Internal Vacancy List

LIST No: 15/13 Dated: 17/04/2013

Closing date is:

Wednesday 1st May 2013 12 noon

Internal vacancy list Questions & answers

Q. How do I view/access the weekly vacancy list? You can view on your local notice board/intranet or alternatively if you find it difficult to view/access you can register and receive our weekly vacancy list to your home email address please send your details including your name, pay number, grade and location to scotrail.jobenquiries@firstgroup.com Q. How do I apply for a Vacancy on the list?

To apply you are required to submit an internal vacancy application form. Q. Where can I find and internal vacancy application form?

These are available from your local administration office or via the Intranet. Q. Where do I send the application form?

Please submit your completed application form by 12 noon on the closing date to First ScotRail, Recruitment Assessors, 1st Floor, Atrium Court, 50 Waterloo Street, Glasgow G2 6HQ Or fax to internal. 04 54142 external. 0141 335 4142 Or email to scotrail.jobenquiries@firstgroup.com Q.What do I do if my application is going to be later than the closing date and time? If you are experiencing difficulty meeting the closing date or have been absent from work please advise us as soon as possible. Who do I contact? For Operations & Engineering Management and Supervisors, Control & Driver vacancies: Name Tel Email Sandra Cymber, Recruitment Assessor Manager 54181 sandra.cymber@firstgroup.com For Traincare, Travel Shop, Clerical, Ticket Examiners, On Train Hospitality Assistants, Sleeper Hosts: Name Tel Email Allison Cullen, Recruitment Assessor (Temp) 54409 allison.cullen@firstgroup.com For Conductor, Engineering (Inverness, Haymarket, Shields and Corkerhill) : Name Tel Email Sylvia Cranston, Recruitment Assessor 54395 sylvia.cranston@firstgroup.com For Station Grades including Gateline & SMT & CCTV: Name Tel Gayle Waldron, Recruitment Assessor 54721 Senior Resourcing Manager: Name Mary McColl Tel 54149 Email gayle.waldron@firstgroup.com Email mary.mccoll@firstgroup.com

If you require any further information on any aspect of a vacancy please do not hesitate to contact any of the Recruitment Assessor Team either by telephone/email or in person. Please note that these phone numbers and email addresses are for internal candidates only. Anyone who does not work for First ScotRail and is interested in our external vacancies should not be given these details and instead should be directed to our website: www.firstgroupcareers.com Contact details for the Central Recruitment Team, who deal with external candidates, are displayed on this website.

Internal vacancy list - Questions & answers

Q. Who is eligible to apply? First ScotRail welcome applications for internal vacancies from staff for vacancies which they consider themselves suitable. Applicants must have successfully completed their probationary period. In accordance with our promotional agreements, applicants from the promotional line of the advertised vacancy will have preference for those vacancies. Q. What do I do if I want to apply for more than one vacancy on the same list?

Should you wish to apply for more than one vacancy please complete separate application forms.

GENERAL INFORMATION:
Please provide as much information as possible of all relevant qualifications and experience, and try to answer all questions fully. Please ensure that you fill in the vacancy number and list number as printed on the advert i.e. vacancy 218 List 47/12. Payment for all posts advertised will be by 4 weekly credit transfer. First ScotRail is a non-discriminatory employer committed to the recruitment and promotion of all grades of staff on the basis of suitability and merit, without regard to race, colour, creed, sex or marital status. Full consideration will be given to the abilities of disabled persons. Staff making application for posts should be aware of the need to comply with the nonsmoking policy. Please note that assessment may be part of the recruitment process for advertised vacancies. Under the Equality Act 2010 attendance records will no longer be provided to the interviewing manager prior to the selection interview stage of the recruitment process. The interviewing manager will have the option to view the attendance record following a conditional offer of appointment being sent to the successful applicant. A conditional offer of appointment will be subject to satisfactory attendance records and/or medical screening results if applicable. The interviewing manager has the right to withdraw the conditional offer if attendance levels or medical results are unsatisfactory.

PLEASE NOTE THAT ACKNOWLEDGEMENT SLIPS, REGRETS AT APPLICATION STAGE AND INTERVIEW STAGE WILL BE SENT VIA EMAIL ADDRESS (IF PROVIDED).

