ATTENTION: GENERAL MANAGER PARTS MANAGER CLAIMS PERSONNEL SERVICE MANAGER

IMPORTANT - All Service Personnel Should Read and Initial in the boxes provided, right.

PRODUCT CAMPAIGN BULLETIN

APPLICABILITY: SUBJECT: NUMBER: WVX-34 2002~07MY Impreza (except DATE: November 2011 STI); 2003~08MY Forester Front Lower Control Arm (Transverse Link) Corrosion

INTRODUCTION
Subaru of America, Inc. (SOA) has determined that affected vehicles, listed below, may have been manufactured with front lower control arms (transverse links) that could corrode in the hanger bracket area if exposed to salt for a prolonged period of time. If the vehicle is operated for an extensive period in a salt-belt area (see list of states below that use salt extensively on the roads in the winter), continued exposure to salt could cause the lower control arm hanger brackets to rust and eventually break. If one or both were to break due to rusting, control of the vehicle could be affected without prior warning, possibly resulting in a crash. This recall will involve inspecting and testing the current condition of the front lower control arms. If both are found to be acceptable, as a preventative measure it will be necessary to apply anti-rust materials to the areas of concern. If either control arm is found to be unacceptable, both will require replacement.

AFFECTED VEHICLES
Certain 2002-2007 model year Subaru Impreza (except STI) vehicles and 2003-2008 model year Subaru Forester vehicles whose owners either currently reside in, or the vehicle has ever been registered in, at least one of the following salt-belt states:
Connecticut Delaware District of Columbia Illinois Indiana Iowa Maine Maryland Massachusetts Michigan Minnesota Missouri New Hampshire New Jersey New York Ohio Pennsylvania Rhode Island Vermont West Virginia Wisconsin

Affected vehicles are identified in the VIN range chart below. NOTE: Not all vehicles within the range are affected. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function at Subarunet.com.

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2002 2007MY Subaru Impreza Models VIN Ranges Model 2002MY 2003MY 2004MY 2005MY 2006MY 2007MY Sedan Wagon Sedan Wagon Sedan Wagon Sedan Wagon Sedan Wagon Sedan Wagon From 2*500015 2*800021 3*500001 3*800001 4*500001 4*800001 5*500001 5*800001 6*500009 6*800007 7*500002 7*800001 To 2*531625 2*837226 3*513811 3*814065 4*525189 4*818981 5*526332 5*818981 6*526779 6*822263 7*526052 7*819619

2003 2008MY Subaru Forester Models VIN Ranges From 2003MY 2004MY 2005MY 2006MY 2007MY 2008MY 3*700001 4*700002 5*700001 6*700001 7*700001 8*700002 To 3*772626 4*768073 5*755629 6*760060 7*748362 8*733308

*Various Characters may occupy this position. Dealer Affected VIN lists: Dealers will be sent an affected VIN list for all model years around the time owner notification letters begin mailing. Affected VIN lists are created and dealerized as follows: Original vehicle owners are assigned to the original selling dealer when their current address is within a 100 mile radius of that dealer. If the original selling dealer code was found to be inactive, the VIN has been assigned to the nearest active dealer. For any new owners or when original owners live more than 100 miles from the original selling dealer, the VIN has been assigned to the nearest active dealer. Important: Dealer affected VIN lists include owner name and address information for vehicles affected by this recall. This information will enable dealers to follow-up with owners of potentially affected vehicles. The lists contain owners names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle Continued...
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registration data for any other purpose is unlawful. Accordingly, dealers are urged to limit the use of these lists for the purpose of completion of this safety recall.

OWNER NOTIFICATION
Notification letters will be sent to owners of vehicles who either currently reside in, or the vehicle has ever been registered in, at least one of the salt-belt states. WVX34 Owner Notification Mailing Schedule
VEHICLE OWNERS LOCATED IN SALT-BELT STATES 2002-2003MY 2004-2006MY 2007-2008MY
On 11/21/11 On 12/5/11 On or About 12/19/11

VEHICLE OWNERS LOCATED IN NON SALT-BELT STATES All model years On or Around 11/28/11

A copy of the Owner Notification Letter is included at the end of this bulletin.

OWNERS LOCATED OUTSIDE THE AFFECTED SALT-BELT STATES

Notification letters will only be mailed to owners of vehicles that currently reside in, or the vehicle has ever been registered in, at least one of the salt-belt states. After release of this recall, vehicles previously registered in a non-salt-belt state may relocate into a salt-belt area. In some cases, the vehicle may be registered in a non-salt belt state, and driven in a salt-belt area. These vehicles may not show coverage when checked using the Vehicle Coverage Inquiry in Subarunet. SOA requests that dealers located in salt-belt states check all vehicles within the affected VIN range for recall coverage. If it is determined that an owner of a vehicle, within the affected VIN range, relocates or uses his or her vehicle in a salt-belt area, dealers are requested to contact the Subaru Claims Helpline at 1-866- 782-2782 and request the VIN be added to the WVX-34 recall affected list. The dealer should then perform this procedure on the vehicle at no cost to the customer.

