France eGovernment

State of Play
10,6%
(In 000s)

Paris

POPULATION

GDP per capita

Broadband connection

65,327,724

108

77%
Households

97%
Enterprises

Unemployment rate

Companies

2220,3

Start-ups

15,35%
(Birth rate)

Students

2259,4
(In 000s)

(EU = 100)

eGovernment Maturity per Life Event

FR vs EU27+; average of top level benchmarks
2012 Measurement 2013 Measurement FR EU27+

Cross-Border Mobility
The extent to which services are online available for foreign EU citizens
Cross-border Business Mobility ('Business start up')
100 75 56 50 44 47 55 37 22 6 0

Transparent Government
The levels of transparency of public organisations, personal data and service delivery

User Centric Government

How mature are services ?
Online Availability FR EU27+ FR EU27+ Online Usability FR EU27+ FR EU27+

Local Government Domain (tbd) Local Government Domain (tbd) Economic affairs (eg. 'Change and end Justice of activity') (tbd)

53 42

Economic affairs ('Starting up business') Education ('Studying') Employment ('Losing & Finding Job')

Cross-border Citizen Mobility ('Studying') FR EU27+

58 47 42 55 55 50 25 0 40 41 100 75 66 75 43

79 74 68 75
FR EU27+ General FR EU27+ Business FR EU27+

64 70 58 68
General Business FR EU27+ FR EU27+

59

93 73 75 72
Employment Education

61 71 72 70
Employment Education

55

25

Who is using eGovernment ?

Service delivery Public organisations Personal data FR EU27+
0% 32% 32% 18% 14% 13% 16% 37% 38% 100%

Health (tbd)

Overall indicator

Online Online availability usability of services of services

Overall Online Online indicator availability usability of services of services

eGovernment Maturity per Top Level Benchmark

Synthesis of 4 priorities for eGovernment for EU27+
User Empowerment Pre-conditions FR Single Market EU27+ User-centric Government Efciency & Effectiveness

Effective government
The extent to which government succeed in satisfying their online users and achieve re-use and fulllled expectations
FR (2012) Impact EU27+ (2012) Impact: Average of likelihood of re-use and agreement with perceived benets eGovernment efciency: Average of eGov user satisfaction and fulllment of expectations eGovernment use: People who have used eChannel in contact with government eSafe

key enablers
The extent to which key IT enablers are integrated (available) in the Life Event service models
100
eID FR (2012) EU27+ (2012)

BELIEVER: eGov User eChannel Preference (loyal user) POTENTIAL USERS: eGov Non-User eChannel Preference

DROP-OUTS: eGov Users NO eChannel Preference NON-BELIEVER: eGov Non-User NO eChannel Preference

Reasons for not using eGovernment services

Not aware of existence relevant websites/online services Preferred to have personal contact 14% 58%

Key Enablers

100 80 60
40 20 0

80 60
SSO

48
eDocuments

Expected to have things done more easily by using other channels 14% Concerns about protection and security of personal data No skills/knowledge to get what I wanted/needed via the Internet 6% 5% 7% 25% 8% 3% 8% 10%

68

53 58

Transparent Government Collaborative Government*

73

40 20 0

100

Efcient Government* Effective Government

50 13

Could not nd or access the information or services Services will require personal visits/paper submission anyway Abandoned the service because too difcult to use Abandoned the service because of technical failures

30 22
Citizen Mobility

44
Business Mobility

50
eGovernment use

40

* not part of 2012 measurement

eGovernment efciency

100

Did not expect to save time by using the Internet Authentic sources Other reasons