OEM Dealer Services

Clearing Paper Jams From the Fuser Area

User Guide To avoid costly damage to the fusing assembly please follow these simple instructions.

Clearing jams from the fuser area

Use this procedure only in the following two situations:

Paper has jammed inside the fuser and cannot be removed from the top-cover area or the rear-output area. A sheet of paper has torn while trying to clear a jam from the fuser.

1. Turn the printer power off and unplug the power cord from the printer. Figure 33: Right-side and rear view of product

1 - Power button 2 - Power cord and power cord connection

WARNING: The fuser is very hot. To avoid minor burns, wait 30 minutes for the fuser to cool before removing it from the printer. 2. Turn the printer so that its rear cover faces outward. If it is installed, remove the optional duplexer by lifting it up and then pulling it out. Figure 34: Optional duplexer removed

3. Open the rear output bin and pull the extension outward until it stops.

Figure 35: Extension on rear output bin opened

4. Remove the rear output bin and extension by bending the middle of the bin down and releasing the two hinge pins. Figure 36: Rear output bin removed

5. Firmly grasp each side of the fuser. Push the blue levers upward and pull the fuser straight out of the printer. Figure 37: Location of fuser

1 - Side of the fuser being grasped

6. Remove the jammed paper. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed paper. It is also possible to turn the jam-clearing wheel that is located on the side of the fuser to attempt to eject the jammed paper.

Figure 38: Jammed paper in fuser

Figure 41: Location of printer power cord connection

CAUTION Do not use a sharp object to clear paper from the fuser area. The fuser could become damaged. 7. Push the fuser firmly into the printer until the blue levers on both sides click into place. Figure 39: Fuser reinserted

1 - Power cord and power cord connection

10. Replace the optional duplexer, if it was removed. Figure 42: Optional duplexer reinserted

11. Turn the printer power on. 8. Install the rear output bin. Pull gently on the bin to make sure that the hinge pins are fully inserted. Figure 40: Rear output bin reinstalled Figure 43: Location of printer power button

1 - Power button

9.

Plug the power cord into the printer.

12. If a jam message persists, there is still jammed paper in the printer. Look for the jam in another location. After clearing all jams, send the print job again because the printer power has been turned off.