Multiple-choice questions 1. Eective communication requires A. Connection, a common purpose and mutual understanding. B. Receiving and understanding. C.

Understanding of environmental factors. D. Shared meaning only. E. Understanding of non-verbal communication. 2. Eective communication is aected by A. The presence of a common language only. B. Interest, desire, intent and opportunity, as well as a way of communicating. C. The communicators sharing a common interest. D. The desire of the listener to understand. E. The amount of noise in the environment. 3. When attempting to communicate eectively it is important to A. Consider the culture of the person. B. Remember the emphasis on words or phrases changes meaning. C. Use the context to interpret messages. D. Establish the knowledge of your audience. E. All of the above. 4. The ICF is a model that classies functioning and A. Does not apply to communication. B. Is related largely to dening health. C. Indicates factors that facilitate participation and function. D. Was developed in Australia. E. Considers bodily functions. 5. Family/person-centered practice is A. Supported by all health professions. B. A new concept that developed at the beginning of this century. C. Only useful when working with children. D. The use of a collaborative relationship to fulll the needs and achieve the goals of the person seeking assistance. E. The practice of mainstream medical health professions only. 6. Respect is essential when practicing as a health professional. A. However, you only need to respect yourself and your colleagues. B. It is the foundational factor that builds mutual understanding and a therapeutic relationship. C. It is especially important when relating to people older than you. D. However, you only need to respect those people who respect you. E. It is easier when you have been working as a health professional for some time.

7. Expressions of empathy A. Are easy for everyone and are essential from a health professional. B. Require feelings of sympathy. C. Allow the health professional to fulll their personal needs. D. Require understanding and expression of the emotions of the other. E. Require energy and time. 8. Health professionals regularly introduce many things but the most important is the introduction of A. The environment and where they can nd the toilets. B. The people they will meet. C. The procedures they will experience. D. The method of cancelling an appointment if they are unable to attend. E. Yourself and your role. 9. Providing information in the health professions requires A. Understanding and includes informing, instructing and explaining. B. Clear understanding of the information. C. The person seeking assistance to read rather than listen. D. The time of the administration personnel. E. An established therapeutic relationship. 10. Introductions fulll many roles but the most important is to A. Orient the person to those around them. B. Orient the person to the environment. C. Demonstrate interest and develop trust and rapport. D. Demonstrate your level of knowledge and skill. E. Orient the person to procedures. 11. Consideration of emotional responses during introductions is A. Time-consuming and should be avoided until after the development of a relationship. B. An investment for future interactions; acknowledging the concerns and fears of the person will save time later. C. Unimportant compared with the physical needs. D. Important because it will stop the person seeking assistance from asking questions later that will take more time. E. Appropriate and can be done by stating You dont need to worry well look after you here. 12. Successful provision of information may ensure that A. The person seeking assistance will feel comfortable and less vulnerable. B. The health professional will have a positive relationship with the person seeking assistance. C. The health professional and the person seeking assistance will feel relieved and have positive expectations of their therapeutic relationship. D. The person seeking assistance will act and react appropriately to the events involved in seeking assistance from a health professional.

E. The person seeking assistance is a good listener.

13. Preparing the listener is simple and involves A. Asking permission to provide the information at this particular time. B. Making the person comfortable in a chair. C. Giving the person a pamphlet with the information and indicating you will return and answer their questions later. D. Asking their family member what they know about the information. E. Making sure they look you in the eye to indicate they are listening. 14. In the health professions gathering information occurs every day and is A. Essential but complicated and time-consuming. B. More important than providing information. C. A way of learning about the person seeking assistance. D. Essential but does not require particular skill. E. Essential for developing rapport and involves interviewing and questioning. 15. There are many dierent types of questions. Those considered in this book include A. Questions that probe clarify and lead. B. Open, closed, clarifying, probing and leading questions. C. Open and closed questions. D. Clarifying and leading questions. E. Questions that require yes or no answers and opinion. 16. The response of a health professional to expressions of anxiety and distress is A. Unimportant because the physical needs usually dominate the person who seeks the assistance of a health professional. B. Irrelevant to the results of the intervention. C. The responsibility of the health professional and can either encourage or discourage. D. The responsibility of the health professional and should be completed when convenient to the health professional. E. Essential in order to avoid discouraging the person seeking assistance. 17. Health professionals may confront inappropriate attitudes and beliefs, however A. Most health professionals avoid confronting. B. It requires an established therapeutic relationship and must be about a specic attitude or belief. C. Confronting requires a judgmental or intimidating manner to achieve the desired results. D. Confronting is best done with questions. E. Confronting can result in negative outcomes for the health professional and the person seeking assistance. 18. Reection results in increased awareness of the causes of reactions during interaction and is A. Reecting back the perceptions of the feelings of the others. B. A formula for thoughts or behaviors a one-answer- ts-all solution. C. Connection with what is happening during interactions.

