Alison Kroulek

 4607 Old Mission Rd Chattanooga, TN 37411  (423) 313-

4979 greengirl512@gmail.com
www.alisonk.com

Edu cat ion

University of Tennessee at Chattanooga
Graduated cum laude December 2004
B.A. in English
Minors in History and History of Art
3.5666 GPA overall; 3.722 in major
Dean's List 5 semesters

Wor k Ex per ience

August 2007-present
Freelance ghostwriter/copywriter

 Researched and wrote articles, web content, blog entries and e-

books on a variety of different subjects, but specialized in
content on natural health, travel, outdoor sports and the
environment.
 Submitted original work in a timely manner, respecting the
deadlines and the needs of my clients.
 Earned 100% positive feedback from clients on both
www.getafreelancer.com and www.elance.com.

October 2006-June 2008

T-Mobile
Customer Service Representative

 Over the telephone, assisted customers with questions and

concerns regarding their cell phone service or equipment. Also,
processed orders for new equipment.
 Learned to work quickly and efficiently in a fast-paced
environment with an emphasis on multi-tasking.
 Acted as a consultant, helping customers find rate plans and
features that best fit their needs, and was proactive in offering
solutions for problems.

April 2005-October 2006

Merastar Insurance Company
Customer Service Counselor
  Quickly grasped the fundamental concepts of property
and casualty insurance and successfully passed the
Tennessee Department of Insurance Property/Casualty
Licensing exam the first time. Also, I met all other state
requirements to obtain an insurance producer license.
 Assisted customers from many different backgrounds in
understanding our billing and underwriting procedures,
as well as the coverage provided by their policies.
 Developed better interpersonal and communication
skills, resulting in an improved ability to address
customers’ needs, concerns, and complaints.
Communicated with customers via email, fax, and
telephone.
 Worked with customers to find appropriate solutions to
their problems, balancing their needs with our
company’s policies.
 Learned to use an As400 system for accessing and
managing customer’s policies, as well as a newer web-
based system.

January 2002- April 2005

Wilkins Research Services
Chattanooga, TN
Interviewer

 Interviewed people about a variety of subjects, and

accurately recorded their responses.
 Learned to be a good listener and to effectively handle
respondents’ questions and complaints.
 Developed excellent phone etiquette and communication
skills
 Consistently received high performance evaluations for
professionalism and attention to detail.
 Employee of the Month, August 2002

May 2000-April 2001

Exxon Tigermarket
1118 Mercury Blvd, Murfreesboro, TN 37130
Cashier

 Helped customers.
 Worked to keep the store clean and well-stocked for the
customers.
  Handled large amounts of cash in a responsible manner.

June 1998-July 1999

Voter/Consumer Research
Sawdust Rd, The Woodlands, TX
Interviewer

 Interviewed people regarding both consumer and political

issues.
 Helped to train new employees.

Re fe rences

Jimmy Patterson
Coach, T-Mobile
(423) 255-8880

Kim Carlton
Customer Service Representative, T-Mobile
(423) 316-0590

Bonnie Scoggins
Customer Service Counselor and Retention Specialist, Merastar Insurance
Company
(423) 605-2969

Claude Burroughs
Manager, Voter/Consumer Research
(281) 253-4852