SAP CRM Functional Training Course Content CRM Base Customizing Overview of SAP CRM SAP CRM Architecture

Introduction to WEB Client UI 7.0 Master Data X Business Partner (BP Roles, BP Relationships, BP Number Ranges and Field Groupings, Templates) X Product Master (Creation of Hierarchies, categories, set types and attributes, number ranges) X Organizational Management (Fundamentals of Org.Management, How to create Org units and Org data determination) SAP CRM transactions Customizing SAP CRM Transactions Basic Functions in Transactions a. Partner Processing b. Text Determination c. Status management d. Date Management e. Incompleteness Item Category Determination Overview of Activity Management Customizing Activity Management SAP CRM Copy controls Pricing Overview CRM Billing Actions in SAP CRM SAP CRM Web client UI overview Business Role& Navigation Bar Customizing PFCG authorization Concept UI Configuration Transaction Launcher customizing Marketing SAP CRM Marketing Overview Marketing Plan and Plan elements Marketing attributes Data sources Profile set and profile Target groups (Using graphical modeler) Segmentation Campaign Management External list management

Personalized Mails Cross-selling/up selling/down selling Surveys Lead Management Lead questionnaire and Lead qualification Sales Sales Overview Sales cycle and opportunity Assessment Opportunity management Copy controls Sales agreements and sales contracts Quotation and order Management Pricing Territory Management Rebate agreements Service CRM service Overview Installed Base management Service agreements and service contracts Service orders and service confirmations Resource planning Service billing Complaints and returns In-house repairs Warranty claims Service request processing Case Management CRM Middleware Generarion Define industry sector Generation of industry-specific objetcs Connectivity Define logical system(both ECC&CRM) Define RFC connection (Both ECC & CRM) Connect System from both CRM &ECC Maintain table entries Register Queues Start queue demon Replication of Download of Customizing objects Download of Business objects (Mapping of BP, Products and Org management) Download of Condition objects(Pricing conditions) Customer Interaction Center (CIC)

Overview of interaction center Account identification profile Business transaction profile Interaction record Knowledge search Agent inbox Rule modeler ERMS Multilevel Categorization IC Manager role Broadcast messages

Contact Information eCare Technologies, No 24, 1st Floor, 2nd Main, OPP SGR Dental College, Marthahalli , Bangalore , Marathahalli Call : 9845642721 , 9845642721 Website: www.ecaretechnologies.info Training Schedule

Course Fees & Discounts Course Fee:[?]This is Regular course Rs.20000.00 Fees without any discounts. Final Amount: [?]This is Final Course fee after deducting the Rs.15000.00 discount amount of Rs.5000.00 from Actual Course Fee of Rs.20000.00
Provider Discount:[?]It's discount amount offered by Trainer ProviderRs.5000.00 (eCare Technologies). Booking Amount:[?]This is Booking Fee to confirm your training seat in this course. You need to pay the balance of Rs.14000 i.e Final Amount - Booking Rs.1000.00 Amount. You will also get additional discount from Yet5.com if you book the course through us.