear Panel Components
10
11
12
Rear Panel Components

1 2 3 4 5
Power Cord Connector Voltage Select Switch PS/2 Mouse Connector PS/2 Keyboard Connector Universal Serial Bus (USB) Serial Port Connector
7 8 9 10 11 12
RJ-45 Network Connector . Parallel Port Connector Monitor Connector Headphone/Line-Out Connector Audio/Line-In Connector Microphone Connector
Arrangement and number of connectors may vary by model.
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Product Features
Keyboard
Keyboard Components
1
Function Keys Editing Keys Status Lights Numeric Keys Arrow Keys
Perform special functions depending on the software application being used. Includes the following: Insert, Home, Page Up, Delete, End, and Page Down. . Indicate the status of the computer and keyboard settings (Num Lock, Caps Lock, and Scroll Lock). Work like a calculator keypad. Used to navigate through a document or Web site. These keys allow you to move left, right, up, and down, using the keyboard instead of the mouse. Used in combination with another key; its effect depends on the application software you are using. Used (like the right mouse button) to open pop-up menus in a Microsoft Office application. May perform other functions in other software applications. Used to open the Start menu in Microsoft Windows. Used in combination with other keys to perform other functions. Used in combination with another key; its effect depends on the application software you are using. *Keys available in select geographic regions.
4 5
Ctrl Keys Application Key*
Windows Logo Keys* Alt Keys
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Product Features
Windows Logo Key

Use the Windows Logo key in combination with other keys to perform certain functions available in the Windows operating system. Refer to the "Keyboard" section to identify the Windows Logo key.
Windows Logo Key Functions

Windows Logo Key Windows Logo Key + d Windows Logo Key + m Shift + Windows Logo Key + m Windows Logo Key + e Windows Logo Key + f Windows Logo Key + Ctrl + f Windows Logo Key + F1 Windows Logo Key + l Displays or hides the Start menu. Displays the Desktop. Minimizes all open applications. Undoes Minimize All. Launches My Computer. Launches Find Document. Launches Find Computer. Launches Windows Help. Locks the computer if you are connected to a network domain, or allows you to switch users if you are not connected to a network domain. Launches the Run dialog box. Launches the Utility Manager. Activates the next Taskbar button.
Windows Logo Key + r Windows Logo Key + u Windows Logo Key + Tab
Special Mouse Functions

Most software applications support the use of a mouse. The functions assigned to each mouse button depend on the software applications you are using.
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Product Features
Serial Number Location

Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.
Serial Number and Product ID Location
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2 Hardware Upgrades
Serviceability Features
The Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 screwdriver is needed for many of the installation procedures described in this chapter.
Warnings and Cautions

Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide. WARNING: To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
! !
WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications/telephone connectors into the network interface controller (NIC) receptacles.
WARNING: To reduce the risk of electrical shock, before removing the computer cover ensure that telecommunication/telephone connector (TNV circuit) are disconnected
CAUTION: Static electricity can damage the electrical components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See Chapter 5, "Electrostatic Discharge" for more information.
CAUTION: Before removing the computer cover, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet.
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord
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Hardware Upgrades
Removing the Computer Access Panel

CAUTION: CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet.
To remove the computer access panel: 1. Turn off the computer properly through the operating system and turn off any external devices. Disconnect the power cord from the power outlet and the computer, and disconnect any external devices. Remove the screw computer chassis.
1
2.
3.
that secures the access panel to the
4.
Slide the access panel back off the unit.
about 2.5 cm (1 inch), then lift it
To replace the access panel, reverse the removal steps.
Removing the Computer Access Panel

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Hardware Upgrades
Removing the Front Bezel

To remove the front bezel: 1. Turn off the computer properly through the operating system and turn off any external devices. 2. Disconnect the power cord from the power outlet and the computer, and disconnect any external devices. 3. To remove the front bezel, pull it from bottom side of the bezel and then rotate the bezel off the chassis .
Removing the Front Bezel
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Hardware Upgrades
Installing Additional Memory

The computer comes with double data rate synchronous dynamic random access memory (DDR2-SDRAM) dual inline memory modules (DIMMs).
DIMMs
The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 4GB of memory configured in a high-performing dual channel mode.
DDR2-SDRAM DIMMs
For proper system operation, if the computer supports DDR2 SDRAM DIMMs, the DIMMs must be: Industry-standard 240-pin Unbuffered 667/800 MHz-compliant DDR2 667/800 MHz DIMM 256Mbit, 512Mbit, and 1Gbit non-ECC memory technologies single-sided and double-sided DIMMS The system will not start if you install unsupported DIMMs.
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Hardware Upgrades
Populating DIMM Sockets

The system will automatically operate in single channel mode, dual channel Asymmetric mode, depending on how the DIMMs are installed. The system will operate in single channel mode if the DIMM sockets are populated in one channel only. The system will operate in dual channel Asymmetric mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. There are four DIMM sockets on the system board, with one socket per channel.
DIMM Socket Description DIMM socket, Channel A DIMM socket, Channel B DIMM socket, Channel C DIMM socket, Channel D Socket Color Yellow Red Yellow Red
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Hardware Upgrades
Installing DIMMs
CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.
CAUTION: Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. For more informations, refer to Chapter 5, "Electrostatic Discharge."
CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.
1. Turn off the computer properly through the operating system and turn off any external devices. 2. Disconnect the power cord from the power outlet and disconnect any external devices. 3. Remove the computer access panel. 4. Locate the memory module sockets on the system board.
WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching.
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Hardware Upgrades
5. Open both latches of the memory module socket memory module into the socket 2
, and insert the
Installing a DIMM
A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
6. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position 3 . 7. Repeat steps 5 and 6 to install any additional modules. 8. Replace the access panel. The computer should automatically recognize the additional memory the next time you turn on the computer.
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Hardware Upgrades
Removing a 5.25" Drive Bezel Blank

