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Disclaimer
This document and the software, subscription service and/or technology described in this document are furnished under and are subject to the terms of a separate license agreement, a subscription service agreement or a services agreement. EXCEPT AS EXPRESSLY SET FORTH IN A LICENSE AGREEMENT, SUBSCRIPTION SERVICE AGREEMENT OR A SERVICES AGREEMENT, WEBTRENDS INC. PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO RIGHTS OF ANY KIND ARE GRANTED TO YOU IN THE SOFTWARE, SUBSCRIPTION SERVICE AND/OR TECHNOLOGY DESCRIBED IN THIS DOCUMENT, UNLESS SUCH RIGHT HAS BEEN GRANTED TO YOU UNDER A SEPARATE LICENSE AGREEMENT, SUBSCRIPTION SERVICE AGREEMENT OR SERICES AGREEMENT. You agree that you shall not loan, sell, or otherwise transfer this document. Except as expressly set forth in a license agreement, subscription service agreement or services agreement, you agree that you shall not reproduce, store in a retrieval system, provide access to or transmit in any form or by any means, electronic, mechanical, or otherwise, all or any part of this document or the software, subscription service and/or technology described in this document. Some companies, names, and data in this document are used for illustration purposes and do not represent real companies, individuals, or data. This document may include technical inaccuracies or typographical errors. Webtrends Inc. may make improvements in or changes to the software, subscription service and/or technology described in this document at any time without notice. 1996-2010 Webtrends Inc. All rights reserved. U.S. Government Restricted Rights: The software is "commercial software." If the software and documentation are being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), in accordance with 48 C.F.R. 227.7202-4 (for Department of Defense (DOD) acquisitions) and 48 C.F.R. 2.101 and 12.212 (for non-DOD acquisitions), the government's rights in the software and documentation, including its rights to use, modify, reproduce, release, perform, display or disclose the software or documentation, will be subject in all respects to the commercial license rights and restrictions provided in the license agreement. Government technical data and software rights related to the service include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation).
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Contact Information
Sales and General
Webtrends, Inc. 851 SW 6th Ave. Suite 700 Portland OR 97204 Phone: 1-503-294-7025 Fax: 1-503-294-7130 US Toll Free: 1-877-WEBTRENDS (1-877-932-8736) Email: feedback@webtrends.com
Online Resources
Webtrends Home Page: http://www.webtrends.com Webtrends Support Center: http://www.webtrends.com/support Webtrends Professional Services (Consulting and Training): http://www.webtrends.com/services Online Customer Center: http://www.webtrends.com/resources
Intended Audience
This book provides information for administrators who are responsible for installing and configuring Webtrends Analytics software or setting up Webtrends Analytics On Demand.
Help
Provides context-sensitive information and step-by-step guidance for common tasks, as well as definitions for each field on each window.
Note
Users who only have View Reports permissions automatically use Webtrends Analytics Reports instead of Webtrends Administration. While they can view the reports, they may not have access to any of the other controls. We recommend distributing the Webtrends Analytics Reports Users Guide to these users as a introduction to navigating Webtrends reports and report data.
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Webtrends Visitor Data Mart On Demand User's Guide (Formerly Webtrends Marketing Warehouse On Demand Users Guide)
This guide includes information about using Webtrends Visitor Intelligence for ad hoc data analysis, using Webtrends Explore to analyze web business events by segment, and using Webtrends Score to identify qualified users based on their web site actions. It also provides a detailed reference to Visitor Intelligence report data. Webtrends administrators can also find information about implementing and using Webtrends Marketing Warehouse.
Webtrends Visitor Data Mart Schema Reference (formerly Webtrends Marketing Warehouse Schema Reference)
Provides an overview of the Marketing Warehouse databases for experienced database administrators. This guide helps you understand the data in the Marketing Warehouse, giving you the foundation you need to use the data productively. It provides instructions for populating the Marketing Warehouse databases using Webtrends Administration and for viewing the data once it is available. It also describes how the databases are constructed and how that affects the function of the different types of data.
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Providing Feedback
Your comments are very important to us. Please take the time to let us know about your Webtrends experience by doing one of the following: Click Customer Center in the upper right corner of the Webtrends banner. Then click Contact Us and click Submit Product Feedback in the right pane. From Webtrends Analytics Reports, click Help > Feedback from the upper right corner of the report. The Feedback page of the Webtrends web site opens in a new browser window. You can use it to report a bug, request a feature, or give general feedback about your user experience.