D. Essential for everyone who relates to other people. E. The thoughtful and often critical consideration of events and reactions occurring during interactions or times of decision-making. 19. A health professional who reects is able to A. Identify the reasons for their negative reactions and resolve the causes of these reactions. B. Expertly state what another person is feeling. C. See those things that need changing in another person. D. Explore the feelings of others. E. Relate to negative emotions in other people. 20. Self-awareness A. Allows health professionals to be proud of themselves. B. Takes time that health professionals should use to achieve other things. C. Facilitates changes in yourself because you understand the causes of your reactions. D. Facilitates changes in other people because health professionals can control themselves. E. Is important for everyone because it will improve society. 21. Defenses are A. Unconscious but everyone uses them. B. The way the person protects themself. C. Essential for the survival of a health professional. D. An unconscious method of controlling unmanageable thoughts and emotions. E. Unconscious mental mechanisms that many psychologists now feel do not exist. 22. Self-awareness allows the health professional to A. Recognize, understand and resolve their emotional needs in order to fulll the needs of the people seeking their assistance. B. Recognize, know and understand their own wants or needs and thus be able to act to fulll these needs. C. React in ways that please everyone both at work and away from work. D. Keep an accurate account of the events in their life in the form of a journal. E. Take breaks from working so they can improve their practice. 23. Eective listening requires skill and often practice. To listen eectively you must A. Understand only the words. B. Understand only the emotions. C. Adapt to each individual and context, and engage with the person and all parts of their message. D. Demonstrate respect and trustworthiness. E. Develop a therapeutic relationship 24. Active listening requires A. The health professional to listen carefully all the time. B. The person seeking assistance to express themself clearly. C. Everyone to concentrate and ask questions. D. The health professional to sit forward and have eye contact with the person speaking. E. Active engagement with the person and their message with appropriate non-verbal cues.

25. Listening barriers are A. Barriers that protect individuals from emotional pain when interacting. B. Unimportant when practicing as a health professional. C. Used for many reasons and move attention away from the speaker to the listener. D. Habits, whether learned or protective, that limit eective listening. E. Used by people who learn to talk late in their development. 26. Every individual has particular preferences for managing information. They A. Use the same style regardless of the situation. B. Adapt styles for managing information as appropriate when they have mature ways of learning. C. Learn particular styles and then expect everyone to use the same style. D. Usually use only two or three of the styles depending on the situation. E. Learn the styles from their rst teacher regardless of their personal preferences. 27. Conict can occur within the health professional because of A. Tension between personal expectations of the person seeking assistance and the behavior of that person. B. Tension between the expectations of their supervisor and the people seeking their assistance. C. Unrealized desires to be in a dierent health profession to the one in which they are practicing. D. Tension between their values and primary drives. E. Tension that causes dicult interactions with people around them. 28. Extroverts (E) are people who A. Are practical and enjoy doing. B. Perceive the whole picture. C. Are easy to get to know. D. Process information internally. E. Enjoy helping others. 29. Intuitors (N) are people who A. Enjoy reading and thinking. B. Reect rst and then act. C. Process information according to values and others. D. Are orderly and neat. E. Enjoy the present moment. 30. Thinkers (T) are people who A. Are exible and uid. B. Prefer to prioritise and make lists. C. Enjoy order and are organised. D. Are good listeners. E. Fight for principles. 31. Judgers (J) are people who