If the computer was not shipped with a drive in the 5.25" option bay, the bay will be covered by a bezel blank. If you add a drive to the option bay, you must first remove the bezel blank. 1. Turn off the computer properly through the operating system and turn off any external devices. 2. Disconnect the power cord from the power outlet and the computer, and disconnect any external devices. 3. Remove the access panel and front bezel. Refer to "Removing the Computer Access Panel" and "Removing the Front Bezel". 4. While facing the inside of the front bezel, press the two retaining tabs on the right towards the outer edge of the bezel and pull the bezel blank inwards to remove it .
Removing a Bezel Blank
To install a bezel blank, slide the left side of the blank into the two retainer slots on the left side of the front bezel then snap the right side of the blank into place.
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Hardware Upgrades
Replacing or Upgrading a Drive
The computer supports up to six drives that may be installed in various configurations. This section describes the procedure for replacing or upgrading the storage drives. A Torx screwdriver is needed to remove and install the guide screws and retainer screws on a drive.
CAUTION: Make sure you back up your personal files on the hard drive to an external storage device, such as a CD, before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.
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Hardware Upgrades
Locating Drive Positions
Drive Positions
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Hardware Upgrades
First 5.25-inch, half-height bays for optional drives Second 5.25-inch, half-height bays for optional drives
2
Two Nos. standard 3.5-inch, one-third height bays (1.44-MB diskette drive shown) Two Nos. internal 3.5-inch, one-third height bays for hard drives
Removing a Drive
1. Turn off the computer properly through the operating system and turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices. . 2. Remove the access panel and front bezel. 3. Disconnect the power and data cables from the back of the drive, as indicated in the following illustrations. 4. Remove all the screws that secures the drives in the drive bay. Slide the drive disk forward and out of the bay.
Removing the Drives

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Hardware Upgrades
5.
Hard disk is inserted or slide out from the back.
Removing the Hard disk
6.
Remove all the screws that secure the floppy drive in the bay. Slide the drive disk forward and out of the bay.
WARNING: There may be sharp edges on the insides of the bay opening after the shield has been removed.
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Hardware Upgrades
Replacing a Drive
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Chapter 5, "Electrostatic Discharge." Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive. Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.
Make sure to back up the data on the old hard drive before removing it so that you can install the data onto the new hard drive.
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Hardware Upgrades
1.
Slide the floppy drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place.
Sliding the Drives into the Drive Cage
2.
Slide the optical drive into the drive bay, making sure to align the screw holes with the drive bays holes. Secure the Drive by tighten all two screws.
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Hardware Upgrades
3.
Slide in the hard disk from the front to back, making sure to align the screw holes with the drive bays holes. Secure the Drive by tighten all the screws at each bottom side
Sliding the Hard Drive into the Drive Cage
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Hardware Upgrades
Install Second Hard Disk

A second Hard disk should be installed as per following
1. 2.
Secure hard drive in hard drive bay located in (as indicated by arrow 1 ). Secure the second hard drive bracket by tightening the 2 front screws at bottom (as indicated by 2 ).
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Hardware Upgrades
3.
Connect one end of the data cables to the second hard drive as shown above.
4.
The other end connect to the system board.
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Hardware Upgrades
! !
If your system has only one SATA hard drive, you must connect the hard drive data cable to the connector labeled SATA 0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the hard drive data cable to the connector labeled SATA 1. 5. 6. Complete the procedure described in the "Reassembling the Computer" section of this chapter. Turn on the computer. If you replaced the primary hard drive, insert the Restore Plus! CD to restore the operating system, software drivers, and/or any software applications that were preinstalled on the computer from HP. Follow the instructions in the guide included with the restore CD. When the restore process has completed, reinstall any personal files that you backed up before replacing the hard drive.
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Hardware Upgrades
Removing or Installing an Expansion Card

This computer has two PCI 2.3 expansion slots; one PCI-E x1; one PCI x 16 expansion slot.
4 2 1 3
Expansion Slot Locations
Item
1 2 3
4
Description PCI expansion slot PCI expansion slot PCI Express x1 expansion slot PCI Express x 16 expansion slot
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Hardware Upgrades
To remove, replace, or add an expansion card. 1. Turn off the computer properly through the operating system and turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices. Remove the access panel and lay the computer on its side with the opening to internal parts where the access panel was located facing up. On the rear panel of the computer, remove the screw that secures the slot cover lock in place and slide the slot cover lock away from the slots to remove it from the computer .
2.
3.
Releasing the Slot Cover Lock
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Hardware Upgrades
4.
Before installing an expansion card, remove the expansion slot cover or the existing expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up from the socket then away from the inside of the chassis.
Removing an Expansion Slot Cover
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Hardware Upgrades
b. If removing a standard PCI expansion card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket 1 then away from the inside of the chassis 2 to release it from the chassis frame. Be sure not to scrape the card against the other components.
Removing an Expansion Card
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Hardware Upgrades
5.
If replacing or adding a new expansion card, hold the card just above the expansion slot on the system board then move the card toward the rear of the chassis 1 so that the bottom of the bracket on the card slides into the small slot on the chassis. Gently press the card straight down into the expansion slot on the system board 2 .
Replacing or Adding an Expansion Card
6.
While holding the expansion card bracket against the chassis, slide the slot cover lock down toward the expansion card bracket to secure it in place and replace the screw that secures the slot cover lock. Connect the external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Replace the computer access panel and reconnect the power cable.
7. 8.
When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.
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Hardware Upgrades
9.
If you are replacing an expansion card, store the old card in the anti-static packaging that contained the new card.
10. While holding the expansion card bracket against the chassis, slide the slot cover lock down toward the expansion card brackets and slot covers 1 to secure them in place and replace the screw 2 that secures the slot cover lock.
Securing the Expansion Cards and Slot Covers
11. Complete the procedure described in the "Reassembling the Computer" section of this chapter.
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Hardware Upgrades
Reassembling the Computer

1. Position the chassis in the upright position. Insert the four tabs at the bottom of the bezel 1 . Snap into the slots of the chassis. Align the two hooks on the top of the bezel into the rectangular holes on the chassis then rotate the bezel into the place 2 .
Replacing the Front Bezel

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Hardware Upgrades
2.
Place the side access panel in the proper position on the chassis and slide it into place 1 . Ensure that the hole for the screw is aligned with the hole in the chassis and tighten the screw 2 .
12
Replacing the Side Access Panel
3. 4.
Reconnect the power cable to the computer and plug the cable into an electrical outlet. Reconnect all peripheral devices to the computer.
WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications or telephone connectors into the network interface controller (NIC) ports.
5.
Turn on the computer by pressing the power button.

