ASUG Illinois Chicago Chapter QM 101 An Introduction to SAP QM

[ JUERGEN LINDNER
SAP POINT OF CONTACT MEMBER SINCE: 1998

October 21, 2011

Business Process [Lead Consultant Moen Incorporated

Jeff Fox

[ LINDA WILSON

ASUG INSTALLATION MEMBER MEMBER SINCE: 1999

[ ATUL PATANKAR

ASUG INSTALLATION MEMBER MEMBER SINCE: 2000

[ QM Overview
What is QM?
A complete INTEGRATED solution for all quality functions including Quality Engineering, Quality Control, Quality Assurance, and Quality Improvement A module of SAP that you already own!

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[ Key Capabilities of SAP QM

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[ Why SAP QM?

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[ QM Basics
Planning Inspection Certificates Notification Control Audit Test Equipment Stability Study

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[ Quality Planning
Inspection Planning
How to perform an inspection

Basic Data
Master Data which is used by all QM processes

Logistics Master Data

Integration with other SAP areas such as Material Management or Sales and Distribution
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[ Quality Planning - Catalogs

Catalogs hold coded, standardized data which is used by all QM functions For example, a standard list of defect codes to be used during Catalog Types Short Description inspection and corrective action
1 2 3 4 5 6 8 9 A B C D E Characteristic attributes Tasks Usage decisions Events Causes Results of defects Activities (QM) Defect types Activities (PM) Object parts Overview of damage Coding Defect locations

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[ Quality Planning Inspection Characteristics

Master Inspection Characteristics are used to specify the inspection criteria (individual test) which can be referenced in an Inspection Plan (building blocks of an Inspection Plan) They can represent complex tests or simple attributes like Visual inspection or Correct Material

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[ Quality Planning Inspection Methods

Define how to execute an inspection/test Can include long text and/or DMS file references

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[ Quality Planning Sampling

Used for automatic sample determination within an inspection
Sampling Scheme tables to determine sample size based on lot size (i.e. AQL) Sample Procedure actual sampling to be used: reference Sampling Scheme (AQL level), 100%, Fixed Sample, etc.

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[ Quality Planning Dynamic Modification

Dynamic Modification Rules automatically determine the appropriate inspection stage based on past performance history, product life, inspection requirements, etc.

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[ Quality Planning Inspection Planning

Inspection Planning defines the inspection criteria:
Material to be inspected How the inspection is to take place Characteristics to be inspected (and in what sequence) Required test equipment

Inspection Plan is built using QM Master Data

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[ Quality Planning Material Master

QM requirements are activated in the QM View of the Material Master SAP provides many different Inspection Types for automatic and manual inspections To activate an Inspection Type for a material, assign and activate:

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[ Quality Inspection Inspection Types

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[ Quality Inspection - Overview

High-Level Process Flow
Inspection Lot is created
Inspection Plan is assigned (and usually printed) Inspection Sampling and Dynamic Modification are determined Inspection Stock is stored in a Q (QI) status

Results are recorded against the Inspection Plan Characteristics

Pass/Fail, Upper/Lower Tolerances, Individual Values Automatic valuation (pass/fail), Defects recording is supported, Quality Notification is automatically created for any required corrective action

Usage Decision is made to close Inspection Lot and transfer stock out of Q status
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Quality Planning + Inspection: Putting it all together

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[ Quality Inspection Example

Goods Receipt for PO automatically creates the Inspection Lot

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[ Quality Inspection Example

Results Recording and Usage Decision

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[ Quality Inspection - Implementation Options

Use as much or as little as you need!

Generic QM Leverage QI stock status to control IM stock only (can be used without using QM module) Easy QM Minimal use of Inspection Lots Control QI posting, but limited or no results recording needed Standard QM Full use of Inspection Lots Post to QI via an Inspection Lot using an Inspection Plan Requires Results Recording Can be used for COA generation too Complex QM Full use of Inspection Lots and Sample Management Post to QI via an Inspection Lot with an Inspection Plan using sample management, sample calculation, SPC, Dynamic Modification, defects recording, etc.
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[ Quality Certificates
A quality certificate certifies the quality of goods and typically includes:
Inspection results, Disposition Batch information (if used)

Key features:
Automatically create certificates when materials are shipped, Distribute certificates to a predefined list of recipients, Print certificates, or send them by fax or EDI SAP can also handle inbound certificates from suppliers

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[ Quality Notification
EXTREMELY powerful tool within SAP Quality Notifications can be used for capturing, tracking, and resolving different types of problems within your business. You can use the notifications to analyze the recorded defects and monitor the correction of these problems In particular, the notifications can help you process internal or external problems such as:
Complaints filed by customers Complaints against vendors Company-internal problems Other user-specific problems

Enables Corrective and Preventative Actions (CAPA) Can be implemented independently of other QM functions
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[ Quality Notification - Supply Chain Integration

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[ Quality Notification - Improvement Process

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[ Quality Notification - Example

Attend session #4 for detailed information on Notifications in SAP

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[ Quality Control
You use quality control to:
Update of the quality level based on the inspection results Usage of control charts to control the characteristic values Update of the vendor evaluation for the procurement process

The Quality Control menu contains many options for analyzing QM data

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[ Audit Management
Used to process and manage audit components used during audit processing. You can use the following objects:
Audit Plan Question List Audit Corrective and Preventive Actions

Attend session #3 for detailed information on Audit Management in SAP

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[ Test Equipment Management

Allows you to manage test equipment and calibrations in SAP Integration with Plant Maintenance (PM)
Equipment Masters Functional Locations Maintenance Plans

Inspections done on Equipment or Functional locations

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[ Test Equipment Management

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[ Test Equipment Management

Calibration results are recorded the same as Inspection Lot results

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[ Stability Study
Shelf-life studies conducted to track and examine how different environmental conditions (for example, temperature, brightness, moisture) affect a compound, a material, or a batch over a specified period of time Create physical samples of the material or batch and store them under controlled conditions for the duration of the study Test and record results at specified intervals

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[ Stability Study

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[ Quality Management Integration

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[ Quality Reporting and Analysis

QM provides many built-in reporting options Worklists Results history / trend analysis Control charts Supplier evaluation Quality scores QMIS BW/BI QM Evaluation Cockpit
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[ Enhancement Package Overview

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[ QM Features in Enhancement Pack 3

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[ QM Features in Enhancement Pack 4

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[ QM Features in Enhancement Pack 5

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[ Release Dates

Enhancement Pack 6 may not be available until mid-2012

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[ Summary

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[ Whats Next?

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Thank you.

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