Documentation Center
The Webtrends Documentation Center brings together a variety of materials and references to help you learn to use Webtrends products more effectively. To access the Documentation Center: Go to webtrends.com, click Support, then click Product Documentation (under Documentation and Downloads). Click Documentation Center in the left footer in any of the guides.
Conventions
The library uses consistent conventions to help you identify items throughout the documentation. The following table summarizes these conventions.
Convention
Bold
Use
Window and menu items Technical terms, when introduced Book and CD-ROM titles Variable names and values Emphasized words File and folder names Commands and code examples Text you must type Text (output) displayed in the command-line interface
Italics
Lucida Console
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Table of Contents
Chapter 1
What Is SmartView?
Who Should Use SmartView? ................................................................................................................1 How Customers Use SmartView ............................................................................................................1 Media Sites Use SmartView to Captivate Visitors .........................................................................1 Commerce Sites Use SmartView to Drive Orders ..........................................................................2 Campaign Managers Use SmartView to Optimize Landing Pages ................................................2 What Types of Web Sites Work with SmartView? ................................................................................2 Document Revision History ...................................................................................................................4
Chapter 2
Chapter 3
Configuring SmartView Using JavaScript Tags ...........................................................................17 Adding Scenarios and Custom Segments to SmartView ......................................................................20 Creating Scenarios for SmartView ...............................................................................................20 Creating Custom Reports for SmartView .....................................................................................22 Fine-Tuning SmartView Data ..............................................................................................................23 Tagging to Uniquely Identify Links ..............................................................................................24 Preparing Dynamic Site Data for SmartView ...............................................................................24 Adjusting Report Period Settings ..................................................................................................25 SmartView and Your Web Site Strategy ..............................................................................................26 Using SmartView for A/B Testing ................................................................................................26 Using SmartView to Measure Offer Success ................................................................................27 Using SmartView to Optimize Landing Pages .............................................................................27 Document Revision History .................................................................................................................28
Chapter 4
Index ....................................................................................................................... 39
Chapter 1
What Is SmartView?
SmartView, the intuitive metrics overlay solution, makes it easy to evaluate the most important real estate of your web site by any number of the twenty success measures that tracks. With SmartView, you can easily navigate to any of your important goal pages to measure link performance, evaluate content and offers, and optimize page conversion. SmartView also allows you to precisely identify how different customer segments interact with offers and creative elements on each page. For example, with SmartView you can evaluate whether your Google visitors respond better to a promotion then your Yahoo visitors. With Custom Reporting, SmartView can be customized to track any segment that is important to your business.
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What Is SmartView?
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What Is SmartView?
The following graphic shows a report summary for the entire web site in the Pages dialog, with link data tagged and highlighted on the web page.
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What Is SmartView?
Added footer link to Documentation Center. Added Document Revision History section.
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Chapter 2
Installing SmartView
You can access the SmartView installation program through Administration. Review the minimum system requirements before installing SmartView. For more information, see . Note
If you do not have Administrator rights to the computer where you are installing SmartView, your Windows user account must belong to the Power Users group before you can install SmartView.
To install SmartView: 1. Log in to . 2. In the left pane, click Administration > Install Components. 3. Click Install SmartView. The SmartView Installation Wizard starts. 4. The Welcome window opens. Click Next. 5. Select the I accept the terms of the license agreement option. You cannot continue with the installation without accepting the license agreement. Click Next. 6. The Destination Folder dialog opens, showing the default installation folder for SmartView. The default location is C:\Program Files\ SmartView. a. If you want to accept the default location, click Next. b. If you want to install to another location, click Change and browse to it. 7. Click Install to start the installation. 8. When you are prompted to close all Microsoft Office applications, close all the Internet Explorer windows including the one running .