DEALER PROGRAM RESPONSIBILITY

Dealers are to promptly service all vehicles subject to this recall at no charge to the vehicle owner regardless of mileage, age of the vehicle, or ownership. For affected vehicles sold after the date on the dealers computer list, dealers are to contact those owners and provide them with a copy of the owner notification letter. They should also arrange to make the required correction according to the instructions in the service procedure section of this bulletin. Vehicles in Dealer Inventory Dealers are also to promptly perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo). Additionally, whenever a vehicle subject to this recall is taken into dealer new or used inventory, or is in the dealership for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Continued...
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New or used vehicles listed in a recall/campaign that are in dealer stock must be: Immediately identified. Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair. Inspected and/or repaired in accordance with instructions outlined in the Product Campaign Bulletin. Any Authorized Subaru Dealer failing to perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo) prior to the vehicle being placed in service may be subject to civil penalties of up to $6,000 per violation (i.e., for each vehicle), as provided in 49 USC 30165(a) of the Safety Act, and will also be in breach of the Subaru Dealer Agreement.

PARTS INFORMATION
Special Tools Equipment will be sent to dealers as indicated in the following schedule:
DEALERS LOCATED IN SALT-BELT STATES On or about November 7, 2011 DEALERS LOCATED IN NON SALT-BELT STATES On or about November 21, 2011

Punch Tester: Each dealer that has been identified as having vehicles affected by this recall in their area will automatically be shipped, at no cost, one Punch Tester.
DESCRIPTION WVX34 Punch Tester
Punch Tester

PART NUMBER SOA635099

Spray Gun Kit

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Rust Proofing Spray Equipment: Each dealer that has been identified as having vehicles affected by this recall in their area will automatically be shipped, at no cost, one rust-proofing spray gun set that contains a spray gun with air pressure regulator along with two pots and necessary lines, nozzles and wands. The following is a list of replacement parts available for the WVX34 spray gun:
DESCRIPTION WVX34 Spray Gun Kit - complete PART NUMBER SOA876009 SOA876010 SOA876011 SOA876012 SOA876013

Replacement Parts
WVX34 Repl Flex 360 degree Wand WVX34 Repl 90 degree Handle Wand WVX34 Repl Pot and Cap WVX34 Repl Air Pressure Reg

Rust-proofing Materials: Note: The rust-proofing material is packaged in cases of 12 one quart containers (6 containers of Nox-Rust X-210 and 6 containers of Nox-Rust 7703B). Each case contains enough material to treat 30 vehicles (5 vehicles per container). Prior to the release of this recall, only dealers located in affected salt-belt states will automatically be shipped two cases of rust-proofing material. This provides enough material to treat 60 vehicles. It will be necessary for dealers located outside of affected salt-belt states to order rust-proofing material as needed. Additional quantities of the rust-proofing material are available through the Genuine Subaru Automotive Chemical program. In order to maintain an adequate part supply, SOA requests that Dealers only order quantities necessary to satisfy anticipated demand. Note: SOA will notify owners who either purchased or at one time resided in a saltbelt state. Some of these owners may no longer live in a salt-belt area. In these cases, it will be necessary for dealers located outside the salt-belt area to order materials to rust-proof these affected vehicles.
MODEL All DESCRIPTION Rust-proofing material Case Quantity (6) Nox-Rust X-210 (6) Nox-Rust 7703B PART NUMBER SOA868V9350

For claim reimbursement purposes, dealers should use the following part number, which represents rust proofing materials sufficient for one vehicle application:
MODEL All DESCRIPTION Rust-proofing Material (non-orderable part number for claim purposes only) PART NUMBER SOA635098 QTY 1

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Replacement Front Lower Control Arms:

Reusable Parts

Front Lower Control Arm (Transverse Link)

The following kits contain both left and right lower control arms along with replacement lock nuts. Impreza Wagon Part Kit 20090FE000. The following parts are included in the kit. Do not order parts separately.
MODEL Impreza Wagon QUANTITY 1 1 2 2 2 DESCRIPTION Front Lower Control Arm Kit DESCRIPTION Arm Sub-Assy (RH) Arm Sub-Assy (LH) Self Lock Nut Self Lock Nut Self Lock Nut PART NUMBER 20090FE000 PART NUMBER 20219FE000 20219FE010 023508000 902350006 20207AA000

The kit contains the following components:

Impreza Sedan & Forester Part Kit - 20090SA000 (The following parts are included in the kit. Do not order parts separately.)
MODEL Impreza Sedan & Forester DESCRIPTION Front Lower Control Arm Kit PART NUMBER 20090SA000

The kit contains the following components:

QUANTITY 1 1 2 2 2 DESCRIPTION Arm Sub-Assy (RH) Arm Sub-Assy (LH) Self Lock Nut Self Lock Nut Self Lock Nut PART NUMBER 20219SA000 20219SA010 023510000 902350006 20207AA000

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REPAIR INSTRUCTIONS
This repair procedure will involve inspecting and testing the current condition of the front lower control arms: 1) Visual inspection of the hanger bracket portion of both front lower control arms for rust perforation. 2) Punch test the upper and lower portions of the hanger bracket area of both front lower control arms. After visually inspecting and punch testing both control arms, the following applies: Pass: if both control arms pass both checks, as a preventative measure it will be necessary to apply anti-rust materials to the areas of concern. Fail: if either control arm fails either check, both will require replacement. Necessary Tools and Supplies
INSPECTION Safety Glasses Punch Tester Paper Clips Rags Vehicle Lift Air Impact Gun and Torque Stick Small thin flexible ruler (mm) Tire marker pen or white touch-up paint (to mark control arms) RUST PROOFING Respirator Protective Gloves Safety Glasses Measuring cup Rags Cotton Swabs Oil Pan or Container Flexible Magnet Spray Gun with Attachments Nox-Rust 7703B Corrosion Preventive Wax Nox-Rust X-210 Corrosion Preventive Oil Vehicle Lift Compressor, hose and air nozzle Marker pen (to mark spray gun stop screw)

This repair procedure may involve applying anti-rust material to a portion of the front lower control arms. Exposure Controls for use of Nox-Rust X-210 and Nox-Rust 7703B
The Material Safety Data Sheets (MSDS) for these products is included in each product carton and available in the electronic version of this bulletin posted on STIS. Respiratory Protection: NIOSH-approved respirator for organic vapor and mist to control exposure where ventilation is inadequate. Example: 3M Dual Cartridge Respirator Assembly, Organic Vapor/ P95: 07191, 07192, 07193 or 3M Dual Cartridge Respirator Packout, Organic Vapor/P95: 07178, 07179. Ventilation: General and local exhaust.