A. Use impersonal reasons for making decisions. B. Prefer to know exactly what is expected of them. C. Are good listeners. D. Have good interpersonal skills. E. Are practical and enjoy doing. 32. Humor is an important part of life that A. Allows the health professional to enjoy themself. B. Can assist everyone to avoid uncomfortable emotions. C. Can be therapeutic if used within an established relationship. D. If aimed at the person seeking assistance can help the health professional feel better. E. Will develop trust and eective communication when rst meeting a person. 33. Condentiality is important in all health professions and is A. A way of reassuring the person seeking assistance. B. Only necessary when the person is a public gure. C. Impossible to maintain in some situations. D. Only required for written information; verbal information does not need to be kept private. E. Keeping information within a particular context, keeping it private. 34. Touching a person can A. Cause discomfort and all health professionals should avoid touching anyone. B. Be part of a style of communicating that is natural to a person and therefore it will be appropriate for them to touch whenever they want. C. Indicate anger or aggression and thus should be avoided at all times. D. Communicate concern in a non-verbal manner that can provide comfort and reassurance. E. Be di cult for some people and thus should be avoided in most situations. 35. The whole person is a dynamic system and A. Includes ve main aspects: physical, emotional, cognitive, social and spiritual aspects. B. Includes body, mind and spirit. C. Includes the physical, emotional, cognitive and sexual aspects. D. Includes the physical, emotional, cognitive and social aspects. E. While it includes various aspects the health professional only needs to consider the physical and emotional aspects. 36. Silence sometimes occurs during interactions and A. Should be avoided because it is uncomfortable. B. If used appropriately can be powerful in demonstrating concern. C. In some cultures is considered rude. D. Indicates boredom in the listener. E. The health professional should take care to ll any silences with relevant information. 37. Everyone has cognitive skills and it is important for a health professional to A. Adjust their information when talking to children. B. Only consider the cognitive skills of people with dementia.

C. Consider the other aspects of the person before the cognitive aspects. D. Adjust their style of communicating according to the cognitive abilities of each individual. E. Understand how cognitive skills develop. 38. Alternative communication is A. A form of communicating that is appropriate for use with children. B. A way of communicating that is useful when it is too noisy to speak. C. A visual form of communicating that replaces spoken words. D. A system of communication that can be used anywhere. E. A form of communicating used with spoken words. 39. Augmentative communication is A. A form of communicating that allows people from other cultures to communicate. B. Essential when communicating over a long distance. C. A form of communicating that means you can use less concentration to understand. D. An auditory form of communication. E. A visual form of communication used at the same time as the spoken word. 40. Augmentative and alternative communication (AAC) is most e ective when A. The users understand the language, the social norms, the particular system and how to compensate for the ignorance of those communicating. B. The health professional knows the other person. C. All the communicators understand the system and the language. D. Everyone wants to understand each other. E. The users have above-average cognitive skills. 41. The physical environment aects communication and includes A. The rooms where the health professional works. B. The physical appearance of the health professional, all rooms, comfort, accessibility and control of distractions. C. All the places the person seeking assistance goes for intervention. D. The physical environment of the place where the person seeking assistance lives. E. The chairs and tables in the waiting and interview rooms. 42. People often have negative emotional responses to external environments, which include A. The environment of family and friends. B. The environment of their family and the people they see when shopping. C. Financial, social, physical and spiritual environments as well as possible unknown future environments. D. Financial, social, physical and for some cultures spiritual environments. E. Physical layout of the health service and the appearance of the health professional. 43. The meaning of holistic care most applicable to health professionals is A. Complementary and alternative medicine. B. Care that includes diverse cultural and spiritual systems. C. Care that considers more than physical needs. D. Care that considers all aspects of the whole person and their context.

E. Care that allows the person to be actively involved in their healing.

44. Holistic care requires consideration of the whole person as well as A. Involving the family and close friends in the intervention. B. Using complementary and alternative medicine. C. Awareness of the nances of the person seeking assistance. D. A willingness to involve other health professionals to fulll the needs of the person seeking assistance. E. Care of yourself and involvement of appropriate other health professionals to fulll the needs of those Seeking assistance. 45. Holistic communication is A. Communication that considers the whole person. B. Willingness to communicate with the family and friends of the person seeking assistance. C. Not allowing the person seeking assistance to choose the topic or direct the conversation. D. Willingness to discuss contexts, experiences, thoughts, emotions, needs and desires of the person seeking assistance. E. Aected by the resources and skill of the health professional. 46. Holistic communication requires A. Genuine and sincere care that acknowledges the uniqueness of each person. B. The health professional to focus on the dominant needs of the person. C. The health professional to provide intervention based on their assessment of the needs of the person seeking assistance. D. Control of the topic and ow of the interaction. E. A focus on the needs and desires of the health professional. 47. Active listening is essential for a health professional. It is A. Listening carefully while looking the person in the eye. B. Actively engaging with the person through non-verbal behaviours. C. Sitting opposite the person, looking at them, leaning forward and concentrating on every word they say. D. Keeping yourself awake by being active in your seat to increase your concentration. E. Asking questions when you do not understand. 48. An eective listener always A. Takes extensive notes while listening. B. Double-guesses what the person will say. C. Focuses completely on the person and considers verbal and non-verbal messages. D. Interrupts where necessary with relevant thoughts and ideas before the other person nishes. E. Considers the thoughts of the person without responding. 49. An eective listener avoids A. Preparing themself to listen.

