B 1

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QUEST ION

A
an exchange of information. owner

B
providing written or oral directions. buyer

2 Communications is best described as: 3 Fixed Price contracts place more risk on the: Life cycle costing is the total cost to the customer for the acquisition and ownership over its full life. Life cycle costing categories include the cost of _____, _____, 4 and _____. 5 Management By Objectives assumes that the team:

consists of senders and receivers effective listening. seller contractor

R & D, maintainability, operation and support. is receptive to an unstructured environment.

R & D, production, operation and support. does not require close supervision.

Acquisition, operations, maintenance. possesses a self directed philosophy

Production, operations, maintenance. identifies with project objectives.

6 Quality may be defined as:

conformance to requirements.

Since risk is associated with most projects, the best 7 course of action is to: The process of choosing/documenting the best 8 approach to achieve the project objectives is part of: Time management is the allocation of time in a project's 9 life cycle through the process of:

cover all project risks by buying appropriate insurance The scope baseline. Planning

fitness for use. ignore the risks, since nothing can be done about them and move forward with the project in an expeditious manner. Scope authorization Estimating.

continuous improvement of products and services appeal to the customer

avoid projects with clear eliminate all known risks prior to the and present risks execution phase of the project Scope definition Scheduling. Scope planning. Controlling

A comprehensive definition of scope management 10 would be: Cost Plus Percentage of Cost contracts are more 11 desirable for the: Management styles associated with production environments, such as assembly lines commonly 12 include:

Managing a project in terms of its objective through the concept, development, implementation, and termination phases of a project. Approval of the scope baseline. owner buyer

Approval of the detailed project charter. Configuration control. seller assumption that workers lack ambition and dislike responsibility is primarily the responsiblity of management. identify impacts of various risks contractor

a directing style of leadership. is another name for careful inspections. eliminate most risks during the planning phase of the project

a lack of confidence in their workers is inversely related to productivity. identify project risks Personnel/organization that will be assigned to accomplish the task. Communicator, encoding, message, medium, decoding, receiver, and feedback

a Theory X style of leadership is primarily the responsibility of the workers. plan suitable responses

13 Quality management: Risk management allows the project manager and the 14 project team to:

Scheduling is the process by which decisions are made Tasks to be accomplished. 15 concerning: Listening, talking and sign language.

Time when the tasks are to be completed. All of the above. Clarity of speech and good listening habits Talking to people who have worked on similar projects.

16 The basic elements of communication include: Which of the following would most likely increase the 17 accuracy of estimating the project cost?

Reading, writing and listening

Pricing out the work at lower levels in the work breakdown structure. Using historical data.

All of the above.

B C A variance envelope has been established on a project. The envelope goes from +-30% in R&D to +-5% during manufacturing. The reason for the change in thickness The management reserve has been used up. 18 of the envelope is because:

19 Cost of quality is: 20 Management plans include all of the following except: 21 The Japanese resource management model exhibits: The highest degrees of project risk and uncertainty are 22 associated with the following phase of the project: The most common types of schedules are Gantt charts, 23 milestone charts, line of balance, and: Which of the following is often overlooked in achieving 24 effective communication? Which type of contract requires that the buyer keep the 25 tightest labor/material cost control? 26 A task-oriented family tree of activities is a: Adding 5 people to a 4 person team increases the 27 communication channels by a factor of: 28 Cost management includes:

E F Tighter controls are The accuracy of the estimates in always needed as a manufacturing are worse than project begins to wind Of the personal desires of the project the estimates in R & D. down. sponsor. used to determine primarily caused by poor whether a quality workmanship of workers who are management program is associated with non-conformance building or manufacturing the suitable for a given to specifications and requirements. product. project. negligible for most large projects. Organization of project. Job descriptions. Policies and procedures. Linear responsibility charts. frequent changes in team assignments a Theory Z style of management

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a cooperative spirit of goal setting. non-specialized career paths

conceptual Networks. speaking clearly Cost Plus Incentive Fee Detailed plan. 2 times Cost estimating/forecasting. involves the solicitation of information from all team members. quality control. conceptual Lack of time-phasing. Cost Plus Incentive Fee

execution Time phased events. listening Cost Plus Percentage of Costs Linear responsibility chart. 3 times Cost budgeting/cost control. assumes that members avoid work and responsibility. quality planning. execution Cannot be related to calendar dates. Cost Plus Percentage of Costs

cut-over Calendar integrated activities. interpreting Cost Plus Fixed Fee Work breakdown structure. 4 times Cost applications. suggests the sharing of power and decision making. quality assurance. cut-over does not show activity interrelationships. Cost Plus Fixed Fee

post project evaluation A and C only. maintaining eye contact Firm Fixed Price Cost account coding system. 5 times All of the above.

29 Participative Management: The auditing function that provides feedback about the 30 quality of output is referred to as: The lowest dollar amount 'at stake' is associated with 31 the following phase of the project: 32 The major disadvantage of a bar chart is: Which contract type consists of - target costs & profit, 33 ceiling prices and shared ratio of risk? Methods and techniques used to examine cost and technical data are called feasibility studies. The economic aspects of a feasibility study include interest rates, present worth factors, operating costs, 34 depreciation and _____. 35 Standard of purchased material: The "control points" in the work breakdown structure used for isolated assignments to work centers are 36 referred to as:

employs a Theory X style of leadership. quality improvement post project evaluation Cannot be related to manpower planning. Firm Fixed Price

Capitalization costs. Simplifies inventory control

Technical skill requirements.

Technology forecasting. Strategic marketing intelligence. reduces cost of reduces the risk of obsolescence purchasing and storage All of the above.

Work packages.

Subtasks.

Tasks.

Code of accounts.

E Highlights critical activities. the size and nature of the project neither the outcomes nor their probabilities are known continuous improvement of products and services. Work Breakdown structure Resource allocation.

37 The utility of network-based schedules: The way a project manager sends and receives 38 information depends upon:

Reveals interdependencies. How others relate to the project manager the outcomes are known but their probabilities are high

Facilitates "what if" exercises. The project manager's level in the organizational hierarchy the outcomes and their probabilities are known

F Provides information on resource requirements, time requirements and tradeoffs. the project manager's salary and age

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39 Uncertainty refers to a situation where:

states of nature can change at any time

Which of the following is closet to Deming's definition of conformance to requirements. 40 Quality: It is useful to conduct project risk assessment charter 41 according to the project's 42 Management decision-making includes: Analysis of alternatives.

fitness for use. statement of work Revisions/replanning.

customer focus. network Modification or updating of goals and objectives.

Activities, events, manpower, skill levels and slack. 43 The basic terminology for networks includes: The project manager must receive reports and briefings from engineers, contracting officers, procurement personnel and marketing people. The project manager's encoding 44 communication dilemma is one of: The technique most commonly used to determine the Net present value (NPV). 45 profitability of a project includes _____ methods. 46 Which of the following are part of the purchasing cycle: Which of the following is closest to Juran's definition of 47 Quality: A project element which lies between two events is 48 called: Employee unions would most likely satisfy which level 49 in Maslow's hierarchy of needs? Management calls a meeting to explain to all employees the new benefits package for the rank and file. This is 50 an example of: Project management/project planning is most closely 51 aligned with: The profitability and technical data studies are provided in report format to owners and funders for acceptance. This type of report, used to solicit funding, is referred to 52 as a(n) _____. Which of the following constitute Juran's "quality 53 trilogy": Which of the following is most closely associated with 54 business risk: Which of the following types of contracts is equivalent 55 to a cost plus contract: define need conformance to requirements. An activity. Belonging

Activities, documentation, events, Slack, activities, events, Time estimates, slack, sponsorship manpower and skill levels. and time estimates. involvement, and activities.

decoding Return on investment (ROI). prepare and issue purchase order fitness for use. A critical path method. Self-actualization

choice of a medium Discounted cash flow (DCF) inspect incoming goods continuous improvement. A slack milestone. Esteem

one-way communication Payout time and risk sensitivity analysis. All of the above. customer focus. A timing slot. Safety

Upward communication Long range/strategic planning (5 years or more).

Downward communication

One-way communication Two-way communication

Intermediate range planning (1 to Short range/tactical 5 years) planning (1 year or less). All of the above.

Project feasibility study. planning, inspection, control. profit and loss Fixed firm price

Economic evaluation analysis. planning, improvement, control. personnel turnover Cost reimbursable

Risk management manual. planning, organization, control. workmen's compensation Fixed price plus incentive fee

Prospectus. product, price, customer. liability insurance progress payments

B A project manager recently rewarded an individual with a promotion that carried with it a very small salary increase but substantially more responsibility. The project manager appears to be appealing to the Monetary 56 employee's _____ need. Most project (and non-project) managers prefer _____ Oral 57 communications. On a precedence diagram, the arrow between two An activity. 58 boxes is called:

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Physiological Written A constraint.

Esteem Upward An event. control limits based on three standard deviations in each direction.

Self-actualization Downward The critical path.

Quality control charts show a characteristic of the 59 product or service against: The identification, definition, and selection of the project objectives as well as the best approach to achieving the project objectives are indentified in the _____ phase of the project but first documented in the project _____. The work breakdown structure, the work packages, and the company's accounting system are tied together through the: Which of the following is an element of procurement management: Which of the following is most closely associated with pure risk:

the specification limits.

customer requirements.

control limits based on six standard deviations in each direction.

60

Conceptual, charter/baseline.

Conceptual, master schedule.

Development, charter/baseline.

Development, master schedule.

61 62 63

Code of accounts. inspection profit and loss

Overhead rates. purchasing personnel turnover

Budgeting system. estimating insurance is indicated when a run of seven or more points fall above the center line of a standard control chart.

Capital budgeting process. expediting market fluctuations

64 Assignable cause or special variation is: In the arrow diagramming method (ADM), _____ do not 65 consume time or resources. Management reserve is generally intended to be used 66 to: Project management has been proven to be successful because employees get to see the entire effort, from beginning to end, rather than just small pieces. This 67 could be considered an example of: Project managers that are available to answer questions, provide guidance when need, and generally do not interfere with day-to-day activities have a(n) 68 ______ managerial style. The scope baseline once established and approved, is 69 used:

is indicated when a point falls outside the control limits. Events. implement additional unbudgeted scope

is indicated when a point falls outside the specification limits. Activities compensate for inaccurate estimates

is indicated when a run of seven or more points fall below the center line of a standard control chart.

Slack elements. B and C only. cover major unforeseen catastrophes cover unforeseen problems in the project

Behavioral modification

Linking performance to pay

Positive job reinforcement

Job enrichment

Autocratic as the basis for making future decisions.

Conciliatory to accomplish verification measures. Parametric, definitive and top down.

Ethical to evaluate potential changes.

Facilitative All of the above.

The three most common types of project cost estimates Order of magnitude, parametric, and budget. 70 are:

Order of magnitude, Order of magnitude, budget and definitive and bottom up. definitive.

C divide the value of each outcome by its probability, then add the results. Critical path activites.

71 To calculate the expected value of an outcome: 72 Activities with zero time duration are referred to as: For a given characteristic in a construction process, the standard deviation associated with production variation is 0.8", and the standard deviation associated with measurement variation is 0.6". The total standard 73 deviation for this characteristic is: Project cash reserves are often used for adjustment in escalation factors which may be beyond the control of the project manager. Other than possibly financing (interest) costs and taxes, the three most common 74 escalation factors involve changes in: Selective perception is _____ of new conflicting information that may result, in a breakdown in 75 communication. The work breakdown structure (WBS) is an excellent tool for objective control and evaluation. Which of the following is generally NOT validated through the WBS? When working in an environment that uses learning curves, the most effective plan for creating the perception that pay is related to performance is to provide the team members with an individual salary plus bonus based upon Which of the following is not part of the acquisition process: An individual who is working on the satisfaction of physiological needs has essentially satisfied which needs? In the PDM, common constraints include: Scope reporting is the timely determination, _____, and _____ of project progress, status data, and transforming this into structured documentation (reports) necessary to judge project performance (reporting on work packages). There are two major types of reserves used on projects. The _____ is for (usually major) scope changes that were not considered as part of the original plan, whereas the _____ is to compensate for minor changes in estimating, escalation factors. To determine what causes the majority of quality problems in a process, a very useful tool is the: Which of the following is not part of contract administration

E F multiply the value of divide the value of the desired each outcome by its outcome by the value all possible probability, then add the use linear regression to assess the outcomes results expected value of the outcome Noncritical path activities. Slack time activities. Dummies

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1.4"

1.2".

1.0"

0.8"

Overhead rates, labor rates and material costs.

Overhead rates, schedule slippages, and rework.

Rework, cost-of-living adjustments, and overtime.

Material costs, shipping cost, and scope changes.

Encoding

Blocking out

Transmission

Acceptance

76

Time, schedule and cost.

Management coordination and organization structuring.

Work methods and accountability.

Quality of work.

77 78

Individual productivity source selection

Cost effectiveness invitation to bid

Group or team productivity contract award

Rating system developed by the project manager notice to proceed

79 80

Safety Start-to-start

Empowerment/authority Finish-to-start

Esteem Finish-to-finish

Self-actualization B and C only

81

Recording, accumulation.

Recording, graphical display.

Accumulation, graphical display. Graphical display, interpretation.

82 83 84

Management reserve, unplanned allowance fund. cause and effect diagrams. contract award

Management reserve, contingency. flow chart. performance control

Contingency fund, management reserve. control chart. financial control

Unplanned allowance fund, budgetary reserve. pareto chart. contract closeout

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A(n) _____ system is designed to ensure the timely availability of nonhuman resources, and includes the 85 cost in procurement, shipping/freight, storage and loss. Inventory control.

Materials management. The more rewards that the project manager provides, the better the performance of the team Gestures request for quotation Organization, authority and responsibility relationships. regulations.

