Managerial Ethics: First Take-home Exam: Individual Project June 16, 2013 Instructor: Fr.

Ozzie Mascarenhas SJ

Sampad Biswas GMP Section A G13041 Submission 8/07/2013

1. Are you a leader, born or cultivated or both? How do you characterize your leadership traits based on the leadership profiles presented by Narayana Murthy and Rahul Khosla?

In-born Leadership Traits

Cultivated Leadership Elements

Personal Leadership Traits based on N.Murthy Leadership Profile

Personal Leadership Traits based on R.Khosla Leadership Profile

Leadership Style, Inspirational Style, Imagination, Self Invention, Self- Organization Style, Convincing power, Moral Commitments Proper Behaviour, Setting up goals and purposes, Moral Sensitiveness, People Accountability, Understanding psychological drift of followers, Use of Leadership powers, Teamwork skills, Ethics of change Rewarding Meritocracy, Honesty and Loyalty, Encouraging Participative style of decision making, Having own clear Vision and Goal, Creating a Unified Goal for Followers and Leading them towards it, Offering value to customers, Unity among diversity Personally inspired for better performance, Result driven by taking Calculated Risk, Clear Communication with all the levels, Ability to spot talent and groom the individual, cultivating Responsible leadership style

I think the my leadership quality is generated from my inherent characters and the from the learning cultivated throughout my professional and personal life.

Essentially Mr Murthys style of leadership is more directed to Social commitment and Reward Oriented. This in-turn helps to groom up raw Talents and motivates them to be focused towards a common goal. Mr Khoslas style of leadership is Performance driven, Result is the key factor and Grooming Healthy competitive spirit for the well being of the Organization.

2. Mindful leaders, says Rahul Khosla (ibid), learn constantly and the richness and diversity of their experience enhances their effectiveness progressively. How will you structure and embellish your leadership traits with experience and exposure of the past?

Leadership Quality

Honesty

Communication

Cultivated through Cultivated through Past Exposure Experience Imparted through Teachings Realized the importance and by Parents, Teachers and weightage of this trait by facing proper guidance by Superiors situations of ethical dilemma both in personal and professional lives Practiced effective way of Learnt attributes of communication in order to relate responsible behaviour while my views with my office peers and communicating with others superiors; Self- Learning through during study life; Learnt the Training and feedback from team technical features of members and creating a productive communication through soft work environment depending upon skill development studies. good communication skill. This is the thing which has Self Learned by leading other peers driven me in pursuing higher through examples in various team education by dedicating work situations; Delivered quality

myself completely; Factored responsible work with peak amount by Commitment setting up Aims and of hard-work and the proper focus.

working

towards

achieving

these goals; Have taken so many leadership roles in

professional life to convince the superiors and peers to achieve the unified goal. Undertaken challenging tasks As a Leader of planning team, have Confidence and delivered quality output in worked towards quality result with time; Maintained Calmness optimistic view and keeping up and Collected thought Team Morale; During tough

processing under unfavourable situations, assured team members circumstances. that only who work they fail and the important thing is to learning from mistake and to focus on the larger goal

Held various leadership roles Under

team

settings, of

have team

and Captained teams thereby understood Ability to Delegate

strengths

indulging in situations of team members and capitalized on them; work where collective efforts Work were utmost can be by thereby handled delegating reducing more on the

important; efficiently Trust strengths,

Imparted within

Mutual to

Team

inculcate efforts behind it.

intrinsic strength

At unknown situation guided Inculcated the ability to Trust Intuition the team through guts and myself during tough situations; based past

calculated risk based on past Developed experiences; Reached out to decision various superiors or SBU exposure

good making

reflex through

heads to get their input. Through Education and past experiences, have learnt Have developed the ability to

different facets of inspiring forecast based on past exposures, to Ability to Inspire team members; Honed ability share the vision with my team; for people accountability and Developed ability to acknowledge democratic leadership involvement In order to inculcate Positivity into others my own thinking process has to be in the right frame of mind; Have learnt the art of balancing work and social life in order to better deliver my work Out of Box thinking on basis of trust on own intuition and abilities, has driven me to nurture my creativity. methodology for of and appreciate quality work

collective delivered by members and reward them Learnt to maintain the fine balance between productivity and playfulness while working in team settings; Incorporated positive frame of mind while working within a diverse team environment Decision making under various types tough situations demands critical thinking abilities which has improved to develop my creativity.

Positive Attitude

Creativity

3. What is ethical versus moral versus corporate leadership, and how do you map your life along these three paths? [See Table 9.3]. Dimensions Corporate Leadership Is Multifaceted involving concept, construct, model, paradigm and Exercises influence in the choice of means and ends Ethical Leadership Is Multifaceted involving elements of Diversity of Attitudes, Values, Cultures and Exercises Moral influence in the choice of means and ends. Moral Leadership Is Multifaceted involving parameters of Religious beliefs, conscience, virtues, and integrity and Exercises Moral principles and improves communities of humans. Self- Mapping My Basic leadership style belongs to Corporate leadership style. Mainly result driven by utilizing various means. However, at the time of leading team members from diverse communities and nationalities Ethics and Morality also become important dimensions. basic

Nature

The leader follows The principles corporate represents Entity of Influence of the follows

leader The

Leader My

Ethical follows Moral leadership style to belongs and Moral Principles while taking or to

he/she principles while Principles while imparting induce influence on followership and based attitudes, beliefs, intentions values.

making decisions and corporate exerting influences decisions followers subordinates.

on subordinates.

on Decisions Facing Dilemmas

and under corporate environment.

