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Benefits
Seamless automation of service requests and one-stop email communication Organize all customer information and emails within your contact information Avoid switching between email and CRM modules to improve service requests resolution time Link prospect and customers emails with your CRM data so you have better information about your interactions with customers always at hand
Features
Comprehensive inbox view within CRM system Compose & reply to email interactions from customers without toggling between email clients and the CRM system Apply pre-defined templates, HTML designs and embed images to outgoing emails Organize templates with structured categories Attach, preview and store multiple files and file formats to email interactions (supports xls, doc, pdf, ppt, etc) Configure any IMAP email system (Gmail, Google Apps, Yahoo!, etc)
Email Workbench
CRM++ Email Workbench is a fully featured self-service platform integrating into Oracle Fusion CRM & CRM On Demand.
Related Services
Oracle Fusion CRM Implementation Migration Training Customization Data Management
Email Workbench
Oracle Fusion Customer Relationship Management (CRM) is a 100% open; standards-based set of integrated CRM modules that improves the way sales professionals work. Unlike traditional CRM systems that focus only on transaction processing, with collaboration, reporting, analysis, and exception management as an afterthought, Oracle Fusion CRM is designed to deliver unprecedented business insight into sales performance management.
CRM++ Email Workbench is a fully featured email integration platform for Oracle Fusion CRM and Oracle CRM On Demand.
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