Expectancy theory as applied to project management 86 implies that: 87 Non-verbal communication includes: The formal invitation to submit a price for specified 88 goods/services is usually referred to as: 89 The project scope/charter baseline includes: Which of the following is not an input to quality 90 planning? Which of the following networking methods allows us to show that the last 10% of one element cannot be completed until 62% of a previous element has been 91 completed? Which of the following utility functions reflects risk92 aversion: A deficiency in characteristics that render the quality of the material/service unacceptable is usually referred to 93 as: A line manager possesses information which the project team needs, but withholds the information. The results 94 in a(n):

The team will work the hardest on those goals that are clearly explained by the project manager Body movement request for proposal Summary of background conditions defining the project. scope statement.

Procurement. Team members will work hardest for those project goals that also bring satisfaction to personal goals Facial expressions tender invitation Functions to be performed. work results.

All of the above. Employees will work hardest for those project goals which are accompanied by high levels of authority for the individual team members The way we move our hands bid invitation Resource requirement schedule including time estimates. standards.

PERT uniform

ADM increasing

PDM decreasing

All of the above. exponential

defective

defect

non-conformance

poor workmanship

Blindspot

95 A project can best be defined as:

96 Guidelines for estimating time durations include: Herzberg identified factors which, if present, will lead to Good supervision 97 increased motivation. A typical factor would be: Statistical cost estimating techniques (based upon history), are called _____ estimates and are a _____ Definitive, bottom up. 98 approach. Which quality management tool would be used to control chart. 99 determine potential causes of a production problem? 100 Affinity diagrams are used to:

region of influence Cradle-to-grave activities which must be Coordinated effort of related accomplished in less Series of non-related activities activities designed to accomplish than one year and designed to accomplish single and a goal without a well-established consumes human and multiple objectives. end point. non-human resources. Assuming a normal level of labor Using consistent time and equipment. Assuming a normal work week. units Job security Regular promotions

Facade

Communication power base

Any undertaking with a definable time frame, well-defined objectives, and consumes both human and non-human resources with certain constraints. Using past actual durations as guides. Good salary

Analogy, top down. Ishikawa diagram.

Parametric, bottom up. scatter diagram. show the relationship among variables.

Parametric, top down. histogram. categorize large amounts of data.

determine if a process is in control. determine root cause.

B One of your project team members has made a technological breakthrough on an R & D project. The result will be new business for the company, as well as a company patent. The team member received a company bonus. The motivational strategy used here is: Smoothing out resource requirements from period to period is called resource _____. The most precise or accurate estimate for determining project costs is the _____ estimate. When subordinates know pertinent information that is not known by the project manager, the result is: Which of the following scheduling methods uses more of the risk management concepts: Which of the following terms refers to the situation where the work is being used for the purpose intended and so certified:

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101 102 103 104 105

Job enrichment Allocation. Definitive. Blindspot ADM

Linking pay and performance Partitioning Analogy Facade PDM

Behavior modification Leveling. Budget region of influence CPM

Freedom in the work place Quantification Modified standards. Communication power base PERT

106

beneficial completion

substantial completion

project completion

contract closeout

A _____ estimate prepared from layouts, sketches and Parametric 107 flowsheets, should be accurate within (-10, +25%). Assigning resources in an attempt to find the shortest project schedule consistent with fixed resource limits is Allocation. 108 called resource _____. Two or more people involved 109 For communication to occur, there must be: The ability to get an individual or group to perform a Authority 110 given task is best described as: The comprehensive review of a contractor's technical performance, cost performance, and delivery schedule, post project evaluation 111 is referred to as: 112 The financial closeout of a project dictates that: Two sources of variation in the length of hex bolts exist. Production variation and measurement error. The QC manager knows that the standard deviation from these sources is 0.24" and 0.43" , respectively. What is the 113 total standard deviation. Which of the following activities can be considered as 114 part of risk mitigation In general, attempts to smooth out period to period resources will _____ the scheduled time and _____ 115 project costs. Risk management methodology should be adhered to 116 in: The most common form of written project 117 communication is

Definitive.

Budget

Bottom up.

Partitioning the transmittal of information Power

Leveling a communication process Influence

Quantification. All of the above Leadership

post contract evaluation No charge numbers have been All project funds have been spent. overrun.

post mortem No follow-on work from this client is possible.

procurement performance evaluation No further charges can be made against the project.

.10 inch. risk identification

.19 inch. purchasing insurance

.34 inch. assessment of outcomes Increase, increase or decrease. complex projects Reports Authorizing budget increases for the next phase based upon scope changes.

.49 inch. assessment of probabilities

Increase, decrease. construction projects Publications

Increase, increase system projects Bulletin boards

Decrease, decrease. large projects Letters and memos

The most difficult decision for the executive sponsors to Budget allocations for the next phase. 118 make at the end-of-phase review meeting is:

Authorizing scope changes for the next phase.

Canceling the project.

B 119 The most expensive phase of life cycle costing is: The rule of seven used by quality control engineers states that if a run of seven or more samples lays on one side of the process mean, then the process is out of control. What is the probability that this condition is 120 the result of random variations. The term that best describes the 'right' to manipulate or 121 change others is called? Which of the following is associated with a buyer's 122 request for material to meet a particular need: A project manager trying to communicate accurately to 123 the team should use: An advertiser who uses a movie or sports star to 124 endorse a product is trying to use power. Control chart theory is based on the differentiation of the causes of variations in quality. Variations may be produced by assignable causes. All of the following are 125 examples of assignable causes except: Giving a part of project work to a contractor is an 126 example of: Proper implementation of project management will 127 guarantee that: The most effective means of determining the cost of a 128 project is to price out the _____. Which method shown below is acceptable for reducing 129 cost or shortening the schedule? Which of the following terms is used to describe the receipt issued by a carrier for items to be delivered to a 130 third party: A computer tape which contains historical project 131 information is called ____ tape. According to Herzberg, which of the following is a 132 motivational factor? Communication in both project and non-project-driven 133 organizations should occur in directions. During project execution, a line manager informs you that he will not have sufficient resources available next month to support your and two other projects. The best 134 way to handle this problem would be to:

C R & D.

D Applied research.

E Production

F Operations and support.

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14.30% Authority material warranty Power

3.12%

2.73% Leadership implied warranty of salability non-verbal methods Reward Coerciveness implied warranty of fitness for a particular purpose written memos Influential

1.56%

material guarantees the language of the project the language of the team members manager Expert Legitimate

differences among machines. risk mitigation Budgets will be met. Work breakdown structure.

differences among workers. risk assignment Schedules will be adhered to. Linear responsibility chart.

differences among materials.

differences in each of these factors over time.

risk delegation risk deflection Quality/performance will be met. The project will be a success. Project charter. Performing activities in parallel rather than in series. Scope statement.

"Crashing"

Changing scope.

All of the above.

free on board Database Pay one

receipt for merchandise Baseline. Hygiene needs two Ask the line manager to work with senior management to prioritize the work.

packaging list Archive. Achievement three Ask your sponsor to meet with the line manager.

loading list Lessons learned. Working conditions four Ask the line manager to set up a meeting with you and the other project managers to work out the problem yourselves.

Ask the line manager to make the decision.

Japanese quality control has improved dramatically in 135 the last 30 years for all of the following reasons except: the use of quality circles. Management reserves are normally defined as a % of the total budget. As a project progresses, the project manager wants the $ value of management reserve to _____, whereas the customer wants the management Increase, increase. 136 reserve to _____. negatively exponential 137 The utility of a risk seeker is:

small, continuous improvements the use of worker in quality control. suggestion systems.

the use of quality control charts.

Increase, decrease. positively skewed

Decrease, decrease. increasing

Decrease, increase. decreasing

B Which of the following is equivalent to a lump sum 138 contract:

C fixed price contract

D price fixing contract

E All of the above.

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139 Back charges refers to: Company expenses such as auditing costs, supervision, office supplies, building rent and 140 maintenance are elements of the: Job continuity would be an example of _____ in 141 Maslow's hierarchy of needs. Overlapping activities on a project, such as design and 142 construction, is referred to as: The major reason why a project manager would use 143 written instead of oral communication is:

transferring charges from subcontractors to the owner

Capital budgeting process. Self-actualization Fast tracking documentation A basis for future decisions about the project.

purchase order the cost of corrective action taken by the owner and charged to adjusting payments to reflect late the contractor for noninvoices consequence conformance Contracts and administration costing Overhead rates. system. Esteem Risk conversion. feedback A baseline to accomplish verification measures. Physiological Parallel management. cost

gaining restitution from the owner for non payment

Fringe benefits packages. Belonging Process improvement. barrier elimination

144 The scope management provides:

A baseline to evaluate potential scope changes. All of the above. the sum of the consequences of all project risk events

145 Total project risk can be defined as:

the sum of the probabilities of the sum of the products of each project risks events times the sum project risk event times its of consequences of those risks consequences

the sum of the probabilities of all project risk events

Which of the following statements about the cost of 146 quality are true? A line manager who is asked to wear two hats and function as a project manager at the same time is likely Authority 147 to exercise: Including the customer in the process of project Slow and counterproductive. 148 planning is: It is argumentative whether project managers actually control costs. Which of the following is the most common element over which the project manager may Direct labor dollars 149 have some degree of control?

the cost of quality are mostly the the cost of quality is the expense of direct responsibility of workers nonconformance to requirements who are manufacturing the and specifications. product.

quality control programs should be implemented when the cost of quality are deemed affordable by management. A and B.

Power Essential in the definition and documentation of project goals.

Influence All of the above] Necessary, but of limited Unnecessary because project goals are value. defined in the proposal stage.

Direct labor hours.

Overhead rates.

Procurement costs.

150 Most quality problems:

originate in the quality department originate on the shop floor where the ultimate responsibility because of waste and product for quality rests. rework. contract evaluation cycle

are the results of management inattention to potential quality could be eliminated if shop supervisors improvement ideas. monitored their work more closely. requirements cycle pre-award cycle

151 The "buy or make" decision is usually made during the: acquisition cycle The logical relationship that communicates a delay between the start/finish of one activity and the Slack 152 start/finish of another activity is referred to as:

Free float.

Restricted float.

Level float.

153 154 155 156

horizontal assumes the future risk events will occur at random according to Was originally developed by Dr. Is a European technique for predetermined Carlo assessing project risks probability distributions 157 Monte Carlo simulation: in order to achieve zero defects, all quality The Pareto Principle is a technique used to determine In order to minimize financial the majority of defects are control problems, which quality control problems in a particular process losses from quality control caused by a small percentage of including those which do should be corrected. Which of the following statements problems, all problems which have the identifiable problems. not have a direct best represents the philosophy employed by this a measureable cost should be Improvement efforts should be financial cost should be corrected reserved for these vital problems. corrected. 158 principle?

Which of the following actions is an example of risk response: A comparison of completion status to baseline is referred to as _____. An example of coercive power would be: Job descriptions are examples of ______communications.

adjust project parameters (scope, time, quality ...) Earned value measurement. Demotion upward

E reduce the consequences of reduce the probability of potential potential project risk project risk events events Percent complete. Reduction in wages downward ACWP. Disciplinary layoff

F wait until a problem actually happens, then deal with it in the most effective and efficient manner. BCWS Reprimand diagonal

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is a technique to stimulate create risk event resolution

generally, 80% of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts. Only required on large complex projects where separately identifiable work packages are difficult to construct.

159 The WBS is: Which of the following processes allow an unsuccessful bidder to seek remedy for contract award to another 160 bidder. A project team member submits a suggestion on how to improve the corporate procurement process. This is an 161 example of _____ communication Financial compensation is the primary motivational tool for which of the following management theories of 162 programs. In which of the following contract types is it easier to 163 change the scope of the contract: Planning activities such that predetermined resource 164 availability pools are not exceeded is called:

An organization oriented family tree of the project.

A task oriented family tree of the A cost centered project. structure of the project.

bid protest

bid review

award Protest

award review

upward

downward

horizontal

diagonal

Zero-defects program. firm fixed price Resource leveling. Expresses upper management commitment to the project. environmental Coercive Project calendar. Legitimate

theory X management. fixed price plus incentive fee Manpower leveling. Provides that authority by which the project will be run. technical Reward Resource calendar. Reward

165 The project charter: Which of the following areas are addressed in risk 166 identification: Which of the following types of power comes through 167 the organizational hierarchy A calendar that identifies when a project may be 168 performed on an activity is called a: 169 Charisma would be an example of _____ power.

theory Y management. cost plus percentage of cost Resource limited planning. Establishes that organizational structure with the project. legal Referent Milestone point. Coercive

Quality control circles. letter contract Manpower planning. Specifies overall objectives and timeframe of the project. All of the above. Legitimate Key point. Expert

B For every situation, several methods usually exist for effective communication to take place. Which of the following is least likely to be used for explaining to the 170 team project planning guidelines?

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project office memo

project office directive

171

172

173 174 175 176

In the project environment, the individual ultimately responsible for quality control is: In which of the following types of contracts is it most important for the contractor to maintain control of cost, schedule and scope changes. Middle (functional) managers have the greatest influence in the direction of the project in which type of organizational structure? Which of the following risks are generally considered unpredictable: A clear definition of the user's needs serves as the direct basis for the: R & D project managers in high-tech companies most often motivate using _____ power.

The line workers who must strive "to do things right the first time" to avoid quality problems.

project team meeting The head of the the company's quality control production department manager who must work with the who retains ultimate project members to ensure the quality control quality control program is responsibility for all the effective. company's projects.

formal report

The project manager who has ultimate responsibility for the entire project.

unit price

cost plus incentive fee

cost plus fixed fee

firm fixed price

Project. business risk Work breakdown structure. Expert PERT requires three time estimates whereas CPM requires one time estimate. Increase the use of acceptance control charts instead of standard three-sigma control charts. arrow diagrams

Strong matrix. financial risk Functional requirements. Reward PERT is used for construction projects whereas CPM is used for R & D.

Weak matrix. inflation Project cost estimate.

Project coordinator. natural hazards Selection of personnel.