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3 Battery Replacement
The battery that comes with the computer provides power to the realtime clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
WARNING: The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery. Do not expose to temperatures higher than 60C (140F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Guide on the Library CD for information on backing up the CMOS settings.
!
!
Batteries, battery packs, and accumulators should not be disposed of togethe with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents.
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CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.
1. 2.
Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices. Then remove the computer access panel.
It may be necessary to remove an expansion card to gain access to the battery. 3. 4. Locate the battery and battery holder on the system board. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out 1 . b. To insert the new battery, slide one edge of the replacement battery under the holder's lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery 2 .
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Removing and Replacing a Coin Cell Battery
!
! !
After the battery has been replaced, use the following steps to complete this procedure. 5. 6. 7. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Library CD.
Power Supply Notice

WARNING: The power supply contains hazardous moving parts. Keep fingers and other body parts away from ventilation openings.
Power Supply Label

The following label or equivalent is located on the surface of power supply:
WARNING : HAZARDOUS MOVING PARTS KEEP FINGERS AND OTHER BODY PARTS AWAY
Power Supply Label

WARNING: System and CPU fans contain hazardous moving parts. keep fingers and other body parts aways
System and CPU fan label

WARNING: System and CPU fans contain hazardous moving parts. keep fingers and other body parts aways
WARNING : HAZARDOUS MOVING PARTS KEEP FINGERS AND OTHER BODY PARTS AWAY
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4 Security Lock Provisions

Installing a Security Lock
The security locks displayed on the below page can be used to secure the Microtower computer by putting a mechanical lock
Mechanical Lock
Installing a Mechanical Lock
Chassis Intrusion Switch
Chassis Intrusion (CI) Switch, is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed. There are various levels of protection, as described in the following table. Status /Mode System switched off and power plug completely removed, completely OFF mode Power cable plugged in (power ON) , but System in Shutdown Mode System in Power Management Mode System in Running/User Mode Description When the computer is restarted, the screen displays a message indicating that the computer cover or side panel has been removed. Make sure that any system access was authorized and press F1 to continue When the computer is restarted, the screen displays a message indicating that the computer cover or side panel has been removed. Make sure that any system access was authorized and press F1 to continue At the next boot, the screen displays a message indicating that the computer cover or side panel has been removed. Make sure that any system access was authorized and press F1 to continue The user is notified at the next boot with a message indicating that the computer cover or side panel has been removed. Ensure that any system access was authorized and press F1 to continue
To achieve this functionality please refer to computer setup, see the Computer Setup (F10) Utility Guide.
Setting the Chassis Intrusion Switch To set the CI Protection, complete the following steps: 1. Fix the CI Switch on the Back panel of Chassis as directed in the diagram. 2. Connect the CI Switch cable to the CI Pins on the system motherboard. 3. Fix the Side panel/cover on the chassis.
Installing CI switch at the back panel
Connecting CI switch to CI pins on motherboard
For maximum security, be sure to establish a setup password. The setup password prevents unauthorized access to the Computer Setup utility
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5 RAID Configuration
RAID (Redundant Array Of Inexpensive Disk)is a technology to ensure the data redundancy to User.dx 7380 supports RAID levels 0 &1.RAID 0 is the stripping of of two Hard disks and provide single combined volume.This level RAID will not provide any data redundancy .RAID 1 is the mirroring of two hard disks and provide redundancy to data incase any of one hard disk goes bad.
Configuring RAID
Connect Two Hard disks to the RAID Enabled SATA Ports (SATA Ports 4 &5).After switching on PC at the POST screen press Ctrl+J to enter into RAID BIOS. Select option Create RAID Disk Drive Enter the RAID Name eg:dx7380 Select RAID Level [0-Stripe]Data Striped for performance Use Up/Down Keys [1-Mirror]Data Mirrored for redundancy For selecting RAID levels [JBOD]Data concatenated for huge temporarily Disk Required. Select Block size in RAID By default it will be 4KB.It can various block Size 8KB,16KB,32KB,64KB,128KB Select Confirm Creation to create RAID on selected Hard disks
HP Recommends configuration of the RAID hard disks must be same for better stability of RAID system
Delete RAID Disk Drive:

For deleting RAID level from system choose Delete RAID Disk drive option in main menu of RAID BIOS.Press Space Bar key to select the configured RAID level and press DEL to confirm deletion.
Revert HDD to Non RAID:

This option is for re configuring RAID configuration non RAID .
Solve Mirror Conflicts:

This option is using for solving mirror conflict if anything occurred.
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Rebuild Mirror Drive:

This option is using for rebuilding the RAID. If any hard disk in the mirrored RAID configuration fails, new hard disk has to be configured in place of failed hard disk and Rebuild Mirror Drive option in the RAID bios has to be chosen before proceeding the normal booting process. This will regain the system redundancy.
! !
If the system is in RAID mode,apply RAID controller Driver externally using Floppy or CD by pressing F6 in windows XP installation and by pressing Load Driver option in Windows Vista Installation
Software RAID configuration:

User can choose RAID creation, RAID deletion, RAID status Monitoring by using RAID driver application from Windows Operating System. During Soft RAID configuration ,user has to be alerted since wrong selection of Hard disks priority during RAID configuration may cause lose of data
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System BizCover Diagnostics and Recovery Manager
System BizCover Diagnostics and Recovery Manager dx7380 provides user friendly one button Diagnostics and Recovery option on the chassis. This option helps user to do self diagnostics and recover system information incase any system crash happened. Recovery Button Function: If any system crash happen, Press the Recovery button on the chassis front Panel and Choose the appropriate option to continue.
Press F7 to run System Diagnostics utility
Press F11 to run HP Backup and Recovery Manager
Press ESC to go back to previous state
System Diagnostics Utility: This option will do basic diagnostics test for system .If any hard ware issue happened to system this will report error at the diagnostics screen.
HP Backup and Recovery Manager HP Back Up and recovery manager helps user to take the system back up and regain the data from the crashed system.User can recover all the data from the last back up point.HP back up and recovery software also enable user to take system back up regularly in scheduled way from windows operating system. During the system recovery function, user can choose latest back up point for restoration
dx7380 Diagnostics and Recovery Manager
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7 Electrostatic Discharge
A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
Preventing Electrostatic Damage