Personal Protective Equipment:

Caution: Avoid prolonged skin contact. Protective Gloves: Impervious gloves (Viton, PVOH, etc.) Eye Protection: Safety glasses with sideshields or chemical goggle. Other Protective Clothing or Equipment: If splashing is anticipated, wear rubber apron and boots or other protective equipment to minimize contact.

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Inspection Procedure Front Lower Control Arm (Transverse Link) The inspection will require checking for rust perforation of the right and left hanger bracket portion of the front lower control arms.
Hanger bracket portion of the front lower control arm.

Appearance check and punch test is required on both sides. If either side fails the appearance check or punch test, both control arms will need to be replaced. Caution: Wear proper eye protection Raise vehicle on lift. Note: Keep steering wheel unlocked Remove the left and right front wheels. 1) Visual Inspection Beginning on the right side of vehicle, visually inspect the hanger bracket portion of the control arm (top, sides and bottom) for any signs of rust perforation.
Hanger bracket location.

Front Lower Control Arm, Right Side

Bulletin Number: WVX-34; Date: November 2011

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Inspect the left side. If there are signs of rust perforation, proceed with replacing both control arms. If there are no signs of rust perforation, proceed with the punch test. 2) Punch Test Starting on the right side, use a rag and remove any dirt, mud, surface rust or under coat from the top and bottom surfaces of the hanger bracket for measuring the location for punch testing.

Right side, bottom

Measure the bottom surface approximately 40mm from the weld to the center of the hanger bracket and make a mark.

About 40mm

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Next, measure the top surface. Measure approximately 35mm from the weld to the center of the hanger bracket and make a mark.

About 35mm Right side, top

Prepare the Punch Tester

Handle

Lock Grove

Lock Pin

Punch Tip

Trigger Tube

Spring

Punch Tester

Caution: Do not leave the lock pin in the lock groove when not in use. It is not only dangerous but it will cause degradation of spring force and punching function. Note: This tool should be used for punch test purpose only. Do not use it for other purposes. Slide the trigger tube toward the punch tip and set the lock pin to the trigger tube.

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Draw the trigger tube downward and set the lock pin to the lock groove.

Lower Punch Test Firmly, set the tip of the punch tester vertically at the previously marked point. While pushing up, hold the handle and twist the trigger tube clockwise to trigger punch test.

Lower punch test

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Upper Punch Test Firmly set the tip of the punch vertically at the previously marked point. While pushing down, hold the handle and twist the trigger tube clockwise to trigger punch test.

Upper punch test

Using a paper clip, insert it into the indentation made by the punch tester. Work the paper clip back and forth in an attempt to penetrate the metal. If the paper clip cannot be inserted, perform the procedure on the upper surface.

If the paper clip can be pushed through the metal, the arm is failed. If the right side is failed, replace both control arms. If no rust perforation, perform punch test on left side. If the left side is failed, replace both control arms. If both sides pass the visual and punch test, proceed with rust proofing.

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Rust Proofing Procedure Caution: Be sure to wear protective goggles and mask.

SPRAY EQUIPMENT OPERATING INSTRUCTIONS

The pressure pot is equipped with a valve to adjust the ratio of product to air. This valve will have to be adjusted in order to achieve to optimal spray pattern for each material. The valve is described as the Stop Screw in the diagram below.

Before filling the gun with Nox-Rust material, turn the stop screw clockwise until all the way closed. Use a marker pen or paint and make a mark at the 12:00 position. This line will be used to determine the number of turns needed for optimal spray of the waxes. Settings For Nox-Rust 7703B Corrosion Preventive Wax When using the 360o flexible wand or 90o hook wand, turn the stop screw counterclockwise 1 turn from closed, and adjust the air pressure to 60 psi. Settings For Nox-Rust X-210 Corrosion Preventive Penetrant When using the 360o flexible wand, turn the stop screw counterclockwise 1 turn from closed, and adjust the air supply pressure to 60 psi. Gun Disassembly And Cleanout 1) Turn the stop screw clockwise until all the way closed. Blow the cavity wax spray tube clear with air. 2) Disconnect the gun from the air supply. 3) Remove the wax spray tube using the quick disconnect. 4) Relieve the pressure from the gun by slowly turning the pot counterclockwise until all of the air escapes. Do not use the gun trigger to relieve pressure from the pot. This will cause the wax to flow into the air line supply of the gun. 5) If the gun is to be stored for more than 4 weeks, clean the gun with mineral spirits.

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Insert a paper clip into the hanger bracket water drain hole and remove any rust particles and/ or mud if clogged.

Insert a flexible magnet through the upper hole of the hanger bracket to remove any rust particles.

Perform the same procedure on the opposite side. Wrap rags around stabilizer link, exhaust pipe, front control bushings, ball joint, steering gear box boot and axle shaft boots. Do the same on the opposite side.