B. Consideration of the cultural variations in listening. C. Communicating interest in the person and their needs. D. Considering context, verbal and non-verbal messages to establish meaning. E. Stereotyping, regardless of appearance and ability to communicate. 50. Disengagement is A. A satisfactory disconnection or completion of an interaction. B. The breaking of a relationship. C. Required to allow the health professional to go home at the end of the day. D. Important in some cultures as they rarely speak. E. The use of non-verbal behaviours only to say goodbye. 51. An ethical communicator always A. Discusses the people seeking their assistance in the cafeteria. B. Indicates their dislike of people and their values. C. Understands and applies the requirements for ethical practice. D. Takes medical les home to complete them. E. Demonstrates respect with their words and not their non-verbal cues. 52. Honesty for a health professional is A. Truthful statements of feelings, thoughts and desires. B. Avoiding cheating or lying. C. Merely a linguistic and/or social occurrence. D. A characteristic that results in a right disposition and right conduct. E. Stating what you think to your supervisor. 53. Non-verbal cues often contribute to A. 710% of the meaning of a message. B. 9093% of the meaning of a message. C. 55% of the meaning of a message. D. 38% of the meaning of a message. E. 50% of the meaning of a message. 54. The major role of non-verbal communication for the speaker is A. To contradict the verbal message. B. To reinforce the meaning of a message. C. To substantiate the verbal message. D. To in uence the responses of the listener. E. All of the above. 55. Prosodic features of the voice are suprasegmentals that change meaning. A. However, the health professional can use them as they wish. B. They are less relevant than body language. C. These vocal features include volume, pitch and rate of speaking, which create the rhythm of a language. D. They are less important than the actual words when communicating. E. These features are one kind of body language. 56. Paralinguistic features of the voice are suprasegmentals that change meaning.

A. They have the same role and importance as body language. B. Their use varies across cultures. C. The words usually carry more of the message than these features. D. They include emphasis, pauses and tone of voice, and are easily misunderstood. E. Some cultures do not use them at all. 57. It is important to demonstrate equality by A. Being tolerant of di erences, learning about them and adjusting your practice to accommodate these differences B. Acknowledging what is said but indicating disagreement if you disagree. C. Politely acknowledging the person and interrupting them with your ideas if they are better. D. Acknowledging and demanding rather than politely requesting, especially if you are the supervisor. E. Making statements that imply judgement. 58. Assertive communication involves A. Expressing feelings and opinions as strongly as possible. B. Expressing feelings and opinions in a manner that considers the worth and rights of the other people communicating. C. Refraining from expressing your feelings or opinions. D. Ignoring the non-verbal behaviours and relating to the words. E. Relating to the emotions so you can demonstrate your feelings. 59. Culture includes A. Values and beliefs. B. Customs, traditions, values and desires. C. Ways of living and behavioural habits. D. Everything that aects daily life. E. Beliefs, values, spirituality, language, familial and social roles, artistic expression, food, non-verbal behaviour and remedies. 60. Culturally appropriate communication is essential for e ective communication. A. It requires the health professional to live in the country and speak the language. B. It takes time that health professionals do not usually have, so should be ignored unless there is a communication breakdown. C. It is impossible for a health professional to be culturally competent so being friendly and helpful will compensate. D. If the health professional uses an interpreter they will achieve culturally appropriate communication. E. It requires awareness of cultural dierences, sensitivity and openness to these dierences, and acknowledgement of the validity of the other culture. 61. Interpretation is benecial when communicating across cultures. There are dierent kinds of interpretation, which include A. All of the listed items. B. Verbal and visual. C. Simultaneous. D. Transliteration.