To prevent electrostatic damage, observe the following precautions:
n n n n n
Avoid hand contact by transporting and storing products in static-safe containers. Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. Place parts on a grounded surface before removing them from their containers. Avoid touching pins, leads, or circuitry. Always be properly grounded when touching a static-sensitive component or assembly.
Grounding Methods
There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm +/- 10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
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n n n
Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. Use conductive field service tools. Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. For more information on static electricity, contact an HP authorized dealer, reseller, or service provider.
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8 Computer Operating Guidelines, Routine Care and Shipping Preparation

Computer Operating Guidelines and Routine Care
Follow these guidelines to take care of the computer and monitor: n Operate the computer on a sturdy, level surface. Leave a 10.2cm (4-inch) clearance at the back of the system unit and above the monitor to permit the required airflow. n Never operate the computer with the cover or side panel removed. n Never restrict the airflow into the computer by blocking the front vents or air intake. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. n Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. n Keep liquids away from the computer and keyboard. n Never cover the ventilation slots on the monitor with any type of material. n Install or enable power management functions of the operating system or other software, including sleep states. n Turn off the computer before you do either of the following: Wipe the exterior of the computer with a soft, damp cloth as needed. Using cleaning products may discolor or damage the finish. Occasionally clean the air vents on the front and back of the computer. Lint and other foreign matter can block the vents and limit the airflow.
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Optical Drive Precautions

Be sure to observe the following guidelines while operating or cleaning the optical drive.
Operation
n n
Do not move the drive during operation. This may cause it to malfunction during reading. Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading. Avoid placing the drive in a location that is subject to high humidity, extreme temperatures, mechanical vibration, or direct sunlight.
Cleaning
n n
Clean the panel and controls with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent solution. Never spray cleaning fluids directly on the unit. Avoid using any type of solvent, such as alcohol or benzene, which may damage the finish. 1. If the system is with dust filter (optional) clean the filter regularly at least once in three months or when you observe dust on it. 2. Remove the filter bracket from the side panel, by unplugging the buttons. Use screwdriver or some device to remove the center button 3. Clean the filter with water and then dry it using the cloth 4. Install the filter frame on side panel and put back the button plug
Safety
If any object or liquid falls into the drive, immediately unplug the computer and have it checked by an authorized HP service provider.
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Shipping Preparation
Follow these suggestions when preparing to ship the computer: 1. Back up the hard drive files on PD discs, tape cartridges, CDs, or diskettes. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit.
! !
The hard drive locks automatically when the system power is turned off. 2. 3. Remove and store any program diskettes from the diskette drives. Insert a blank diskette into the diskette drive to protect the drive while in transit. Do not use a diskette on which you have stored or plan to store data. Turn off the computer and external devices. Disconnect the power cord from the electrical outlet, then from the computer. Disconnect the system components and external devices from their power sources, then from the computer.
4. 5. 6.
Ensure that all boards are seated properly and secured in the board slots before shipping the computer. 7. Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them.
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Computer Setup (F10) Utility Guide

