Microsoft Windows 7 x64 Ultimate Edition (Build 7600) Dell Inc. Dell System Inspiron N4110 iTunes 11.0.2.

26 QuickTime 6.5.1 FairPlay 2.3.31 Apple Application Support 2.3.3 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 6.1.0.13 Apple Mobile Device Driver not found. Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 0042B58001309698 Current user is not an administrator. The current local date and time is 2013-07-04 16:33:03. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is supported. Core Media is supported. Video Display Information Intel Corporation, Intel(R) HD Graphics Family

**** External Plug-ins Information **** No external plug-ins installed. The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device. iPodService 11.0.2.26 (x64) is currently running. iTunesHelper 11.0.2.26 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {1C243D9E-BC33-405E-A384-CCB3EEF13C88} Description: RELIANCE IP Address: 115.245.110.5 Subnet Mask: 255.255.255.255 Default Gateway: 0.0.0.0 DHCP Enabled: No DHCP Server: Lease Obtained: Thu Jan 01 05:30:00 1970 Lease Expires: DNS Servers: Thu Jan 01 05:30:00 1970 220.226.6.104 220.226.100.40

Adapter Name: {4A990D04-C321-4955-B1EC-DC6C1B9E96EB} Description: Dell Wireless 1702 802.11b/g/n IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 05:30:00 1970 Lease Expires: DNS Servers: Adapter Name: {4C089B25-D3E6-43CB-8F1D-5B5AD02768C7} Description: Realtek PCIe FE Family Controller IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 05:30:00 1970 Lease Expires: DNS Servers: Active Connection: Connected: Yes Online: Yes Using Modem: Yes Using LAN: No Using Proxy: No Firewall Information Windows Firewall is on. iTunes is NOT enabled in Windows Firewall. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2013-06-21 16:22:48. RELIANCE Thu Jan 01 05:30:00 1970 Thu Jan 01 05:30:00 1970