The major difference between PERT and CPM 177 networks is:

Referent Identification PERT addresses only time whereas CPM also includes cost and PERT requires computer solutions resource availability. whereas CPM is a manual technique.

178 179

180 181

182

183 184 185 186

The majority of product defects could be prevented in most processes if manufactures would do the following: Which of the following diagrams is most useful in impact analysis: Which of the following is least likely to be used in explaining to a team member why you consider his/her performance substandard? Which of the following types of contracts allows the owner to transfer risk to the contractor: A contractor estimates that a project has a 0.5 probability of $200,000 profit and 0.3 probability of $50,000 loss. The expected monetary value of this project is: A project manager who allows the team to make the majority of the decisions is demonstrating a(n) ____ leadership style. Historical records during close-out are useful to _____ and _____ for future projects. In a fishbone diagram, the effect you are concerned about is placed: Sound, prudent, but often unsophisticated judgement is called:

Make a concerted effort to eliminate the potential for product Create a quality control defects in the design stage. department. precedence diagrams decision trees

A and B. Pareto diagrams

Project office memo cost plus incentive fee

counseling session cost sharing

project team meeting firm fixed price

formal letter cost plus fixed fee

$200,000

$150,000

$85,000

$50,000

Laissez-faire

Boss-centered

Predict trends, highlight problems. Analyze successes, shortfalls. at the end of the diagonal line at the right-hand end of the spine. (i.e. "fin"). common sense rational management

Subordinate centered Analyze strengths, document results. on a branch of a fin. smoothing

Autocratic Support litigation, defend claims. at the left-hand end of the spine. confrontation

B C Which of the following types of specifications gives functional specifications 187 measurable capabilities of the product: A graphical display of accumulated costs and labor hours for both budgeted and actual costs, plotted Trend line. 188 against time, is called a(n) _____. By using Project Risk Management techniques, project managers can develop strategies that do all but which Significantly reduce project risks 189 of the following: 190 In a flowchart, the diamond form is used to represent: In small companies, project managers and line 191 managers are: Make or buy decisions are usually made during the 192 _____ phase of a project. Managers who adopt a sound, but prudent managerial 193 style are called a starting point. Never the same person Conceptual authorization

D performance specifications

E conformance specifications

F technical specifications

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Trend analysis.

eliminate project risks an operation. Always the same person Development.

S curve. provide a rational basis for better decision making a written report. Sometimes the same person Implementation

Percent completion report. identify risks, their impact(s), and any appropriate responses a decision point. Always in disagreement with each other Execution judicial

194 The critical path in a network is the path that: There are four general classes of products that the purchasing department seeks to obtain for production. 195 Which is not one of these categories: A good team leader must be concerned not only with 196 _____ but also with _____ . The project stakeholders should be actively involved 197 with the _____ phase(s) of the life cycle. The starting point in the development of a top-down 198 PERT/CPM chart is the _____ .

Has the greatest degree of risk.

conciliatory ethical Will elongate the project if the activities on this path take longer Must be completed than anticipated. before all other paths.

All of the above.

Raw materials Long term goals; short term goals Conceptual Project specification tree. has proven ineffective in both Japan and the U.S. concept

Standard production items Organizational goals; personal goals Development. Customer's deliverable list. is particularly effective in overcoming labor/management conflicts. development

Special items Legitimate power; referent power Execution Customer's milestone dates. provides a quick fix for most quality problems. execution

Items of small value Group efficiency; power and authority Finish Work breakdown structure. allows workers the opportunity to generate solutions for chronic quality problems. conclusion

199 The use of quality circles: Which phase of the project life cycle typically has the 200 highest uncertainty and risk associated with it? Your sponsor announce to you and your team that his/her door is open to everyone wishing to discuss project problems. Yet, the sponsor seems to be annoyed whenever someone does stop by, even when discussing a serious problems. This is an example of. _____ is associated with a buyer's request for materials or equipment to meet a particular need or accomplish a specific purpose. ADM is an activity-on-arrow method. In this method, a dummy activity: An informal communication network on a project and within an organization is called a(n): By which process may an unsuccessful supplier seek remedy for unjust awards?

201

semantics

credibility

202 203 204 205

Implied warranty of merchantability Denotes any dependency Denotes a critical path relationship. relationship. Express warranty free upward flow Contract dispute free horizontal flow Stop work order

inconsistent signals Implied warranty of fitness for a particular purpose Shows slack. unrestricted communication flow Bid protest

perceptual differences

Prescribed warranty Identifies customer deliverables dates. grapevine Coffective action

D should be handled via contingency allowances Juran

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Risk classified as unknown unknowns (i.e., those which should be deflected to the contracting officer 206 cannot be identified or evaluated): Deming 207 The "zero defect" concept was proposed by: The major difference between project and line management is that the project manager may not have 208 any control over which basic management function? Which of the following planning considerations is often 209 overlooked? A recurring communication pattern within the project 210 organization or company is called a:

should be ignored, since should be ignored, since they are not they cannot be identified covered in the Project Risk Assessment Crosby Tagushi

Decision-making Planning for project termination. free-form matrix

Staffing Qualified project manager assignment. structured matrix

Rewarding Insuring top management support. network

Tracking/monitoring Clearly defined tasks. rigid channel

During a project review meeting, you discover that your $250,000 project has a negative schedule variance of $20,000 which equates to 12% of the work scheduled to The critical path has been The project will be completed late. lengthened. 211 this point of time. You can therefore conclude that: Once the logic of a network is laid out, the project manager will conduct a forward pass and backward pass through the network. This will provide information 212 on the _____ and identification of the _____ .

the costs are being overrun.

Overtime will be required to maintain the original critical path.

Slack for each activity, high risk Slack for each activity, critical path. activities. Procurement activities mandate this

Manpower shortages, high risk activities.

High risk activities, non-critical paths.

Project managers need exceptionally good They may be leading a team over 213 communication and negotiation skills primarily because: which they have no direct control Risk can be divided into two basic types; business risk and pure (or insurable risk). Of the following, which liability loss 214 one(s) fall(s) under business risk? Identify those factors that will adversely impact project objectives. 215 The purpose of project Risk Management is to: Which of the following factors has historically been the Planning performed by a planning group. 216 greatest contributor to project failure? Which type of process involves the agency holding discussions with each of the offerors, after receipt of their proposals, in the process of arriving at an Sealed bidding 217 agreement prior to the award of a contract? A non-critical path activity is completed in half the time. 218 Then, An element in the WBS was estimated to require 1 month for completion with 1000 hours of labor and a burdened cost of $50K. The task was completed in 1000 hours but a burdened cost of $60K. The most 219 likely reason for the increase would be: In the past, most project managers have come from _____ fields without proper _____ training or education 220 in skills

They are expected to be They must provide technical experts executive/customer/sponsor briefings

direct property loss Assess the impact of adverse project factors. Poor financial estimates.

profit loss

personnel-related loss

Assess the probability of adverse project factors. A and C Lack of sufficient management reserve. Lack of management support.

Competitive proposals The slack in the path containing this activity will increase.

Noncompetitive proposals The total cost for this activity has decreased.

Formal bid Manpower from this activity can be assigned to other activities.

The critical path is also reduced.

Higher salaried employees were assigned.

Overtime was required.

The overhead rate increased.

Employee salaries had increased.

Technical; accounting/finance

Technical; management

Technical; psychological Marketing; technology-oriented

C can be minimized through continuous monitoring. sponsor

221 The Risk of NOT meeting project quality objectives: 222 The main player in project communication is the The type of contract (payment mechanism) chosen for a project is often a reflection of the degree of risk associated with completing that project. For a firm fixed 223 price contract, payment for risk _____ .

considered a long term risk. project manager Is accomplished by paying the contractor for his costs plus a fixed fee (profit). Expenditure

E will be reflected in the "inservice" life of the product or service. B and C functional manager functional team Is an undisclosed contingency in the contractor's bid. Marketing

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Is accomplished by paying the actual costs to the contractor.

Is accomplished by paying for the budgeted costs of dealing with risks, as predicted in the project risk assessment. Inspection

224 Which is not an element of procurement management? Purchasing Which percent of the total project labor hours are typically expended by the end of the second phase of 225 the project life cycle? Comparing actual to planned performance to each activity. 226 Bar charts are most appropriate for: Formal authority is often referred to as legitimate power. Which two other forms of power are also Reward and penalty 227 considered to be legitimate power? Power games, withholding information, and hidden noise 228 agendas are examples of-. 229 Scope management is: a project control function.

5% Showing slack time.

10%

15% Showing critical path Showing which activities can be dependencies. rearranged in parallel.

25%

Reward and referent communication barriers employs change control. Price out the work using a company-wide average labor rate. simple projects

Referent and expert indirect communication a work authorization process.

Expert and reward mixed messages considers Cost, Quality and Schedule.

Price out the hours at the actual The most common method for pricing out non-burdened salary of the people to be assigned. 230 labor hours for a three year project would be to: The principles of risk management should be followed complex projects 231 only for:

Price out the work using a functional group average labor rate. All of the above. large projects deals with the usefulness of the end product. Inspection A and C

232 Utility Theory: 233 Which is not part of the purchasing cycle?

considers the risk propensity of the is based on proven statistical decision makers. methods. Defined need Transmit need

is a key element of ISO 9000 Prepare and issue purchase order

A network has been developed with resources from six different departments. One of the six departments has just informed you that they can increase the number of A shortening of the critical path. 234 employees from 5 to 8. This will result in: Conflict management requires problem-solving. Which of the following is often referred to as a problem-solving Confrontation 235 technique and used extensively in conflict resolution? 236 Cost Reimbursable contracts are equivalent to: In project-driven companies, costs are usually billed 237 againest the project based upon: Project Risk Management is based on which of the 238 following premises: Cost plus contracts The burdened labor rate of the actual employees who performed the work. the future is unknown.

A shortening of the noncritical path.

A decrease in the total cost of the project.

An increase in the cost of the project.

Compromise

Smoothing Progress payment Fixed plus contracts contracts The burdened labor rate The burdened labor rate of the of the company average line organization average salary. salary. unknowns can result in risks or we cannot control risk opportunities. events.

Forcing Back charge contracts The burdened labor rate of the average salary of the project team members. project risk impact can be measured and controlled

B The project manager that allows and supports group discussions and decision making is called a(n) _____ 239 manager. 240 What is the purpose of the Project Plan? Management has decided to "crash" a project in order to avoid penalty payments for late deliveries. To crash the project, either overtime or additional resources 241 should be assigned to: Of the following, who has the ultimate responsibility for 242 meeting project quality objectives?

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autocratic To document the Preliminary estimates.

consultant autocratic To document the Definitive estimates.

All activities.

Only those activities with the longest time durations.

consensus To document the Budgetary estimates. Those activities on the critical path begining with the longest time duration activities. Functional Manager identification of project risks

shareholder To document Parametric estimates.

Those activities with the greatest degree of risk. Quality Assurance Manager

243 Risk mitigation involves all but which of the following: The cost of corrective action taken by the purchaser and chargeable to the supplier under the terms of the 244 contract is: The sequential steps that define the process for 245 successfully completing a project is: Which of the following time robbers end up creating additional work for the project manager and the project 246 office? You are giving your team instructions on how to perform a new test which is different from the way that the team had performed it previously. The best way to verify that 247 the learn understands what you want is to: A common way by which executives provide the project 248 manager with written authority is through: Surveys have shown that the primary skill needed to be a project manager is communication skill. The typical project manager spends approximately ______percent 249 of his or her time communicating. The Work Breakdown Structure (WBS) is the basis for 250 communicating: The quality objectives are approved in the conceptual 251 stage of the project by the:

Project Engineer Project Manager developing system standards (policies, procedure, responsibility standards) obtaining insurance against loss

performing contingent planning

Payment authorization Implementation Plan

Bid cost considerations a life cycle Changes without notification or direction

Release payment Development Plan Unreasonable time constraints

Back charge a critical path

Failure to delegate

Over directing people

obtain feedback A common job description for all project managers

analyze the team's perceptions barriers An appointment letter

uses gestures in presenting the instructions A project charter

analyze the team's decoding skills All of the above

40-50 Project scope, cost control, schedule, quality Project Engineer

50-60

60-75

75-90

Project objectives, Project scope, schedule, Project scope, quality, schedule, dependencies, plan, cost control staffing, cost control dependencies Project Manager Functional Manager Quality Assurance Manager Is the cumulative sum of the probability of each individual project risk event times the consequences of occurrence of that risk event. A and B Scope of work Contract stipulation

252 Total Project Risk: _____ is a narrative description of the work to be 253 accomplished or resource to be supplied.

should not be calculated for small projects Purchase order

is the probability of each project risk event times the sum of the consequences of individual project risk events which could occur during the project. Level of effort work

B A line manager provides you with three estimates for his activity in your PERT network. His estimates are 2 weeks optimistically, 4 weeks most likely, and 12 weeks pessimistically. The expected time which would appear 4 weeks 254 on the chart would be:

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5 weeks

In Project Risk Management, Risk Response may 255 include actions to: Researching, organizing and recording pertinent 256 information is called: The budget associated with scope changes that have been approved but not planned for yet, is referred to 257 a(n) _____ budget. The project manager must be concerned with building a closely knit team. During the project kickoff meeting, the project manager can get a good start at team building 258 by providing the team with: To determine whether or not the employee correctly understands the message, the project manager needs 259 to: What is the relative priority of project Cost, Schedule 260 and Quality? _____ is a method of procurement where a contract results from a bid which may be changed through 261 bargaining. A proven effective means to insure quality conformance 262 is to: Communication management is best described as 263 conducting or supervising 264 Good project objectives must be:

reduce the probability of risk events Alternative analysis

6 weeks reduce the change the scope, budget, consequences or schedule or quality specifications severity of impacts of a of the project potential risk event Configuration Information gathering management

7 weeks

A and C Post project analysis

Unauditable.

Undistributed.

Preauthorized.

Contingency.

