VOICE MAIL Quick Reference Card

Your Mailbox Number

Your voice mailbox number is your 7-digit Genentech telephone number. (e.g. 467-1234)

Accessing Voice Mail While Off-Campus

If you are not using your Genentech telephone to access the voice mail system the process is a little different. 1. 2. Dial local access or toll free access # for voice mail. The voice mail system answers with, You have reached the Genentech message center. If you have a mailbox on this system please press * followed by your mailbox number... Press the * key and then enter your 7 digit mailbox number. The voice mail system should answer with, Hello [name], please enter your security code. Enter your current security code. The voice mail system provides you with a status of the number of new and saved messages in your mailbox.

Temporary Security Code

The temporary security code of your new voice mailbox is 000000 (6 zeroes). You will be prompted to create a new security code during the initial tutorial. Choose a security code that is between 6 and 15 digits. The first time you access your voice mailbox you will need to enter the new security code.

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Voice Mail Tutorial

The voice mail system tutorial automatically starts the first time you access the voice mail system. This brief tutorial will guide you through these processes: Change your security code Record your name Record your voice mail greeting If you hang-up before the tutorial has completed, none of your changes will be saved, including your new security code, which will remain 000000 until you complete the tutorial. If you hang-up before completing the tutorial, it will automatically re-start the next time you access your voice mailbox.

Voice Mail Quick Keys

Description Getting Started Listen to new messages Record & send message While Listening to Messages Back up 5 seconds Return to start Pause or continue message Advance 5 seconds Advance to end After Listening Review message Forward message Delete message Reply Save Skip message (& mark as read) Go to saved messages Setting up your Mailbox Change your name recording Change your out-of-office greeting Change your security code Change your standard greeting Set automatic message forwarding Set immediate message notification Number/ Keys 11 2 1 11 2 3 33 4 6 7 8 9 # ## 415 4133 414 4132 424 411

Voice Mail - Access Numbers

Use the following access numbers to access your voice mailbox. NOTE: If youre in SSF and have a Nortel VoIP phone, determine your access number by following these steps: 1. Pick up your handset or press the Handsfree key 2. Press the Msg/Inbox key 3. Note the 5 digit number shown on the screen (it should be either 53300 or 53400) SSF, RWC You have a Nortel VoIP phone (has Nortel label) Internal extension number x53300 or x53400 Local access number 650-225-3300 or 650-225-3400 Toll free access number 800-233-0295 or 800-333-7923 You have a Centrex phone Internal extension number x53400 Local access number 650-225-3400 Toll free access number 800-333-7923 Vacaville Internal extension number Local access number Toll free access number x44400 707-454-4400 800-782-9605

NOTE: Detailed Keypad Menu available on reverse side

Getting Help
For questions or problems with the voice mail system, please contact the CIT Service Desk at (650) 225-3700.

4/27/07, version 2.0

Keypad Menu
Main Subscriber Menu
Listen Locate messages Send User options 1 3 2 4

Message Access
Unread voice messages 1 All voice messages 2 Saved messages 5

While Listening
Transfer to the operator 0 0 Back up five seconds 1 Return to start 11 Pause or continue 2 Advance five seconds 3 Advance to end 33 Decrease speed 4 Slowest speed 44 Play message info 5 Increase speed 6 Fastest speed 66 Decrease volume 8 Increase volume 9 Go to saved messages # #

After Listening
Review 4 Play message info 5 Forward 6 Delete 7 Reply to an extension 8 Reply to an outside number 8 8 Save 9 Skip (mark as read) # Go to saved messages ##

Locating Messages
From another subscriber From outside callers 1 2

Record at the tone. Then Stop when message is complete # Stop and replay message 1

Enter a mailbox number or Directory #

Send or Add another recipient

While Recording
Back up five seconds Return to start Pause Advance five seconds Advance to end Decrease speed Slowest speed 1 11 2 3 33 4 44 Continue recording Increase speed Fastest speed Decrease volume Increase volume Cancel recording 5 6 66 8 9

Delivery Options
Restrict message forwarding Set urgent status Request a receipt Specify future delivery Leave a callback number Finish choosing options 1 2 3 4 8 #

User Options (PhoneManager)

Personal options Messaging options Record your standard greeting Record your busy greeting Record your out-of-office greeting 1 2 4 5 6

Personal Options
Change message notification Change daily message reminder Record personal greeting Change security code Record your name Record an announcement for a mailbox you sponsor 2 3 4 6 1 2 3 4 5 6

Messaging Options
Record a name for a sponsored mailbox Change a personal distribution list Change message forwarding Change message envelope settings

Busy greeting Standard greeting Out-of-office greeting

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