FRONT OFFICE QUIZ

1. WHAT IS A JUNIOR SUITE? (a) A suite with small living room (b) A budgeted suite room (c) A suite with temporary partition (d) A suit for child accommodation

2. WHAT IS TURN AWAY? (a) No Allotment of Room (b) Guest did not come (c) Removing a guest from room (d) Guest skips from the hotel

3. ABREVIATION AHLA (a) ASSOCIATION OF HOTEL AND LODGING OF AMERICA (b) AMERICAN HOTEL AND LODGING ASSOCIATION (c) ALL HOTELS AND LODGING ASSOCIATION (d) AMERICAN HOTEL AND LODGING ACADEMY

4. WHAT IS LIGHTENING CALL? (a) Most Expensive Call (b) Most Urgent Call (c) Most Long Duration Call (d) Most Important Call

5. WHAT IS A RED BOOK? (a) Registration Book (b) Currency Exchange Book (c) C- Form Book (d) Arrival and Departure Register

9. WHAT DO YOU MEAN BY LEAD TIME (a) Time between reservation and check in (b) Time between check in and checkout (c) Time between check out and next check in (d) Time between two extended stays

10. WHO IS RESPONSIBLE FOR DISTRIBUTION OF NEWS PAPER (a) Bell Boy ( b) Bell Captain (c) Night Porter (d) Business Center Clerk

11. COLLECTION OF KEYS FROM GUEST AT THE TIME OF CHECK OUT IS DONE BY (a) Bell Boy (b) Bell Captain (c) Cashier (d) Concierge

12. WHO IS RESPONSIBLE FOR CLEANING OF WALLS, CARPETS AND FURNITURE IN LOBBY? (a) Bell Boy (b) Night Porter (c) Room Attendant (d) Valet

13. CONCIERGE OR INFORMATIONIST IS ALSO KNOWN AS (a) Man of the city (b) Man of the town (c) Local Man (d) Man of the hotel

14. HRACC STANDS FOR? SUMIT PRATAP Page 1

FRONT OFFICE QUIZ

(a) HOTEL AND RESTAURANT AUTHORIZED AND CLASSIFICATION COMMITTEE (b) HOTEL AND RESTAURANT ASSOCIATION OF CLASSIFICATION COMMIITTEE (c) HOTEL AND RESTAURANT APPROVAL AND CLASSIFICATION CATEGORY (d) HOTEL AND RESTAURANT APPROVAL AND CLASSIFICATION COMMITTEE

15. WHAT DO YOU MEAN BY COT? (a) Extra Rate For a Child (b) Door Between Interconnected Room (c) Extra Bed For A Child (d) Stair Case For Penthouse Suite

16. WHAT DO YOU MEAN CRIB RATE (a) Extra Rate for a Child (b) Separate Picking Charges (c) Separate Drop Out Charges (d) Room Rate with Welcome Drink

17. WHAT IS GRAVEYARD SHIFT (a) A Shift When No Guest Turned Up (b) Shift after 12.Am (c) Shift After 12. Pm (d) Shift between 4pm To 7 Pm

18. A DETAILED PLAN OF A JOURNEY IS (a) Schedule (b) Travel kit (c) Travelogue (d) Itinerary

19. GMT IS AHEAD OF INDIAN STANDARD TIME BY ______ HRS (a) +5.00 Hrs (b) -5.00 Hrs (c) +5.30 Hrs (d) -5.30 Hrs

20.WORLD TOURISM DAY IS CELEBRATED ON _____________ (a) 27th September (b) 28th January (c) 30th November (d) 1st January

SUMIT PRATAP

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