Katherine J.

Robles
224 Cascade Drive 707.453.1657 Vacaville, California 95687 kt_kitten13@yahoo.com HIGHLIGHTS OF QUALIFICATIONS More than 6 years of professional experience in retail operations, merchandising, and specialized product promotions. Possess strong sales, negotiation, and effective communication skills to consistently provide a customer service-first approach. Hardworking, committed, and versatile in handling multiple tasks simultaneously while exceeding customer and company expectations. In-depth experience with various computer operating systems and accounting software; fast ability to learn and adapt to new technologies. RELEVANT SKILLS AND EXPERIENCE Sales/Promotions Contributed, spearheaded, and employed company-wide ideas in product promotions and sales as an active member of the marketing and promotional sales department. Maintained effective supply and merchandise stock levels as branch logistic Point-ofContact; minimized out-of-stock possibilities and increased product availability for customer purchase and satisfaction. Ensured top promotion of specialty and novelty items specifically tailored to customer shopping needs and high traffic areas; allowing maximum merchandise exposure and purchase potential. Increased company revenue through various company-approved promotions of slowpurchase items and services; recouped otherwise loss of company income. Customer Service Exhibited proven commitment to an overall customer satisfaction-guaranteed approach; allowing a high-customer retention rate while building productive relationships with new and prospective customers. Strong problem-solving and communication skills to strategically, tactfully, and politely handle customer complaints and concerns. Maintained and executed safety measures in accordance with company and state guidelines on occupational safety; allowing sanitary and accident-free conditions for customers and coworkers alike; accounting for 0 workplace accidents in a 12 month period. Clerical/Technical/Specialized Skills Exceptional ability to consistently handle numerous calls and workloads as Lead Receptionist in a high-volume industry; answered each inquiry in a professional, sensible, and timely manner. Prepared, generated, and organized records; eased access and review of critical information for leadership and supervisory decision making. Proven ability, accuracy, and consistency in inventory control, order processing, and cash handling. EMPLOYMENT HISTORY Sales Associate, Cashier (07/2012 01/2013) Lead Receptionist, Massage Therapist (04/2011 03/2012) Floor Sales Associate, Confectioner (11/2005 07/2009) Kenneth Cole Outlet, Vacaville, CA Harmony Beauty Spa, Vallejo Brendan Theaters, Vacaville, CA

EDUCATION AND TRAINING A.A. Massage Therapy, Carrington College, Citrus Heights, CA 2009 H.S Diploma, Vacaville High School, Vacaville, CA 2006 National Certification Board (Massage Therapy) (500+hours completed), in-progress