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Position a suitable container under the control arm to catch any oil and wax during the application.

Spray Gun Preparation Spray gun nozzle adjustment: Close the spray gun stop screw to the fully closed position. Use a marker pen or paint and make a mark at the 12:00 position. Turn the stop screw counter clockwise one full turn.

Install the quick disconnect 360o flexible wand. Continued...

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Amount of chemicals that will be used per vehicle Nox-Rust X210 (anti-rust oil) 80cc per side, 160cc per vehicle Nox-Rust 7703-B (anti-rust wax) 46cc per side, 92cc per vehicle Add 160cc of Nox-Rust X210 (Oil) to the spray gun pot. Attach air line to spray gun and adjust air pressure regulator to 60 PSI

Test spray gun for proper operation. A rag and container should be used.

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Nox-Rust X210 (anti-rust oil) application The inside of the hanger bracket will be sprayed in 3 directions. For the first step, oil will be used with the 360o flexible wand. Spray Pattern Overview
C B

Spray Pattern A A) Insert the spray nozzle through the upper hole of the hanger bracket (insertion length: 75mm) until it contacts the front surface of the hanger bracket wall. Pull the trigger of spray gun while holding the wand in position to confirm that oil leaks out of an opening in the hanger bracket. Pull out wand with a constant gradual speed while spraying for at least 4 seconds.

Spray Pattern A

Spray Pattern A

Cut section of hanger (for illustration purposes)showing direction of nozzle.

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Spray Pattern B B) Insert the spray nozzle with its tip facing down through the upper hole of hanger bracket (insertion length: 65mm) until it contacts the bottom surface of hanger bracket wall. Pull the trigger of spray gun while holding the wand in position to confirm that oil leaks out of an opening in the hanger bracket. Pull out wand with a constant gradual speed while spraying for at least 2 seconds.
Spray Pattern B

Spray Pattern B

Cut section of hanger (for illustration purposes)showing direction of nozzle.

Spray Pattern C C) Insert the spray nozzle with its tip facing up through the upper hole of hanger bracket (insertion length: 72mm) until it contacts the top surface of hanger bracket wall. Pull the trigger of spray gun while holding the wand in position to confirm that oil leaks out of an opening in the hanger bracket. Pull out wand with a constant gradual speed while spraying for at least 2 seconds. Perform same procedure on opposite side of vehicle.
Spray Pattern C
Spray Pattern C

Cut section of hanger (for illustration purposes)showing direction of nozzle.

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Nox-Rust 7703-B (anti-rust wax) application inside of hanger bracket The inside of the hanger bracket will be sprayed in 3 directions. For this step, wax will be sprayed using the 360o wand. Note: To release pressure from spray gun, slowly turn pot counterclockwise. Remove pot from spray gun and cap pot. Using the other pot supplied, add 92cc of Nox-Rust 7703-B to the spray gun pot. Adjust air pressure regulator to 60 PSI Spray Pattern Overview
C B

Spray Pattern A A) Insert the spray nozzle through the upper hole of the hanger bracket (insertion length: 75mm) until it contacts the front surface of hanger bracket wall. Pull the trigger of spray gun while holding the wand in position to confirm that wax leaks out of an opening in the hanger bracket. Pull out wand with a constant gradual speed while spraying for at least 2 seconds.

Spray Pattern A

Spray Pattern A

Cut section of hanger (for illustration purposes)showing direction of nozzle.

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Bulletin Number: WVX-34; Date: November 2011

Spray Pattern B B) Insert the spray nozzle with its tip facing down through the upper hole of hanger bracket (insertion length: 65mm) until it contacts the bottom surface of hanger bracket wall. Pull the trigger of spray gun while holding the wand in position to confirm that wax leaks out of an opening in the hanger bracket. Pull out wand with a constant gradual speed while spraying for 1 second.
Spray Pattern B

Spray Pattern B

Cut section of hanger (for illustration purposes)showing direction of nozzle.

Spray Pattern C C) Insert the spray nozzle with its tip facing up through the upper hole of hanger bracket (insertion length: 72mm) until it contacts the top surface of hanger bracket wall. Pull the trigger of spray gun while holding the wand in position for 2 seconds; confirm that wax leaks out of an opening in the hanger bracket. Pull out wand with a constant gradual speed while spraying for at least 1 second. Perform same procedure on opposite side of vehicle.
Spray Pattern C
Spray Pattern C

Cut section of hanger (for illustration purposes)showing direction of nozzle.

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Nox-Rust 7703-B (anti-rust wax) application outer surface of hanger bracket Remove the 360o flexible wand and install the 90o hook wand Adjust air pressure regulator to 60 PSI. Spray anti-rust wax to the surface of the hanger bracket only, top, sides and bottom.
Rust Proofing Material Target Area (Top Sides and Bottom)

IMPORTANT: Remove rust-proofing wax from drain hole of hanger bracket using a cotton swab. Perform continuously until it can be confirmed that the hole is not clogged.

Perform the procedure on the opposite side.

Bulletin Number: WVX-34; Date: November 2011

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Replacement of Front Lower Control Arms Refer to page 6 for parts information. Replace per applicable Subaru Service Manual instructions. IMPORTANT NOTE: Reuse the original rear bushing which is not contained in the parts kit. Use 3 new self lock nuts below, which are contained in the parts kit. (They are not reusable.) - for rear bushing installation - for attaching the front arm and cross member - for attaching the stabilizer link and front arm Note: Refer to Front Transverse Link of Subaru Service Manual for removal and reinstallation of rear bushing. Note: Install rear bushing and front arm in the same angle as the original state before replacement. Put a mark on rear bushing, at which it is aligned with front arm flange. When rear bushing is reinstalled to a new front arm, align the rear bushing mark with the front arm flange.

