Checklist For SAP Application Maintenance Estimation

ACCELERATOR - SAP APPLICATION MAINTENANCE
This is an accelerator for capturing & analysing pertinent information for estimating.
BASIS_ABAP_SECURITY_GENERAL
BASIS / WEB AS SAP SECURITY ABAP GENERAL

Please fill in with available informa
Description/ Total/ Remark O/S DB SAP IS? SAP NetWeaver Web AS GUI SAP PI/XI
Versions
Patch / Support Pack

level
Date when last patch

applied
Version Upgrades, if
any in last 12 months
Database Growth
(GB/Month)
Middleware
Interfaces 0
Synchronous
Asynchronous
Incoming
Outgoing
Batch Jobs (SM37)

Functional
Technical ( Archiving,
Housekeeping,
Standard SAP)
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WorkProcesses
(SM51)
Dialog
Background
Enqueue
Update
Users
Total SAP users
Dialog
System
RFC
Power Users
Roles
Single
Composite
Bespoke
Programs/Objects
ABAP Reports
Incident Management
System
Total Incidents in last

3-6 months

Severity 1 Incidents in
last 3-6 months
Severity 2 Incidents in
last 3-6 months
Workload
Assessment BASIS SAP Security ABAP
hrs/ week spent upon

user requests i.e.
password changes,
setting up new users,
access & authorisation
changes ..
hrs/ week spent in
advising business
users on functionality
within SAP
hrs/week in hand-
holding business users
i.e. talking / taking
them throuigh screens
as and when they get
stuck
hrs/ week spent upon

Service Requests i.e.
Fixes, Minor CRs,
Application of SAP
Notes
hrs/ week on
Monitoring Application

hrs/week on Manual
Activity like manual
batch runs, mop-ups,
file uploads
hrs/week on Major CRs

hrs/ week on
Maintaining Bespoke
Programs
No. of CRs per month

calling for Impact
Assessment /
deployment
Role Changes since

Go-Live
New Roles since Go-

Live
Environments (i.e.
PRD, QAS, FOF,
DEV ??)
Transport Tool
( Name? if not SAP)
No. of
Transports/Month
SUPPORT HOURS

MAINTENANCE
RELEASES
PLANNED

ase fill in with available information
SAP ERP SAP BW/BI SAP CRM SAP SRM EP










SAP ERP_SD_ MM_ FI_ CO_HR_PS_P_
SAP R/3 / SAP ERP / SAP ECC 6.0
Modules FI CO SD MM HR
Age of Module
Sub-Modules AC, AR, AP, GL, BL, AA, CO, CO-PA Sales, Billing Payroll,
Components
No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics

Chart of Accounts Customers- Materials - Employees-
Sales Organization
Distribution Channels-
Sales Orders
Billing Documents
Bespoke Programs
Interfaces to 3rd party

Integration to other SAP Modules /

Applications
Workload Assessment
hrs/ week spent in advising business
users on functionality within SAP
hrs/week in hand-holding business users

i.e. talking / taking them throuigh screens
as and when they get stuck
hrs/ week spent upon Service Requests

i.e. Fixes, Minor CRs, Application of SAP
Notes
hrs/ week on Monitoring Application
hrs/week on Manual Activity like manual

batch runs, mop-ups, file uploads
hrs/ week on Maintaining Bespoke

Programs
Incident Management
Severity 1 Incidents in last 3-6 months
Major CRs (> 5 Man-Days) in last 6 months

PS PM PM
Projects- Plants-
Networks- Order Types-
Milestones- Notification Types

WBS Elements Material Types-
Floc Categories
Flocs


SAP CRM
SAP CRM DUE DILIGENCE
SALES SERVICE MARKETING E-Commerce Interaction Center

Modules/Functionality
Age of Module
Sales Planning & Forecasting,

Sales Performance
Management, Territory
Management, Accounts &
Contacts, Opportunity
Management, Quotation &
Order Management , Pricing &
Contracts Incentive &
Commission Management,
Sub-Modules Time & Travel
USE OF IPC - YES / NO
Components