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Starting SmartView
After you install SmartView, you can log in to SmartView and look at sample report data. If you are upgrading from an earlier version of SmartView, no changes are necessary to work with any SmartViewcompatible profiles already set up. To start SmartView: 1. If you or your administrator created an Advanced SmartView profile, you can start SmartView from Administration. a. In the left pane, click Administration > Web Analysis > Reports & Profiles. b. Click the name of an Advanced SmartView profile, and SmartView launches. 2. Otherwise, launch Microsoft Internet Explorer. 3. Type the web site you or your administrator have configured SmartView to work with in the Address field. 4. Click the SmartView icon in the browser toolbar. SmartView opens in the left pane. 5. If you have multiple Analytics servers you can connect to, log out of SmartView, click Connections, and select the connection you want to use. If you are logged in, you must log out to see the Connections option. 6. Type your user name and password and click login. SmartView connects to the server if that server is available. If your server is not available, SmartView cannot display your reports or superimpose data in the web page you are browsing. If you cannot successfully log in, contact your administrator to make sure you are logging into the correct server.
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7. Reports for your web site are displayed in the left pane and statistics for the page selected are superimposed on your web page in the right pane.
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SmartView shows the value of the currently selected measure for links on the page. If a page contains links with duplicate HREFs, you will see a solid line around one of the links and a dashed line around the others.
Note
You can also view SmartView report data in HTML format from Analytics Reports.
Note that what you select in the left pane changes the report information in the right pane. As you browse your site, following different links and looking at various pages, the reports in the left change to show details for the page you are viewing. The following graphic shows SmartView and highlights the main features.
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Callout 3 4 5 6 7 8
Description Customize SmartView options. Get Help for SmartView. Log out of SmartView. View data for the current page. Click to view other measures for the link. View link data. If a page contains links with duplicate HREFs, you
will see a solid line around one of the links and a dashed line around the others.
9 10 11 12 View reports for the entire site. View reports for the active page. View navigation paths for the active page. View link data for the active page.
Customizing SmartView
You can customize how your SmartView report data is displayed in the link tags. These settings are available from the Preferences menu.
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To limit the quantity of tags: 1. On the Preferences menu, click Link Tags > Link Tag Filter. 2. By default, all the available link data is displayed. To refine the amount of data on the selected web page, you can select Top 10 or Top 5.
5. Type the URL of the server which analyzes your SmartView profiles. For example, http:// host:7099/. Your administrator can provide this information. 6. Click Save.
Added footer link to Documentation Center. Added Document Revision History section.
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Chapter 3
Getting Started
Webtrends provides two ways to track web site activity for SmartView: If your organization has traffic that is typical for an enterprise-level site, you can use the procedures described in Creating a Profile for Basic SmartView Reports or Creating an Advanced SmartView Profile on page 15. Most organizations use this method of tracking page data for SmartView. If you use Webtrends On Demand or SmartSource Data Collector and your organization has an exceptionally large site, consider using the JavaScript tag to collect data for SmartView. For more information, see Configuring SmartView Using JavaScript Tags on page 17.
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Getting Started
7. Continue to follow the steps in the New Profile wizard. For more information on the settings in each dialog, see the Administration Help. 8. When you get to the Report Packs dialog, make sure the Include standard reports check box is selected. 9. When you get to the SmartView dialog, select the Enable Basic SmartView Reporting check box. 10. Specify the domain of your web site and click Next. Typically, you specify the same domain you specified in the Home dialog. If your site includes more than one subdomain, specify the domain name that encompasses all of them. For example, yahoo.com is a domain name, while mail.yahoo.com is a subdomain. As a best practice, select Use the following domain(s) and type the domains in the text box provided, such as mysite.com. Separate multiple sites with a space. 11. When you get to the Summary dialog, click Additional Settings. 12. Click Analysis > Page File Types. 13. Click Use page file type definitions listed below. 14. If Page File Types settings have been globally configured, click Import Global List. a. Edit each definition indicated in the Truncate Query Strings column as Yes. b. Make sure Show query string in reports is selected. 15. Otherwise, click Add File Type. a. In the File Extension text box, type the extension of a file type that your web site uses. b. Leave Show query string in reports selected. c. Add all the file types that your web site uses. d. Click Done. 16. If you are using the software version of Webtrends, click Analysis > Table Sizes and specify the limit for Single Level Paths, Forward. If you use Webtrends On Demand, click Analysis > Table Sizes and view the limit for Single Level Paths, Forward. You can contact Support if you want to request a change to this setting. Use the following guidelines: If your web site has fewer than 1000 unique pages, set the limit to 50000. If your web site has fewer than 10000 unique pages, set the limit to 100000. f your web site has fewer than 50000 unique pages, set the limit to 500000. 17. Click Reports > Report Periods. As a best practice, configure the Report Periods and Storage settings for one of the following period sets: Daily and weekly data Daily and monthly data Daily data only. For more information, see Adjusting Report Period Settings on page 25.