Proposed salary increases if the project is successful

Bonuses for early completion date

A promise of future assignments

Well-defined project objectives

reduce the filtering 1)Cost - 2)Schedule - 3)Quality

eliminate barriers 1)Quality - 2)Schedule - 3)Cost

obtain feedback 1)Quality - 2)Cost 3)Schedule

use more than one medium 1)Schedule - 2)Quality - 3)Cost

Acquisition delegate accountability to subordinates the way we listen

Contract negotiation revise quality specifications to match quality measurements

Procurement train workers in proper quality methods the way we feel Realistic and attainable The skill level of the added resources might not be appropriate for the activities to be performed.

Purchase negotiation inspect quality into the product the exchange of information Overly complex Adding more resources may create additional work and produce inefficiencies (i.e., additional people may need training and supervision.)

Increasing resources on the critical path activities may 265 not always shorten the length of the project because: Universal characteristics of effective project managers include such skills as communication, decision-making, planning, ability to identify problems and: Which of the following is not a measure of the profitability of a project or program? _____ is a formal invitation containing a scope of work which seeks a formal response (proposal) describing both methodology and compensation to form the basis of a contract. By which means is a contractor able to control cost overruns due to changing requirements?

the way we speak Established without considering General rather than specific resource bounds Safety, OSHA and EPA may Certain activities are timehave placed restrictions on the dependent rather than resourcenumber of people used on dependent (i.e., using three ovens certain activities or in the rather than one to bake a cake). physical location of the project.

266 267

Performing feasibility studies Return on original investment.

Proposal preparation Net present value.

being close to the customer Depreciation.

Maturity Discounted cash flow.

268 269

Request for proposal Project data review

Invitation to bid Change order

Request for quotation Purchase order amendment

Intention for bid Change control

B Douglas McGregor's Theory Y advocates that the 270 average worker: 271 Feasibility studies occur in which life cycle phase (s)?

C Dislikes work and avoids it whenever possible Conceptual

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Must be closely supervised and Avoids increased even threatened with punishment responsibility Conceptual or Development Execution how to translate the message into a language that everyone can understand are specific quality characteristics for which a product is designed, built, and tested. the fraction of the total project tasks which may be affected by the risk event The project sponsor. Budgeted cost.

Wants self-respect Preliminary planning

272 Project managers must know:

What kind of message to send

to whom to send the message

All of the above

273 Quality attributes

are used to determine how effectively the organization accomplishes its goals

can be objective or subjective in nature

A and B. the total number of possible events divided into the consequences of the risk event. All of the above. All of the above.

274 275 276

277 278

the total number of possible events divided into the expectations or Risk event probability is defined as: frequency of the risk event Scheduling systems such as PERT, ADM, and PDM are The project manager and project project management tools to be used by: office personnel. The planned cost for the total project at its inception is called the _____. Cost of goods sold. A process characteristic has a true mean of 150 and a true standard deviation of 20. A sample of 25 items is taken from this process. The standard error of the estimate is: 0.2 Network schedules are prepared during the _____ phase and updated during the _____ phase. Conceptual, execution.

the number of times the risk event may occur The project team and functional managers. Depreciable value.

0.8 Development, implementation.

4 Development, close-out. Implementation, close-out. is concerned with naming all activities performed, the end products which results and the resources consumed. is not a concern of the project manager.

279 Scope Management: The methods and techniques for determining the economic costs, the environmental impact, the economic returns, and the probability for success are 280 called: The traditional organizational form has the 281 disadvantage of: Things that distort, distract, or muddle the 282 communication process are called:

is a subset of configuration entails managing the project's work management and as such is content. performed by CM specialists.

Feasibility studies. Complex functional budgeting noise

Bills of materials. Poorly established communication channels selective filtering

Pert charts. Managerial reserves. No single focal point for clients/sponsors Slow reaction capability

Cost factors (least cost 283 Which is not a consideration in a make or buy decision? alternatives)

284 A Work Breakdown Structure: A project manager can exchange information with the 285 project team using which media?

assures all work is identified tactile

selective perception medium problems Existence of sufficient administration/technical Competitors' method of sourcing personnel Political and social factors provides the project subdivides the project into sponsor with a timemanageable segments phase task summary both A and B audio olfactory visual

E Is amended to reflect the scope change, but the During project execution, the customer authorizes and Now becomes the new schedule, Is still the original baseline but original baseline is still funds a scope change which requires a major change in including the changes, and the annotated to reflect that a maintained for postoriginal baseline is disregarded. change has taken place. project review. 286 the schedule. The baseline schedule: estimate the effect of change of one project Substitute for uncertainty analysis estimate the level of risk aversion variable on the overall in risk quantification adopted by management project 287 Sensitivity analysis can be used in risk analysis to: in order to achieve zero the majority of defects are defects, all quality The Pareto Principle is a technique used by quality In order to minimize financial caused by a small percentage of control problems, managers to determine which quality control problems losses from quality control the identifiable problems. including those which do of a particular service or manufacturing process should problems, all problems which have Improvements efforts should be not have a direct be corrected. Which of the following statements a measurable cost associated with reserved for these vital few financial cost should be them should be corrected. problems. corrected. 288 represents the philosophy of the principle?

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Is meaningless since every schedule update changes the baseline (i.e., a rubber baseline.)

A and B

generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

289

290 291

292

293

294

295

Multiplying the actual hours worked Multiplying the budgeted hours to The budgeted cost of the work performed (BCWP) for a on the project by the budgeted complete the task by the task that has just been completed can be calculated by: labor rate. budgeted labor rate. The project manager has, as a prime responsibility, to assure proper integration of activities. In which organizational form does the project manager probably have the easiest time in integrating work? Matrix Classical There are four methods of government procurement. Which is not one of these methods? Assistance Sealed bidding A scientist is informing techs. about a new product which is starting and the type of work that the lab techs. will be expected to do. The barriers which could hinder the lab techs. ability to filter the information include all of the following except: language and semantics culture and ethics failure to reserve funds to handle worst case scenarios (low probability events) resulting in Many companies self insure against some risk. severe financial damage to the stiff competition from insurance Problems which can arise from self-insurance include: company companies Perhaps the biggest problem facing the project manager during integration activities within a matrix Coping with employees who report Too much sponsorship structure is: to multiple bosses involvement The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for improving the performance of the the QC circle participants? company self-improvement

Dividing the actual hours required to complete the task by the budgeted labor rate. Cannot be determined.

Expediter Competitive proposals

Coordinator Acquisition

intelligence and knowledge base

reputation, authority, organizational status and position

confusion of business risks with insurable risks. Unclear functional understanding of the technical requirements

A and C

Escalating project costs

financial incentives

recognition among co-workers

The _____ specification delineates specific measurable capabilities or parameters for which a product can be Performance 296 tested as part of the acceptance procedure.

Functional

Technical

Base Line

297 The project life-cycle can be described as:

298 The salvage value of an asset is: Your team has prepared a CPM schedule for your review. You notice that one node has six inputs (including two dummy activities) and four outputs (which include one dummy activity). Select the correct 299 statement from the following: Assume that you have a network where an activity on the critical path can be crashed by two weeks. If the 300 activity is actually crashed by two weeks, then:

project concept, project planning, project planning, work project execution, and project close- authorization, and project out. reporting. The value of the scrap metal if a The value that an asset has on new asset were taken to a scrap the books after one year of yard. depreciation. This is invalid because a node can have a maximum of one This is a valid representation if the dummy input representation if the logic is correct. logic is correct. The project's schedule will be reduced by 2 weeks. The available slack on the noncritical paths will increase.

E project planning, project control, project definition, WBS development, and project termination. The costs that have been sunk into the project to date.

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project concept, project execution, and project reporting. The expected cash value at the end of an assets useful life.

This is invalid because nodes cannot have both dummy inputs and This is a invalid because the number of dummy outputs. outputs must equal the number of inputs. A new critical path may appear after the crash.

All of the above.

301 Documented work authorization provide: Fixed-price and incentive-type contracts place responsibility for performance and financial risks 302 associated with delay or non-performance on the:

a means of effective internal coordination of the project's activities.

an audit trail of all work authorized from project initiation to completion.

a means for communication of work activity between the project manager and the performing activities. All of the above

Buyer

Third party The contractor incurs the total financial responsiblity for each dollar spent. Unless the project manager has an input into the employee's performance review

Contractor

All of the above The customer will incur no further costs for the work the contractor performs in the completion of the contract.

The customer incurs the total In a contract, the point of total assumption refers to the financial responsibility for each additional dollar spent. 303 point where: If the functional employees are supervised closely by the line In a matrix organizational form, MBO may be difficult to manager rather than the project manager 304 implement:

The schedule and cost variance are zero.

Unless the project and line managers agree on Unless the project and line managers the ultimate objective agree to the duration of the task

305 Quality assurance Which of the following communication media is least 306 accepted by organizations? Formal written communication is mandated for which of 307 the following?

refers to the prevention of product defects tactile scope changes not part of the original project

is the technical process that include the is an auditing function that construction of control provides feedback to the project charts which specify team and client about the quality acceptability limits for of output being produced. conforming output. audio taking exception to a specification milestone review and schedule technique extrasensory procurement of raw materials cost/schedule control system

A and B. visual All of the above.

In performing an impact analysis, the most effective tool 308 to ensure all risks are identified on large projects is the: Work breakdown structure

planning programming budget system

In the project environment, the individual ultimately 309 responsible for quality control is: In which organizational form do project managers usually get to know the employees well enough to 310 provide an input into their performance review?

The line workers who must strive "to do things right the first time" to avoid quality problems.

E The head of the the company's quality control production department manager who must work with the who retains ultimate project members to ensure the quality control quality control program is responsibility for all the effective. company's projects.

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The project manager who has ultimate responsibility for the entire project.

Expediter

Coordinator

Pure project

Matrix

311 The critical path in a schedule network is the path that:

Must be done before any other Takes the longest time to complete tasks provides a means whereby various levels of authority can judge project performance

312 The use of the project reports:

are not necessary on small projects

Allows some flexibility in scheduling a start time. Is not affected by schedule slippage provides insight into project areas and the effectiveness of the control systems All of the above

You must produce 27 widgets. You can only produce 9 widgets per production run. Each production line setup costs $1000. Each widget consumes $10 worth of material and $5 worth of labor. What is the total fixed 313 cost for producing the widgets. _____ is based on information gathered and analyzed about demand and supply. This forecast provides a prediction of short and long term prices and the Demand forecast 314 underlying reasons for those trends.

$3,000

$27,000

$27,270

$1,335

Price forecast

315 A project is defined as: An acceptance control chart has limits that are based on the spec. limits for the product rather than limits which differentiate between random and assignable causes. Under which of the following circumstances 316 should a QC manager consider this type chart

a coordinated undertaking of interrelated activities directed toward a specific goal that has a finite period of performance.

a large, complex undertaking with many objectives, multiple sources of funding, and a not discernible end point.

Supply forecast an undertaking of interrelated activities directed toward a specific goal that can be accomplished in less than one year.

Production forecast

a group of activities headed by a project manager who has cradle-to-grave cycle responsibility for the end product.

When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process

When the number of samples outside the current control chart limits become too costly and cumbersome to investigate.

317 Budgeted contingencies can be detemined by: It is a generally acceptable practice that if one of your clients makes an informal request of you, then you 318 should respond: Ouchi's Theory Z relates more to _____ whereas 319 Theory X / Theory Y relates to _____ .

past experience

applying standard allowances

When a process is subject to constant but stable tool wear. A and B. detemining the sum total of the most probable variances of the various risk items properly identified. All of the above.

formally in writing

with a memo informally nonverbally Company management philosophy in treating employees; Project sponsors; project Project managers; team members the average worker managers The functional team; project sponsors

B 320 The first step in building a PERT/CPM network is to: Which is not one of the five classifications of work 321 found in a purchasing operafion? You must produce 27 widgets. You can only produce 9 widgets per production run. Each production line setup costs $1000. Each widget consumes $10 worth of material and $5 worth of labor. What is total variable 322 cost for producing one widget.

C Create a flow chart Management

D Determine the critical path Buying

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Show task relationships Create a work breakdown structure Follow-up and expediting Marketing

323 Creation of project objectives: During which phase of the project life cycle is the 324 amount at stake lowest?

$1,020 allows for data collection and analysis and progress reporting against which standards of performance can be measured. concept

$1,010 $1,015 is accomplished by selection of measurable variables against is required before which performance can be funding of the project by judged. the project sponsor. all of the above. development execution using redundancy (i.e. saying it two different ways) whenever possible Overhead rate estimating conclusion

$20

325 Techniques that can improve communication include: 326 The Delphi Method is well-suited for:

establishing a single, one-way communications channel Decision-making

avoiding face-to-face communication Forecasting

disregarding the sensitivity of your receiver All of the above

327 The zero defects concept What tool have project managers come to use to 328 identify all of the costs associated with a project. _____ is a receipt issued by a carrier for merchandise 329 to be delivered to a party at some destination.

is a performance standard for management A bill of materials

is a motivational technique that promotes "doing it right the first time". A Gantt chart

is used by management to communicate to all employees that everyone should do things right the first time. A and C. An arrow diagram network. A work breakdown structure.

Proforma invoice

Inspection certificate

330 A program is characterized as:

a grouping or related tasks lasting one year or less.

a unique undertaking having a definite time period.

Packing list a grouping of similar projects having no definite end that supports the product(s) from cradle to grave.

Bill of lading

a project with a cost over $1 million.

Contingency planning should include all but which of 331 the following? From an operating or functional perspective, there are various objectives of purchasing and materials 332 management. Which is not one of these objectives?

The development of a contingency allowance determined by combining (layering) various estimate segments to form larger the development of schedule estimate segments. alternatives and work-around To support company operations with an uninterrupted flow of To buy competitively materials and services

the management of a contingency budget To develop reliable and effective sources of supply

an assessment of project shut-down liabilities. To achieve maximum integration with the other departments of the firm

C Motivate the employees with seminars, contests, and institute programs such as "Quality Improvement' day.