Be careful of installing order and direction.

Be careful of installing order and direction.

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RECALL IDENTIFICATION LABEL

Type or print the necessary information on a Recall Identification Label. The completed label should be attached to the vehicles upper radiator support.

WVX-34

Additional labels are available through the Subaru Claims Helpline at 1-866-782-2782.

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES

Credit to perform this recall will be based on the submission of properly completed repair order information. Dealers may submit claims through Vehicle Claim Entry on Subarunet. com. Listed below is claim entry information:
CLAIM TYPE RC CAMPAIGN CODE WVX-34 LABOR A161-140 0.7 hrs. A161-143 2.5 hrs. LABOR OPERATION Front Lower Control Arms Inspect, Punch Test & Rust Proof Both Sides Front Lower Control Arms Inspect, Punch Test & Replace Both Sides Includes Alignment

Refer to pages 5 & 6 for part information.

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OWNER NOTIFICATION LETTER

Important Safety Recall Notice Subaru Recall Campaign WVX-34 NHTSA Recall No. 11V-464 November 2011 Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 2002 - 2007 model year Subaru Impreza and 2003 - 2008 model year Subaru Forester vehicles whose owners either currently reside in, or the vehicle has ever been registered in, at least one of the following states: Connecticut Delaware District of Columbia Illinois Indiana Iowa Maine Maryland Massachusetts Michigan Minnesota Missouri New Hampshire New Jersey New York Ohio Pennsylvania Rhode Island Vermont West Virginia Wisconsin

DESCRIPTION OF THE SAFETY DEFECT Subaru has determined that your vehicle may have been manufactured with front lower control arms (transverse links) that could corrode in the hanger bracket area if exposed to salt for a prolonged period of time. If the vehicle is operated for an extensive period in a salt-belt area (see list of states above that use salt extensively on the roads in the winter), continued exposure to salt could cause the lower control arm hanger brackets to rust and eventually break. DESCRIPTION OF THE SAFETY HAZARD The lower control arms are part of your vehicles front suspension. If one or both were to break due to rusting, control of the vehicle could be affected without prior warning, possibly resulting in a crash. If you encounter this situation, avoid sudden braking and steer straight ahead as you gradually slow down. Then move to an area off of the roadway where you can safely stop. INSPECTION / REPAIR Subaru will inspect and test the current condition of your vehicles front lower control arms. If both are found to be acceptable, anti-rust materials will be applied to the areas of concern as a preventative measure. If either control arm is found to be unacceptable, both will be replaced. These repairs will be performed at no cost to you.

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WHAT YOU SHOULD DO You should immediately contact your Subaru Dealer for an appointment to have the front lower control arms inspected and repaired as indicated in the Inspection/Repair section of this letter. HOW LONG WILL THE REPAIR TAKE? The time to inspect the front lower control arms and apply anti-rust material is approximately 42 minutes. However, if it is determined that the lower control arms require replacement, the total estimated repair time is 2 hours and 36 minutes. Additionally, after the anti-rust material is applied, the vehicle should not be driven for at least one hour to allow time for the material to dry. Therefore, it may be necessary to leave your vehicle the full day of your scheduled appointment to allow your dealer flexibility in scheduling. Please present this letter to your Subaru Dealer at the time this repair procedure is performed. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru dealer in your area would charge for replacement of the front lower control arms. Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete vehicle identification number (17 digits), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc. Customer Dealer Services Department Attention: WVX -34 Recall P.O. Box 6000 Cherry Hill, NJ 08034-6000 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select Find a Dealer. For additional information and the most Frequently Asked Questions, please go to: http://www.wvx34.service-campaign.com If you need additional assistance, please contact us directly:

Bulletin Number: WVX-34; Date: November 2011

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Telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 8:30 a.m. and 7:00 p.m. ET and Friday between 10:30 a.m. and 5:00 p.m. ET. E-mail: Go to www.subaru.com and select Contact Us. U.S. Postal mail: Write us at Subaru of America, Inc., Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000.

Please contact us immediately if the dealer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the dealer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicles proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicles title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd.

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MATERIAL SAFETY DATA SHEET

DAUBERT CHEMICAL COMPANY
4700 SOUTH CENTRAL AVENUE CHICAGO, ILLINOIS 60638 TELEPHONE: (708) 496-7350 FAX: (708) 496-7367 EMERGENCY CONTACT: CHEMTREC (800) 424-9300

HMIS HAZARD RATING

HEALTH FIRE REACTIVITY PERSONAL PROTECTION 1 2 0 X

Date of Review: March 9, 2011 Date of Preparation: February 1990 SECTION I: PRODUCT IDENTIFICATION Product Name: Chemical Family: Material Usage: NOX-RUST 7703-B Petroleum Solvent/Additive Blend Corrosion Preventive Compound

Revised: September 29, 2011 By: R. Lauterbach

EMERGENCY OVERVIEW: Petroleum solvent-based product with solvent odor. Combustible liquid; when product burns it releases typical hydrocarbon products of combustion. Refer to Section 3 for health effects and to Section 5 for fire hazard data. SECTION II: HAZARDOUS INGREDIENTS Component Aliphatic Petroleum Solvent CAS #64742-88-7 and/or #64742-47-8 and/or #8052-41-3 Petroleum Wax CAS #64742-42-3 Wt% 60-65 Recommended Exposure Limits (TWA) OSHA PEL: 100 ppm ACGIH TLV: 100 ppm ACGIH STEL: 200 ppm OSHA PEL: Not Established ACGIH TLV: 2 mg/m3(fumes)