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Getting Started
18. Click Reports > Report Templates and select a template that contains the following reports: Pages Entry page Exit pages Single-page visits Single-level paths, forward Single-level paths, reverse Webtrends Analytics uses these reports that to populate your SmartView reports. You can confirm which reports a template contains by selecting Web Analysis > Report Designer > Templates. 19. Click Administration > Profile Access and make sure that users who need this profile are listed and that you give them at least View profile and View Report rights. 20. Click Analysis > Session Tracking and make sure the tracking method selected for this profile includes one or more of the alternate methods (Auth, URL, Param, or Cookie). SmartView requires a method other than the IP Address and agent combination to track routes through your site. This data is needed for the Single Level Paths in the Pages dialog. 21. Click Advanced > URL Rebuilding. Select the URL Rebuilding definition that identifies the unique pages on your web site. For more information about URL Rebuilding, see Preparing Dynamic Site Data for SmartView on page 24. 22. Click Save. After Webtrends analyzes the profile, you can view your reports in SmartView.
Getting Started
As a best practice, select Use the following domain(s) and type the domains in the text box provided, such as mysite.com. Separate multiple sites with a space and click Next. 10. If you are using the software version of Webtrends, in Page File Types, click Use page file type definitions listed below. If Page File Types settings have been globally configured, click Import Global List. Edit each definition indicated in the Truncate Query Strings column as Yes, and click Show query string in reports. If Page File Types settings have not been configured, click New to specify the pages included in the Webtrends reports that are the foundation for SmartView reports. For more information, see Configuring Page File Types for SmartView on page 16. 11. In URL Rebuilding, select your URL Rebuilding definition that identifies the unique pages on your web site. For more information about URL Rebuilding, see Preparing Dynamic Site Data for SmartView on page 24. 12. In Session Tracking, make sure the tracking method selected for this profile includes one or more of the alternate methods, (Auth, URL, Param, or Cookie). SmartView requires a method other than the IP Address and agent combination to track routes through your site. This data is needed for the Single Level Paths report in the Pages dialog. 13. Continue to follow the steps in the profile wizard. When the Summary dialog is displayed, click Additional Settings. 14. Click Reports > Report Periods. As a best practice, configure the Report Periods and Storage settings for one of the following period sets: Daily Daily and Weekly Daily and Monthly. For more information about report periods, see Adjusting Report Period Settings on page 25. 15. Click Administration > Profile Access and make sure users who need this profile are listed and that you give them at least View profile and View Report rights. 16. Click Save. After Webtrends analyzes the profile, you can view your reports in SmartView.
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Getting Started
If your global page file types definitions use the Show query string in reports setting, you can use the globally defined list. Otherwise, create your own list of page file types for your SmartView profile as described in the following procedure. To specify page file types for SmartView: 1. In the left pane, click Administration > Web Analysis > Reports & Profiles. 1. Mouse over a profile and click Edit from the Action menu. 2. Click Analysis > Page File Types. 3. Click Use page file types listed below. 4. Click New. 5. Type an extension that identifies one of the your web site uses in the File Extension text box, such as aspx. 6. Click Show query string in reports and click Done. 7. Add all the file type extensions that identify pages on your web site.
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Getting Started
Profile analysis table limits and report table limits determine the amount data available in SmartView. Although tagging pages for SmartView transition tracking increases the likelihood that SmartView shows data for the pages you have tagged, these pages are still subject to the analysis and report table limits. Therefore, it is possible that some pages tagged for SmartView tracking may not be available in the SmartView report if limits are met. For more information about these limits, see SmartView Best Practices and Troubleshooting in the SmartView Users Guide. Consider using the JavaScript tag to track SmartView pages if your organization: Has a large, high-traffic site Has a site that is updated frequently or is highly dynamic Wants to be sure that SmartView reports include a specific set of pages
Description Identifies transition source pages. When the JavaScript tag creates and passes this parameter, Webtrends tracks the transition from the source page to the next pages visited. You use this parameter in a custom report filter to focus the report on only page transition pages. Identifies transition target pages. When the JavaScript tag creates and passes this parameter, Webtrends tracks the transition from the previous page to the target page. You use this parameter in a custom report filter to focus the report on only page transition pages.
