While

we endeavour to be as flexible as possible, it is important that we adhere to certain rules to avoid disappointment and confusion for both parties, BSLcourses.co.uk and the applicants/students. Free Trial Courses One of the benefits of doing a Free Trial Course with us is there are absolutely no obligations to do anything, such as the mock-up tutorial, if the student do not wish to them it is, after all, free to use at the students own wishes! However, if a student is a genuine and potential student with BSLcourses.co.uk, we would understand that that student may want to try out the mock-up tutorial so that they know how our courses are run. Once a tutorial has been booked, we ask that students respect their tutorial booking and attend it, if they can after all, it is a real tutor waiting on the other side of Skype committing to complete the tutorial with the student. Please see how to Book a tutorial, http://support.bslcourses.co.uk/customer/portal/articles/506091-book-a-tutorial At the end of the Free Trial Course, the student receives valuable (free!) feedback and recommendations from their allocated tutor on what course they are ready to do, should they wish to do so with BSLcourses.co.uk. Please note, if a tutorial has been recorded, the clip will be available to the student for one month of which it will then be removed. Enjoy yourself! Enough said! However, it would be worth reading the Course Duration section of the Terms, below, to ensure smooth progression and completion of your course. Viewing Video Classes These are in your student account (after logging in) on the right-hand side in the Course overview table. Simply click the available video class to play it. These clips cannot be downloaded as they are copyright of Total Communication 4 U, BSLcourses.co.uks sister company. June 2013

Terms and Conditions

 Please ensure the Course Requirements (http://www.bslcourses.co.uk/Home/Requirements) are met to ensure video classes are accessed correctly e.g., it would not be possible to view the video classes with devices that do not/can not have the Flash software installed on to it (e.g., iPods, iPads, iPhones, etc). Refunds Payments made are non-refundable and non-transferrable between courses and workshops (coming soon). Refunds are only considered in exceptional circumstances where the person enrolling has contacted us within 14 days of making the enrolment occurring. Any refunds are made at our discretion and are subject to an administration fee of 25 per place enrolled. Signature assessments We no longer do assessments for Signatures Level 1 Award in BSL or Level 2 Certificate in BSL. iBSL e-assessments All iBSL e-assessments (www.ibsl.org.uk) for their nationally accredited and recognised qualifications (Level 1 Award in BSL Studies, Level 2 Certificate in BSL Studies, Level 3 Certificate in BSL Studies and Level 4 Certificate in BSL Studies) are completed at the end of the course between the student and their allocated tutor. Tutorials and Cancellations All tutorials are completed via Skype a Skype ID and a webcam are essential to have. All of our courses require students to complete their tutorials to receive more video classes in their student account and, where necessary, to prepare them for the e- assessments/NVQ evidence collection and gain qualification. Should a student fail to attend any tutorial, at the initial date and time selected by the student, and failure to inform the tutor 48 hours beforehand that they cannot attend, they will lose the tutorial altogether. June 2013

 Or, should the student decide the missing tutorial is required, they may face paying an administration fee for making such rearrangements (see Administration fees, below). Video classes, scheduled after tutorials, cannot be released in to the students course overview until the tutor has uploaded the tutorial clip in to the students course overview. It is the students responsibility to complete tutorials, just as it is in a normal classroom environment, for further progression on the course. Otherwise, it is the students agreement in writing (email) to their tutor that they do not wish to complete the missed tutorial whereby the next video classes will be released, despite this method being highly advised against and that, without the advise/feedback from our tutors/assessors and practice thereof, it would more likely hinder the students development toward qualification (where necessary). Booking Tutorials Please refer to the How-to support page for booking tutorials, http://support.bslcourses.co.uk/customer/portal/articles/506091-book-a-tutorial Tutorial Clips Once the course is complete, all tutorials clips uploaded in to the student account will be available to students to download on to their computer if they wish to. An email would be sent to the student that has the web link to download the clips (in zip file format). Three months after the course is complete, the tutorial clips are permanently removed from the student account. Student Account It is the students responsibility to maintain their details in their student account and keep them up to date. It is important to have a correct email address all throughout the duration of their course as this is required to communicate with their tutor/assessor. Intellectual Property Rights To protect our resources, BSLcourses.co.uk reserve the right to suspend/expel a students account and sue the student for any breach of BSLcourses.co.uks Intellectual Property (IP) Rights and other proprietary information in any country

