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Executive summary
IBM provides information technology solutions, consulting and services for the air travel industry, including more than 90 airports and 200 airlines worldwide. We have the expertise and capabilities to help airports leverage information to meet capacity demands, operate more efficiently, address rising costs and differentiate their service in todays demanding environment. We can help you identify and employ innovation points, and complete projects with short-term return on investment (ROI) and long-term effectiveness. We also provide business process reengineering, application management and strategic outsourcing services. Our analytics software can aggregate, associate and analyze information to achieve real-time awareness, insight and agility. IBM offers a variety of solutions to help airports contain costs and improve services for passengers, airlines and tenants.
manage. Each system holds information that could improve airport services if shared with other systems supporting the airport and their partners. With IBMs airport operations management system (AOMS), the separate systems can be integrated without replacing the original infrastructure. AOMS provides an open industry standards-based architecture that abstracts the interfaces between systems, allowing collaboration between business functions to reduce cost and improve operations. IBM implements common-use communications networks supporting data, voice and digital content, which streamline operations and facilitate airport shared services. Using open standards from ICAO, IATA, ACI and AAAE helps ensure exibility and interoperability.
Common Use Self Service check-in for passengers and their baggage
Focus on your customers and let IBM help create your smarter airport.
Delivering the right information, at the right time, through the right channel is critical to meeting the expectations of sophisticated travelers. IBM is the market leader in providing Common Use Self Service (CUSS) systemsincluding check-in kiosks, smartphone support, baggage check, web, voice-activatedresponse and call centersall using a common platform for seamless integration and rapid adaptability. For instance, helping passengers check in before they reach the departure hall can reduce congestion and space requirements. IBM helps airports use loyalty programs to increase non-aeronautical retail revenue, including delivering promotions to mobile devices using location-based services or smart cards for frequent travelers.
ibm.com/travel ibm.com/smarterplanet/us/en/transportation_systems/ overview/index.html ibm.com/smarterplanet/us/en/leadership/schiphol Airports in the smarter city interactive video experience
Copyright IBM Corporation 2011 IBM Corporation Route 100 Somers, NY 10589 Produced in the United States of America November 2011 All Rights Reserved IBM, the IBM logo, ibm.com, ILOG, and Maximo are trademarks of International Business Machines Corporation in the United States, other countries or both. If these and other IBM trademarked terms are marked on their rst occurrence in this information with a trademark symbol ( or ), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the web at Copyright and trademark information at ibm.com/legal/copytrade.shtml Other company, product or service names may be trademarks or service marks of others.
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