WT.ttp
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Getting Started
To set up SmartView page tracking: 1. Using the Tag Builder at tagbuilder.Webtrends.com, create a JavaScript tag that includes SmartView Transition Tracking. You will implement the tag on your web site after you set up your profile and report. For more information, search for Implementing the JavaScript Tag on Your Web Pages in Administration Help. 2. Assign the SmartView custom report filters to the SmartView-compatible links reports you plan to use. a. In the left pane, click Web Analysis > Report Configuration > Custom Reports > Reports. b. You can copy a preconfigured links report or create a new links report. For more information about creating a custom report, see Creating Custom Reports for SmartView on page 22. c. In the Filters dialog, select the Include check box for the SmartView Transition Source Page filter and the SmartView Transition Target Page filter. d. Click Save. 3. Create an Advanced SmartView profile. For more information, see Creating an Advanced SmartView Profile on page 15. a. Make sure that your modified links reports are enabled in your profile. b. Click Advanced > Reports. c. Select the Enabled check box to enable your modified link reports. Makes sure that you clear the Enabled check box for all link reports that do not use your SmartView filters. 4. Tag your web site with your JavaScript tag and the following META tag:
<META NAME="SmartView_Page" CONTENT="1">
Add the META tag to the HEAD section of each web page that you want to track for SmartView. As a best practice, you should only tag a subset of pages for best performance and greater chances of having the pages that you tag available in your SmartView report. Note
If you later decide that you do not want to track a page for SmartView but want to preserve the tag for future use, edit the META tag and set the CONTENT value to 2. Otherwise, you can remove the tag from the page, and it is no longer tracked for SmartView.
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9. Click Add to configure each step in the Scenario. a. Type a unique name for the step in the Name text box. The name identifies the step in the Webtrends user interface. b. Type the Webtrends query parameter that identifies the step in the SmartSource Identification String text box. To identify the step by name, use the value of the WT.si_p parameter. For example, specify CartView. To identify the step by position, specify the value of the WT.si_x parameter. c. After you configure all the steps for this scenario, arrange the steps in the Ordered List of Steps list box to specify each steps position. For more information about these query parameters, see Implementing Scenario Analysis SmartSource Tags on page 22. d. Type a name that identifies the step in reports in the Report Name text box. e. Provide explanatory information for this step in the Help Card text box. This information is included in the Help Card section of the report. f. Click Next. g. If you selected the Use SmartSource tags exclusively check box, do not specify settings in the When to Measure dialog. Otherwise, type the URL of the page to track for this step in the Page Expression text box. Webtrends looks for SmartSource data first, and if there is none, it identifies scenario data using the URLs you specify in the Page Expression text box. h. If you want to treat the Page Expression as a regular expression, select the Regular Expression check box. Otherwise, leave the check box clear. i. Click New URL Parameter to specify the parameters that define this step. For more information about configuring URL parameters, see Help for each dialog. j. Click Save. 10. Repeat Step 9 for each step in your Scenario. 11. Use the arrows in the Ordered List of Steps list box to arrange the steps in the order that visitors encounter them. To add your Scenario to a custom report: 1. In the left pane, click Administration > Web Analysis > Report Configuration > Custom Reports > Reports. 2. Select New. 3. In the General dialog, select SmartView Compatible Custom Report and select Link Segment Report. Click Next. 4. Under Segment Dimension, select your Scenario Analysis definition. Click Next. 5. In the Measures dialog, select one of the Scenario steps from the Column 1 list.
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6. Click Add Measure and select another Scenario step from the Column 2 list. Continue adding all the steps in your Scenario Analysis definition as measures. If you do not specify all the steps as measures, the Scenario Analysis graph is not included in the link pop-up window. 7. Continuing creating your custom report. For more information about the settings in each dialog, see the Help.
Webtrends uses this parameter to identify the Scenario Analysis definition a web page is associated with. This parameter indicates the name of the Scenario Analysis definition. The maximum length for each name value is 64 characters. The value of this parameter matches the Scenario Analysis Name in the Webtrends user interface.
WT.si_p
One of two ways to identify the steps in the Scenario Analysis definition. This parameter identifies the step using a text-based value. Webtrends matches the value of this parameter with the value in the step Name in the Webtrends user interface. If you use this parameter, do not use the WT.si_x parameter.