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 where it believes that infringement or a breach of this agreement relating to its IP Rights and/or other proprietary information might be taking place. The student recognises that BSLcourses.co.uks business relies upon the protection of its IP Rights and that in the event or threatening breach of IP Rights, BSLcourses.co.uk shall be caused irreparable damage and therefore shall be entitled to injunctive or equitable relief in order to prevent a breach or threatened breach of BSLcourses.co.uks IP Rights. Should BSLcourses.co.uk suspect a student using video classes for any other reason than for their own educational purpose, BSLcourses.co.uk will remove their account and launch an investigation and track the location of usage of such video classes used for any other reason than for their own education purpose (e.g., teaching other students against BSLcourses.co.uks permission). White Label If you would like more information about this, please contact the Director, russ@bslcourses.co.uk. Please note, white label will not be available until around 2014. Should a centre wish to reserve their rights for when the white label is released, an upfront payment can be arranged. Course Duration Although we allow students the ability and flexibility to finish off their course(s), in as little as 8 weeks for some, we ask that students on the following courses to wholly finish that course NO MORE than the timeframes (in bold) as indicated: - Level 1 Award in BSL Studies / Level 1 BSL Training 60 weeks - Level 2 Certificate in BSL Studies / Level 2 BSL Training 60 weeks - Level 3 Certificate in BSL Studies / Level 3 BSL Training 60 weeks - Level 4 Certificate in BSL Studies / Level 3 BSL Training 60 weeks - Level 3 NVQ Certificate in BSL / Level 6 NVQ Certificate in BSL 104 weeks Any course duration lasting more than the above timeframe will result in the course being deactivated. Should the student wish to continue the course, after deactivation, they are obliged to pay for the full course fee again at the websites advertised price at the time of the course being deactivated. June 2013

 Course Structure

Each Week is a 7-day period, allowing access to video classes in the student account or during which a tutorial is to be arranged, until the next Week is triggered to start (please note that a Week is not a deadline but rather a goal for students to achieve). For example, most courses, in Week 1, will have the Introduction video and the first video class released in the student Account for the student to watch and practice with for 7 days until it is then time for them to arrange a webcam tutorial with their tutor sometime during Week 2 see image, above. Once the tutorial has been completed, the tutor will upload the recorded tutorial clip on to the student account in which it will trigger Week 3 to start as scheduled. This will continue in the same fashion until the end of the course. June 2013

 As Weeks are not deadlines, this means all the while the student does not book a tutorial during the tutorial week, that week will continue extending until the tutorial is eventually booked and completed. Please note: the start of a new week is still on the enrolment day therefore if the tutorial was completed after its initial 7-day period, the release of the following weeks video clips would still be on the following enrolment day. For example, if the enrolment day was 14th January, using the above calendar image, and Week 2s tutorial was completed on 29th January, 9 days in to Week 2, this means the video classes in Week 3 will be released on 4th February. To ensure smooth progression and consistent releases on new Weeks and their video classes, etc, it is recommended to complete the tutorial during its scheduled Week. It is the students responsibility to keep track of their development and be mindful of their Weeks ending and starting. A tutorial and multiple video classes are scheduled to happen EVERY week. The course structure is designed to allow students to get on with the course by squeezing the course contents over a time that is more than half of that of a classroom-based equivalent but also covering the same, if not more, course material. NVQ evidence collection Once a student collects the first evidence clip for their portfolio, the student automatically has 18 (eighteen) months to complete and submit their portfolio. This means after 18 months has passed from the date of their first evidence clip and that they have not yet submitted their portfolio, that first clip becomes invalid. This would require the student to collect a new evidence clip to replace the invalid clip and would incur an additional fee to cover for the assessors time for planning and feedback purposes of the new evidences to be collected (please see the Administration fees table). Please note: it is important to read and understand ALL of Signatures Qualification Specification for either NVQ courses for smooth progression of the course and development of the portfolio. Our assessors are experts of the NVQ framework and would guide the student through the whole process. Please refer to the Support section of your student account for information on how to upload a clip and, where necessary, information on reducing file sizes of such evidence clips. Certification / qualification Certificate - Signatures Level 1 Award in BSL and Level 2 Certificate in BSL June 2013

