QUESTIONNAIRE Name Address Age Below 25 Occupation Self employed Annual Income Less than 1.

5 lac 3 lac to 5 lac 1.5 lac to 3 lac Above 5 lac

25 to 40

40 to 55

Above 55

Salaried

Others

1. Which kind of Bank do you prefer for banking Nationalized Bank Co-operative Bank Indian Private Sector Bank Foreign bank

2. In which bank do you have an Account: _________________

3. While opening the account, were you aware of SST services provided by your bank? a. Yes b. b. No

4. Which of the following SST services are you aware of? a. ATM b. Debit Card c. Credit Card d. Mobile banking e. Internet banking

5. Which of the following SST services are offered by your bank? a. ATM b. Debit Card c. Credit Card d. Mobile banking e. Internet banking 6. Do you use SST services? (If No, answer question no. 09,12,14,15,16 directly). a. Yes b. No

7. What was the single most important reason that you chose this particular bank for using SST services? (please choose one) I have a traditional bank account with the same bank The brand name of the bank The excellent service offered by this bank Accessibility Others If others please specify 8. If answer to question no.5 is yes, how frequently do you use each of the following services? Factors Often Sometimes Always Seldom Never A ATM B Debit Card C Credit Card D Mobile Banking E Internet Banking 9. According to you which SST service is the safest service to use a. ATM b. Debit Card c. Credit Card d. Mobile banking e. Internet banking

10. Which of the following factors influence you the most to use SST services? Factors A B C D E F G All time availability Ease of use Nearness Security Direct access Quickness Less Physical Efforts 11. Rate the problems identified while using SST services? Highly Factors Major Average considered Overdependence on Technology Security concerns Time consuming Technical problem Extended security checks Very Important Important Moderately Important Of Little Importance Unimportant

Minor

Ignorable

A B C D E

12. Kindly rate the following reasons enlisted for not using the SST services? Factors A Definitely Very Probably Probably Possibly Very Probably Not

No need( Satisfied with traditional banking) B Not available through my bank C Security concerns D No access to internet/mobile E Lack of operational knowledge(Complexity) F costs Any other, please specify__________________________________________

13. To what extent are you satisfied with your Banks SST services? Factors A B C D E ATM Debit Card Credit Card Mobile Banking Internet Banking Very satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

14. Do you want to use SST services? Yes No

15. For your choice for using SST services, please indicate how much each of the following factors (were) are important for you. Moderately Of Little Factors Very Important Important Unimportant Important Importance A Better rate and service charge B Bank familiarity C Bank location (geographic) D Security of Transaction E Convenience F Quick service G Some Extra Privileges H Variety of features and services that are offered 16. Which kind of Bank do you prefer for using SST services? Nationalized Bank Co-operative Bank Indian Private Sector Bank Foreign bank

THANK YOU