MANAGEMENT AND SALARIED VACANCIES

No vacancies
9th April 2013

ENGINEERING VACANCIES
SEM.2 : COMPETENCE AND DEVELOPMENT ASSESSOR - INVERNESS VACANCY No. 138 THE ROLE: Responsible to the Competence and Development Manager for effective and efficient delivery of staff development and competence assessments, across the engineering function, using industry best practice. Development and maintenance of a library/suite of training course materials. Delivery of staff development and competence assessments in line with business/personal needs based plans. THE PERSON: A Highly motivated team player with the ability to motivate others to consistently deliver and exceed on set standards and business targets. Having a change mindset to adapt and create changes to constantly improve performance. KNOWLEDGE/SKILLS: Training delivery qualification (City & Guilds, MOI or equivalent). In possession of or working towards Competence Assessor and Competence Verifier Qualification. Time served Engineer. In-depth knowledge of Quality, Safety, Environmental and Vehicle Maintenance/Overhaul Instructions (ISO9001, OHSAS18001 and ISO14001). OTHER INFORMATION: Undertake assessments, with minimal disruption to production, which will necessitate shift working. Flexibility to undertake staff development/competence assessments at other engineering locations. Further information can be obtained from Fiona Campbell Competency & Development Manager, on extension number 0465057 or mobile number 07884117889. A Key Safety Post. Reference Salary Range: 26,805 - 67,910 per annum Note: Part of this salary is non-pensionable. Salary on appointment will be inclusive of 15% shift allowance.
Position No. 50023458

B1.2 VEHICLE PRESENTATION TEAM LEADER POST, BATHGATE VACANCY No. 139 THE ROLE: This post offers an exciting and fulfilling challenge. The post is to lead, direct, control, motivate and develop a team of staff who undertake cleaning activities, safely and in a costeffective manner. THE PERSON: A highly motivated and enthusiastic individual, with sound communication skills, who has a detailed eye focused on safety, quality, productivity and costs. KNOWLEDGE/SKILLS: Sound knowledge of vehicle presentation standards and COSHH is essential. OTHER INFORMATION: This post is constant nightshift and includes weekend working. For further information contact the TrainCare Shift Manager on extension 52579. Reference Salary: 26,414 per annum, Note: Part of this salary is non-pensionable. Salary on appointment will be inclusive of 25% shift allowance.
Position No. 50023027

MODERN APPRENTICESHIPS - ENGINEERING MAINTENANCE, HAYMARKET DEPOT VACANCY No. 140 THE ROLE: We are offering individuals the opportunity to gain excellent training, leading to the award of Modern Apprentice in Engineering Maintenance. The maintenance depots throughout Scotland are responsible for the maintenance, repair and overhaul of more than 600 vehicles. Vehicle types are varied and include the most modern types of Traction and Rolling stock within the UK. All vehicles are maintained to the highest quality and engineering standards resulting in a challenging working environment. THE PERSON: We are looking for enthusiastic and flexible individuals with a minimum of 4 Standard Grades at level 3 or equivalent in Maths, English, Physics and one other technical based subject. KNOWLEDGE/SKILLS: This is a 4 year apprenticeship with the 1st year spent in full time study at Falkirk College. The remaining 3 years will be spent training at our Depot in Edinburgh with further study on a day release basis. OTHER INFORMATION: Please note that engineering assessment and a practical test will be part of the recruitment process. Successful candidates will be asked to commence employment mid August 2013. These posts work a 35 hour week. For further information please contact Fiona Campbell Competence & Development Manager 07884 117889.
SAFETY CRITICAL POST Reference Salary: Year 1 - 13,630 per annum Year 2 - 14,910 per annum Year 3 - 16,188 per annum Year 4 - 17,466 per annum
Position No: New Post