Leadership

style Leadership

style Leadership style

My leadership is

involves ways such involves as Incentive, Impression, Style of Leadership Rewards, Force, and Inspiration, Promises influence to Incentives, leader Persuasion

involves style generally

Organization, Council,

Inspirational,

and Persuasion, and Reward based that Incentives that and

follower relationship. must be Ethical in must be Moral Persuasive. motives. in Content. While addressing diversity variety thoughts style incorporates Ethical and and of my

Moral values. Employer/ Employees, Suppliers/Distributor Encompasses scope such Encompasses My leadership is

as scope such as style Families/ essentially

Local/Global,

Leadership in Ideas, Supplier/Distribut Communities of Corporate Scope Of or. Ethical Suppliers and style. Leadership Technology, Innovation Prosperity. and Leadership Distributors. incorporates in Corporate Values, and Sustainability Principles however caters to Leadership global communities wisdom, Vs integrity

It

Local, and works sharing. for Global

and

Giving back to the community.

Sustainability

Control of Follower Following Prime Motive behind behaviour, popularity,

Fair Following

The

Prime

Trade Principles, Moral Principle motive behind fulfilling rights of Trade, my leadership

Leadership reputation,

wealth, and duties, doing Inclusive right/just things

style is Sense following

benefits and loyalty.

growth of the of communities involved

fair principles, Deliver goodwill for

the society and being Ethically balanced.

4. Some twenty five years ago, Robert Greenleaf spoke and wrote about servant leadership. How do you understand, apply and verify it in your life up to now? According to Pattersons working theory of servant leadership, the definition of servant leadership is as follows: Servant leaders are those who serve with a focus on the followers, whereby the followers are the primary concern and the organizational concerns are peripheral. The servant leader constructs are virtues, which are defined as the good moral quality in a person, or the general quality of goodness, or moral excellence.

Dimensions of Servant Leadership

Necessity of Leadership

Major Philosophy/ Understanding Legitimate absolute power is irrelevant and becomes an Ethical imperative. Leader or Follower is expected to always Listen, Search, Give and Expect. Servant is the first priority and inspired by the desire to Serve. The service must be selfless and involve collective enthusiasm. The nature of relationship is essentially Relational. Positive, affirmative, inspiring. This kind of leadership is prophetic and driven by inspiration than rationalism. Helps the follower to grow in faith,

Focus of Leadership

Characteristic of Leadership

Mapping to my Life and Verifying the Experiences Whenever I have acted as team leader role, in the absence of the assigned authority, the servant leadership style was followed. Sometimes, when I as a team leader found that one of the team member could not attend the responsibilities given, I have volunteered as much as possible without any expectation only except mutual admiration. During performance review meetings or during any project status review meeting, I always highlighted fruitful performances and unique contributions by

Challenges to Leadership

Impact of Leadership

hope, self-esteem and most juniors which in turn gives importantly freedom. confidence to them and improves mutual understandings also. The ethical failure persists as While leading team members long as the world is occupied belonging to diverse by the marginalized and the communities, at times I had powerless. People are to assign responsibilities continually exploited and based not on skill sets but on discriminated. Ethical and their community background. Moral Challenges lie in No rational thought process followers responding only to there, just simply those individuals who are discrimination. chosen as leaders because they have proven worthy. Significance of this At the time of taking various leadership is serving a management decisions, care community having a is taken such that outcome of common journey. The the process leaves a positive leader sets a vision and impact on the immediate directs the team members community involved. More and the community involved so, the process is well towards achieving the documented such that in common destiny. Thus, future the process can be Servant leadership can enhanced and better utilized transform Global capitalism, for the betterment of the to serve better the whole of whole community. humanity.

5. Leadership is both an art and a science. Delineate the art features of your leadership style as well its science features. What do you see and learn from the past, and how do you plan for effective leadership for the future that is a convex combination of art and science?

Leadership Dimensions

Learning from Past Experiences Involves the psychology reading of the listener and also the expectation of them.

Communication (Art)

Persuasiveness (Art)

Involves both intra Team and inter team negotiation skills. One has to address and empathize the degrees of demands of both the client and the service provider in

Requirements for Implementation Plan for the Future Need to understand the Body Dialect as effective communication is built with help of it and also fulfils the expectation of the audience. Need to understand the varying degrees of priorities involved for negotiating pointer. Understanding such a priority is much of an Art

equanimity.