 We no longer provide courses for Signatures Level 1 Award in BSL or Level 2 Certificate in BSL. - iBSLs Level 1 Award in BSL Studies, Level 2 Certificate in BSL Studies, Level 3 Certificate in BSL Studies and Level 4 Certificate in BSL Studies As iBSL assessment work is portfolio-based (i.e., ALL e-assessment clips and the students and assessors signed paperwork), the portfolio is sent to iBSL for external marking and verification purposes. Please allow 28 days before receiving the qualifications Certificate. - Signatures Level 3 NVQ Certificate in BSL and Level 6 NVQ Certificate in BSL As Signatures NVQ assessment work is portfolio-based (i.e., ALL evidence clips, the students, Internal Verifiers and assessors signed paperwork and all feedback forms), the portfolio is held at BSLcourses.co.uk for Signatures External Verifier to approve. Please allow a minimum of 12 weeks for this process (or up to 24 weeks in very rare circumstances) before receiving the qualifications Certificate. - BSLcourses.co.uks Level 1 BSL Training, Level 2 BSL Training, Level 3 BSL Training and Level 6 BSL Training courses Upon completing any of these BSL Training courses, please allow around 28 days before receiving the Certificate of Completion. Course Information BSLcourses.co.uk will endeavour to keep all course information correct and up-to- date. However, we reserve the right to alter course details, including tutor and assessor details and allocation, or course material, at any time should any unforeseen circumstances occur. Any changes would be notified by email. Student Details BSLcourses.co.uk will keep any student details on a database held only by us for the purposes of administration, market research and mailing, by post or email, of our own publicity from time to time. Please see our Data Protection policy for more details. Webcam Tutorial and iBSLs e-assessments requirements June 2013

 Please refer to the Online Course Requirements for further information and to ensure smooth progression of the course and doing tutorials and e-assessments. To maximise the quality (speed) of tutorials, and e-assessments, all students are asked to do the following, wherever possible: - turn off all other electrical equipment that share the broadband connection at the same time as the tutorial/e-assessment, especially phone devices, printers, laptops, etc, that use the wireless option this will reduce the speed of the broadband and effect the quality of the webcam session; - ensure that NO-ONE else is using the broadband at the same time as the tutorial/e-assessment this will reduce the speed of the broadband and effect the quality of the webcam session; have the latest version of Skype; check www.mybroadbandspeed.co.uk to ensure your broadband speeds are a minimum of 2000Kbps (or 2Mbps) download and 500kbps (or 0.5Mbps) upload. Anything below these figures will highly likely cause a disrupted, poor-quality tutorial/e-assessment session in which rearrangement of the tutorial/e-assessment and an administration fee may be required; be in a room that has plenty of light and not to sit in a location where a light source (a window or lamp/ceiling light, etc) is behind you this would cause the face and arm movements to be very dark and difficult for the tutor/assessor to see/understand. The best locations for the light are either above and in front of you or to one side and in front of you.

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Administration fees for missed tutorials/e-assessment planning sessions (including VAT) Administration fees take in to account the tutors/assessors time for the session and the uploading time of the recorded clip of the session on to the students account. Level 1 Award in BSL, Normal Pace 19.20 Level 1 Award in BSL, Fast Track 24.00 Level 2 Certificate in BSL, Normal Pace 24.00 Level 2 Certificate in BSL, Fast Track 30.00 Level 3 BSL Training, Normal Pace 30.00 Level 3 BSL Training, Fast Track 36.00 June 2013

 Level 6 BSL Training, Normal Pace 36.00 Level 6 BSL Training, Fast Track 43.20 Level 3 NVQ Certificate in BSL 54.00 Level 6 NVQ Certificate in BSL 60.00 Non-payments when paying in instalments Should a student be unable to pay a BACS instalment by the date set out in the invoice, the students course (including unreleased video classes, tutorials and, where applicable, assessments) will automatically be put on hold until the time their payment is cleared as one would find on a pay-as-you-go scheme. The same would apply to any PayPal instalments having not been received at a scheduled monthly date from enrolment; the course would be put on hold until the payment is cleared. Employer Payments If your course was paid for by your employer then, as a business and training provider, it is our duty to inform them of your progress as and when necessary. It would then be at your employers discretion what to do with that feedback. Please see, Course Duration, above, for smooth progression and completion of your course. Level 3, 4 and 6 Students - Level 3 BSL Training - Level 3 Certificate in BSL Studies - Level 3 NVQ Certificate in BSL - Level 4 Certificate in BSL Studies - Level 6 BSL Training - Level 6 NVQ Certificate in BSL. Any students on the above courses are required to meet the deaf community on a regular basis. This is as a part of the development of their BSL skills and knowledge.

June 2013