February 2007
This guide provides instructions on how to use Computer Setup. This tool is used to reconfigure and modify computer default settings when new hardware is installed and for maintenance purposes.
Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Contents
Computer Setup (F10) Utility
Computer Setup (F10) Utilities ....................................................................................... 9-1 Using Computer Setup (F10) Utilities ............................................................................ 9-2 Load Defaults Setting ................................................................................................9-3 Set Supervisor Password .............................................................................................9-3 Set User Password .......................................................................................................9-3 Save Setting and Exit ................................................................................................9-3 Exit Without Saving ....................................................................................................9-3 System Information ........................................................................................................9- 4 S/N .................................................................................................................................. 9-4 Product Name ................................................................................................................. 9-4 Set OwnerShip TAG [Press Enter] ................................................................................. 9-4 OwnerShip TAG ............................................................................................................. 9-4 BIOS Version .................................................................................................................. 9-4 BIOS Release Date .......................................................................................................... 9-4 System Chipset Type ...................................................................................................... 9-4 Processor Type ............................................................................................................... .9-4 Processor Speed .............................................................................................................. 9-4 CPU ID ........................................................................................................................... 9-4 L1 Cache Size ................................................................................................................. 9-4 L2 Cache Size ................................................................................................................. 9-4 Memory DIMM1............................................................................................................. 9-4 Memory DIMM2 ............................................................................................................ 9-4 Memory DIMM3 ............................................................................................................ 9-4 Memory DIMM4 ............................................................................................................ 9-4 DDR Memory Size.......................................................................................................... 9-4 UUID .............................................................................................................................. 9-4 Chassis Serial Number ................................................................................................... 9-4 Set Asset TAG Number [Press Enter] ............................................................................ 9-4 Asset TAG Number ........................................................................................................ 9-4 Integrated MAC .............................................................................................................. 9-4 Standard CMOS Features ............................................................................................... 9-4 System Date .................................................................................................................... 9-4 System Time .................................................................................................................. 9-4 Floppy Drive A ............................................................................................................... 9-4 SATA Port 0 ................................................................................................................... 9-5
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Contents
IDE Channel 0 Master ..........9-5 IDE Channel 0 Slave ...................9-5 Halt On ..........................................................................................................................9-5 SATA 0-1 Native Mode ...............................................................................................9-5 SATA Port 0-3 Device......................................................................................9-5 SATA Port 4-5\IDE Device ........................................................................................9-5 SATA Port 4-5 RAID\IDE Mode ................................................................................9-5 Advanced BIOS Features.........................................9-6 Quick Power On Self Test ............................................................................................ 9-6 POST delay Time (seconds).............................. 9-6 Hard Disk Boot Priority .............................................................................................. 9-6 CDROM Boot Priority... 9-6 First Boot Device ........................................................................................................... 9-6 Second Boot Device ..................................................................................................... 9-6 Third Boot Device ......................................................................................................... 9-6 Fourth Boot Device......... 9-6 Boot Other Device ........................................................................................................ 9-6 APIC Mode ................................................................................................................... 9-6 Boot Up Num Lock Status ............................................................................................ 9-6 F11 Support .................................................................................................................. 9-6 Advanced Chipset Features ............................................................................................9-7 Init Display First ............................................................................................................9-7 On-Chip Frame Buffer Size................................................................................9-7 DVMT Mode .................................................................................................................9-7 DVMT/Fixed Memory Size .................................................................................. 9-7 Integrated Peripherals ...................................................................................................9-7 USB Controller ..............................................................................................................9-7 USB Legacy Support.............................................................................................9-7 HD Audio.......................................................................................................................9-7 Onboard LAN ................................................................................................................9-7 Onboard LAN Boot ROM ..........................................................................................9-7 Serial Port 1 ..................................................................................................................9-7 Serial Port 2...............9-7 Parallel port ...................................................................................................................9-7 Parallel Port Mode .......................................................................................................9-8 Power Management Setup .............................................................................................9-8 ACPI Function ...............................................................................................................9-8 ACPI Suspend Type ............................................................................................9-8 Restore On AC/Power Loss .................................................................................9-8 Resume On PME ..................................................................................................9-8 Wake On Ring .....................................................................................................9-8
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Contents
Resume On Alarm .......................................................................................................9-8 Date (of Month) Alarm ............................................................................................9-8 Time (hh:mm:ss) Alarm .............................................................................................9-8 HPET Mode ........... 9-8 Hardware Monitor Setup ...........................................................................................9-9 Reset Case Open Status..........................................................................................9-9 Case Opened ..............................................................................................................9-9 CPU Temperature .......................................................................................................9-9 CPU Fan Speed ..........................................................................................................9-9 System Temperature ....................................................................................................9-9 System Fan Speed .........................................................................................................9-9 CPU Fan Fault Detect .................................................................................................9-9 System Fan Fault Detect ..........................................................................................9-9
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Computer Setup (F10) Utilities
n n n n n n n n n n n
Use Computer Setup (F10) Utility to do the following: Change factory default settings. Set the system date and time. Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices. Enable or disable Quick Power-On Self Test, which is faster than a full boot but does not run all of the diagnostic tests run during a full boot. Enter the Asset Tag or property identification number assigned by the company to this computer. Establish a supervisor password that controls access to Computer Setup (F10) Utility and the settings described in this section. To secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they cannot be used until they are unsecured. Enable or disable removable media boot ability. Enable or disable legacy diskette write ability (when supported by hardware).
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Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utility menu, complete the following steps: 1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. If you do not press the F10 key at the appropriate time, you must restart the computer and press and hold the F10 key again to access the utility. 3. The Computer Setup Utility screen is divided into menu headings and actions. Seven menu headings appear on the Computer Setup Utility screen:
q q q q q q q
System Information Standard CMOS Features Advanced BIOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup Hardware Monitor Setup
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Five action choices are listed on the Computer Setup Utility screen:
n n n n n
Load Default Settings Set Supervisor Password Set User Password Save Setting and Exit Exit Without Saving
Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the previous screen, press Esc. 4. To apply and save changes, press F10 or select Save & Exit Setup on the Computer Setup Utility screen and press Enter. If you have made changes that you do not want applied, select Exit Without Saving and press Enter.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving the F10 Computer Setup changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.
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Computer Setup
Heading System Information Option
(Continued)
Description (view only) (view only) Enter ownership tag assigned by the owner. (view only) (view only) (view only) (view only) (view only) (view only) (view only) (view only) (view only) (view only) (view only) (view only) (view only) (view only) (view only) (view only)
System S/N Product Name Set OwnerShip TAG [Press Enter] OwnerShip TAG BIOS Version BIOS Release Date System Chipset Type Processor Type Processor Speed CPU ID L1 Cache Size L2 Cache Size Memory DIMM1 Memory DIMM2 Memory DIMM3 Memory DIMM4 DDR Memory Size UUID Chassis Serial Number
Set Asset TAG Number [Press Enter] Enter asset tag assigned by the company. Asset TAG Number Integrated MAC Standard CMOS Features System Date System Time Floppy Drive A (view only) (view only) Allows you to set system date. Allows you to set system time. [Enter] None 360K,5.25 1.2M ,5.25 720K , 3.5 1.44M , 3.5
2.88M , 3.5
Support for specific Computer Setup options may vary depending on the hardware configuration.
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Computer Setup
Heading Option SATA SATA SATA SATA SATA SATA
(Continued)
Description None IDE HDD Auto Detection SATA Port [Auto] Access Mode [Auto] Capacity Cylinder Head Pre Comp Landing Zone Sector
Port 0 Port 1 Port 2 Port 3 Port 4 port 5
IDE Channel 0 Master For each, allows you to: IDE Channel 0 Slave detect IDE HDD size and head on select IDE on selected channel to: None Auto Manual set access mode on selected channel to: CHS LBA
Standard CMOS Features
Large Auto view : Capacity Cylinder Head Precomp Landing Zone Sector Allows you to set at: Halt On All Errors No Errors All , But Keyboard All , But Diskette All , But Disk/Key
Allows you to set for Disabled Enabled SATA Port 0-3 Device Disabled Enabled SATA Port 4-5\IDE Device Disabled Enabled SATA Port4-5\IDE Mode IDE AHCI RAID/IDE SATA 0-1 Native Mode
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Computer Setup
Heading Features Option
(Continued)
Description Disables/enables the system to skip certain tests while booting. Enabling this feature decreases the time required to boot the system. None 5 secs 10 secs 15 secs 20 secs Allows you to specify the order of attached hard drive devices (such as USB HDD storage, USB2 Drive Key, or USB flash media,add on cards). The first drive in the order has priority in the boot sequence and is recognized as drive C (if any devices are attached). Allows you to specify the order in which attached optical drives (including USB ODD) are checked for a bootable operating system image. Allows you to specify which devices will boot first, second, and third, or to disable any of the three: Floppy LS120 Hard Disk CDROM ZIP USB-FDD USB-ZIP USB-CDROM USB-HDD LAN Disabled MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. Disables/enables boot other device. Disables/enables the APIC mode. Off/On F11 Support Enable / Disable
Quick Power On Self Test
POST Delay Time(seconds)
Hard Disk Boot Priority
CDROM Boot Priority
First Boot Device Second Boot Device
Boot Other Device APIC Mode Boot Up Num lock Status
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Computer Setup
Heading Advanced Chipset Features Option
(Continued)
Description Allows you to select the first initiation of monitor display: PCI Onboard/PEG Allow you to set On-Chip Frame Buffer Size to: 1MB 8MB Allows you to set DVMT Mode to: Fixed DVMT
Init Display First
On-Chip Frame Buffer Size
DVMT Mode
DVMT/Fixed Memory Size
Allows you to set memory size to: 128 MB 256MB USB Controller USB Legacy Support HD Audio Disables/enables on board USB controller Disables/enables USB Keyboard support Auto Disabled Disables/enables onboard LAN controller. Disables/enables the boot ROM of the onboard LAN chip. Allows you to select a setting for the onboard serial port Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Allows you to select a setting for the parallel port: Disabled 378/IRQ7 278/IRQ5
Integrated Peripherals
Onboard LAN
Onboard LAN Boot ROM
Serial Port 1 Serial Port 2
Parallel port onboard
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Computer Setup
Heading Option
(Continued)
Description 3BC/IRQ7
Parallel Port Mode
Allows you to select parallel port mode: SPP EPP ECP ECP+EPP
Power Management Setup
ACPI Function
ACPI Suspend Type
Restore On AC/Power
Resume On PME Wake On Ring Resume On Alarm Date (of Month) Alarm
Enables/disables ACPI functions. Changing this item can make the existing OS unusable. Allows you to set type of ACPI suspend to: S1 (POS) S3 (STR) Allows you to select system power loss behavior: On Off Last State Disables/enables Resume by PME. Disables/enables Resume on Ring.
Disables/enables RTC alarm. If Resume by Alarm is enabled, allows you to select the day of the month for resumption of RTC alarm Time (hh:mm:ss) Alarm If Resume by Alarm is enabled, allows you to select what time the RTC alarm will resume. HPET Mode 32 Bit Mode 64Bit Mode
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Computer Setup
Heading Hard Ware Monitor Setup Option
(Continued)
Description Enabled/Disabled (View Only) (View Only) (View Only) (View Only) (View Only) Enabled/Disabled Enabled /Disabled
Reset Case Open Status Case Opened` CPU Temperature CPU Fan Speed System Temperature System Fan Speed CPU Fan Fault Detect System Fan Fault Detect
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Troubleshooting Guide
HP Business Desktops
dx7380
February 2007
This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems.
Copyright 2006 Hewlett-Packard Development Company, L.P . The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. Troubleshooting Guide HP Compaq Business Desktop dx7380 First Edition (February 2007)
1
Computer Diagnostic Features
HP Insight Diagnostics
! !
HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key. Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.
Third party devices may not be detected by HP Insight Diagnostics.
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Accessing HP Insight Diagnostics

