Hitec Power Protection Service & After Sales

www.hitec-ups.com
Ride through systems Diesel UPS systems

Service activities
Global local support Installation & commissioning Preventive & corrective maintenance 24/7 global help desk Remote monitoring (QMS) Spare part management Training & documentation Revisions & overhauls Service consultancy Service Level Agreements Hitec rental UPS 24 X 7

Global local presence

To support our global installed base
The Netherlands Headquarters UK
300.000 kVA 500.000 kVA

Spain USA

30.000 kVA

China Dubai Taiwan

230.000 kVA

15.000 kVA

Singapore
20.000 kVA

Malaysia

1.500.000 kVA 1.600 Units

10.000 kVA

Hitec Power Protection, global partner to rely on

Installation & commissioning

Briefing/debriefing project team service Global installation & commissioning Qualified local partners
Local support Correspond to local cost structure

Start up and Site Acceptance Test

Maintenance
Preventive maintenance
Visual check
Daily, weekly, monthly

Full system test (on-load)

Monthly

Minor maintenance
Every 6 months

Major maintenance
Yearly

Corrective maintenance
Customer preference (response time) Emergency call-out services

24/7 Global helpdesk

Global helpdesk for 24/7 support
The Netherlands United Kingdom USA Taiwan

Remote support
FAQ database Telephone assistance Remote access system (QMS software)

Frequent analysis global help desk calls for possible quality improvement

QMS Monitoring software

General overview

History overview

Output values

Diesel engine

Spare part management

Strategic locations spare part stock Spare part list
Advise critical spare parts on site Lead time (critical) spare parts

Hitec can ensure in-time availability dependent on the need customer

Local warehouses Local suppliers Local service partners

Training & documentation

UPS Academy: training department at our headquarters UPS academy courses
C-430: Training general UPS C-440: Operator training C-450: Operator update training C-460: Master class UPS systems

Learn in practice
Demo UPS system Software lab

Tailor-made/on-site training program at request

Revisions & overhauls

Repair & overhaul Induction Coupling
Inspection main components/windings Balancing Assembly & testing On-site bearing exchange

Frequency every 5-7 year Possible location overhaul

Dutch office US office Taiwan office

On site revisions total UPS system

Service consultancy
Service solution that fit your needs
Tune at existing organization at customer Tune at (harsh) environmental conditions Train required knowledge level customer

Global helpdesk for support and advice Report after service visits
Performed activities Room conditions/facilities Advise on options/improvements

Status reports UPS system (QMS) Life cycle management UPS system Service Level Agreements

Service Level Agreements

Service level that fit customer needs and organization Building blocks
Preventive maintenance & inspection Corrective maintenance (determine required response time) QMS/Remote monitoring 24/7 helpdesk Emergency call-out services Training Spare part management Hitec rentals

Hitec rentals
Diesel-UPS/RT rental fleet
DUPS RT 500 ... 1000 kVA 1250 kVA

Hitec rentals offer solutions for

Temporarily UPS power need Extension UPS power need Mobile power need

Applications
(Corrective) maintenance Overhaul activities Awaiting new to be installed UPS system Protect temporarily critical process

Questions?

www.hitec-ups.com
Ride through systems Diesel UPS systems