In order to achieve long-term quality improvements, 333 management must do the following: Team members want to work for a project manager that can provide them with career path planning. In which organizational form is career path planning difficult for 334 project employees? The swiftest and most effective communications take 335 place among people with Typically, during which phase in a project life cycle are 336 most of the project expenses incurred. 337 Communication always makes use of. 338 Fixed-price contracts place more risk on the _____ .

D Create a quality control department and give the head of the department ultimate responsibility for quality improvement.

E Implement of a formal quality control program with worker and management involvement.

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Establish financial incentive packages for worker.

Matrix common points of view

Pure project dissimilar interests Development of design phase words contractor maintain total control. the customer

Project coordinator advanced degrees Execution phase. language seller train each worker to implement the work. the project manager Incur a schedule slippage (to obtain more favorable pricing due to lengthened delivery times) Personnel training contract stipulation written in non-technical language

Project expediter the ability to reduce perception barriers Termination phase. gestures B and C inspect quality into the project. both A and C

Concept phase symbols owner distribute the responsibility to 339 The best way to insure quality conformance is to _____. subordinates. senior management 340 The project charter is developed by:

341 342 343 344

When a project manager is running over the budgeted costs, the project manager can typically _____ to attempt to get the project back on budget. Which of the following fall(s) under the responsibilities of a project manager? A legally binding document offered unilaterally is a _____ . A technical requirement has which of the following characteristics: If a project manager communicates a verbal message to a subordinate, and the subordinate leaves without saying a word, the project manager should assume: Inspection of a complex project according to specifications is accomplished by _____. The behavioral responsibilities of a project manager may also include dealing with: The difference between the BCWS and the BCWP is referred to as the: "Paraphrasing" is most closely associated with which part of the communication process?

Reduce features and/or functionality Labor relations with project personnel purchase order easy to understand

Increase risk. Affirmative action scope of work description a communication tool between the user and the design team

All of the above. Discrimination and equal employment opportunity level of effort proposal developed in cooperation with the user

345 346 347 348 349

the message was understood inspection by attributes. The public Schedule variance encoding the level of effort for a task quotation request from suppliers

the subordinate discarded the the message was not understood information quality conformance cyclical inspection inspection Regulatory personnel Cost variance. decoding when a task starts and stops proposal request Employees spend only a short amount of time assigned to the project The legal environment Estimate of completion

the information was not appropriate original inspection Environmental issues Actual cost of the work performed

350 A Gantt chart is useful in determining: A contract originated bilaterally may be developed by 351 _____ . In a matrix organizational form, which factor(s) make it difficult for a project manager to provide a valid input 352 into the employee's performance review?

barriers feedback how tasks are related to each other who is assigned to do a task bid invitation release Not being knowledgeable enough to evaluate employees on technical judgment B and C

Not working directly with the assigned functional employees

All of the above

B C Upon completion of 75% of the project, the original schedules and cost estimates that were submitted at Baseline costs 353 the inception of the project are referred to as the: Which of the following is not a definition to determine a distance 354 product's ability to operate as intended? identifying individual tasks for a project 355 A work breakdown structure is most useful for: Reaching an understanding of concessions is protocol 356 accomplished in the _____ stage of negotiations. probability of product's The primary consideration of product management is to performance with specified parameters 357 know the _____.

E Estimates upon completion costs function developing a cost estimate

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Budgeted costs. performance scheduling the start of tasks probing

Scheduled costs condition determining potential delays

scratch bargaining closure ability of a product to be ability the product has to perform produced within existing functionality the product will provide over its intended function parameters its useful life Project managers do not care about tracking costs, as only schedules There are no tools for identifying are important to all project tasks. project managers. A and B only strengthen the learning process by adding a visual dimension to the auditory dimension stay in view longer, thus bringing back listeners who may have strayed All of the above.

The reason that cost management is so difficult in 358 project management is that:

Projects by definition and nature are non-recurring events and are therefore difficult to predict.

359

360 361

362

Using visual aids during management/customer presentations will: Which of the following organizational forms would be likely to have an individual with the title of Vice President for Project Management? A contract is legally binding and must comprise all but one of the following: History has shown that project managers can be trained in a combination of ways. Which method is usually preferred by most companies?

hold the interest of the audience

Classical / traditional legal capacity

Pure project mutual assent Formal education and special course (degreed programs) control change throughout the project individually-oriented, legallyoriented, organizationally oriented The labor costs of the workers who actually produced the widget.

Matrix approved negotiations Professional activities, seminars control change during the production only

Project coordinator consideration

Experiential learning, on-the-job insure drawings are updated

Individual readings generate engineering change proposals

363 The purpose of configuration management is to: Three types of written media used in organizations are 364 _____, _____, and ______. Which of the following is considered a direct cost for 365 producing a widget? _____ best describes the goal of a project in its relationship with the customer, from initial contact 366 through delivery. A communicator can present information using the 367 following media except: Advantages of the functional (hierarchical) form of organization include _____ and creation of technical 368 competence. 369 Quality and _____ are directly related. Resource leveling will often affect the project by making 370 it:

manual, letters, guidelines The cost of the materials used to produce a widget.

guidelines, forms, procedures letters, guidelines, brochures The rent for the building in which the widget was The salary of senior management and manufactured the project sponsor conformance to requirements Tactile High information processing capability scope control More responsive to customer needs.

fitness for use Visual

customer satisfaction Audio

fitness for purpose Performal

Ease of horizontal coordination productivity Shorter.

Clearly defined authority cost overruns Longer

Single voice to customers Pareto diagram A and C

C risk Solicitations Straight line.

cost versus benefit 371 Selection criteria for project selection include: The Statement of Work (SOW) is developed during the Award 372 _____ cycle. Which of the following depreciation methods provides Double declining balance. 373 for accelerated depreciation of an asset: A plan has budgeted three weeks of effort for consultants, but the job was done in only two weeks. 374 Calculate the variance:

E contribution towards organizational goals requirements

F rate of return contractual

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Exponential depreciation Double sum of the years digits

375 376 377

378 379 380 381

382

383 384 385 386

387 388 389

390 391 392

75% 67% the plans and the PM has knowledge of the the products delivered comply specifications produced A warranty may not be a remedy for products delivered product, inspected it without relying with the plans and specifications by the seller match the unfit when _____ . on the seller's skill of the client completed product. A and B Graphical displays of accumulated cost and labor hours, plotted as a function of time, are called: Variance reports S curves Trend analysis Earned value reporting Quality control is normally performed by the _____ . QA personnel project team operating personnel project management Situations calling for a matrix organization include outside pressure for dual focus, _____ and pressure for Pressure for reduced duplication Pressure for shared high information processing capability. Pressure for clear accountability of effort resources Pressure for formalized communication The net present value of $110 one year from now at 10% is: $100 $120 $121 $100 less taxes The receiver filters messages based on all but the following: Language Distance Culture Knowledge Going from Level 2 to Level 4 in the work breakdown Lower status reporting A greater likelihood that something will structure will result in Less estimating accuracy Better control of the project costs fall through the cracks On November 1, $1000 worth of work on task A was supposed to have been done (BCWS); however, the BCWP was $850. Calculate the schedule variance: ($100) $100 ($150) $150 will be reflected in the inis minimized through continuous service life of the project The Quality Risk _____ . monitoring. is considered a long term risk. result. B and C The act of conducting or supervising the exchange of Communications information is: Consulting Project Management Management Communications Enhancement The core function of the project manager is Systems design Client interfacing Quality assurance integration The future value of an annual income flow of $1000 for 2 years at 10% is: $2,200 $2,280 $2,300 $2,310 decreases design costs The initial cost of a product and the product's operation increases perceived value when are incidental to each other as operation periods provides perceived function value and and maintenance costs _____ . balanced. because initial costs are "sunk" increase product social dysfunction All of the following may hinder a person's ability to transmit/receive a message except: Unfamiliarity with topic Withholding information Assuming Noise Quality Improvement Programs are normally associated with which two of the following? Juran and Crosby Juran and Deming Crosby and Deming Deming and the Japanese attempts to formalize considers risk propensity of the management's risk works well with decision The Utility Theory _____ . decision maker. considerations. tree analysis. is considered highly theoretical. The document authorizing functional areas to charge against the project is the: Work authorization form Scope baseline Project charter Management plan The purpose of a dummy activity in an activity-on-arrow Identify a task that could be Show a task that is not diagram is to: replaced by another. Take the slack time into account. necessarily needed. Denote a milestone.

1.50%

33%

B C When planning, organizing, coordinating, and controlling a project an important human resources skill Building multi-disciplinary teams 393 or ability would be 394 Which is not a negotiation tactic? Imposing deadlines

Managing conflict surprises

E Communicating orally and in writing with all levels of personnel person with authority is absent

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Involving senior management reasoning together

395 Which of the following is referred to as sunk cost: A project manager believes that modifying the scope of the project may provide added value for the customer. The project manager should: As a project is carried out and slack time is consumed on individual tasks, the slack left over for the remaining tasks is: Group brainstorming encourages all of the following except: Non-conformance penalties are a form of _____.

management reserve

contingency fund

cost budgeted for expended funds over which there is no construction under water further control Call a meeting of the configuration control board

396

Change the scope baseline

Prepare a variance report

Change the project's objectives

397 398 399

Insignificant. Team building quality incentive Risk Probability x Amount At Stake.

Reduced. Uninhibited verbalization risk sharing the severity of the consequences.

Unchanged. Decision making contract negotiations how likely the event is to occur with risk.

Increased. Analysis of alternatives quality assurance programs (Cost + Benefit + Business Risk) / Insurable Risk.

400 Risk Event Status is defined as _____ . There are hard causes of conflict (e.g. conflicting schedules) and soft causes. Soft causes are as important as hard causes. Soft causes include diversity of disciplinary expertise, _____, and the project Performance tradeoffs 401 manager's power of reward and punishment.

Ambiguity of roles

the number of periods required to 402 Which of the following is referred to as payback period: recover the initial investment Which one of the following is not an acquisition advertising 403 method? At least _____of the cost of quality are the direct 25% 404 responsibility of management. Speed up a project through parallel tasks. 405 Fast tracking means to: Formal written correspondence is mandated in which of Product undergoes casual inhouse testing 406 the following situations:

the rate of return on the investment invitation 85% Swap one task for another. Client requests additional work not covered under contract

Administrative procedures Determining earned value the number of periods required to bring project cost back to the original budget, based on current performance loan payment schedule negotiation purchase 100%

50% Reduce the number of tasks if possible. B and C. Project manager calls a meeting B and C only used with questionnaires based on established scenarios. Conflictive situations are in their late stages and emotional involvement is high incurs a penalty on 10% for payments more than 30 days late

407 The Delphi Method is _____ . The positive value of conflict is underestimated. Properly managed, conflict is a valuable tool, 408 particularly when

used to derive a consensus arriving at a convergent solution

useful in determining probability relating to future events. Conflictive situations are in their early stages and emotional involvement is low

continued as an iterative process until a solution is reached.

A diversion is needed

409 Under the terms of 2/10 net 30, the buyer may:

deduct 10% of the invoice amount deduct 2% of the invoice for for payment within 30 days payment within 10 days

Conflict may cause a loss of status or position power settle the invoice with 2 equal payments; one within 10 days and the other within 30 days

Which of the following can result in misinterpretation of Using imprecise language (i.e. nearly, approximately) 410 the statement of work? function of planned time/real time project costs.

D Mixing tasks, specifications, special instructions and approvals risk identified in successful project completions.

E No pattern, structure or chronological order (Standard Project Deviation + Expected Costs)/6

F Wide variation in the size of tasks or details of work cost of investment loss + least cost to restore status quo.

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411 Amount at Stake is the _____ . In communications management, to assimilate through 412 the mind or senses (as in new ideas) is the process of In general, the best long-lasting approach to settling 413 project conflict is the _____ approach . In which of the following cost estimating techniques are 414 statistics models used: The _____ specification delineates specific end use capabilities which can be tested in the acceptance 415 procedure.

Understanding Problem solving nonparametric cost estimating

Communicating Compromise parametric cost estimating

Receiving Withdrawal

Decoding Smoothing

life cycle cost estimating bottom-up estimating

performance

functional

416 The contractual statement of work (CSOW)

Must be the same as the proposal Does not identify reporting statement of work requirements

management's quality philosophy, The key ingredient to a successful quality management operational quality assurance and operational quality control. 417 program are _____. 418 The key purpose of project control is to: 419 CIP embodies which of the following principals? Excessive flexibility in specifying requirements will 420 _____ the likelihood of time overruns. Listening involves more than hearing sounds. The good 421 listener Project life cycles provide a better means of measurement of progress and control. The four phases of a project are conceptual development, _____, _____, 422 and _____. Response Planning is the responsibility of the functional 423 areas and considers The definitive terms of a contract are written during 424 which of the following contract phases? The sending or conveying of information from one place 425 to another is the process of Which of the following types of cost are relevant to 426 making financial decisions: Plan ahead for uncertainties. constancy of purpose Reduce. Repeats some of the things said

quality evaluation methods and functional quality integrators. Generate status reports.

technical Can be at a different level of detail (i.e. WBS level) than the proposal statement of work technical quality administration, the technical quality specifications, and the quality process review. Keep the project on track.

base line

Identifies the contractor's organizational structure for the project

quality evaluation methods, quality progress reviews and the technical quality specifications. Develop the project road map. teamwork Increase Nods his head frequently

customer focus and involvement total involvement Eliminate. Double

Finishes the speaker's sentences Writes everything down Development, implementation, termination contingency planning. Award Phase Interacting material cost Understand that a project definition/plan is a dynamic rather than static tool, and thus subject to change.

Preliminary planning, detail planning, closeout mitigation. Contract Phase Networking sunk cost

Implementation, reporting, termination deflection. Post-Award Phase Transmitting opportunity cost Realize that only the "tip of the iceberg" may be showing. As a project manager, you must get beneath it.

