Rohini Prinja, MBA prinja.rohini@gmail.

com
SKILL SUMMARY IT Project Management/ Business Process Analysis / Rational Unified Process / SDLC / Business Architecture / Process Reengineering / Stakeholder Analysis/ Requirement Discovery/Elicitation/Gathering, Virtual Facilitation / Detail Oriented Approach

7+ years IT experience, including 2.5 years of managing IT project teams and vendor s 5 years experience managing IT project requirements while interacting with/representing business process owners, users, SMEs and other stakeholders Application Delivery Methodologies Waterfall (SDLC), SDP-21, RUP (Iterative), AGILE; extensive use of MS Project and MS Visio Issue resolution, problem solving & active listening skills technical, business and operational issues Effective written & verbal communication skills Demonstrated presentation & virtual facilitation skills with all levels of management, customers, development team members, and vendors Experience in the preparation of both business and functional requirements document using data flow diagrams Problem solving and decision making to resolve stakeholder conflict including managing scope and preventing scope creep DAR (Decision Analysis & Resolution) to help determine the most suitable solution alternative or Build v/s Buy decision Extensive experience in working with remotely located as well as offshore development and testing teams (multicultural) Knowledgeable in principles/rules of HIPAA, Medicare and Medicaid Liaised with quality assurance team to prepare test plan and test cases, and assist in testing of requirements along with preparing requirements traceability matrix WORK EXPERIENCE

CVS Caremark (IL, TX, RI, MI) Project Manager / Business Analyst Project Management

Sep 10 Current [INDUSTRY: Health Care]

Managed a project team of 6 consultants to develop Compare Report Analysis Tool (1.5 yrs) Successfully rolled out the product on time and on budget ($950K) Monitored and controlled geographically dispersed team members (UK and India) to execute all phases of the SDLC Interacted with stakeholders remotely using web presentation tools (GoTo Meeting, Live Meeting) to verify scope, confirm the solution alternative, and to familiarize the users with the end-product. Coordinated with Accenture team members to gather and manage requirements based on an agreed upon requirement gathering plan Managed day-to-day activities through daily team huddles, and issue/risk logs Conducted After Action Reviews (AAR) to gauge the health of the project at the end of each phase Periodic status and metrics reporting to the PMO Ensured adherence to SEP methodology of CVS through approved and timely deliverables/artifacts

Business Analysis Effective Requirement Management of user requirements and changes over the duration of the 5 month project Elicited stakeholder needs and recorded regulatory requirements (Service Warranties) to enable solution(s) or Guardrails to minimize user error Developed test sets and test scenarios to enable the testing sub-team to develop detailed test cases Review of test cases, test case results and UA support to users during UAT Conducted solution demonstrations for the remotely located stakeholders

Rohini Prinja, MBA

Technology Platform iSeries AS400, DB400, IBM Mainframe, MVS, VSAM Tools Used MS Project, Clarity, MS VISIO, SharePoint, HP Quality Center, MS PowerPoint Jan 08 Sep 10 [INDUSTRY: Utilities/Energy]

DTE Energy (Detroit, MI) Sr Business Analyst

Performed the role of a Sr Business Analyst and Business Process Analyst for the following projects: Project: Customer PrePay as part of under SmartHome under SmartCurrents program (DOE Smart Grid grant) Project: Dynamic Peak Pricing under SmartCurrents program (DOE Smart Grid grant) o o o o o Executed the project using AGILE methodology and iterative development Elicited requirements for the target processes of Customer Prepay and Dynamic Peak Pricing Verified scope with the stakeholders per the capacity in each of the releases Developed a Requirement Communication Plan to keep stakeholders (from disparate business areas) abreast of the progress Devised the requirement and analysis approach to determine/effect the following: Best-suited requirement elicitation techniques under the circumstances Prioritization of CTQ requirements Requirement Traceability Need for prototyping Conducted formal stakeholder assessment and analysis to streamline the requirement elicitation and verification process Requirement Elicitation leading to development of BRDs, FRDs, Business and System Use Cases and IDDs (Interface Definition Documents) Conducted QA Test Case and Test Result Walkthroughs in close conjunction with the project test lead(s) Issued Release Notes for the new features Developed SWI (Standard Work Instructions) for business user training & readiness

o o o o o

Project: Customer Service Online (CSO) - Customer-facing Enterprise Business Applications on the Web Portal o o o o Executed full-fledged Requirement Management cycle throughout the full life-cycle of the project Implemented and instituted new Requirement Change Management process to accommodate changes to the requirements at various stages of the project Reviewed QA Test Cases of the testing team to ensure requirement coverage UAT support to users in the following areas: Development of test sets and test conditions/scenarios Eliciting test data set up requirements from the users Coordinating the test data setup with the testers for the formal execution of UAT Actively participated in UAT test case results review by conducting pre-review of the results in light of the expected test results to satisfy the requirements

Technology Platform IBM WebSphere Application Server, J2EE, Webservices, .NET, ORACLE 11g (Release 1) Tools Used Rational Requisite Pro, HP Quality Center, MS VISIO, MS Project

Rohini Prinja, MBA

GMAC INSURANCE (St Louis, MO) Business Analyst Jul 06 Dec 07 [INDUSTRY: Insurance]

Performed gap-fit analysis prior to the migration of data from disparate legacy databases to RS6000 platform Elicited/discovered requirements for transformation of data pertaining to Personal Insurance, Commercial Insurance and Re-insurance lines of business Held in-person and on-the-phone interviews of stakeholders and SMEs to formulate the vision of the new data availability business rules Facilitated and moderated 3 JAD sessions to arrive at the final state of business requirements as well as the suitable solution alternatives Captured data transformation rules in Business Use Cases Documented/modified functional requirements reflecting the mode of access and use of migrated P&C and personal lines data in System Use Cases Maintained Requirement Traceability Matrix to map the high-level business needs and data transformation rules to the detailed business and functional requirements

Technology Platform IBM mainframe (MVS), RS6000 (AIX), Digital VAX, Sun, Windows, DB2 (UDB) 5.2, JDBC, ODBC, SQLJ-Static SQL

Tools Used Rational Requisite Pro (Requirement Repository, Discussions, Issues), Rational Software Architect (Requirement Traceability, Use Case Modeling, Business and System Use Cases) Nov 05 Jun 06 [INDUSTRY: Insurance]

GMAC INSURANCE (St Louis, MO) Business Process Analyst (Co-op)

Liaised with business process owners to verify the current state of the P&C Insurance underwriting processes. Captured process flows [MS VISIO] of the existing processes through elicitation o Serviced the Business Architecture Layer o Business Process Discovery and Documentation o Worked with stakeholders and business SMEs to determine Operational Definitions (semantic resolution) o Business Process Analysis for BPR (Business Process Re-engineering) Created a Business Rule Repository and specifically collated business rules pertaining to the underwriting processes Carried out work-study to identify the bottlenecks of process throughput in the documented processes Effected a 15% improvement in business processes through documentation for consistency of execution

Tools Used MS VISIO

Rohini Prinja, MBA

EDUCATION AND PROFESSIONAL DEVELOPMENT Education Master of Business Administration: Human Resource Management. Walsh College of Accountancy, Troy, MI. Bachelor of Business Administration: Accounting & Economics. Grand Valley State University, Allendale, MI.

Technical Currently working on earning PMP (Project Management Professional) certification

Functional / Compliance HealthCare: HIPAA Security Assessment and Ongoing Compliance P&C Insurance: Underwriting principles

Industry Initiatives Member: Project Management Institute (PMI) Member: PMI Great Lakes Chapter Member: International Institute of Business Analysis (IIBA)