E. Sequential.

62. Communication with indigenous peoples A. Is no dierent to communication with non-indigenous peoples. B. Requires understanding of the complexity and diversity of cultural identity to create cultural safety. C. Requires the health professional to adopt the cultural identity of the indigenous person they are assisting. D. Is inevitable when practicing as a health professional. E. Requires the health professional to stereotype each indigenous person they see. 63. Cultural safety A. Protects the culture of the health professional, keeping it safe. B. Requires special places of safety that accommodate the relevant culture. C. Began in New Zealand and is very relevant there. D. Requires understanding of your own culture, the culture of the health service and the culture of the person seeking assistance. E. All of the above. 64. Misunderstandings A. Can be easily avoided if you supply written information. B. Only occur when you have not clearly explained something. C. Can be avoided if you adjust your language appropriately and allow time for questioning and clarifying. D. Occur for many reasons and must be recognised and resolved as soon as possible. E. Are breakdowns in communication. 65. Remote communication takes many forms and has various characteristics. It includes A. Telephones and the internet. B. Written reports and databases. C. Video/teleconferences. D. Email and chat rooms. E. All of the above. 66. When using remote communication it is advisable to avoid A. Formal language. B. Abrupt and impolite messages. C. Correcting spelling and grammar. D. Using one idea to a sentence. E. Correct construction of sentences. 67. When using remote communication it is best to A. Use concise, accurate and clear statements. B. Use unexplained jargon. C. Use spoken expression and construction. D. Avoid checking spelling and grammar.

E. Use abrupt messages.

Instructions

You will hear someone ask a question or make a statement. You will then hear another person give 3 alternative responses (identified as A, B and C) to the question or statement. NOTE: These responses are NOT printed in your test book. Choose the correct response, and mark your choice on the answer sheet next to the question number. Now listen to the following example. (recorded example) 68. (Woman) Where are you from? (Man B) (A) My name is Lee. (B) I'm twentyfour. (C) 'm from Singapore. 69. (Man A) Do you have a key to the supply room? (Woman) (A) You'll need to unlock the door. (B) No, but Mr. Rodriguez does. (C) Yes, it is. 70. (Woman) How's your training programme going? (Man B) (A) So far, it's been really interesting. (B) At 9.30 from platform 6. (C) He's much better now, thank you. 71. (Man A) Should I book a table for Wednesday? (Woman) (A) I think I'll read it later. (B) No, it should be here before then. (C) Yes, please. For one o'clock. There'll be six of us. 72. (Woman) How do I get to your hotel from the airport? (Man A) (A) We have a shuttle bus that runs every twenty minutes. (B) We recommend you leave here three hours prior to your flight. (C) During rush hour, itll take approximately seventyfive minutes. 73. (Man A) Id like two tickets for Friday, please. (Man B) (A) Theyre sitting in the front row. (B) Im sorry sir, its sold out. (C) Wasnt the performance terrific? 74. (Woman) Is your company downsizing? (Man B) (A) Not at all, we just hired six new consultants. (B) Were closed for three days for maintenance work. 6(C) Yes, weve become the second largest distributor in the eastern

region. Part 2

Instructions

You will hear a series of short conversations between 2 people. You will also read a question about each conversation, with 4 alternative answers, A, B, C and D. Choose the correct answer, and mark your choice on your answer sheet. Now listen for the first conversation and choose the correct answer. (Woman) What time does the last guided tour of the palace start? (Man A) The last one they have starts at three thirty on weekdays or three o'clock on Saturdays and Sundays. The tour takes an hour and a half. (Woman) That sounds fine. We'll be able to see the Masterson Art Gallery in the morning and still leave plenty of time to have lunch and get to the palace for the last tour. Thanks for your help. 75. Where does this conversation probably take place? (A) In a restaurant (B) In an art gallery (C) In a train station (D) In a tourist office (Man B) I'd like to order some printer cartridges, please. They're for an HJK eleven hundred. (Woman) Certainly. We have two kinds, one which can print 5000 pages for 30 pounds, and a 10,000page cartridge at 48 pounds. (Man B) I'd like two of the 10,000-page ones please. 76. What does the man decide to do? (A) Order 10,000 copies (B) Purchase the HJK 1100 (C) Double his order for printing (D) Buy the more expensive cartridges (Man A) Could you arrange a buffet lunch for the meeting next Thursday? The usual menu will be fine. (Woman) Yes, of course. How many people are you expecting? (Man A) There'll be a maximum of fifteen, but would you order lunch for ten. Last time there was a lot of food left over. 77. What does the man ask the woman to do? (A) Order food (B) Approve a menu (C) Attend a meeting

(D) Book a meeting room

(Man B) I'd like to go on the course to renew my First Aid certificate on the fifth of August, if that's OK. (Woman) Well, actually I'm going to be taking my holiday from the first to the twelfth of August. It'd be better if we weren't both away at the same time. Is there a later course? (Man B) Yes, there's one on August the seventeenth with places available. That's actually the day my certificate expires. 78. What does the woman wish to avoid? (A) Taking a re-certification course (B) Postponing her holiday until August (C) Having the man out of the office while she is away (D) Missing a payment deadline while she is on holiday

79.

