EXPLORE

Team: Status:

Job Profile Reception & Administration Assistant

Business Support Full Time Temporary 4 week contract One Team One Vision

Every member of the Explore team agrees to actively contribute to the companys success. Explore has a flexible and open working culture and expects all staff to be flexible in their own approach. This means being willing to help out with any task, role or project at any time, as required. It is equally important that all team members have a positive, pro-active and customer-focussed attitude, and are happy to work in a fast-paced and ever-changing business environment. Job Purpose To welcome and provide assistance to visitors to the Explore Worldwide office in a professional manner which enhances the companys image, and undertake other reception duties. In addition to be accountable for delivering organisational and administrative support, to the highest service levels, assisting with a number of administrative tasks undertaken by the Business Support team. Reporting Lines Reports to Business Support Manager. There are no direct reports.

Key Responsibilities & Accountabilities To be a member of a motivated team, and take an active role in engendering a positive, energetic and customer focussed working environment. To man reception on a daily basis and undertake all tasks associated with this role. To answer incoming calls and field to the relevant team member. An integral member of a flexible and cohesive Business Support team whom are accountable for executing all assigned tasks to meet and exceed business and team targets and KPIs. To ensure a customer focussed approach is adopted in all assigned responsibilities. Flexible attitude in undertaking required tasks.

Person Profile

Job Description: Reception and Administration Assistant Temporary Role

Page 1

Personality:

An upbeat, approachable attitude and someone who will relish the challenge of being the face of Explore. Thrives on being busy and revels in administrative tasks. Must have a can do attitude, and passionate in what they do.

Specific Job Skills:

Excellent communication/interpersonal skills. Proven organisational skills. An ability to work on own initiative as well as being a good team player.

Experience:

Proven excellence in administration roles - essential Customer service experience with face to face contact essential

Education and Qualifications:

GCSE English and Maths to Grade C or above

Date of Description:

February 2013

Job Description: Reception and Administration Assistant Temporary Role

Page 2