SAP CRM
Bespoke Programs

Applications
Workload Assessment


Notes


Programs
Incident Management

SAP CRM

SAP CRM
Business
Communication Channel
Management Management Mobile Applications

SAP CRM

SAP CRM

SAP CRM

SAP CRM

SAP CRM

SAP SRM
SAP SRM DUE DILIGENCE

Collaborative
Purchasing Governance Sourcing Contract Management Procurement
Age of Module
Global Spend Analysis, Legal Contract Repository,

Category Management , Contract Authoring , Contract
Compliance Management Central Sourcing Hub, Negotiation , Contract
RFx / Auctioning, Bid Execution , Contract
Sub-Modules Evaluation & Awarding Monitoring
Components
Bespoke Programs

Applications

SAP SRM
Workload Assessment


Notes


Programs
Incident Management

SAP SRM
Supplier Supply Base

Collaboration Management
Supplier Identification &

Onboarding, Supplier
Development &
Performance
Management, Supplier
Portfolio Management

SAP SRM

SAP SRM

SAP SRM

SAP SCM
SAP SCM
Age of Module
Sub-Modules
Components

SAP SCM
Bespoke Programs

Applications
Workload Assessment


Notes


Programs
Incident Management

SAP SCM

SAP SCM

SAP SCM

SAP SCM

SAP SCM

SAP SCM

SAP SCM

SAPBI
SAP BW / BI
Age of Module
Sub-Modules
Components
Bespoke Programs

Applications

SAPBI
Workload Assessment


Notes


Programs
Incident Management

SAPBI

SAPBI

SAPBI

SAPBI

Checklist For SAP Application Maintenance Estimation

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ACCELERATOR - SAP APPLICATION MAINTENANCE

BASIS / WEB AS SAP SECURITY ABAP GENERAL

Patch / Support Pack

Date when last patch

Batch Jobs (SM37)

© Steria Limited / 04/25/2009 Page 2 of 50 / Version 1.0

Total Incidents in last

© Steria Limited / 04/25/2009 Page 3 of 50 / Version 1.0

hrs/ week spent upon

hrs/ week spent upon

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hrs/week on Major CRs

No. of CRs per month

Role Changes since

New Roles since Go-

© Steria Limited / 04/25/2009 Page 5 of 50 / Version 1.0

© Steria Limited / 04/25/2009 Page 6 of 50 / Version 1.0

ase fill in with available information

SAP ERP SAP BW/BI SAP CRM SAP SRM EP

© Steria Limited / 04/25/2009 Page 7 of 50 / Version 1.0

© Steria Limited / 04/25/2009 Page 8 of 50 / Version 1.0

© Steria Limited / 04/25/2009 Page 9 of 50 / Version 1.0

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SAP R/3 / SAP ERP / SAP ECC 6.0

No. of Users / Module / Sub-Module

Master Data Volumes/ Statistics

Interfaces to 3rd party

© Steria Limited / 04/25/2009 Page 17 of 50 / Version 1.0

Integration to other SAP Modules /

hrs/week in hand-holding business users

hrs/ week spent upon Service Requests

hrs/ week on Monitoring Application

hrs/week on Manual Activity like manual

hrs/week on Major CRs

hrs/ week on Maintaining Bespoke

Severity 2 Incidents in last 3-6 months

Major CRs (> 5 Man-Days) in last 6 months

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Milestones- Notification Types

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SAP CRM DUE DILIGENCE

SALES SERVICE MARKETING E-Commerce Interaction Center

Sales Planning & Forecasting,

USE OF IPC - YES / NO

No. of Users / Module / Sub-Module

Master Data Volumes/ Statistics

© Steria Limited / 04/25/2009 Page 21 of 50 / Version 1.0

Interfaces to 3rd party

Integration to other SAP Modules /

hrs/week in hand-holding business users

hrs/ week spent upon Service Requests

hrs/ week on Monitoring Application

hrs/week on Manual Activity like manual

hrs/week on Major CRs

hrs/ week on Maintaining Bespoke

Severity 2 Incidents in last 3-6 months