Channel System -the use of more than one channel of distribution to sell a product; an organized, structured and unified

distribution channel system in which producer and intermediaries or middlemen (wholesalers and retailers) work closely together to facilitate the smooth flow of goods and services from producer to end-user 1. A dealership management system (DMS) or auto dealership management system is a bundled management information system created specifically for large equipment manufactures. DMS software typically includes support for all aspects of running a dealership such as:

Tracking vehicle inventory Tracking sales Finance and insurance calculations Menu selling systems Tracking customers (and customer follow up) Accounting Managing dealer website Calculating employee commissions Purchase order tracking Parts inventory Work order management Appointment scheduling Proper planning Follow-up

2. The Delivery Management System (DMS) provides customer management and billing for home delivery services. It provides a full range of features including forecasting inventory needs, maintaining standing orders, entering order adjustments, recording customer payments, and invoicing customers. Online customer account management allows your customers to make one-time adjustments, change their standing order, and view their account balance. Numerous customer, product, and sales reports are also provided to assist in business decisions. Modules for order entry and monitoring, dispatch, and cycle processing Quick order entry and tracking Automated rating and driver settlements On-Demand order dispatching Computer-aided dispatch Real-time communications with drivers Location confirmation (GPS) Proof of delivery (POD) Distribution Management (ASN import, route creation, monitoring, and manipulation) Operational reporting (driver manifests, OS&D, etc)

Order invoicing

3. Customer relationship management (CRM) is a widely implemented model for managing a companys interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processesprincipally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients to return, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy. Customer Pricing File Order Purchasing File Customer Listing Consolidating pertinent information Marketing Cross-sell Customer Service and Support

4. Sales force management systems are information systems used in CRM marketing and management that help automate some sales and sales force management function. They are often combined with a marketing information system, in which case they are often called customer relationship system. 1. Customer contact activities Lead generation & capture Handle Customer enquiries Prospects for new Customers Customer Visits Phone Calls Correspondence Customer entertainment Outstation travel Arrange customer visits to reference sites or execution units Conduct demonstrations Negotiations Preparation of proposals and quotations Cost benefit analysis Comparison with competitors 2. Solution design activities Requirements capture Preparation of case studies Configuration/design of solution Preparation of Layouts/ Drawings/ Sketches Cost estimation 3. Co-ordination and follow-up activities

Purchase Order follow-ups with customers Order Booking Co-ordination with distributors & agents Co-ordination with execution/manufacturing unit Order/Project Tracking Quality Checking Oversee Installation Installation Bugs / Damage / Short Supply Handling Payment follow-ups and reporting Complaint Handling 4. Administrative activities Weekly sales activity plan Attendance reporting Collection reporting Order documentation Expenses reporting Daily/ weekly/ monthly reporting Sales forecast Post sales analysis (Profit & Loss) 5. Self-education activities Keeping track of market know-how Attending seminars, presentations and meetings Attending exhibitions & road-shows Monitoring competitor activity 5. Market intelligence is the information relevant to a companys markets, gathered and analyzed specifically for the purpose of accurate and confident decision-making in determining market opportunity, market penetration strategy, and market development metrics. Market intelligence includes gathering of data from the companys external environment, whereas the Business Intelligence process primarily is based on internal recorded events such as sales, shipments and purchases. The purpose of incorporating Market Information or intelligence into the Business Intelligence process is to provide decision makers with a more complete picture of ongoing corporate performance in a set of given market conditions.
Identifying prospective export markets and high-opportunity segments Understanding consumer behavior and how a product can fulfill or create a need Identifying the best market entry strategy and product introduction tactics Getting insights into competitors strategies, operations, strengths and weaknesses. Finding out the key success factors to play and win in that specific market