A presentation is a form of oral communication in which a person shares factual information with an audience that is: large small specific mixed

80.

The presenter acts as the: advocate of the information supporter of the information deliverer of the information medium of the information

81

The three major elements of presentation do not include: specific content

visual aids a presenter an audience

82

The audience for a presentation consists of people who: are uninformed and lack a purpose are uniform in their level of information and purpose are confused in their purpose vary in their level of information and purpose

83

To be able to give a good presentation, a full rehearsal is: necessary useless optional audience based

84.

Reading out a presentation is: helpful not allowed dull allowed

85.

To make a presentation effective and impressive, you should use: complex sentences a simple and active form of sentences

passive sentences jargon

86.

To select the content of your presentation, you should know: the time limit your purpose the audiences needs the available material

87.

In presentation design, maximum time is given to the: conclusion introduction questionanswer session main body

88.

Initially, a presentation is a form of: group communication one-way communication intrapersonal communication two-way communication

89.

Statistically, we remember what percentage of what is spoken?

30 percent

70 percent

20 percent

80 percent

90.

According to a study cited in your book, the three top skills that helped graduating college students gain employment were. Written communication first, listening second, oral communication third.

Oral communication first, written communication second, listening third.

Oral communication skills first, listening second, written communication third.

Listening skills first, oral communication second, written communication third.

91.

According to the book, what characteristic is essential in their definition of communication? Receiving

Interpreting

Sharing

Sending

92.

The three necessary elements necessary when someone communicates are...

Speaker, interpreter, symbol

Symbol, referent and interpreter

Concept, symbol, referent

Object, referent, interpreter

93.

Elissa is sitting in class analyzing how well she understands the lecture. Elissa is communicating... Interpersonally

Publicly

Intrapersonally

Impersonally

94.

You need as least how many people in order to practice group communication?

Two

Five

Three

Four

95.

You are sitting in from of your computer monitor watching a video clip from a public assembly. You are engaged in what type of communication? Intrapersonal

Media

Public

Mass

96

According to the Communication Elements Model, the listener...

Merely encodes the feeback.

Decodes the feedback and encodes the message.

Encodes the feedback and decodes the message.

Decodes both the message and the feedback.

97.

Josh is sitting in class listening to a speech when his stomach begins to growl. Josh is experiencing...

Physiological noise

Physical noise

Intrapersonal noise

Psychological noise

98.

The first critical thinking skill one should utilize when public speaking is...

Focusing

Organizing

Brainstorming

Evaluating

99.

According to the book, which of the following skills is the least effective form of memorization? Seeing

Reading

Speaking

Hearing

100.

According to a study in the book, what percentage of company executives had to give oral reports. 76 percent

82 percent

100 percent

67 percent

101.

The communication is derived from the Latin word communicare, which means...

To make common to many, share, impart, divide.

To care about others through sharing, imparting and dividing.

To make specific, interpret, share, and impart.

To make common to many, interpret, send, receive.

102.

Which of the following is defined as "the object or idea for which the symbol stands."

Message

Feedback

Symbol

Referent

103.

What distinguishes the levels of communication

Environment involved, noise occurring, and feedback opportunity.

Noise occurring, channels used and the formality of situation.

Number of people, formality of situation and feedback opportunity.

Number of people, environment involved and channels used.

104.

Which of the following levels of communication is most formal?

Group

Intrapersonal

Public

Interpersonal

105.

The ideas for the message originate...

Within the speaker.

Within the feedback.

Within the channel.

Within the environment.

106.

What is the critical thinking skill that allows you to formulate questions and collect data?

Generating

Focusing

Analyzing

Information gathering

107.

Caring enough to be reasonable and think clearly are the traits of a ...

Public speaker.

Critical speaker

Critical thinker.

Message encoder.

108.

Messages are also sent to the speaker from the listener. These are called...

Channels.

Feedback.

Decodings.

Encodings.