MODERN APPRENTICESHIPS - ENGINEERING MAINTENANCE, INVERNESS VACANCY No. 141 THE ROLE: We are offering individuals the opportunity to gain excellent training, leading to the award of Modern Apprentice in Engineering Maintenance. The maintenance depots throughout Scotland are responsible for the maintenance, repair and overhaul of more than 600 vehicles. Vehicle types are varied and include the most modern types of Traction and Rolling stock within the UK. All vehicles are maintained to the highest quality and engineering standards resulting in a challenging working environment. THE PERSON: We are looking for enthusiastic and flexible individuals with a minimum of 4 Standard Grades at level 3 or equivalent in Maths, English, Physics and one other technical based subject. KNOWLEDGE/SKILLS: This is a 4 year apprenticeship with the 1st year spent in full time study at Inverness College. The remaining 3 years will be spent training at our Depot in Inverness with further study on a day release basis. OTHER INFORMATION: Please note that engineering assessment and a practical test will be part of the recruitment process. Successful candidates will be asked to commence employment mid August 2013. These posts work a 35 hour week. For further information please contact Fiona Campbell Competence & Development Manager 07884 117889.
SAFETY CRITICAL POSTS Reference Salary: Year 1 - 13,630 per annum Year 2 - 14,910 per annum Year 3 - 16,188 per annum Year 4 - 17,466 per annum
Position No: New Posts

MODERN APPRENTICESHIPS - ENGINEERING MAINTENANCE, SHIELDS DEPOT VACANCY No. 142 THE ROLE: We are offering individuals the opportunity to gain excellent training, leading to the award of Modern Apprentice in Engineering Maintenance. The maintenance depots throughout Scotland are responsible for the maintenance, repair and overhaul of more than 600 vehicles. Vehicle types are varied and include the most modern types of Traction and Rolling stock within the UK. All vehicles are maintained to the highest quality and engineering standards resulting in a challenging working environment. THE PERSON: We are looking for enthusiastic and flexible individuals with a minimum of 4 Standard Grades at level 3 or equivalent in Maths, English, Physics and one other technical based subject. KNOWLEDGE/SKILLS: This is a 4 year apprenticeship with the 1st year spent in full time study at Falkirk College. The remaining 3 years will be spent training at our Depot in Shields with further study on a day release basis. OTHER INFORMATION: Please note that engineering assessment and a practical test will be part of the recruitment process. Successful candidates will be asked to commence employment mid August 2013. These posts work a 35 hour week. For further information please contact Fiona Campbell Competence & Development Manager 07884 117889.
SAFETY CRITICAL POSTS Reference Salary: Year 1 - 13,630 per annum Year 2 - 14,910 per annum Year 3 - 16,188 per annum Year 4 - 17,466 per annum
Position No: New Posts

MODERN APPRENTICESHIPS - ENGINEERING MAINTENANCE, CORKERHILL VACANCY No. 143 THE ROLE: We are offering individuals the opportunity to gain excellent training, leading to the award of Modern Apprentice in Engineering Maintenance. The maintenance depots throughout Scotland are responsible for the maintenance, repair and overhaul of more than 600 vehicles. Vehicle types are varied and include the most modern types of Traction and Rolling stock within the UK. All vehicles are maintained to the highest quality and engineering standards resulting in a challenging working environment. THE PERSON: We are looking for enthusiastic and flexible individuals with a minimum of 4 Standard Grades at level 3 or equivalent in Maths, English, Physics and one other technical based subject. KNOWLEDGE/SKILLS: This is a 4 year apprenticeship with the 1st year spent in full time study at Falkirk College. The remaining 3 years will be spent training at our Depot in Corkerhill with further study on a day release basis. OTHER INFORMATION: Please note that engineering assessment and a practical test will be part of the recruitment process. Successful candidates will be asked to commence employment mid August 2013. These posts work a 35 hour week. For further information please contact Fiona Campbell Competence & Development Manager 07884 117889.
SAFETY CRITICAL POST Reference Salary: Year 1 - 13,630 per annum Year 2 - 14,910 per annum Year 3 - 16,188 per annum Year 4 - 17,466 per annum
Position No: New Post

OPERATIONS VACANCIES
CONDUCTOR(S), INVERNESS VACANCY No. 144 THE ROLE: Ensuring the safety of passengers boarding/alighting trains, door operation and brake testing. Commercial duties such as ticket issuing, information, public address, overcrowding etc. Providing assistance to customers who require such and dealing with emergency situations and delay contingency plans. THE PERSON: Customer orientated and safety conscious. Applicants must be able to work to set Rules and procedures and cope under pressure. KNOWLEDGE/SKILLS: Knowledge of on-train ticket issuing process, railway geography, local and national rail products etc desirable. OTHER INFORMATION: This post covers a 24-hour day and 7-day working (Sunday as overtime). 5% individual commission on ticket sales. Applicants for this post are reminded that Conductor Assessment is part of this recruitment process. Further information can be obtained from the Conductor Team Manager Inverness on extension 65052. Safety Critical Post Reference Salary: 27,271 per annum (on completion of training)
Position No: Various