WT.si_x
One of two ways to identify the steps in the Scenario Analysis definition. This parameter identifies the step using a numeric value. Webtrends matches the value of this parameter to the order in which the steps are arranged in the Ordered List of Steps list box in the Webtrends user interface. If you use this parameter, do not use the WT.si_p parameter.
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4. In the General dialog, select SmartView Compatible Custom Report. Select the type of SmartView report you want to create. If you want to create a report that shows link data for all visitors, select All Visitors Link Report. If you want to create a report that shows link data by the visitor segments you specify, select Links by Segment Report. If you want to create a report that shows page data for all visitors, select All Visitors Page Report. If you want to create a report that shows page data by the visitor segment you specify, select Pages by Segment Report. If you want to create a report that includes a Scenario Analysis definition, select Links by Segment Report. 5. Click Next. 6. In the Dimensions dialog, specify settings for the focus of the report. 7. In the Measures dialog, specify the aspects of the selected dimension(s) you want included in this report. As a best practice, you should only specify measures that you need in the report. 8. If you are collecting visitor activity for SmartView using the SmartView transition tracking tag, select the SmartView Transition Source Page filter and the SmartView Transition Target Page filter. For more information, see Configuring SmartView Using JavaScript Tags on page 17. 9. To enable these reports, select them in the Reports dialog of an Advanced SmartView profile. For more information, see Creating Custom Reports in the Webtrends Administration Users Guide.
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SmartView uses WT.svl to assign the appropriate measure values to individual links. If you use basic SmartView reporting, you need to enable the Links Measures report in your SmartViewenabled profile. To enable the Links Measures report: 1. In the left pane, click Administration > Web Analysis > Reports & Profiles. 2. Mouse over your SmartView-enabled profile and click Edit on the Action menu. 3. Click Advanced > Custom Reports. 4. Select the Links Measures check box. 5. Click Save. Note
Do not include WT.svl in your URL Rebuilding definitions. Webtrends automatically recognizes this parameter and uses it only when creating SmartView custom reports. If you include WT.svl in a URL Rebuilding definition, non-SmartView reports are affected. If you exclude it in a URL Rebuilding definition, Webtrends will not be able to use it to differentiate links when creating SmartView reports.
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As a best practice, if you have a site with many products, the URL Rebuilding definition that you use for your SmartView profile should only include the parameters for top-level product categories, rather than the individual products. To report on products extensively, you should create a separate standard profile that uses a different URL Rebuilding definition. Without a properly configured URL Rebuilding definition, SmartView is unable to differentiate links on your site's web pages, resulting in inaccurate link data. To create a URL Rebuilding definition: 1. In the left pane, click Administration > Web Analysis > Options > URL Rebuilding. 2. Click New. 3. In the Name text box, specify a name for this definition . 4. Select Include All Parameters Except Those Specified in the Exception List. 5. Click New. 6. In the Parameters text box, type the parameters that do not identify pages uniquely, such as sessionid. Use a comma to separate multiple parameters. 7. Save your URL Rebuilding definition. 8. Select this definition in SmartView-enabled profiles, and reanalyze your profiles.
As a best practice, you can either test one element at a time or multiple elements at a time in a controlled environment so that you can identify the winning element for each test.
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In our email campaign example, you could ask your web site developer to create separate landing pages for each layout that you would like to test. For example, if you want to compare responses to three landing page headers, have your web developer create three separate landing pages. Make sure that each page is designed in such a way that you can navigate to them using SmartView. You can also subdivide the group of emails sent to your test audience so that each landing page has the potential for equal numbers of responses. Ask your Webtrends administrator to create a SmartView profile that includes the time period surrounding your email campaign. You may also want your administrator to create an analysis filter that includes only traffic from your landing pages. After your profile is set up and analysis completes, you can log in to SmartView, browse to each of the landing pages, and view metrics such as clickthroughs and conversions for the elements you are testing. For more information about performing effective A/B testing, see Optimizing Your Marketing Campaigns with A/B Testing in the Customer Center.