9-13

SECTION III: HEALTH HAZARD INFORMATION Primary Routes of Entry: Inhalation, skin absorption. Acute Effects: Excessive inhalation may produce dizziness, nausea, headache, and incoordination. May cause srevere eye irritation and reversible skin irritation. Prolonged skin exposure may cause dermatitis or oil acne. Breathing mists may cause dizziness or pulmonary irritation. Chronic Effects: Not Determined Carcinogenicity: None of the components of this product are listed as carcinogens by NTP, IARC, or OSHA 1910(Z). Pre-Existing Medical Conditions Aggravated by Exposure: Exposure may aggravate pre-existing respiratory or skin problems. SECTION IV: FIRST AID PROCEDURES Inhalation: Move victim to fresh air and call emergency medical care. If not breathing, give artificial respiration; if breathing is difficult, give oxygen.
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Eyes: In case of contact with material, immediately flush eyes with running water for at least 15 minutes. Seek immediate medical attention. Skin: Wash skin with soap and water. Remove and isolate contaminated clothing and shoes at the site. Ingestion: DO NOT INDUCE VOMITING. Consult a physician. If vomiting occurs spontaneously, keep head below hips to prevent aspiration of liquid into the lungs. SECTION V: FIRE AND EXPLOSION HAZARD DATA Flash Point: 105 oF. (TCC ) Explosive Limits: LEL: 0.6

UEL: 7.0

EXTINGUISHING MEDIA: Small Fires: Dry chemical, CO2, water spray, or regular foam. Large Fires: Water spray, fog, or regular foam. Move container from fire area if you can do it without risk. Apply cooling water to sides of containers that are exposed to flames until well after fire is out. Stay away from ends of tanks. For massive fire in cargo area, use unmanned hose holder or monitor nozzles. If this is impossible, withdraw from area and let fire burn. Withdraw immediately in case of rising sound from venting safety device or any discoloration of tank due to fire. Special Firefighting Protection/Emergency Action: Fire may produce irritating or poisonous gases. Positive pressure self-contained breathing apparatus (SCBA) and structural firefighters' protective clothing will provide limited protection. Keep unnecessary people away; isolate hazard area and deny entry. Stay upwind; keep out of low areas. Isolate for 1/2 mile in all directions if tank, rail car or tank truck is involved in fire. If runoff from fire control occurs, notify the appropriate authorities. Unusual Fire/Explosion Hazards: Combustible material; may be ignited by heat, sparks or flames. Vapors may travel to a source of ignition and flash back. Container may explode in heat of fire. Vapor explosion hazard indoors, outdoors or in sewers. Runoff to sewer may create fire or explosion hazard. Products of Combustion: Carbon monoxide, carbon dioxide, oxides of sulfur, miscellaneous hydrocarbons. SECTION VI: SPECIAL PRECAUTIONS AND SPILL/LEAK PROCEDURES Steps to be taken in case Material is Released or Spilled: Shut off ignition sources; no flares, smoking or flames in hazard area. Stop leak if you can do it without risk. Small Spills: Take up with sand or other noncombustible absorbent material and place into containers for later disposal. Large Spills: Dike far ahead of liquid spill for later disposal. SECTION VII: SAFE HANDLING INFORMATION Precautions To Be Taken In Handling/Storage: Store in cool, well-ventilated area. Keep away from flames, sparks or hot surfaces. Never use a torch to cut or weld on or near container. Empty containers can contain explosive vapors. Other Precautions: Never wear contaminated clothing. Launder or dry clean before wearing. Discard oil-soaked shoes. Wash thoroughly with soap and water (waterless hand cleaner may be helpful in removing residues) after use and before smoking or eating. Avoid excessive skin contact. SECTION VIII: EXPOSURE CONTROLS Respiratory Protection: NIOSH-approved respirator for organic vapor and mist to control exposure where ventilation is inadequate. Ventilation: General and local exhaust. Personal Protective Equipment: Protective Gloves: Impervious gloves (Viton, PVOH, etc.) Eye Protection: Safety glasses with sideshields or chemical goggles.
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Other Protective Clothing or Equipment: If splashing is anticipated, wear rubber apron and boots or other protective equipment to minimize contact. SECTION IX: PHYSICAL AND CHEMICAL PROPERTIES Color: Appearance: Odor: Boiling Point (initial): Evaporation Rate (n-Butyl Acetate=1): Vapor Pressure (mmHg @ 20 oC): Vapor Density (air=1): Solubility in Water: Specific Gravity: pH: Percent Volatile by Volume: SECTION X: REACTIVITY HAZARD DATA Stability: Stable Incompatibility: Strong acids, oxidizing agents. Hazardous Decomposition Products: Carbon monoxide, carbon dioxide, oxides of sulfur, miscellaneous hydrocarbons. Hazardous Polymerization: Will not occur. SECTION XI: TOXICOLOGICAL INFORMATION None known. SECTION XII: ECOLOGICAL INFORMATION None known. SECTION XIII: DISPOSAL CONSIDERATIONS Waste Disposal Methods: Dispose of in accordance with State, Local and Federal regulations. Materials may become a hazardous waste through use. If permitted, incineration may be practiced. Consider recycling solvent. SECTION XIV: TRANSPORATION INFORMATION UN 1268, Petroleum Distillates N.O.S., (Naphtha Solvent), 3, PG III. Hazardous By Air, Export or in Totes. Domestically may be shipped on the ground in pails, kegs and drums as Corrosion Inhibitor, Non-Regulated. Tan Viscous Liquid Petroleum Solvent >300 oF <1 3.4 >1 Negligible 0.86 Not Applicable 71

