Quick Start Guide

Xten Networks Inc.

Suite 188 – 4664 Lougheed Highway
Burnaby, BC Canada V5C5T5
PH. 1.604.878.0440
sales@xten.com www.xten.com
Copyright 2003 Xten Networks Inc.
1 BEFORE YOU INSTALL

Some User account information is required from your SIP Proxy administrator before
you install X-Lite/X-PRO and run the software for the first time.

Phone number or SIP account number, is required to make and receive calls.
If you do not already have a SIP account, follow the link below to obtain an account
from one of Xten Networks’ providers:

http://www.xten.com/index.php?menu=ippstn

After you have signed up for an account, you will receive a Username or SIP Number
and a Password.

2 INSTALLING X-Lite/X-PRO

This section outlines how to install, and how to uninstall X-Lite/X-PRO.

2.1 Installing X-Lite/X-PRO

1. Make sure to exit any software applications that use sound, such as CD and
media players.
2. Run the X-Lite/X-PRO setup program. (Available for free download from
http://www.xten.com – follow the Product links to X-Lite or X-PRO)
3. Follow the instructions for each step, progressing through the InstallShield
Wizard until the installation is complete. At the InstallShield Wizard Complete
step, click Finish.
4. X-Lite displays a Checkbox “Would you like to run X-lite now?” It is
recommended you click Yes, in order immediately configure X-Lite/X-PRO.

Important: To make and receive calls, you must enter a name and phone number
and password. This information registers you with a SIP Proxy Server, please note
the Login Status line on the X-Lite display.

2.2 Vital Information

• User Name (Account Name): your SIP User Name, e.g. 73222 is the user
name of the SIP URL 73222@fwd.pulver.com
• Password: the password of your SIP account
• SIP Proxy Server: to process SIP calls, you must have the address of the
SIP Proxy Server
• SIP Proxy Server Port: the default SIP port is 5060

If you are behind a Firewall you will also need:

• SIP Out Bound Proxy: to process SIP calls from behind a firewall, you must
have the address of the provider’s NAT Firewall SIP Proxy Server
• Outbound Proxy Port: the default SIP port is 5060, but this port will be
defined by the provider
• NAT Firewall IP: public IP address of your local NAT Firewall/router/or
Connection Sharing machine
3 CONFIGURING THE SIP PROXY

To configure your default SIP Proxy, click F8, or from the Main Menu, select System
Settings -> SIP Proxy -> [Default]. The following shows a display of the SIP
Proxy configuration panel from the X-Lite/X-PRO menu system.

Fill in the fields for the SIP Proxy configuration as follows:

Enabled: choose “Yes”

Display Name: the name you wish to have displayed when you place a call (your
caller ID name) - spaces allowed, but no special characters
User Name: your SIP account name
Authorization User: automatically filled from User Name (can leave blank)
Password: your SIP account password
Domain/ Realm: field for proxy domain - use full name
SIP Proxy: Proxy address as IP or URL with proxy port number.
Out Bound Proxy: Proxy address as IP or URL with proxy port number.
Send Internal IP: needed when calling to another client with an “internal” IP -
leave as “Default” to allow X-Lite/X-PRO decided when this is appropriate
Register: registers your client with the SIP Proxy so that you can receive incoming
calls - can be left as “Default”
Voice Mail Server: SIP URL for voice mail server (optional)
Forward SIP URL: SIP URL used to forward calls to (optional)
Use Voicemail: choices are Forward to Voicemail or Forward to URL (optional)
SIP Proxy Menu: (X-PRO only - optional) Dropdown menu to select Settings

Multiple SIP Proxies can be configured in this way to allow you to use one of several
service providers for making or receiving calls.
4 CONFIGURING YOUR NETWORK SETTINGS

To configure your network settings, select System Settings -> Network from the
main menu. The configuration panel for your Network Settings will look as follows:

Auto Detect IP: select “Yes” to allow X-Lite/X-PRO to auto-discover your IP

address
Listen on IP: insert your IP address if you chose “No” to Auto Detect IP
Use X-NAT to Choose SIP/RTP Ports: choose “Default” to allow the application
to automatically select these ports – needed when more than one user are behind
the same firewall
Listen SIP Port: port for X-Lite/X-Pro control protocol communications – best to
leave as default of 5060
Listen RTP Port: beginning UDP port for audio transport protocol for SIP
communications – best to leave as default of 8000
NAT Firewall IP: public IP address of local NAT firewall. (e.g. IP address of your
router, or the IP address of your computer if you do not use a router. NOT an
internal address such as 192.168.xxx.xxx).
Out Bound SIP Proxy: Proxy address of your enterprise network SIP proxy with
proxy port number - this Out Bound Proxy is used for all of the SIP registrations in
this application, overriding any other specified Out Bound Proxies
Primary STUN Server: server used to discover the type of firewall the user is
behind – X-Tunnels servers include STUN functionality

Note: Some auto-discover settings may not always properly detect network settings,
hence it is recommended that you manually configure these settings before
troubleshooting any X-Lite/X-PRO problems.