Creativity(Art)

Intuition (Science)

Under circumstances where traditional solutions become in applicable, thinking out of the box involves creativity. This creativity in turn involves knowledge and relational aspects across different domains of technology and ideas. Past experiences have honed my reflexive decision making ability. Moreover, a mindset is created where probable outcomes are already known within that in turn makes the decision making process more efficient. Essentially involves understanding of Team dynamics and postulate the strengths and weaknesses of team members. Delegating work based on such factors, makes the whole exercise enjoyable and interesting. People need to feel that they are involved in the decision making process and end results obtained. Hence accountability of people is also involved. More so, ability to forecast a Common vision for the team certainly inspires them for long term results. It comes from practice and past experiences. However, one can benefit from techniques of meditation and focus. Thus, one is better involved with the work and enjoys it thoroughly.

Ability to Delegate (Science)

Ability to Inspire (Art + Science)

and involves Mind reading, Facial gesture recognition and Body language attributes. Need to enhance my imagination and objective relational skill sets. As my past experiences has been diverse, relating learnings from diverse domains and creating solutions for seemingly unsolvable problems is much an Art. Need to understand the qualitative and quantitative aspects of decision making processes. This will in turn enhance my intuitive abilities and further my understanding of building effective intuition based on learning from past experiences. Need to better understand and address the diversity among international team settings. Certain cultures and communities have inherent strengths and weaknesses, if known will certainly make the process simpler and efficient. Need to understand the deficiencies of the team as a whole. Thus, making the team realize their shortcomings will better prepare them for the shared vision and give them freedom to be creative.

Commitment ( Art + Science)

Better understand the nature and scope of work in hand. This will ultimately help in creating a work break down structure and make individual tasks simpler. Thus, enhancing the commitment towards the

Honesty ( Art + Science)

Confidence ( Art + Science)

It cannot be taught but can be acquired and inherited. People have varying degrees of honesty and this can be well accessed in team environment. It encompasses all the leadership qualities mentioned. A befitting leader will have proportionate qualities that in turn will mould into supreme confidence.

final goal. Better understand Team dynamics, so that members with this prominent quality can be suitably rewarded and made as role models for the organization. As I will subsequently fulfil the requirements of all the qualities mentioned above, this will in turn hone my leadership skills. Thus, I will emerge as a Supremely confident individual.

6.

According to Nitin Nohria and Rakesh Khurana (2010), leaders create meaning, communicate it effectively, and realize it in themselves and their followers. How will you understand, apply and verify this form of leadership in your life up to now, as well as plan for the future? [See Table 9.5].

Leadership Activity Dimensions

Creation of a Vision

Creation of Mission

Understanding, Application and Verification Based on Experiences Leaders make Vision based on Big Ideas which are exciting to the people. The whole creative process of vision development consists of stages like observing, reflecting, writing, speaking. A powerful Vision attracts people to join that organization and motivates them to deliver better resulting growth of the business. Successful leaders build strong organization culture by implementing the Vision into Mission Statement which should address the business, product and he stake holders.

Implementation Plan for the Future Better effective communication skills, understanding the demnd of the business and the way to relate it with people.

Creation of Objectives

Clearly understand the Vision and the Values of the organization which will in turn help in formulating effective communication strategy with team members and drive them passionately towards a common End result. An organization has Along with the mentioned Business, Product, Market, goals , sustainability goals

Customer and Profitability and ecology goals are also goals. An effective leader has need to be addressed through to prioritize and pursue all the implementation plan. these goals based on what the organization demands. Effective leaders Structure their Organization for better Communication, Productivity and Innovation. As the design evolves most organizations have elements of hierarchy, flexible and organic structures. Effective leaders carefully choose Inputs/ Drivers for the organizational processes. These inputs are based on Core Values, Duties and Responsibilities and Design and Development policies of the organization. Hence, a framework of Organizational processes are evolved that involve New Product Development, Quality Control methodologies, Product Expansion and Growth and Creativity and Innovation. Involves various facets of performance measurement such as Revenue and Growth, Market Share and Capitalization, Return on Quality and Assets, Price/ Earnings Ratio, Order booking, Customer complaint . Effective leader is able to grasp the relevant information and create a yardstick for accessing the Performance of the organization as a whole. Better understanding of complexities of various types of organization to learn individual benefits and disadvantages. Apply and track results both in terms of monetary involvement and well being of the community.

Design of the Organization

Design of Organization Process

Enhance personal skill set for various Organization process methodologies such as MIS, Variance analysis, Company budget, CRM compliance etc. Become Central Planner in order to better guide various departments and Projects within the organization.

Organizational Performance Measurement

Integrate (inter/intra) Customer review and Feedback mechanisms to various functional units of the Business. This will help in maximising the performance by accessing the Gaps and addressing the weaknesses.

References De Pree, Max (1992/2008), Leadership Jazz: The Essential Elements of a Great Leader, Double Day Fielder, Fred (1967), A Theory of Leadership Effectiveness, New York : McGraw-Hill www.nsba.org - Leadership Qualities www.forbes.com/leadership www.psychologytoday.com/basics/leadership