7. Select Most Recent Search Engine Paid from the Filter On list. 8. Select Equal To for Match Values. 9. Type Google|Yahoo in the text box. 10. Select Regular Expression. Click Save. To create the custom report that uses your new filter: 1. In the left pane, click Administration > Web Analysis > Report Configuration > Custom Reports > Reports. 2. Click New. 3. Select SmartView Compatible Custom Report and select Links by Segment. 4. In the Dimensions dialog, select Most Recent Search Engine Paid as the Segment Dimension. 5. In the Measures dialog, select Clickthroughs 6. In the Filters dialog, select the Search Engines filter that you just created. Click Save. Your administrator should also create an Advanced SmartView profile that uses this custom report. After Webtrends analyzes the profile, log in to SmartView and select this report in the Links dialog.
Added footer link to Documentation Center. Added Document Revision History section.
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Chapter 4
Session Tracking
SmartView profiles require a session tracking method other than the default method, IP Address/User Agent combination. Make sure the profile uses one of the following alternate session tracking methods: authenticated user name, matching a URL, matching a query parameter, or by persistent cookie.
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URL Rebuilding
If your web site content is dynamically generated, and you do not use SmartSource Data Collector (SDC) or On Demand, you need to specify which parameters in URLs identify pages on your site parameters by creating a URL Rebuilding definition. The URL Rebuilding definition specifies both the parameters that matter for identifying pages and the parameters in the URL that should ignore during processing. should ignore parameters such as sessionid or visitorid that make every URL look like a unique page during analysis. For example, if URLs for your site include unique customer identifiers specified using the cust_id parameter, you should exclude this parameter. Otherwise, each URL with a unique cust_id parameter is considered unique, which greatly increases the number of unique pages to be tracked. If your web site has an internal search engine or a knowledge base, you should exclude the query strings for search engines and knowledge base-related parameters that could quickly fill up the table. If you have a site with many products, the URL Rebuilding definition that you use for your SmartView profile should only include the parameters for top-level product categories, rather than the individual products. To report on products extensively, you should create a separate standard profile that uses a different URL Rebuilding definition. Work with your web site developers to make sure that you consider all possible parameters for pages that you track. You should also develop a process for identifying new parameters as they are added so that you can update your URL Rebuilding definitions accordingly. Note
In some circumstances, you may also need to use URL Search and Replace to remove any parameters that makes pages highly unique.
Domains
Make sure that your domain name is properly configured in your SmartView profile. Rather than using the domain specified as the Home page, select the Use the following domain(s) setting in the SmartView Domains dialog. Specify the domain as generically as possible. For example, rather than specifying you sub-domains, specify the domain that encompasses them.
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Data Trimming
The amount of SmartView link data stores in summary tables depends on table limit settings at the global and profile level. Hardware limitations also determine how large summary tables can grow before performance degrades or analysis fails.
Hardware Limitations
Performance depends on the system processing speed and the amount of physical memory on the computer. In a distributed installation, the computers running the Analysis Engine have the greatest effect on performance. Increasing the RAM to 2 GB is one way to improve performance. For more information about how increasing physical memory improves performance, see Optimizing Your Analysis Environment in the Administration Users Guide.
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Note
Changes to the limit setting are reflected the next time the profile is analyzed.
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Report Measures
When you create a SmartView-compatible profile, all measures related to the report are enabled by default. However, collecting and processing the data for all these measures can affect performance. As a best practice, you should remove measures from the report that you do not use. To remove measures: 1. In the left pane, click Administration > Web Analysis > Report Configuration > Custom Reports > Reports. 2. Copy the custom report. SmartView compatible reports are indicated by the SmartView icon. 3. Click Measures. Remove the measures that you do not need in the report. 4. Save the report. To activate the new report: 1. Edit your SmartView profile. 2. Click Advanced > Reports. 3. Select the check box for the report that you just created. 4. Clear the check box for the original report.
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Troubleshooting SmartView
Troubleshooting SmartView
The following table provides suggestions for solving problems with SmartView reports.
Symptom My SmartView report shows duplicate values in link data. Suggested Actions --Edit the URL Rebuilding setting in the SmartView profile. For more information, see URL Rebuilding on page 30. --Edit the Page File Types setting in the SmartView profile. For more information, see Page File Types on page 30. If you are creating a standard profile with basic SmartView reporting, increase the Single Level Paths Forward table limits. If you are creating an Advanced SmartView profile, increase Analysis limits for your All Visitors Links report or Links by Segment report. Increasing these limits provides more link data in your report, but it also uses significantly more memory and disk space. Consider whether you need more link data or optimal performance. Make sure the Links by Segment custom report is configured to include all the steps specified in your Scenario Analysis definition. Your web browser may be configured to block pop-ups. If you cannot open the Help, you should check for a method to specify trusted sites within the blocker program and add the URL of the Analytics installation (for example http://myhostname:7099) to the list of sites that should not be blocked.
