INTERNSHIP REPORT ON UNITED BANK LTD - HRM

During my education career banking sectors always remain the attractive sector for me. I am thankful to Almighty Allah who provides me a golden opportunity to complete my internship at UBL, one of the leading banks in Pakistan and well known in world due to its appearance in the international markets. I am extremely thankful to Prof Dr, Jawad Idress from the University of Punjab Lahore who guide me throughout the preparation of this report. This report is a thorough essence of my rigorous studies which I undergone through in a period of two months in a commercial bank. I have exclusively studied and observed the Human Resource and other Departments/ functioning of the bank and tried my best to abreast myself with all the dimensions of the banks. It was a great experience to work there and contribute handsomely in the process of appraising its pros and cons and feeling to be a significant part of the bank. I would like to pay my thanks to UBL HR Representive Mr.Zakir Hussain Anjum who provide me most information of Human Resource function of United Bank Limited and to all other managers who helped me in one-way or the other and guided me in the preparation and compilation of this report in a presentable fashion.

Imran Iqbal Cheema

Roll #: W-588448

INTERNSHIP REPORT ON UNITED BANK LTD - HRM

I stoop my head before the Great RAB-E-KABBAH with appreciation, who gave me the potency and knowledge to complete this work. I pay my thanks to my Late Parents; their payers have strengthened me to complete my internship. My gratitude to many folks who have helped in completing this report. I must once again recall my gratitude to lot of past fellows and teachers who support and guide me for the completion of this internship report.

Signature: __________________ Name: Imran Iqbal Cheema

Imran Iqbal Cheema

Roll #: W-588448

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INTERNSHIP REPORT ON UNITED BANK LTD - HRM

I dedicate this work to my Parents, Whom prayers have empowered me to attain the goals in my life for the betterment of my Family and my Country.

Imran Iqbal Cheema

Roll #: W-588448

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INTERNSHIP REPORT ON UNITED BANK LTD - HRM

LIST OF CONTENTS
Sr-# CHAPTER 01 1.1 1.2 1.3 1.4 1.5 Descriptions INTRODUCTION OF THE REPORT 1 1 1 2 2 Page #

Purpose of Study Scope of Study Limitations of Study Methodology of Report Scheme of Report HRM PROCESS OF UBL

CHAPTER 02 2.1 2.2 2.3 A B C 2.4 A B C D 2.5 A B 2.6 A B 2.7 A

Human Resource Management Organizational Structure of UBL-HRM UBL HR Planning & Forecasting Human Resource Planning Process Forecasting HR Requirements HR Forecasting Methods used in UBL Recruitment & Selection Process in UBL Main Source of Recruiting Candidates Internal Sources External Sources Employment Selection Process of UBL Training & Development Training Need Assessments Employee Development Performance Management Setting Performance Standards & Expectations Performance Report Writing Procedure Employee Compensation & Benefits Types of Compensation & Benefits in UBL

3 3 5 5 15 16 20 21 22 22 25 26 26 29 29 30 31 33 33

Imran Iqbal Cheema

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INTERNSHIP REPORT ON UNITED BANK LTD - HRM

2.8 A 2.9 A B C D D.1 D.2 D.3 D.4 2.10

Organizational Career Management Employee Job Change Job Change Process in UBL Transfer Promotion Demotion Separation Lay off Termination Resignation Retirement Labor Management Relation SWOT ANLYSIS

35 35 39 40 40 40 40 41 41 44 45 45

CHAPTER 03 3.1 A B C D E

SWOT Analysis Strengths Weaknesses Opportunities Threats Conclusion RECOMMENDATIONS & SUGGESTIONS

48 48 49 50 51 51

CHAPTER 04 4.1 4.2

Recommendations Recommendations for HRD Bibliography Annexure

53 53 61 62

Imran Iqbal Cheema

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INTERNSHIP REPORT ON UNITED BANK LTD - HRM

PLS PO RCAD RF RM ROI RTC STDR SVP AD ATM ATR AVP AOF BOG BOD CA CP DAC DD DP Note EBIT

Profit & Loss Saving Account Pay Order Regional Credit Administration Department Running Finance Relationship Manager Return on Investment Rupee Traveler Cheque Special term Deposited Receipt Senior Vice President Authorized Dealer. Automated Teller Machine Asset Turn Over Assistant Vice President Account Opening Form Board of Governor Board of Director Credit approval Credit Proposal Disbursement Authorization Certificate Demand Draft Demand Promissory Note Earnings before Interest & Tax

ESVP

Executive Senior Vice President

Imran Iqbal Cheema

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INTERNSHIP REPORT ON UNITED BANK LTD - HRM

EVP FDD FMT FTDR FTT GM GOP GPM HBL IMS LC MCB MT NPM OG1 SWOT TIE TT UBL

Executive Vice President Foreign Demand Draft Foreign Mail Transfer Foreign term Deposited Receipt Foreign Telegraph Transfer General Manager Government of Pakistan Gross Profit Margin Habib Bank LTD Institute of Management Sciences letter Of Credit Muslim Commercial Bank Mail Transfer Net profit Margin Officer Grade 1 Strength Weakness Opportunities Threats Time Interest Earned Telegraphic Transfer United Bank LTD

Imran Iqbal Cheema

Roll #: W-588448

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INTERNSHIP REPORT ON UNITED BANK LTD - HRM

United Bank Limited was established in November 1959. Within a tiny age of time, the bank emerged as the third largest bank in the country after HBL and NBP. The bank was nationalized in 1974. Later on another bank the commerce bank limited was merged into UBL.UBL is basically a Commercial bank dealing with different departments Banks perform various fundamental factions, which are directly or indirectly contributory towards economic and social development of countries. The purpose of this report is to study Human Resource function and analyze performance of UBL to see whether the bank is successful in its HR performance or not, and recommending possible solutions for problems. Human Resource Management is one of the basic needs of an industry. This includes Hiring and recruiting, training and development, compensation and evaluation of employees. For meeting the purpose both secondary and primary data have been used. This report includes the brief introduction of organization and the work done by me. Moreover the report also includes the SWOT analysis and recommendations, which are based on my observation, through which improvement can be made in companys performance.

Imran Iqbal Cheema

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INTERNSHIP REPORT ON UNITED BANK LTD - HRM

DURATION AND DEPARTMENTS FOR INTERNSHIP

Starting and Ending dates of My Internship Starting Date Ending date 15 October, 2009 18 December, 2009

Departments in which I got the training Human Resource Management (3 week) Marketing/Sale Department (1 week) Accounts Department (1 week)

Credit Department (1 week) Clearing Department (1 week)

Remittance Department (1 Week)

Imran Iqbal Cheema

Roll #: W-588448

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