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SECTION XV: REGULATORY INFORMATION Volatile Organic Content: (Calculated Values) VOC per gallon: VOC per gallon minus exempt solvents & water: EPA Hazardous Waste Number(s) (40 CFR Part 261): EPA Hazard Category (40 CFR Part 370):

4.6 lbs/gal 4.6 lbs/gal D001 DELAYED (CHRONIC) FIRE (COMBUSTIBLE)

WHMIS Classification: B3, D1A SARA TITLE III: This product contains the following TOXIC CHEMICALS subject to the Reporting Requirements of Sec. 313 of Title III of the Superfund Amendments and Reauthorization Act of 1986, and of 40 CFR Part 372: Chemical CAS No. Wt% NONE This product contains the following EXTREMELY HAZARDOUS SUBSTANCE(S) subject to Emergency Planning Requirements under Sec. 301-303 (40 CFR Parts 300 and 355) and Emergency Release Notification Requirements under Sec. 304: Chemical CAS No. Wt% RQ/TPQ Lbs NONE This product contains the following (CERCLA LIST) HAZARDOUS SUBSTANCE(S) subject to Emergency Release Notification Requirements under Sec. 304 (40 CFR Part 302): Chemical CAS No. Wt% Final RQ Lbs NONE

CALIFORNIA PROPOSITION 65: This product may contain trace quantities of the following chemicals that are identified by the State of California under the Safe Drinking Water and Toxic Reinforcement Act of 1986 ("Proposition 65") as either a carcinogenic or reproductive hazard: Chemical CAS No. Estimated Concentration % NONE

SECTION XVI: OTHER INFORMATION Although the information contained herein is believed to be reliable, it is furnished without warranty of any kind. This information is not intended to be all-inclusive as to the manner and conditions of use, handling, and storage.

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MATERIAL SAFETY DATA SHEET

DAUBERT CHEMICAL COMPANY
4700 SOUTH CENTRAL AVENUE CHICAGO, ILLINOIS 60638 TELEPHONE: (708) 496-7350 FAX: (708) 496-7367 EMERGENCY CONTACT: CHEMTREC (800) 424-9300 Date of Review: January 17, 2007 Date of Preparation: January 1991

HMIS HAZARD RATING

HEALTH FIRE REACTIVITY PERSONAL PROTECTION 1 2 0 D

Revised:

September 29, 2011 By: R. Lauterbach

SECTION 1: PRODUCT IDENTIFICATION Product Name: Chemical Family: Material Usage: NOX-RUSTX-210 Petroleum Solvent/Additive Blend Corrosion Preventive Compound

EMERGENCY OVERVIEW: Petroleum solvent-based product with solvent odor. Combustible liquid; when product burns it releases typical hydrocarbon products of combustion. Refer to Section 3 for health effects and to Section 5 for fire hazard data. SECTION 2: HAZARDOUS INGREDIENTS Component Aliphatic Petroleum Solvent CAS #64742-88-7, #64742-47-8, #8052-41-3 Diethylene Glycol n-Butyl Ether CAS #112-34-5 Wt% 85-90 Recommended Exposure Limits (TWA) OSHA PEL: 100 ppm ACGIH TLV: 100 ppm ACGIH STEL: 200 ppm NIOSH REL: 5 ppm ACGIH TLV: 20 ppm

SECTION 3: HEALTH HAZARD INFORMATION Primary Routes of Entry: Inhalation, skin absorption. Acute Effects: Excessive inhalation may produce dizziness, nausea, headache, and incoordination. May cause severe eye irritation and reversible skin irritation. Prolonged skin exposure may cause dermatitis or oil acne. Breathing mists may cause dizziness or pulmonary irritation. Chronic Overexposure: Not Determined Carcinogenicity: None of the components of this product are listed as carcinogens by NTP, IARC, or OSHA 1910(Z). Pre-Existing Medical Conditions Aggravated by Exposure: Exposure may aggravate pre-existing respiratory or skin problems.

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SECTION 4: FIRST AID PROCEDURES Inhalation: Move victim to fresh air and call emergency medical care. If not breathing, give artificial respiration; if breathing is difficult, give oxygen. Eyes: In case of contact with material, immediately flush eyes with running water for at least 15 minutes. Seek immediate medical attention. Skin: Wash skin with soap and water. Remove and isolate contaminated clothing and shoes at the site. Ingestion: DO NOT INDUCE VOMITING. Consult a physician. If vomiting occurs spontaneously, keep head below hips to prevent aspiration of liquid into the lungs. SECTION 5: FIRE AND EXPLOSION HAZARD DATA Flash Point: 105 oF. (TCC ) Explosive Limits: LEL: 0.6

