DR.

H JAMES HARRINGTON

 Recognized as one of the world leaders in applying

performance improvement methodologies to business processes. Originator of the Business Process Improvement Methodology (Process Redesign). President & Chairman of the Harrington International Academy of Quality.

 Author of over 25 books and 10 software packages. International Quality Advisor, Ernst &Young. Honorary Advisor for Quality to China. President of the Walter L. Hurd Foundation. Chairman of the Board for the Harrington Group. Chairman of the E-TQM College Advisory Board,

Dubai.

 Advisor to the United States Government. U. S. Chair of Technology for Project Management

at the University of Quebec. Under his leadership as COO at Systemcorp product sales increased by 200%. President & Chairman of the American Society for Quality.

 In 2004 he received the Distinguished Service

Award which is ASQs highest award for service granted by the Society

 IBM: Dr. H. James Harrington worked at IBM for

over 30 years. He started as an apprentice toolmaker and rose to the level of Senior Engineer and Project Manager Harrington, Hurd & Rieker, Inc. Ernst & Young :H. James Harrington had joined Ernst & Young in October 1989 when Ernst & Young acquired his company, Harrington, Hurd, & Rieker (HH&R).

STREAMLINING PROCESS IMPROVEMENT(SPI)

STEPS:
PLANNING FOR IMPROVEMENT
ANALYSING THE PROCESS

STREAMLINING THE PROCESS

IMPLEMENTING THE NEW PROCESS CONTINUOUS IMPROVEMENT

SPI
PRESENT PROCESS-WASTE+AUTOMATION AND IT (REDUCE CYCLE TIME & IMPROVE PROCESS EFFECTIVENESS)

PLANNING FOR IMPROVEMENT

ANALYSING THE PROCESS

STREAMLINING THE PROCESS

IMPLEMENTING THE NEW PROCESS

CONTINUOUS IMPLROVEMENT

DEF CRITICAL BUSINESS PROCESS

FLOWCHART THE PROCESS

APPLY STREAMLINING APPROACH

PREPARE FINAL IMPLEMENTATION PLAN

MAINTAIN GAINS

SELECT PROCESS OWNER

CONDUCT A BENCHMARK STUDY

CONDUCT A BENCHMARKING STUDY

IMPLEMENT NEW PROCESS

IMPLEMENT AREA ACTIVITY ANALYSIS

DEFINE PRELIMNARY BOUNDARIES

CONDUCT A PROCESS WALK THRU

PREPARE AND IMPLEMENT COST /RISK ANALYSIS

INTALL PROCESS MEASUREMENT SYSTEM

QUALIFY THE PROCESS

FORM AND TRAIN PIT

PERFORM A PROCESS,COST,CYC LETIME AND OUTPUT ANALYSIS

SELECT A PREFERRED PROCESS

INSTALL FEEDBACK DATA SYSTEMS

BOX IN THE PROCESS

PREPARE SIMULATION MODEL

PREPARE A PRELIMNARY IMPLEMENTATION PLAN

TRANSFER PROJECTS

ESTABLISH MEASUREMENTS AND GOALS

IMPLEMENT QUICK FIXES

CONDUCT PHASE 3 TOOLGATE

CONDUCT PHASE 4 TOOLGATE

DEVELOP PROJECT AND CHANGE MGMT PLAN

DEV A CURRENT CULTURE MODEL

CONDUCT PHASE 1 TOLLGATE

CONDUCT PHASE 2 TOLLGATE

YOU NEED TO BE BETTER TODAY, THAN YOU WERE YESTERDAY, AND BE MUCH BETTER TOMORROW THAN YOU ARE TODAY