You must boot to the Library CD, as described in the steps below, to access HP Insight Diagnostics. 1. 2. 3. While the computer is on, insert the Library CD into an optical drive on the computer. Shut down the operating system and turn off the computer. Turn on the computer. The system will boot to the CD.
! ! !
If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the Library CD for more information. 4. When prompted, press the Y key if you want to operate in Safe mode or any other key if you want to operate in Regular mode.
Regular mode is the default mode if no keys are pressed within the specified time frame. If the screen remains blank after pressing any key other than Y, try rebooting and select safe mode when prompted. 5. Select the appropriate language and click Continue.
It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. 6. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed.
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Survey Tab
The Survey tab displays important system configuration information. In the View section on the left side of the screen, you can select the Summary view to see limited configuration data or select the Advanced view to see all the data in the selected category. Regardless of whether you choose Advanced or Summary, the following categories of information are available on the Survey tab: All-Gives a listing of all categories of information about the computer. Overview-Gives you a listing of general information about the computer. Architecture-Provides system BIOS and PCI device information. Asset Control-Shows asset tag, system serial number, and processor information. Communication-Shows information about the computer parallel (LPT) and serial (COM) port settings, plus USB and network controller information. Graphics-Shows information about the graphics controller of the computer. Input Devices-Shows information about the keyboard, mouse, and other input devices connected to the computer. Memory-Shows information about all memory in the computer. This includes memory slots on the system board and any memory modules installed. Miscellaneous-Shows information obtained from the computer configuration memory (CMOS), system management BIOS data, system board data, and diagnostics component information. Storage-Shows information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives. System-Shows information about the system board, processor, chassis, and BIOS, plus internal speaker and PCI bus information.
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Test Tab
The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are two test modes to choose from:
Interactive Mode-Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction.You may also determine whether the test passed or failed. Unattended Mode-Does not display prompts and requires no interaction. If errors are found, they are displayed when testing is complete. There are three types of tests to choose from:
Quick Test-Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode. Complete Test-Provides a predetermined script where each hardware component is fully tested. There are more tests available in the Interactive mode, but these require user intervention. Custom Test-Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run. To begin testing:
1. 2. 3. 4.
Select the Test tab. On the left side of the tab, select the Type of Test to perform (Quick, Complete, or Custom). On the left side of the tab, select the Test Mode (Interactive or Unattended). Select the device to be tested from the drop-down list.
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5.
Choose how you want the test to be executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you desire to have the diagnostic test for a specified time period, enter the amount of time in minutes. Click Begin Testing to start the test. The Status tab, which allows you to monitor the progress of the test, is automatically displayed during the testing process. When the test is complete, the Status tab shows whether the device passed or failed. If errors are found, go to the Log tab and click the Error Log to display more detailed information and recommended actions.
6.
7.
Status Tab
The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete, or Custom) is also displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test. After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab. The Status tab also shows:
n n n n n
The devices being tested The tests that are running The overall elapsed time The individual elapsed test times The condition status of each test
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Log Tab
The Log tab contains two logs, a Test Log and an Error Log, each of which can be selected from the left side of the tab. The Test Log displays all tests that have been executed, the number of times of execution, the number of times the test failed, and the time it took to complete the test. The Clear Test Log button will clear the contents of the Test Log. The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information.
n n n n n
The Description section describes the error that the diagnostic test found. The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. The Failed Count is the number of times the test has failed. The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab. The Clear Error Log button will clear the contents of the Error Log.
Saving and Printing Information in HP Insight Diagnostics