UEL: 7.0

EXTINGUISHING MEDIA: Small Fires: Dry chemical, CO2, water spray, or regular foam. Large Fires: Water spray, fog, or regular foam. Move container from fire area if you can do it without risk. Apply cooling water to sides of containers that are exposed to flames until well after fire is out. Stay away from ends of tanks. For massive fire in cargo area, use unmanned hose holder or monitor nozzles. If this is impossible, withdraw from area and let fire burn. Withdraw immediately in case of rising sound from venting safety device or any discoloration of tank due to fire. Special Firefighting Protection/Emergency Action: Fire may produce irritating or poisonous gases. Positive pressure self-contained breathing apparatus (SCBA) and structural firefighters' protective clothing will provide limited protection. Keep unnecessary people away; isolate hazard area and deny entry. If runoff from fire control occurs, notify the appropriate authorities. Unusual Fire/Explosion Hazards: Combustible material; may be ignited by heat, sparks or flames. Vapors may travel to a source of ignition and flash back. Container may explode in heat of fire. Vapor explosion hazard indoors, outdoors or in sewers. Runoff to sewer may create fire or explosion hazard. Products of Combustion: Carbon monoxide, carbon dioxide, oxides of sulfur, miscellaneous hydrocarbons. SECTION 6: SPECIAL PRECAUTIONS AND SPILL/LEAK PROCEDURES Steps to be taken in case Material is Released or Spilled: Shut off ignition sources; no flares, smoking or flames in hazard area. Stop leak if you can do it without risk. Small Spills: Take up with sand or other noncombustible absorbent material and place into containers for later disposal. Large Spills: Dike far ahead of liquid spill for later disposal. SECTION 7: SAFE HANDLING INFORMATION Precautions To Be Taken In Handling/Storage: Store in cool, well-ventilated area. Keep away from flames, sparks or hot surfaces. Never use a torch to cut or weld on or near container. Empty containers can contain explosive vapors. Other Precautions: Never wear contaminated clothing. Launder or dry clean before wearing. Discard oil-soaked shoes. Wash thoroughly with soap and water (waterless hand cleaner may be helpful in removing residues) after use and before smoking or eating. Avoid excessive skin contact.

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SECTION 8: EXPOSURE CONTROLS

Respiratory Protection: NIOSH-approved respirator for organic vapor and mist to control exposure where ventilation is inadequate. Ventilation: General and local exhaust. Personal Protective Equipment: Protective Gloves: Impervious gloves (Viton, PVOH, etc.) Eye Protection: Safety glasses with sideshields or chemical goggles. Other Protective Clothing or Equipment: If splashing is anticipated, wear rubber apron and boots or other protective equipment to minimize contact.

SECTION 9: PHYSICAL AND CHEMICAL PROPERTIES Color: Appearance: Odor: Boiling Point (initial): Evaporation Rate (n-Butyl Acetate=1): Vapor Pressure (mmHg @ 20 oC): Vapor Density (air=1): Solubility in Water: Specific Gravity: pH: Percent Volatile by Volume: SECTION 10: REACTIVITY HAZARD DATA
Stability: Stable Incompatibility: Strong acids, oxidizing agents. Hazardous Decomposition Products: Carbon monoxide, carbon dioxide, oxides of sulfur, miscellaneous hydrocarbons. Hazardous Polymerization: Will not occur.

Dark Amber Liquid Petroleum Solvent >300 oF <1 3.4 >1 Negligible 0.8 Not Applicable 92

SECTION 11: TOXICOLOGICAL INFORMATION None known. SECTION 12: ECOLOGICAL INFORMATION None known. SECTION 13: DISPOSAL CONSIDERATIONS Waste Disposal Methods: Dispose of in accordance with state, local and federal regulations. Materials may become a hazardous waste through use. If permitted, incineration may be practiced. Consider recycling solvent. SECTION 14: TRANSPORTATION INFORMATION ********** EXPORT AND AIR TRANSPORTATION ******** UN1268, PETROLEUM DISTILLATES N.O.S., (Naphtha Solvent), 3, PGIII DOMESTIC BY GROUND:
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SECTION 15: REGULATORY INFORMATION Volatile Organic Content: (Calculated Values) VOC per gallon: VOC per Gallon minus exempt solvents & water: EPA Hazardous Waste Number(s) (40 CFR Part 261): EPA Hazard Category (40 CFR Part 370):

6.0 lbs/gal 6.0 lbs/gal D001, D005 DELAYED (CHRONIC) FIRE (COMBUSTIBLE)

WHMIS Classification: B3, D1A

SARA TITLE III: This product contains the following TOXIC CHEMICALS subject to the Reporting Requirements of Sec. 313 of Title III of the Superfund Amendments and Reauthorization Act of 1986, and of 40 CFR Part 372: Chemical CAS No. Wt% Barium Compounds 7440-39-3 0.4 (as barium) Diethylene Glycol N-Butyl Ether 112-34-5 3 This product contains the following EXTREMELY HAZARDOUS SUBSTANCE(S) subject to Emergency Planning Requirements under Sec. 301-303 (40 CFR Parts 300 and 355) and Emergency Release Notification Requirements under Sec. 304: Chemical CAS No. Wt% RQ/TPQ Lbs NONE This product contains the following (CERCLA LIST) HAZARDOUS SUBSTANCE(S) subject to Emergency Release Notification Requirements under Sec. 304 (40 CFR Part 302): Chemical CAS No. Wt% Final RQ Lbs Aliphatic Petroleum Solvent #64742-88-7, 85-90 100 #64742-47-8, #8052-41-3 CALIFORNIA PROPOSITION 65: This product may contain trace quantities of the following chemicals that are identified by the State of California under the Safe Drinking Water and Toxic Reinforcement Act of 1986 ("Proposition 65") as either a carcinogenic or reproductive hazard: Chemical CAS No. Estimated Concentration % NONE

SECTION 16: OTHER INFORMATION Although the information contained herein is believed to be reliable, it is furnished without warranty of any kind. This information is not intended to be all-inclusive as to the manner and conditions of use, handling, and storage.

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