Customer Service Resume Sample

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ROGER STONE 187 Main Street, Blackwell, Oklahoma 74631 abcdef@anymail.com, (325) 444-7272 OBJECTIVE Obtaining a challenging position in customer service where extensive knowledge in customer service will be tested. SKILLS A customer service professional having 10 years of experience in call center sales operations.

Having 10 years of experience in providing customer support in a challenging call center environment for various types of industries. Untiring dedication to the customer service job roles which helped in building productive relationships, resolving any complex sales and production issues and finally winning customer loyalty. Superior partnership building skills helping employers in sales efforts. Attentive listener with required creativity to solve problems. Effective diplomacy skills.

PROFESSIONAL EXPERIENCE Corix Utilities Oklahama City, Oklahoma (2010- Present) Customer Service Team Lead Handle complaints, billing questions, customer enquiries and payment/service requests. Help pacify the angry callers, rebuild their trust factor, look for resources to resolve the problem and advice best options. Interact with internal partners, , new businesses, consumer affairs divisions and operations. Achievements

Managed to provide high volume work outputs in a deadline-driven environment. Resolved more than 500 enquiries any week and met all the criterions in the field of work i.e. speed, volume and accuracy. Performed the role of mentor/trainer for the new representatives and helped them get over challenging calls. Helped the company gain highest customer service ratings in all the departments such as listening skills, politeness, problem resolution and communication skills. Earned applauses for enthusiasm, tenacity, initiative, persuasiveness and focus on customers. Partook in voluntary customer service training to acquire new skills.

CP Masters Inc - Guthrie, Oklahoma (2007-2010)

Customer Service Representative Investigated into and resolved all the customer enquiries within quick time. Processed all email enquiries and took necessary actions in regards to name, address changes, letter requests, etc. Resolved the customer problems escalated from the store level. Achievements

Was a consistent performer and earned 95 points out of 100 in the scorecard system. Assimilated the lessons from the training and then helped coach new customer representatives. Earned appreciation for strong relationship capacity with major clients.

State Farm Oklahoma City, Oklahoma (2003-2007) Customer Service Agent Handled all the incoming calls of the policy holders, responded to their enquiries, resolved problems and corrected any policy errors. Provided quotes and oversaw online policy changes for home and auto liability. Proficient in used consultative selling techniques to help telesales personnel. Achievements

Recognized as #1 sales representative out of a team of 26 in the fall of 2005. Developed a training program which minimized the training time from seven weeks to five weeks. Improved the sales figures with sales tracking and lead generation techniques.

EDUCATION Customer Service Training (2001) from Oklahoma State University.

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