Execution, reporting, finishing unforeseen occurrences. Pre-Award Phase Promoting A and C only

In preparing a good project definition, experienced 427 project managers will:

Concentrate mainly on the end product rather than costs or benefits. These come later.

Try to convert objectives into quantifiable terms.

B C In which of the following is the cost of risk hidden by the Firm Fixed Price Contract 428 contractor? Management of a certain building was receiving complaints about slow elevator service. The solution adopted was to add mirrors in the lobbies to reduce boredom while passengers waited. This is an example Kepner-Tregoe method 429 of _____ . Pure Risk differs from Business Risks because Pure 430 Risk's _____ . The actual configuration of a PERT/CPM network _____ the amount of resources that can be devoted to 431 the project. The following types of costs are relevant to making a 432 financial decision except: 433 The standard types of communication include all but _____ of the extra costs of the project can often be 434 attributed to a lack of quality. A budget estimate should give the manager cost data 435 accurate to within: All of the following are categories of a milestone in a 436 schedule except: How much time does the typical project manager spend 437 communicating (formal and informal)? In which type of organization is team building likely to 438 be most difficult? Problems can occur in properly defining a project 439 because: The cost of a quality program should be budgeted at 440 _____ of the total project. The review for the specification completeness is 441 performed during which of the following cycles.

D Fixed Price Plus Incentive

E Cost Plus Fixed Price

F Cost Plus Percentage of Cost

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Potential problem analysis Decision analysis Creative problem solving include chances of loss and no include chances of both profit or chances for profit associated with must incur personal loss must incur business liability associated loss associated with the business. the business. with business liability. with loss of pure profit.

Increases. opportunity costs Written 12% -5 to +10 percent of actual cost End date. 40% - 60% Functional Project goals may not be agreeable to all parties 10-12% Award cycles the accumulated "expected' durations which maintain project completion. problem structuring. budget cost of work performed divided by actual cost of work performed

Is not affected by direct costs Verbal 15%

Does not require sunk cost Telepathic

Is heavily dependent upon unavoidable costs Nonverbal 25%

20% -30 to +75 percent of -25 to +75 percent of actual cost actual cost -10 to +25 percent of actual cost Contract dates. 30% - 70% Projectized The plan was "too loose," thus allowing priorities to change 2-3 % requirements cycle Critical Path adjusted by "highrisk" activity float. risk identification budget cost of work performed minus actual cost of work performed Key events scheduled. 60% - 80% Matrixed Low turnover of project personnel 6-8% requisition cycle highest risk path that maintains quality. risk quantification Imposed dates. 75% - 90%

Project expediter Too much communication between the client and project personnel 3-5% solicitation cycle Critical Path when calculated with "most likely" duration. risk modeling

442 The schedule risk is the _____ . Screening of risk events for potential risk is known as 443 _____ .

444 The Cost Performance Index is computed as:

budget cost of work performed minus budget budget cost of work scheduled divided cost of work scheduled by budget cost of work performed

445 Typical characteristics of a work package include: Which of the following is not a cost of non446 conformance? Which of the following is not a method of government 447 procurement.

Representation of units of work at a level where work is performed maintenance and calibration Assistance

Clearly distinguishes one work Limits the work to be package from all others assigned performed to relatively to a single functional group short periods of time warranty repairs sealed bidding scrap competitive proposals

All of the above rework acquisition

448

449 450

451 452

B Which of the following would most likely not be an essential objective of a project team kick-off meeting You are in a meeting with someone who just ate a slice of garlic bread. Your are distracted by his pungent breath. Which of the following communication barriers describe these distractions? Arbitration is a _____ approach to conflict management in resolving conflict disputes. As project manager, you wish to impose a standard method by which subordinates calculate project costs. Which level of communication should be required for this effort? In general, groups will ____ the average individual problem solver on problems with multiple stages.

C D Create a project technology master Get team members to know one plan another

E Identify project problem areas

F Obtain individual and group commitments

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Sign Detection lose-lose

Sensory Limitations win-win

Selective Perception win-lose

Varying Alertness of Perception lose-win

Face-to-face Perform better than

Telephone Perform worse than Project manager and project office appraisal cost contractor claims straight-line

Written Take less time than Project manager, project office and functional team external failure cost lack of access double-decliningbalance

Non-verbal Do about as well as Project manager, project office, functional team and project sponsor customer satisfaction cost sponsor scope changes A and C

453 The scope baseline/project charter is prepared by the: 454 Warranty cost is an example of an _____ . Which of the following does not contribute to increased 455 Schedule Risk? Which of the following is considered a method of 456 accelerated depreciation: Cost management includes processes that are required to maintain financial control of projects. These 457 processes may include:

Project manager internal failure cost labor shortage sum-of-the-years digit

economic evaluation

cost estimating

458 In crashing a task, you would focus on: 459 Inspection processes are considered _____.

As many tasks as possible. an investment in the future a relationship of the uncertainty of critical path activities. Conflict in authority between project manager and functional managers Firm fixed price (FFP) Authorize line organizations to charge against the project

Non critical tasks. an effective corrective process an indicator of project end date target confidence Dual allegiance on part of team members Time and material (T&M)

460 Standard deviation of project completion is _____ . The project team form of organization confers both advantages and disadvantages. Disadvantages of the 461 project form include: Which of the following contract types has the highest 462 risk to the contractor:

cost forecasting Accelerating performance of tasks on critical path. a necessary control process a function of critical path, leveling and project costs. Complex prioritization of resources Cost plus fixed fee (CPFF) Develop a structured methodology for release of funds

B and C Accelerate performance by minimizing cost. insults to production line employees

A and B Loss of developed procedures on project dissolution Cost plus incentive fee (CPIF)

463 Work authorization forms are needed in order to: Your client, with which you have good relations, wants you to provide him with office supplies. This task is not supported under your contract. You respond to your 464 client's informal request using which medium? A project manager wants to transmit a complex message to several subordinates. What is the best medium by which the manager can get his message 465 across?

Establish an audit trail

All of the above

Speech

Written

Oral

A and C

Oral

Written

Nonverbal

A and B only

B A technique that can be used to measure the total income of a project compared to the total moneys 466 expended at any period of time is:

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return on investment (ROI)

Range estimating in determining cost risk probabilities 467 requires _____ . Satisfaction of the functional requirements of a product 468 is called _____ . The project charter is a document designed to tell 469 _____ exactly what the project entails. Which of the following control types has the highest risk 470 to the owner:

an amount of financial exposure. usability The project manager Firm fixed price (FFP)

discounted cash flow (DCF) contingency requirements for risks and opportunities ranked in expected level of order of bottom line importance confidence net present value (NPV) reliability The project office Time and material (T&M) maintainability The project team Cost plus fixed fee (CPFF)

B and C

probability of cost overrun occurrences producibility The project sponsor Cost plus incentive fee (CPIF)

Theory X managers view Which of the following statements is in agreement with subordinates as being lazy, McGregor's concepts concerning Theory X and Theory irresponsible, and resistant to change 471 Y managers? Ensuring that all work is both authorized and funded by 472 contractual documentation is the responsibility of: Forecasting human resource requirements necessitates making predictions about both the supply and demand of human resources. Which of the following is not a method used to forecast the demand for human 473 resources? Free float is the amount of time that an activity may be 474 delayed with out affecting the _____.

Theory Y managers view subordinates as being imaginative, creative, and willing to accept responsibility

Theory X managers tend to be autocratic whereas Theory Y managers are more likely to delegate responsibility A and B.

The project manager

The functional manager

The project sponsor

The client

Delphi Method Early start of the succeeding activities. should be deflected to the contracting officer. prevention, appraisal, internal failures, external failures, and equipment (measurement and test). Decoding

Regression Analysis Late start of the succeeding activities. should be handled via contingency allowances. specifications, QA programs, QC programs, parts rejected and parts returned Receiving

PERT Charts

Staffing Tables

475 Risks that cannot be identified or evaluated _____ .

Project finish. Cost of the project. should be ignored, since they cannot be should be ignored, since they are not identified. covered in the Risk Assessment. Staffing, Training, reviews, equipment and rejected goods Encoding sampling, design considerations, manufacturing considerations, training and rework. Feedback

476 The five major cost categories of quality are _____ . 477 The process of interpreting a message is: Which of the following is a formal invitation that requests a formal response that describes the method 478 of work and associated compensation.

Request for quotation (RFQ)

Request for proposal (RFP)

479 A program can best be described as: 480 Cost of quality includes:

A grouping of related activities which last two years or more Appraisal cost

The first major subdivision of a project detection cost

Request for bids (RFB) Invitation for bids (IFB) A grouping of projects, similar in nature, which support a product or product line and have no definable end point A product line prevention cost maintenance cost

B Flextime and compressed workweeks are two popular alternative work schedules used by employers to improve the quality of work life of their employers. Which of the following statements concerning these 481 alternative work schedules is not true? The formalization of management's attitude toward risk 482 is called _____ . The range of time allowed for an activity to be 483 completed in is the _____.

E Both flextime and compressed workweek schedules can complicate compliance with overtime regulations

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Flextime schedules alter the employee's working hours but not the number of hours worked each day Decision Theory. Planned time (Duration).

Both flextime and compressed workweek schedules make scheduling more complex for the employer Utility Theory. Float time (LS - ES, or LF - EF).

Fatigue is a disadvantage of compressed workweek schedules because employees must work longer than the traditional eight hour work day

Decision Tree Analysis. Sensitivity Analysis. Critical time (when ES = LS, or EF = LF). Scheduled time (LF - ES). the supplier is held liable the supplier is held liable for that the for the maintenance of item meets the design, dimensions, and the item tolerance specifications.

When items to be purchased for a project are specified paperwork is greatly reduced 484 by performance characteristics: You have assembled your thoughts into a message. As you pass this information to a second party, you are Input 485 giving this person your:

the supplier is held liable for the operation of the item

Output

486 Deflection involves the transfer of risk by:

Contracting out to another party

Filling vacant positions by recruiting within the Is exempt from equal employment opportunity laws 487 organization The accounting head asks an assistant to cut the payroll checks today. The head later arrives to sign the checks, only to find that the assistant shredded (cut) the blank check forms. Which phrase best describes this Bypass instruction 488 lack of communication. Which of the following are among Phil Crosby's 489 "absolutes of quality'. 490 Which of the following impacts the critical path? A(n) _____ is defined as a specified accomplishment in a particular instant in time which does not consume 491 time or resources. According to labor law, which of the following management actions are prohibited during a union 492 organizing drive? All of the following statements define the role of a 493 meeting chairperson except: the performance of standard is zero defects Changing the task duration.

Data Establishing functions under the project manager to handle risk Developing schedule alternative. events. Can help provide new Is less expensive than recruiting and innovative ideas to externally the organization

Feedback

Disaster planning and responses. Is more time consuming than recruiting externally

Faulty perception of reality

Bad attitude of listener constantly improve each do everything right the first time, product and each each time service Reduce the free float of an Executing a backward activity. pass

Lazy listening the measurement system is the cost of nonconformance A or B

Activity Forbidding employees from distributing union literature in working areas

494 Attributes quality data are: Lessons learned are most often based upon project 495 historical records. Lessons learned can be used to:

Correlation Forbidding unions from Implementing previously soliciting workers during scheduled pay raises working hours Resolves strong Initiates and concludes discussion Controls irrelevant discussion disagreements reflect measurements on quality data for which the a continuous scale of a products or services is designed characteristic of the quantitative or qualitative data and built. product or service Predict trends, highlight See what mistakes others have See how others have solved problems and identify made problems alternatives

Event.

Constant

Circulating anti-union petitions Produces meeting agenda

indicate management's understanding of the concept of variability

All of the above

496 497 498

499

C Developing system (policies, Risk mitigation includes all but which of the following: procedures, responsibilities) All the techniques described below can be used to keep Recall agenda items/purpose of a meeting focused except: meeting Approval to proceed is normally made at the end of the _____ phase of a typical project. conceptual is a method used to evaluate personnel by objectively comparing them to common performance Management by Objectives (MBO) standards

E performing contingent Obtaining insurance against loss planning Summarize discussion Encourage pursuit of periodically interesting new ideas development requires a supervisor and a subordinate to jointly establish performance objectives is the probability of each risk event minus the sum of the consequences of potential risk events.

F developing planning alternatives Rephrase unclear ideas presented by group members

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implementation execution should be the responsibility of the organization's personnel should always involve the establishment department of objectives that are quantifiable

500 Project Risk _____ .

501 Resource leveling _____.

502 Variables quality data are: Five people are involved on a project that requires significant communication between all project participants. How many lines of communication exist on 5 503 this project?

is the cumulative effect of uncertain occurrences should not be calculated for small which will adversely projects. affect project objectives. Smooths out resource requirements by Allocates resources to activities to Smoothes out resource substituting activities find shortest schedule within fixed requirements by rescheduling with unassigned resource limits. activities within their float time. resources. reflect measurements on a continuous scale of a quality data for which the product characteristic of the quantitative or qualitative data or service is designed and built produce or service.

cannot be quantified for first time projects.

Attempts to reduce resource requirements within a constraint on project duration

Indicate management's understanding of the concept of variability

6 a coordinated undertaking of interrelated activities.

504 A project may be defined as _____

an integrated approach to managing projects

Quality control charts show a characteristic of the 505 product or service against: The performance review interview is a vital component of any personnel evaluation system. Which of the following is not a characteristic of an effective personnel 506 evaluation interview?

the specification limits Performed by a supervisor who has adequately prepared for the interview

customer requirements

8 a group of activities directed by a project manger over a life cycle control limits based on three standard deviations in each direction

10 an undertaking with a defined starting point and defined objectives

control limits based on six standard deviations in each direction

Which may be employed to shorten a schedule without Fast tracking. 507 changing the scope of the task? "Fast-tracked" projects awarded and begun before all planning and risk assessment information is complete be completed in reduced overall time than other projects. 508 and available may _____ . the best proven method to ensure quality Conceptual phase

Discusses the Discusses the employee's future employee's undesirable performance goals personality traits Releasing resources earlier from tasks which were scheduled with a Crashing late start. not be compatible with be in a higher risk category than project risk and other projects. assessment is expensive, ineffective approach to quality management can never be, justified implementation phase planning phase

Completed during a single, uninterrupted block of time

Alter to task priorities.