Important! If you are behind a NAT firewall, make sure that ports 5060, 8000 to
8020 are open for TCP and UDP. In addition, verify that the SIP proxy server being
used supports NAT Firewall SIP messages.

Also, if you experience one-way audio or no audio upon connection it is likely the
UDP ports are not open in your firewall.
5 INTERPRETING THE USER INTERFACE

X-Lite and X-PRO provide a handy dial pad to quickly dial alpha-numeric numbers
for calls. Most calls will involve numbers and can be dialed directly from the dialpad
or by entering the numbers from your keyboard. As the first few digits of the
number are typed, when the faded number appears, press the TAB key and X-
Lite/X-Pro auto-completes the faded numbers.

Help, Minimize, Close

Call Status
Displays the current call status

Call Data
Dialed number, Call Timer
SIP Caller ID

Do Not Disturb [DND] CODEC Selection Control

Auto-Answer [AA] Black type is active.
Auto Conference [AC]
Lines 1 – 6
Hang Up [Red Phone] nd
Click to Select Line, 2 Click to
place on hold.

Microphone Fader Control Dial [Green Phone]

Click on Microphone Icon to
enable/disable LEDs. Click Speaker Fader Control
again to enable Silence
Threshold Control.
MUTE, Call Transfer,
Conference

Typically, for services such as Free World Dial you would just dial the User Name
number on the Dialpad. For example, to contact the FWD answering machine at
700001 Type in the Dialpad: 700001
6 USING THE SOFTPHONE

6.1 Making a Call

With X-Lite/X-PRO you can make calls by dialing on the dial pad or by using the
computer keyboard. At the DialPad, enter a phone number by clicking on the dial
pad number buttons or by typing directly on your PC Keyboard. Click the Call
button, or press Enter to initiate the call.

6.2 Answering a Call

You need to have X-Lite/X-PRO running to answer an incoming call. When your
computer receives a call, you will hear a ring sound. Simultaneously, the one of the
Line buttons will began flashing and the Caller ID will display the identification of the
calling party. To pick-up (answer) the call, simply press the “green phone” button
(also known as the Dial button) and you will be connected to the calling party.

6.3 Placing a Call on Hold

While you’re on a call in progress, you can place a call on hold simply by selecting
another Line button. The active call is automatically placed on hold and the Line
button flashes to indicate the call is on hold. To resume the call, just re-select the
Line button where the active call is located. Alternatively, you may place a call on
hold by clicking its Line button and resume the call by selecting the same Line
button again.

6.4 Ending a Call

As with traditional phones, a call is brought to a close when either you or the person
you are talking to actively ends the call. To end calls simply click the Hang-up
button, the “red phone”, at the bottom of the Dial Pad.

6.5 Transfer a Call

If you are on and active call, that call may be transferred to another SIP phone. To
initiate the transfer simply click the Transfer Button on the Dial Pad and then dial
the number you wish to transfer to, then, click the Transfer Button again and the
call is sent to the number dialed.
7 Login Messages and Problems
Observing Login messages in the Call Status can often provide clues to needed to
troubleshoot the connection problem you are experiencing. The following table
outlines the various login messages, their explanation, and possible solutions to the
problem.
Login message Explanation
Logging in… Xten SIP UA is attempting to
register with SIP Proxy Server(s)
"Logged in - Enter Phone Xten SIP UA has successfully
Number" registered with ALL configured
SIP servers
"Login timed out! Contact One or more SIP registrations
Network Admin." failed See User Manual
"Enter Phone Number" Xten SIP UA has successfully
registered with ALL configured
SIP servers
"Call failed: 480 Temporarily Dialed SIP number is not on-line
unavailable" at this time
"Trying" SIP Call being established by SIP
(long period) message protocol
"Connected" Called party has answered and is
ready to converse.
Solution
Wait to verify success. If
multiple servers all are in the
process
Xten SIP UA is ready
If only one registrar, verify
settings and network screen.
Then verify proper connection
thru firewall ports to internet.
Uncheck autodiscovery in
network settings.
If test calls fails, exit Xten SIP UA
and restart to verify proper login
status
Try a test call to a known
working number to verify
operability
Manually configure network
setting dialog screen; autodetect
has failed to detect proper
settings
Talk to party