TRAVEL SHOP GRADE 1, INTERNAL RELIEF AYR (TEMPORARY) VACANCY No. 145 THE ROLE: Travel shop duties including ticket issuing, enquiries, reservations, and all associated accountancy procedures. Ensure the travel shop displays current advertising and publicity materials. Preparation, issue and collection of portable ticket issuing machines and all associated accountancy. Customer support outwith the travel shop in the event of serious train disruption. Report on compliance requirements set by regulatory bodies. THE PERSON: A highly motivated and flexible individual with excellent communication skills. Customer friendly focused. An effective team player who can demonstrate individual initiative. Should be able to work under pressure whilst remaining calm. KNOWLEDGE / SKILLS: Training will be given, but the applicant should ideally be able to demonstrate knowledge of railway geography, ticketing, and regulatory requirements of a Travel Shop. OTHER INFORMATION: Various turns of duty. Further information can be obtained from The Station Team Manager, Ayr on extension number 58555 Reference Salary 23,600 per annum
Position No. 50010281

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OTHA GRADE 2: SERVICE CENTRE SUPERVISOR, INVERNESS (TEMPORARY) VACANCY No. 146 THE ROLE: Assist in the day to day operation of the Hospitality Team, supporting the Service Centre Manager to ensure consistent and safe standards over a 7 day week. Ensure control procedures and accurate records are maintained, using the appropriate computer or manual systems. Ensure that all specified trains are supplied with a Hospitality Service. Security of stock and cash in accordance with First ScotRail procedures. Cover any train that may require to be covered, as per the Operations Manager instructions. Ensure the food quality, presentation and service are provided to the standard as laid down by the EHO food hygiene regulations and ensure that all employees use safe methods of work. Clerical activities in respect of unit controls, records and wages using computer and paperwork systems in accordance with company policy and procedures. Promote good staff relations and minimise labour turnover. THE PERSON: Minimum of one year's experience as a Hospitality Assistant, or similar. Enthusiastic and customer orientated eager to assist and provide a quality journey for the customer. Ability to plan and react to events to ensure appropriate train services are allocated a catering service. KNOWLEDGE/SKILLS: A Customer Service SVQ would be advantageous. Knowledge of computer systems, Operations Manual and Company Rules and Procedures, basic food hygiene regulations, cash handling and the ability to communicate effectively with other staff and customers. OTHER INFORMATION: Standard working hours are 36 hours per week. The post will be responsible for the opening and closing of the depot on a roster basis 5 days over 7. Further information can be obtained from Chris Lawton, Catering Operations Manager, on telephone number 52064. Reference Salary: 19,655 per annum.
Position No: 50020751

STATION GRADE B, BALLOCH CENTRAL VACANCY No. 147 THE ROLE: Sale of tickets and other rail service products, providing customers with information and assistance. Maintenance / cleaning of station environments including platforms, waiting areas and toilets, ensuring that the station complies with the Service Quality Incentive Regime. THE PERSON: A highly motivated and flexible individual with excellent communication skills. Customer friendly focused. An effective team player who can demonstrate individual initiative. Should be able to work under pressure whilst remaining calm. KNOWLEDGE / SKILLS: A Customer Service SVQ would be advantageous. Training will be given but the applicant should ideally be able to demonstrate knowledge of booking office regulations and procedures and First ScotRail / cleaning standards. An understanding of COSHH and the safety and standards minor repairs procedure. OTHER INFORMATION: Assessment may be part of the selection process. Various turns of duty, including Sunday turns. Further information can be obtained from the Station Team Manager Dalmuir on 57623. Reference Salary: 22,730 per annum.
Position No: 50006274