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Symptom SmartView does not show link data for expected pages
Suggested Actions --First, consider the type of link. SmartView cannot display data for forms, links to JavaScript content, or pages that use frames. --If SmartView does not show data for new links, your web site may have been modified after your SmartView profile was analyzed. In this case, your SmartView data will match your web site the next time analyzes your SmartView profile. --If SmartView does not show the link data you expect for some pages, look at the next largest report period available, such as the week or the month. It may be that there was no activity for the date you have selected. If SmartView does not show data even for longer-term time periods, you can look at the report using Analytics Reports to investigate further. You can view reports for Advanced SmartView profiles from the Custom Reports category in the Table of Contents. The following pre-defined reports relate to link data: Links Measures Single Level Paths Buyers vs. Non-Buyers Single Level Paths New vs. Repeat Buyers Single Level Paths New vs Returning Visitors. You can view data for a Basic SmartView profile by looking at the Site Design > Single Level Paths Forward report in Analytics Reports. --If neither the Analytics Reports report nor the SmartView report shows data for the page, it may be that there were no visits to that page, or the page may not have been popular enough to be included in the analysis before Table Limits were reached. --If your SmartView profile uses URL Rebuilding and you make changes to the URL Rebuilding definition, make sure that you reanalyze the profile. Otherwise, your reports might not contain the link data you expect to see.
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Table 1: Document Revision History Software Version v8.7d v8.7 Date of Last Update July, 2009 March, 2009 Summary of Changes
Added footer link to Documentation Center. Added Document Revision History section.
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Index
A
Advanced SmartView reporting custom reports for 22 defined 15 enabling 15 scenarios 20 segmentation 20
F
feedback, sending to Webtrends vi
H
hardware, and performance 31
B
Basic SmartView reporting 13 defined 13 enabling 14 troubleshooting table limits 32 best practices data trimming 31 page file types 30 report intervals 31 specifying domains 30 URL Rebuilding 30 bugs submitting to Webtrends vi
I
installing SmartView 5
L
link data 9 color 11 default measure 10 fixing duplicate links 36 guidelines 35 increasing 33 showing more in reports 36 troubleshooting 34, 37 link tag settings 10
C
configuring SmartView 13 connecting to WebTrends 11 conversion data, reporting on 20 custom reports analysis limits 33 creating 22 removing measures 35 Customer Center vi customizing link tags 10 SmartView display 10
M
META tag for SmartView pages 19
O
optimizing performance report interval settings 25
P
page file types to track 30 pages to track, tagging 17 performance data trimming 31 report interval settings 31 profiles for Advanced SmartView reporting 15 for Basic SmartView 13 table size settings 32
D
data trimming 31 differentiating multiple links 24 domains setting 14, 30 dynamic site data best practices 30 configuring for SmartView 24
Q
query parameters
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to filter SmartView pages 18 to identify Scenario Analysis steps 22 to uniquely identify links 24
T
table limits 32 tagging pages for SmartView reports 17 troubleshooting duplicate links 36 Help not showing in SmartView 36 link distribution 34 no link data 37 report data 31, 32, 33 Scenario Funnels 36 showing more link data 36 upgrades 6
R
report interval settings best practices 31 configuring 25 reports 8 best practices for Basic SmartView 32 for Advanced SmartView 22 link data 8 link measures 9 navigation paths 8 page specific 8 report interval settings 31 scenario funnels 8 site summary 8 troubleshooting 31 running SmartView 7
U
upgrading SmartView 6 URL Rebuilding 24, 30 user access 15, 17 user interface 8
V S
Scenario Analysis creating 20 support for 20 tagging 22 troubleshooting 36 segments configuring for SmartView 15 setting up SmartView 13 SmartView custom reports 22 transition tracking tag 17 starting SmartView 7 viewing reports 8
W
Web sites supported 2 Webtrends query parameters multiple links 24 page tracking 18 WebTrends server connection 11 WT.svl query parameter 24 WT.tsp query parameter 18 WT.ttp query parameter 18
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