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Part 1

Performance Development Review

Name Line manager Hien, Huynh Phu Position Dept IT Manager IT Period of review Work location From : 1/01/2012 HCMC To: 31-12-2012

Objective setting Name of Objectiv e Company target (10 pts) Specific targets/ tasks/ projects KPIs/ Parameter Point

Performance review Achievement Employee Manager' 's s assessme assessme

THM Datacenter Shifting to Hanoi (Primary Responsibility - Hien, Secondary Responsibility Tuong) 90 % ontime IT Support to South Zone and THM Company (Hungyen & Viet A Plant) as per the business requirement 95% uptime of IT Infrastructure for TH Store in South Zone 95% uptime for common IT infrastructure of TH Group IT infrastructure establishment, maintenance & troubleshooting for Viet A Plant

May'12

10

Department Feedback

95% 95%

5 5 5 10 5

Availabilty of IT Infrastructure at Veit A Plant when required Onen Office Implementation at South Zone and at Dec'12 THM Plant. 99% uptime and availability of THM Datacenter & 99% DR Site. (Primary Responsibility - Hien, Secondary Responsibility - Tuong) Implementation and adherence of IT Policy in south Zone and TH Milk Plant
Functional Priority (70 pts)

Audit 95% ontime availability of user support for SAP related query Dec'12 July'12

5 5 5 5

SAP user support and maintenence to TH Group Availability of SAP user manual for all SAP Process Identification of IT Regular Task, Related User Manual for the Task and Check List to ensure adherence of Task Schedule. 10 % reduction in IT Operating Cost compared to FY 2011

10% reduction in IT Operating Cost related to FY 2011 5

Customer service (10 pts)

Achieve 95% IT Infrastructure uptime for South Zone and THM Plants (Hungyen & Viet A Plant)
Achieve 99% uptime for common IT Infrastructure and our Datacenter

95%

99%

Training and motivating team member to initiate directly result in cost saving. innovation for cost saving & process improvement
People development (10 pts)

Atleast one IT innovation implementation which should 5

Training to upgrade IT Team member skill to increase their productivity in their assigned work and 95% uptime in IT Services and Ontime Support to user department prepare them for taking higher job responsibility

Total RATING GUIDELINE Performance Ranking 0 - 39 Poor performance 40 - 59 Needs improvement 60 - 74 Effectiveness 75 - 89 Excellent 90 - 100 Outstanding

Performance frequently does not meet objectives in terms of the performace indicators/ criteria established Meet some but not all of the objectives in terms of the performance indicators/ criteria established Performance meets and occationally exceeds objectives in terms of the performace indicators/ criteria established Performance consistently meets and frequently exceeds objectives in terms of the performace indicators/ criteria established Performance consistently exceeds all the stated objectives in term of performance indicators/ criteria established

Performance summary
Line manager' assessment Strength points

Improvement point

Signature
Date Prepared by Appraiser Approval Human Resources Sign name