You can save the information displayed in the HP Insight Diagnostics Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. 2. 3. 4. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are not supported. Click Save in the upper right corner of the tab. Select Save to the floppy or Save to USB key. Enter a file name in the File Name box and click the Save button. An html file will be saved to the inserted diskette or USB HP Drive Key.
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5.
Print the information from the storage device used to save it.
! !
To exit HP Insight Diagnostics, click Exit in the upper right corner of the screen then remove the Library CD from the optical drive.
Downloading the Latest Version of HP Insight Diagnostics

1. 2. 3. 4. 5. 6. 7. 8. Go to www.hp.com. Click the Software & Driver Downloads link. Click the Download drivers and software radio button. Enter your product number (for example, dx7380) in the text box and press the Enter key. Select your specific computer model Select your OS. Click the Diagnostic link. Locate HP Insight Diagnostics and click Download.
The download includes instructions on how to create the bootable CD.
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2
Troubleshooting
Safety and Comfort
WARNING: Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide on the Library CD and available at www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment.
! !
Before You Call for Technical Support

If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support.
n n
Run the diagnostics utility. Refer to Chapter 1, "Computer Diagnostic Features" for more information. Run the BizCover Diagnostic test by pressing BizCover button and check
for any hardware failure.
BizCover Diagnostic test is available on some models only.
Check the Power LED on the front of the computer to see if it is flashing. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" to interpret the codes. If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, change out the monitor with a monitor that you know is functioning properly.
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Troubleshooting
If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network plug or cable. If you recently added new hardware, remove the hardware and see if the computer functions properly. If you recently installed new software, uninstall the software and see if the computer functions properly. Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use "Last Known Configuration." Refer to the comprehensive online technical support at
www.hp.com/support.
n n n
n n n
Refer to "Helpful Hints" in this guide for more general suggestions. Run the Restore Plus! CD to restore the original operating system and factory-installed software.
CAUTION: Running the Restore Plus! CD will erase all data on the hard drive.
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: www.hp.com/go/ispe. Access the Business Support Center (BSC) at www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:
n n n
Be in front of your computer when you call. Write down the computer serial number and product ID number, and the monitor serial number before calling. Spend time troubleshooting the problem with the service technician.
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Troubleshooting
n n
Remove any hardware that was recently added to your system. Remove any software that was recently installed. Run the Restore Plus! CD.
CAUTION: Running the Restore Plus! CD will erase all data on the hard. drive
For sales information and warranty upgrades (HP Care Pack Services), call your local authorized service provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action:
n n n n n n n
Check that the computer and monitor are plugged into a working electrical outlet. Check to see that the computer is turned on and the green power light is on. Check to see that the monitor is turned on and the green monitor light is on. Turn up the brightness and contrast controls of the monitor if the monitor is dim. Press and hold any key. If the system beeps, the keyboard should be operating correctly. Check all cable connections for loose connections or incorrect connections. Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in standby mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if automatic start on power loss is set in Computer Setup. If it does not restart, press the power button to start the computer.
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Troubleshooting
Reconfigure the computer after installing a nonplug and play expansion board or other option. See "Solving Hardware Installation Problems" for instructions. Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. Remove all bootable media (diskette, CD, or USB device) from the system before turning it on. If you have installed an operating system other than the factoryinstalled operating system, check to be sure that it is supported on the system. If the system has multiple video sources* installed and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
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Troubleshooting
Solving General Problems

You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider.
Problem Computer will not turn on. Cause Cables to the external power source are unplugged. Solution Ensure that cables connecting the computer to the external power source are plugged in properly and the wall outlet is active. Select the proper AC voltage using the slide switch.
Voltage selector switch* on the rear of the computer chassis is not switched to the correct voltage (115V or 230V). A defective PCI card has been installed. Drive data or power supply cables may not be properly connected. The unit temperature was exceeded. The fan may be blocked.
Remove any expansion board that was just installed. Reseat drive data and power supply cables.
1. Unit is in an exceedingly hot environment. Let it cool down. 2. Ensure that computer air vents are not blocked and the internal fan is running. 3. Contact an HP authorized reseller or service provider. 3. Contact an HP authorized reseller or service provider. 1. Press and hold the power button for at least four seconds until the computer turns off. 2. Disconnect the power cord from the electrical outlet.
Computer appears locked up and will not turn off when the power button is pressed.
Software control of the power switch is not functional.
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10-12
Troubleshooting
Problem Computer will not respond to USB keyboard or mouse. USB Keyboard does not respond/work
Cause Computer is in standby mode. Keyboard or mouse is not connected to computer. System has locked up.
Solution Press the power button to resume from standby mode. Connect keyboard and mouse cables to computer. Restart the computer.
Restart the computer and System USB Keyboard support is not enabled in the press F10 to enter BIOS setup. Enter into Integrated F10 BIOS setup. peripherals and enable the USB keyboard support. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Computer date and time display is incorrect. RTC (real-time clock) battery may need to be replaced. . First, reset the Date and Time Properties in the Control Panel (Computer Setup can also be used to update the RTC MConnecting the date and time). If the problem computer to a live AC outlet prolongs the life of persists, replace the RTC battery. See the Hardware Reference the RTC battery. Guide on the Library CD for instructions on installing a new battery. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup. 1. Ensure airflow to the computer is not blocked. Leave a 4-inch (10.2-cm) clearance on all vented sides of the computer and monitor to permit required airflow. 2. Ensure fans are connected and working properly (some fans only operate when needed). 3. Ensure the processor heatsink is installed properly.
Cursor will not move using the arrow keys on the keypad.
Poor performance is experienced. Processor is hot.
The Num Lock key may be on.
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Troubleshooting
Problem Poor performance is experienced (continued).
Cause Hard drive is full.
Solution Transfer data from the hard drive to create more space on the hard drive. Add more memory. Defragment hard drive. Restart the computer.
Low on memory. Hard drive is fragmented. Program previously accessed did not release reserved memory back to the system. Virus resident on the hard drive. Too many applications running.
Run the virus protection program. 1. Close unnecessary applications to free up memory. 2. Add more memory.
Some software applications, 1. Lower the display especially games, are resolution for the current stressful on the graphics application or consult the subsystem. documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Blank screen (no video). Monitor is not turned on and the monitor light is not on. The cable connections are not correct. Restart the computer.
Turn on the monitor and check that the monitor light is on.
Check the cable connection from the monitor to the computer and to the electrical outlet.
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Troubleshooting
Problem
Blank screen (no video) (continued).
Cause
You may have a screen blanking utility installed or energy saver features are enabled. Computer is in standby mode.
Solution
Press any key or click the mouse button and, if set, type your password.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. You are using a fixed-sync monitor and it will not sync at the resolution chosen. Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen.
Set the selector switch to The VGA/BNC selector switch on the monitor (some agree with the cable models) is not properly set. connection. Bad monitor. Initernal error has occurred and the computer is flashing a code. Try a different monitor. Refer to "Interpreting Diagnostic Lights and Audible Codes" to interpret the error code.
Power LED is flashing and computer will not start.
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10-15
Troubleshooting
Solving Hardware Installation Problems