11

STATION GRADE A, (SHIFT & INTERNAL RELIEF), PERTH VACANCY No. 148 THE ROLE: Provision of a high standard of customer service to the travelling customers. Train dispatch duties, ensuring that trains leave the station safely and punctually. Maintenance / cleaning of station environments including platforms, waiting areas and toilets. THE PERSON: A highly motivated and flexible individual with excellent communication skills. Customer friendly focused. An effective team player who can demonstrate individual initiative. Should be able to work under pressure whilst remaining calm. Must be punctual. KNOWLEDGE / SKILLS: A Customer Service SVQ would be advantageous. Good knowledge of railway geography. Applicant should be able to demonstrate previous experience in providing customer assistance and dealing with customer enquiries. Ability to work well within a team and be able to demonstrate individual initiative when required. Ideally be fully conversant with the rules and procedures applicable to train dispatch. OTHER INFORMATION: Assessment may form part of the recruitment process. Various turns of duty. Further information can be obtained from the Station Team Manager, Stirling on extension 57213. Safety Critical Post Reference Salary: 20,547 per annum Position No. 50011759

12

STATION GATELINE CUSTOMER SERVICE ASSISTANT (SHIFT & INTERNAL RELIEF), GLASGOW CENTRAL VACANCY No. 149 THE ROLE: To provide customer information and assistance including wheelchair assists. Issue tickets to customers in line with the excess fares procedures using the relevant ticket issuing equipment. Check tickets and supporting documents. At automatic gatelines ensure the safe operation of the gateline including the identification of safety hazards to the gateline operation and opening the gates when required. Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills. Operate the wide isle gate and ensure the numbers of gates set for passenger flows in each direction are appropriate. Assist with customer direction and queue management to ensure control of any build up of customers in the gateline vicinity. Carry out queue busting duties as required. Identify the development of queue lengths against pre set limits and determine when to open all gates to improve flow rates. Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment. THE PERSON: A highly motivated and flexible individual with excellent communication skills. Customer friendly focused. An effective team player who can demonstrate individual initiative. Should be able to work under pressure whilst remaining calm. KNOWLEDGE / SKILLS: A Customer Service SVQ would be advantageous Good knowledge of railway geography. Applicant should be able to demonstrate previous experience in providing customer assistance and dealing with customer enquiries. Ability to work well within a team and be able to demonstrate individual initiative when required. OTHER INFORMATION: Assessment may be part of the recruitment procedure. Roster covers a 6 day period (Monday-Saturday) with a rotating rest day. Sunday working involved. The Internal GPR and RDR posts will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year. Varying shift patterns earliest start 05:45 hrs and latest finish 01:15 hrs (approx). Further information can be obtained from Customer Service Supervisors, Glasgow Central on extension numbers 07799 718340 and 07713 321540.
Reference Salary: 17,173 per annum
Position No. 50023825

13

STATION GATELINE CUSTOMER SERVICE ASSISTANTS PART-TIME, MOTHERWELL VACANCY No. 150 THE ROLE: To provide customer information and assistance including wheelchair assists. Issue tickets to customers in line with the excess fares procedures using the relevant ticket issuing equipment. Check tickets and supporting documents. At automatic gatelines ensure the safe operation of the gateline including the identification of safety hazards to the gateline operation and opening the gates when required. Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills. Operate the wide isle gate and ensure the numbers of gates set for passenger flows in each direction are appropriate. Assist with customer direction and queue management to ensure control of any build up of customers in the gateline vicinity. Carry out queue busting duties as required. Identify the development of queue lengths against pre set limits and determine when to open all gates to improve flow rates. Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment. THE PERSON: A highly motivated and flexible individual with excellent communication skills. Customer friendly focused. An effective team player who can demonstrate individual initiative. Should be able to work under pressure whilst remaining calm. KNOWLEDGE / SKILLS: A Customer Service SVQ would be advantageous Good knowledge of railway geography. Applicant should be able to demonstrate previous experience in providing customer assistance and dealing with customer enquiries. Ability to work well within a team and be able to demonstrate individual initiative when required. OTHER INFORMATION: Assessment may be part of the recruitment procedure. This post works 23 hours per week, split shifts. Varying shifts (Monday Saturday). Further information can be obtained from Adrian Mullins, Station Team Manager, Motherwell on extension number 56435. Reference Salary: 17,173 per annum (Pro rata)
Position No. 50024114

VACANCIES FILLED

VACANCIES CANCELLED

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