A and B

509 100 % inspection of output is: 510 A summary WBS is usually developed in the

can still leave some defects undetected close-out phase

511 Management by objectives assumes that the team Achieving effective upward communications in an organization requires that the sender consider which of entropy 512 the following: Configuration (baseline) control monitors performance scope baseline 513 against the 514 Japanese resource management models exhibit.

C is receptive to an unstructured environment.

D does not require close supervision

E possesses a selffulfillment philosophy

F all of the above

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position original schedule

the medium original budget frequent changes on team assignments is an activity of appraising the cost and technical performance of a completed project.

A and B. All of the above. A and B.

a cooperative spirit of goal settings non-specialized career paths

515 Life Cycle Costing:

is the concept of including all costs is an activity devoted to within the total life of a project. optimizing cost/performance

is a process of predicting the life of a project.

Risk management requires an understanding that 516 _____ . The centerline of a standard "Shewhart' control chart 517 represents:

the degree of greatest uncertainty risk identification must be directly it is merely advanced occurs in the Conceptual Phase of aligned with the Work preparation for possible it does not imply complete control of the Life Cycle. Breakdown Structure. adverse future events. events the nominal dimension specified by the customer the nominal dimension specified by the designer the true process average or mean determining the shortest path through the network. be frequently utilized by a project manager.

the process target

518 The critical path is calculated by

519

520

521

522 523 524 525 526

subtracting the end date of task determining which tasks have the totaling the time for all one from the start date of task two. least amount of total slack. activities. tend to emphasize the defer the decision on type of be interpreted as passive and task over the people Delegation may approach to be used. uncaring involved. may not consider safety Final risk quantification considers total risk impacts and translates the impacts into concentrates on schedule and environmental _____ . economic terms for analysis. impacts impacts allowances to account for price funds used to offset poor changes that can occur over the incentive fees paid to managers cost or schedule Managerial Reserves are: life of a project. for good performance. estimates. Become more efficient and effective in accomplishing goals Project management provides organizations with a that cannot be handled well by the Provide clients with methodology to: traditional structure Manage high risk repetitive work multiple points of contact the responsibility of the the responsibility of the Random cause or system variation is: generally present in every process inspection of the process workers of the process The most frequently used construct in Precedent Diagramming Method is: Start to Start. Finish to Finish. Start to Finish. The person sending a message is NOT influenced by receiver's evaluative and which of the following sender's credibility receiver's assumptions tendency A common mistake in communications is to _____ of underestimate the the receiver. overestimate the knowledge underestimate the knowledge intelligence insuring that employees have clearly defined objectives involving employees in decision meetings permitting employees to set their own objectives expended costs over which we have no control.

A and B accounts to allocate and maintain funds for contingency programs

Provide guidance in accomplishing repetitive activities the responsibility of management Finish to Start. receiver's attitude and needs overestimate the intelligence allowing employees to perform their own evaluations expended costs over which we have no more control

A key to successful Management by Objectives (MBO) 527 is

528 Sunk costs are:

future costs held in reserve.

costs invested in commodities.

B C The degree to which a company accepts and utilizes project management is often dependent upon the _____ Competition, dollar value 529 and _____ of the project. The specification for a particular part is 10" + or 0.015". The standard associated process produces parts with a means of 10" and standard deviation of 0.002 530 0.002'. The process capability index is: The late start date is earlier than the early start date. Engineering Time, cost, and quality uniform formal authority semantics Cost-effectiveness

D Type of industry, manpower requirements

F Quality requirements, manpower requirement

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Size, nature

1.0 The critical path supports the imposed end date. Marketing Time, risk, and quality normal reward power

531 Which of the following is indicative of negative float? 532 Line of balance charts are used most frequently in: Project tradeoffs are usually made by comparing _____ 533 and constraints. Standard "Shewhart" control charts assume that the 534 distribution of sample means is: 535 The type of power most infrequently used by the PM is Which of the following is NOT a characteristic of 536 message filtering? 537 Feasibility studies evaluate alternatives in terms of

2.5 The early finish date is equal to the late finish date. Manufacturing Risk, quality, and manpower availability discrete referent power ethics Risk

7.5 When leads are employed in the schedule. Accounting Cost, quality, and technical performance symmetrical expert power organizational status Safety

538 Present value measures The Project Manager has the responsibility of knowing what kind of message to send because his _____ may 539 avoid communications barriers. The ability to reduce risk is _____ to how far you have 540 progressed through the project life cycle. The risk of accepting a lot of poor quality, in acceptance 541 sampling, is referred to as: 542 Which influence reflects an informal organization?

media Ease of performance the rate of return on an investment when we take the value to us today of future cash account of cash inflows and flows. outflows

the current estimates of the dollars worth of work accomplished our project budget as of today

business interfaces inversely proportional buyer's risk formal authority

output directly proportional consumer's risk reward power

technical experience not related producer's risk referent power

priorities the responsibility of the risk executive type I error expert power

A life cycle project manager tends to have the following balanced training 543 characteristics: In acceptance sampling, if the sample size is kept the same but the acceptance number is increased, which of buyer's risk will decrease 544 the following will be true: Business risk 545 Risks include the following types: 546 Traits of a participative manager include: being accessible

stronger administrative skills than stronger technical skills technical skills than administrative skills stronger human resource skills producer's risk will decrease Insurable risk holding social gatherings Acceptance sampling plans are never effective at rejecting nonconforming units as 100 percent inspection, even when the inspection process is very tedious.

vendor's risk will decrease pure risk being an effective delegator

consumer's risk will increase A and B All of the above.

All of the following statements about acceptance 547 sampling are true except:

Acceptance sampling plans are beneficial when the cost of inspection is high and the resulting Acceptance sampling plans are loss of passing nonconforming necessary when destructive units is not great. inspections are required.

Acceptance sampling plans do not directly control the quality of a series of lots; they instead specify the risk of accepting lots of given quality.

B Interfacing with the customer after project go-ahead is 548 the responsibility of:

C Project sponsor using the WBS to do bottom up estimates the amount at stake. is necessary when both participants must win. Project team

E Functional manager

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549 Parametric cost estimating involves 550 Risk exposure refers to _____ .

551 The compromise conflict resolution technique

Project manager calculating the individual defining the perimeters of the life- estimates of work cycle packages the likelihood of what might happen. something is used when resolution is more important than results in both sides losing relationships the PM may lose credibility See the sponsor after you have evaluated alternatives, recommendations, and performed an impact analysis

using a statistical model to estimate costs who is going to be held accountable

B and C the project manager will most likely have to utilize a conflict resolution technique

When a majority of team members must agree before a some team members may become future group effectiveness may alienated become damaged. 552 decision is reached _____.

You are managing an internal project where a vice president from the user group is acting as the sponsor. You have just been informed by your team that the Immediately inform the sponsor and ask for advice 553 critical path has slipped by three weeks. You should: A quality control manager decides to increase his daily sample size from three to six. The size of the control increase 554 band will: clear and interesting job assignments transferring risk to another party.

Do nothing until the slippage occurs

Look for someone to blame before you see the sponsor

decrease

555 Obtaining team commitment depends on: 556 Risk mitigation is the process of _____ .

consensus on project goals reducing uncertainty on the project

remain unchanged involvement in developing task objectives identifying all possible risk events

not determinable from given data

All of the above. monitoring status and making adjustments

The "rolling wave" or "moving window" concept is used 557 most frequently on projects where: 558 The Cost Performance Index (CPI) measures

The baseline is frozen for the duration of the project and no scope changes are permitted total costs

The low levels of the work breakdown structure are known with certainty for the next three to six months, but Marketing is unsure of what the the remaining tasks are customer actually wants and based upon the results reserves the right to make major of the first three to six Networking techniques are not scope changes months of work appropriate performance over a period of time costs at a point of time variable costs control charts are used to detemine acceptance limits when no limits are stipulated by the product specification; otherwise, one should use the limits dictated by the specification. depicting actual versus planned tasks EAC = BAC/CPI

All of the following statements about control charts are 559 true except: As a control tool, the bar chart (Gantt) methods is most rearranging conflicting tasks 560 beneficial for: 561 Cost forecasting calculations include:

Control charts can be used to establish as well as maintain process control

EAC = ACWP + (BAC - BCWP)

all data points outside the control chart limits are variations explained by assignable causes. A and B. showing the outer dependencies of tasks A and C. EAC = ACWP + (BAC/CPI) All of the above.

562

563 564 565 566

567 568

E F Whether the The appointment or selection of a project sponsor is The strategic importance of the organization is project or often based upon: project Who the customer is non-project-driven The profitability of the project team members are more likely to the balance of power be assigned to the project office in strong matrix is more difficult to has shifted away from functional managers no longer has The strong matrix versus a weak matrix. a strong matrix manage. the PM. control over the technical processes. When all members must unanimously agree before a future decision making ability is decision is reached all members become committed decisions are reached slowly integrity is developed enhanced seeks consensus in decision depends on the team A team may not be fully functional until each member making feels personal acceptance leader for direction A and B. Quality management deals with all of the following conformance to satisfying the needs of the making products more except: requirements/specifications customer desirable and luxurious A and C. A program requires at least three A project is a one-shot A program is made up of multiple times longer to plan than a deal while a program is The difference between a project and a program is that: projects project on-going A and C The functional organization is effective with a mature product or single product line. true false Selecting the wrong person as the Selecting the wrong person as project manager the sponsor Accepting a high-risk project

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The most common non-behavioral reason for projects 569 being completed behind schedule and over budget is: You have summarized the project and note that 28,000 hours have been scheduled, 25,000 hours have been earned and 26,000 hours paid. The correct conclusion 570 is: 571 Considering alternate suppliers is a form of _____.

Ill-defined requirements

The project is operating at a favorable cost efficiency ratio. Value engineering.

572 The scope of a project can be expected to change if: Which of the following organizations has the best 573 technical project control?

the project is spending more than the project is behind planned schedule Risk Analysis Contract Management The project manager is assigned after the The project manager must provide Oversimplification project is defined, and cost estimates without having a (underestimating) of the nature of the cost and schedule design concept the work occurs are approved matrix functional cause inner tension within team members until they are met the forecasted and final cost cost to date projectized encourage member interaction (ACWP-BCWP)/BCWP * 100 Within time, cost and technical performance requirements problem solving

the project is ahead of schedule Project integration

A clear objective is not provided B and C

Clearly defined group goals are important because they motivate team behavior 574 _____. 575 The estimated cost to complete (ETC) is _____. BCWP/ACWP

All of the above. Total estimate - ACWP Within time, cost, performance and accepted by the customer/user smoothly

576 The most common definition of project success is: Which of the following results are Win/Win conflict 577 resolution? During the planning phase of a project, you realize that more than one functional department possesses the skill and technical know-how to perform a given task. The best way for the project manager to handle this 578 would be to: The ability to achieve cost savings is inversely 579 proportional to _____.

Within time compromising Make the decision, document it in the linear responsibility chart, and distribute the chart to all departments. the earned value achieved to date

Within time and cost forcing

Let the affected line groups decide among themselves who will perform the work the estimated costs to complete

Ask the executive sponsor to make the decision empowerment to the P.M.

Allow each line group to perform part of the task productivity

C the visibility of the team's contribution expert power

D the satisfaction of meeting a challenge reward power

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580 The most effective team motivator is: Which of the following is based on an individual 581 identification with a more powerful person. One of the most common pitfalls in effective 582 communication is: 583 The core function of the PM is Value engineering/Analysis is the systematic use of 584 techniques which does not include _____. You have been assigned as a project leader and must first review the statement of work provided by the customer. Which of the following is most often 585 overlooked? Project team building is most difficult in which type of 586 environment? The role of the _____ can be invaluable in problem 587 solving.

understanding the importance of the project the individual's professional challenge A and B.

not selecting the correct medium client interfacing establishing values for required functions

referent power assuming that because nor considering the position of a message is sent, it has the receiver been received project integration quality assurance provide the required functions at identifies the required the lowest overall cost. function of an item

All of the above. personal administration seeks to trade performance for cost

Data item deliverables weak matrix organization recognition seeker document, variance, trend and exception

Customer-furnished equipment and facilities strong matrix organization devils advocate cost, trend, schedule and acquisition establish the variances increases cost they provide MIS with an integrated system to produce reports weak matrix

Long-lead procurement items

Customer-imposed milestones

projectized organization functional organization dominator topic jumper cost, schedule, technical analysis, cost, performance and performance schedule identify the problems has no effect on performance they control escalation allowances strong matrix All of the above. distorts scope they account for omissions in the definitive estimate functional

588 Which of the following are types of status reports? Continually measuring and monitoring the actual cost analyze the reasons for variances 589 versus the budget is done to _____. Using "I" or "My' instead of "most people" or "our group" decreases 590 ______ message credibility. 591 Which of the following can be tracked using the WBS? time optimized project cash flow can affect financial requirements coordinator

592 Cost and schedule data are usually integrated because: In which of the following organization(s) does the 593 Functional Manager have the LEAST authority? When a project incorporates an Organizational Breakdown Structure (OBS), it is integrated with the 594 WBS at the An effective Project Manager does not share project 595 _____ with the team members.

task Vision Detailed planning and cost restraints.

level of effort responsibility Physical characteristics and historical data. Life Cycle Communications media work performed vs cost of work performed.

sub-task solution to problems The WBS and similar projects. Operation Time Reporting channels work performed vs planned work.

project accountability Project objectives and manpower allocations. Critical Path Selection of appropriate media to meet specific needs direct costs vs indirect costs.

