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Technical support
For technical assistance, visit: http://www.symantec.com/enterprise/support/assistance_care.jsp. Select phone or email support. Use the Knowledge Base search feature to access resources such as TechNotes, product alerts, software downloads, hardware compatibility lists, and our customer email notification service.
Getting Started
About Veritas Cluster Server for NetApp SnapMirror Symantec licensing portal Installation requirements Whats new in this version Getting help Documentation Late-breaking news
6 Veritas Cluster Server for NetApp SnapMirror About Veritas Cluster Server for NetApp SnapMirror
Planning tools
Veritas Cluster Server for NetApp SnapMirror offers the following tools:
Cluster Simulator
Cluster Simulator allows cluster administrators to simulate and test application failover scenarios without affecting production environments.
License Management: Register and manage product and maintenance licenses. Version Upgrades: Register your upgrade notification and receive new version keys. Voucher Center: Redeem vouchers created by Symantec business partners. A voucher typically entitles a customer to a specific Symantec software product. FileConnect: Download enterprise products as soon as they are available and request physical media shipments for version upgrades. Enterprise Flex: Deploy licenses on demand across a variety of Symantec products. LKWeb (for use by Symantec business partners): Create and register licenses prior to resale of Symantec products.
For additional help with Symantec product licenses, email questions to: license@symantec.com.
Installation requirements
The product installer enables you to install the software for Veritas Cluster Server for NetApp SnapMirror. You may select the desired applicable options during the installation. If you wish to assess products and options for which you have not purchased a license, an evaluation license key is embedded in the product. To use this key click Next at the license key entry screen of the product installer. This license key is valid for a limited evaluation period only.
Installation options
During the product installation you choose from the following installation options:
Complete/Custom installs the server components and allows you to customize the installation by choosing to install the client components, documentation, and other product options Administrative Console installs only the VCS Cluster Manager (Java console).
Installation methods
You can choose either method to install the product using either the wizard-driven product installer or silently from the command line. The product installer allows you to install to multiple systems simultaneously. A command line installation is limited to one local or remote system at a time.
Getting help
If an issue arises while you are using VCS for NetApp, use the following information to pinpoint the problem and, if necessary, report it to Symantec. For technical assistance, visit the Symantec Support site and select phone or email support. See http://entsupport.symantec.com/ This site also provides access to resources such as TechNotes, product alerts, software downloads, hardware compatibility lists, and the Symantec customer email notification service. Use the Knowledge Base Search feature to access additional product information, including current and past releases of product documentation.
Documentation
All product documentation is available in Adobe Portable Document Format (PDF). You can view and print the PDF documents with Adobe Acrobat Reader. For more information on the latest version of Acrobat Reader, or for help with the Acrobat Reader installation, visit the Adobe web site. See http://www.adobe.com. The Release Notes file is located on the Veritas product disc. Symantec recommends that you copy the release notes from the disc to the directory %Program Files%\Veritas\Docs\ENU so they are available on your system for reference. Updated Release Notes can be found at: http://entsupport.symantec.com/docs/285845
installed with the product and available from the Start menu. the software discs in the \Docs directory and, in some cases, at the root of the disc directory structure. To view a document, explore the software disc and double-click the file name the Symantec Support web site at: http://entsupport.symantec.com.
Documentation set
Table 1-1 lists the product documentation available with Veritas Cluster Server for NetApp SnapMirror. Table 1-1 Title
Veritas Cluster Server for NetApp SnapMirror Veritas Cluster Server for NetApp SnapMirror Getting Started Guide Veritas Cluster Server for NetApp SnapMirror Release Update 1 Release Notes Veritas Cluster Server Implementation Guide for Microsoft Exchange with NetApp SnapMirror Veritas Cluster Server Implementation Guide for Microsoft Exchange Server 2007 with NetApp SnapMirror Veritas Cluster Server Implementation Guide for Microsoft SQL with NetApp SnapMirror Veritas Cluster Server Implementation Guide for Oracle with NetApp SnapMirror VCS_GettingStarted.pdf
VCS_ReleaseNotes.pdf
VCS_NetApp-Exch.pdf
VCS_NetApp-Exch2007.pdf
VCS_NetApp-SQL.pdf
VCS_NetApp-Oracle.pdf
Veritas Cluster Server Veritas Cluster Server Administrators Guide Veritas Cluster Server Agent Developers Guide Veritas Cluster Server Bundled Agents Reference Guide VCS_Admin.pdf VCS_AgentDev.pdf VCS_BundledAgents.pdf
SPAS_QuickStart.pdf Veritas Storage Foundation and High Availability Solutions 5.0 Quick Start Guide for Symantec Product Authentication Service Symantec Product Authentication Service 4.3 Administrators Guide SPAS_AT_Admin.pdf
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Late-breaking news
For the latest information on updates, patches, and software issues regarding this release, see the following Symantec Technical Support TechNote: http://entsupport.symantec.com/docs/285845 Before installing or upgrading SFW or SFW HA, review the current compatibility lists to confirm the compatibility of your hardware and software. http://entsupport.symantec.com/