You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP Home/Professional will automatically recognize the device and configure the computer. If you install a nonplug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows XP Home/Professional, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Problem
A new device is not recognized as part of the system.
Cause
Device is not seated or connected properly.
Solution
Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down.
Cable(s) of new external device are loose or power cables are unplugged.
Turn off the computer, turn Power switch of new external device is not turned on the external device, then turn on the computer to on. integrate the device with the computer system. When the system advised you of changes to the configuration, you did not accept them. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices. Reboot the computer and follow the instructions for accepting the changes.
Use Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict.
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Troubleshooting
Problem
Computer will not start.
Cause
Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location.
Solution 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the front of the computer. See "Interpreting Diagnostic Lights and Audible Codes" to determine possible causes. 3. If you still cannot resolve the issue, contact Customer Support.
Interpreting Diagnostic Lights and Audible Codes
!! ! !
This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes. Recommended actions in the following table are listed in the order in which they should be performed. Replace the system board or power supply only as the last resort.
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Troubleshooting
Diagnostic Front Panel LEDs and Audible Codes

Activity Blue Power LED On. Blue Power LED flashes every two seconds. Beeps None None Possible Cause Computer on. Recommended Action None
Computer in Press any key or move the Suspend to RAM mouse to wake the computer. mode (some models only) or normal Suspend mode. Processor thermal 1. Ensure that the computer protection activated: air vents are not blocked A fan may be and the processor cooling blocked or not fan is running. turning. OR The 2. Open hood, press power heatsink/fan button, and see if the assembly is not processor fan spins. If the properly attached to processor fan is not the processor. spinning, make sure the fan's cable is plugged onto the system board header. Ensure the fan is fully/properly seated or installed. 3. If fan is plugged in and seated properly, but is not spinning, then replace processor fan. 4. Reseat processor heatsink and verify that the fan assembly is properly attached. 5. Contact an authorized reseller or service provider.
CPU Fan weak (RPM < 2 1000) or not turning, Display Warning message and Long Beep for 5 sec and shut down.
System Fan not turning, 2 Display Warning message and Long Beep for 5 sec and shut down
1. Open hood, press power Thermal protection button, and see if the activated: System fan system fan spins. If the may be blocked or system fan is not spinning, not turning. OR The make sure the fan's cable is system fan is not plugged onto the system properly connected board header. to the system board. 2. Ensure that no foreign objects are stuck in the System Fan. 3. If still it does not spins, replace the the System fan or contact an authorized reseller or service provider Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Blue Power LED flashes five times, one every second, followed by a 2 second pause. Also 5 simultaneous beeps will be heard.
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Troubleshooting
Diagnostic Front Panel LEDs and Audible Codes

Activity Beeps None System does not power on and LEDs are not flashing. Possible Cause System unable to power on.
(Continued)
Recommended Action Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3. Replace the systemboard. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn green then: 1. Check that the unit is plugged into a working AC outlet. 2. Open hood and check that the power button harness is properly connected to the system board. 3. Check that both power supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board.
System gives an error Continuous message stating that beep for 5 Error 912 - computer seconds cover or side panel has been removed. Make sure that any system access was authorized and press F1 to continue.
The chassis side cover is open or would have been removed after previous power on.
1. Make sure that the Chassis side cover is closed if not fix it as directed in the assembling guide. 2. Ensure that any system access was authorized, check all the hardware ensuring that no hardware has been changed or removed. Then enter the BIOS setup by pressing F10 then select Hardware Monitor setup and enable the Reset Case Open Status. 3. Refer to the F10 Utility Guide for its functionality and any further issues. 4. For maximum security, be sure to establish a setup password. The setup password prevents unauthorized access to the Computer Setup utility. Press 'Esc' to go back to main screen
System shows BizCover Diagnostic and recovery screen
None
BizCover has been pressed by mistake
* Applicable for non China version.
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10-19
Troubleshooting
Restoring the Software

The Windows operating system and software can be restored to the original state that they were when you purchased the computer by using the Restore Plus! CD. See the documentation included with the Restore Plus! CD for complete instructions on using this feature.
Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com.
!!
In the event that you lose power during the initial operating system installation process, use the Restore Plus! CD to install the operating system.
If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Worldwide Telephone Numbers Guide on the Library CD for technical assistance.
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Hardware Reference Guide - Final

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