596 Parametric estimates are based on variables such as: The time necessary to complete a project is called the Implementation Time 597 _______ of a project. The Communications Management Plan should contain Communications policy 598 the following: cost of work performed vs planned costs. 599 The Cost Performance Index (CPI) measures: The extent of project management techniques to be used on a project are determined mainly by the _____ budget, schedule 600 and _____ of the project. Which theory(s) prescribes a form of participative theory X 601 management?

quality requirements, schedule theory Y

size, type of industry theory Z

nature, size A or B

B C Most project management leadership theories focus on Personal characteristics of the project manager 602 all of the following except: 603 Project trade-offs vary between The following individuals are responsible for determining the content of the Communications 604 Management Plan. When comparing the cost of competing projects, which 605 of the following is typically NOT considered? Input into the Communications Management Plan includes the following information from the stakeholder 606 analysis: 607 The computation for Cost Performance Index is: We assign human and non-human resources in the 608 _____ phase of the budget. Which of the following can the project manager use as 609 a means of measuring project team effectiveness? Project alternatives are examined during the _____ 610 phase of the project Project leadership requires that the project manager 611 pay attention simultaneously to the: A project manager believes that the best way to manage is to form a good, harmonious working relationship with the team, and high performance will follow. The project manager could be defined as a 612 _____ manager. Which of the following are included in the Acquisition 613 phase(s) of the project life cycle. Budgetary estimates are the output of the _____ 614 phase(s) of the project. The capacity to get an individual or group to perform a 615 given task is described as: 616 A team that is just forming needs: risk, cost and schedule.

D The situation at hand direct cost, indirect cost, and resource availability

E Personal traits of the subordinates quality, schedule and time Director of Communications Sunk costs.

F Behavioral styles of the project manager cost, quality and schedule

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Project Sponsor Opportunity costs.

Task Manager(s) Direct costs.

Project Manager Indirect costs.

Information needs BCWP/ACWP conceptual

Information content BCWP-ACWP planning Sponsor-approved salary increases finish Quantity and quality of the work to be performed

Frequency of distribution Method of distribution BCWP-BCWS ACWP/BCWP development implementation

Absenteeism conceptual Tasks to be performed and needs of the team

Efficiency of the team development Efficiency and effectiveness of the team

Turnover of personnel implementation

Time, cost and performance deliverables

1,9 concept and development conceptual Authority An organization chart

9,1 development and planning development Power Alternatives and choices subdivides the project into manageable segments. Receiver A baseline to accomplish verification measures. Scheduling the start of tasks. Organizing written

1,1

9,9

execution and phase-out planning and implementation implementation Influence finish Leadership

617 A work breakdown structure: For effective communication, the message should be 618 oriented to the _____.

assures all work is identified. Initiator A basis for future decisions about a project. Identifying individual tasks for a project. Planning verbal - face to face

Structure and specificity Orientation and organization provides the project sponsor with a timephase task summary. both A and B. Media Management style

619 The scope statement provides 620 A Work Berakdown Structure is most useful for: 621 Communication plays a major role in: The LEAST effective form of communication for 622 complex situations is:

A baseline to evaluate potential scope changes. All of the above Developing a cost estimate. Determining potential delays. Controlling Directing formal informal

B The most common form of organizational 623 communication is 624 The most common form of project communication is: The primary source document for establishing the 625 content of the Project Status Report is: A Project Status Report would include all of the 626 following except: A negative cost variance and positive schedule 627 variance means:

C Upward to management Upward to executive sponsor The project charter Cost and schedule reports The project is under budget and ahead of schedule

D Downward to subordinates Downward to subordinates The Project Plan Changes to scope. cost or schedule The project is over budget and behind schedule Records Archive, Closure Report, lessons learned & Formal Acceptance Report

E Horizontal to peers Lateral to the team and line organizations The ASTM Project Document Guide Narrative explanation of variances The project is over budget and ahead of schedule

F Horizontal to customers Lateral to customers The summary work breakdown structure Personnel problems on the project The project will be overrun but ahead of schedule at completion

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The following reports are normally developed during the 628 project closure phase? Which of the following tools and techniques can be used to collect information for the project closure 629 reports? A project manager who, in a deference of opinion with the project controls engineer on how costs are to be reported, dictates the format of the cost report may be 630 said to have a conflict management style. 631 Using the situation the the Special window:

Communications Management Plan and Lessons Learned

Records Archive, Closure Report, & Communications Management Plan and Specifications Document Closure report Document and Performance Analysis

Customer Surveys

Brainstorming

Lessons Learned

Withdrawing Productivity will increase

Forcing His decisions will promote high satisfaction among his team

Confrontational Authoritarian His decisions will require less time All of the above

Using the situation stated in the Special window, which Element P 632 WBS element is behind schedule but under budget? Using the situation stated in the Special window, which 633 WBS element has a favorable cost variance of $150? Using the situation stated in the Special window, the 634 cost performance index (CPI) for WBS Element R is: Using the situation stated in the Special window, the schedule performance index (SPI) for WBS Element P 635 is: Using the situation stated in the Special window, WBS 636 Element Q is _____ budget by _____ percent. Using the situation stated in the Special window, a comparison of the cost schedule of August as compared to July shows that the magnitude ($ value) of the variance has _____ and the percentage change has 637 _____. Using the situation stated in the Special window, the 638 total price variance of direct material is: Using the situation stated in the Special window, the 639 labor rate cost variance is: Using the situation stated in the Special window, what 640 is the total fixed costs for manufacturing the widgets?

Element Q

Element R

Element S

Element P 0.875

Element Q 1.14

Element R 0.952

Element S 0.833

1.10 Over, 16.66

0.90 Under, 16.66

0.956 Over, 10.0

1.15 Under, 10.0

Become worse, become worse $80,245 $66,927

Become worse, improved -$4236 $68,329

Improved, increased -$3479 $386

Improved, become worse $0.69 -$0.22

$3,000

$27,000

$27,270

$1,335

641

642

643 644 645 646

647

648 649

650 651 652

B Using the figure in the Special window, The critical path is: Using the figure in the Special window, By how many weeks can activity "F" slip without extending the end date of the project? Using the data shown in the Special window, Activities P, Q, and T are critical path activities. In order to shorten the time duration of the project, which activity should be "crashed" first? Using the possible profit and loss outcomes shown in the Special window, find the expected profit (loss) Using the figure in the Special window, The Critical path is _____ weeks. Using the possible loss outcomes shown in the Special window, find the expected (loss) Using the diagram in the Special window, what is the probability that Alternative I will be adopted and completed below budget: Using the figure in the Special window, Activity "L" has an early start time of _____ weeks and an early finish time of _____ weeks. Using the figure in the Special Window, what is the probability of success for Project B? Using the figure in the Special window, Activity "D" has a latest start time of _____ weeks and a latest finish time of _____ weeks. Using the figure in the Special window, The slacktime in Activity "G" is _____ weeks. Using the WBS in the Special window, an instance of a work package is:

C A-B-G C-G

D C-D

E E-F

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P ($1000) 21 $0

Q $1000 22 ($1300)

R $2000 23 ($2000)

S $1200 24 ($ 3000)

1.4

0.8

0.2

0.12

11, 13 0.30

12, 14 0.20

13, 15 0.35

14, 16 0.15

2, 10 2 Build house

4, 12 3 Excavate

6, 14 4 Prepare Foundation

7, 15 5 B and C

Using the problem stated in the Special window, Calculate the expected value of duration (in days) using 8.0 653 the PERT concept of the expected duration of a task Using the problem stated in the Special window, Calculate the deviation of duration for the task, using the PERT concept of standard deviation of task 0.5 654 duration. Using the situation stated in the Special window, what 655 is the total variable costs for producing one widget? Using the situation stated in the Special window, what 656 is the total price variance for direct material? Using the situation stated in the Special window, what 657 is the labor rate cost variance? Using the situation stated in the Special window, what is net present value of an annual income flow of $1600 658 at 14% over the next three years?

8.8

9.1

9.7

1.0

1.8

2.2

$1,020 $140.00 $5500.00

$1,010 $736.00 $1500.00

$1,015 $0.02 -$100.00

$20.00 -$350.00 -$0.10

$3713.60

$0.68

$1080.00

$476.19

B Using the situation stated in the Special window, what 659 is present value of $1000 at 12% at the end of 5 years? Using the situation stated in the Special window, what 660 is the cost variance for Case #9? Using the situation stated in the Special window, what 661 is the schedule variance for Case #8? Using the table in the Special window, Which task is 662 completed? Using the situation stated in the Special window, what 663 is the cost performance index for Case #9? Using the WBS shown in the Special window, a typical 664 work package would be: Which of the statements regarding benefit-cost analysis 665 in the Special window are true? Using the cumulative cost curve in the special window, 666 height B represents Using the situation stated in the Special window, a comparison of the cost variance of August as compared to July shows that the magnitude ($ value) of the variance has _____ and the percentage change has 667 _____. Using the situation shown in the Special window and assuming continues efficiency for work-in-progress and fixed price contract for task four. The estimate at 668 completion is: Using the scenario in the special window, the project 669 manager appears to be a _____ manager. Using the scenario in the special window, the project 670 manager: In which of the following scope management processes 671 are subject matter experts used? The work breakdown structure (WBS) is first developed 672 in which scope management process? The project charter is prepared in which scope 673 management process? In which of the following scope management processes 674 is the scope management plan prepared? Which of the following is not a scope management 675 process? The initial document that formally recognizes the 676 existence of a project is the _____ . Which of the following are included as part of a scope 677 statement?

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$3605.00 -$1000 1000 dig hole 1.10 Software development 1 and 2 actual cost to date

$0.57 1000 2000 remove debris 1.91 Systems design 2 and 3 total budgeted costs for the project

$567.00 -2000 -1000 survey 0.83 Coding 1 and 3

$892.86 2000 -2000 set forms 1.20 A, B, and C 1, 2 and 3

planned cost for month 6 cost variance

Become worse, become worse

Become worse, improved

Improved, increased

Improved, become worse

$19K 1, 9 will probably spend the weekend reviewing the data. Initiation Initiation Initiation Initiation Initiation Scope baseline

$21K 9, 1 Won't ask for the report again. Scope planning Scope planning Scope planning Scope planning Scope planning Management plan Project deliverables Objective setting, information gathering

$26K 1, 1 Has a preference for written communication. Scope Definition Scope change control Scope Definition Scope Definition Scope Definition Project charter Project objectives

$29K 9, 9 Has chosen an inappropriate medium. Scope change control Scope Definition Scope change control Scope change control Scope change control Configuration control report

Project justification Configuration management, 678 Project life cycles are very useful for _____ and _____ . termination

All of the above Configuration management, weekly Standardization, control status updates

679 Work packages are used to:

Represent units of work at a level where work is performed.

Clearly distinguish one work Limit the work to be package from all others assigned performed to relatively to a single functional group. short periods of time.

All of the above.

B 680 "Hard logic" in the preparation of a network refers to: The erection of foundation formwork before the placement of foundation concrete would be an example 681 of a _____ dependency. Sources for data on activity durations and resource requirements can be gathered from which of the 682 following: 683 Which of the following can affect network durations? A completion of a local government study resides on your critical path. This would most likely be referred to 684 as:

C Discretionay dependencies

D External depenencies

E Mandatory dependencies

F All of the above

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Discretionary Past project records (historical data) Skills of the resource pool

Mandatory Commercial techniques (standard practices, rules of thumb) Calendar dates

External Past project team members knowledge (experience, oldtimers) Constraints

Soft logic

All of the above All of the above

Soft logic

Hard logic

An external dependency A mandatory dependency

G 1

H
ANSWER

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2 All of the above 3 C or D

4 None of the above 5 All of the above.

6 All of the above except B

identify various risks and implement actions 7 to mitigate their potential impact 8 All of the above. 9 All of the above. Approved detailed planning including budgets, resource allocation, linear responsibility charts and management 10 sponsorship. 11 C or D

12 All of the above.

13 is essentially a motivational technique. 14 B, C and D only

15 A and C only.

16 All of the above

17 A and C only.

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18 Of none of the above

19 A and B 20 Scope baseline. 21 All of the above.

22 A and D only 23 B and C only. 24 manipulating the conversation 25 Firm Fixed Price Plus Incentive 26 Work package description. 27 6 times 28 A and B only.

29 A and C 30 All of the above. 31 A and D only 32 Cannot be related to cost estimates. 33 Firm Fixed Price Plus Incentive

34 All of the above. 35 A and C only.

36 Integration points.

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37 All of the above. the number of projects going on at one time 38 in the company probabilities of various states of nature can 39 change at any time

40 All of the above. 41 budget 42 All of the above. Time estimates, slack time, report writing, 43 life cycle phases, and crashing times.

44 All of the above. 45 All of the above. 46 A and B only 47 All of the above. 48 A calendar completion point. 49 Empowerment

50 None of the above.

51 B and C.

52 None of the above 53 design, build, deliver. 54 All of the above. 55 All of the above.

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56 Team-building 57 Lateral 58 None of above.

59 A and D only

60 Development, masterplan.

61 All of the above. 62 A, B and D only 63 A and D only

64 A, C, and D. 65 All of the above. 66 All of the above.

67 All of the above

68 Judicial 69 A and C only.

70 Analogy, parametric and top down.

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71 B and D only 72 None of above.

73 0.2"

Labor rates, material costs, and cost 74 reporting.

75 Decoding

76 Risk and impact decision-making.

77 All of the above All of the above are parts of the acquisition 78 process.

79 None of the above 80 A, B, and C.

81 Interpretation, analysis.

82 Unplanned reserve, planned reserve. 83 trend chart. All of the above are parts of contract 84 administration.

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85 A and C only.

86 None of the above 87 All of the above 88 A and B only 89 All of the above. 90 quality policy.

91 A and C only. 92 B and D only

93 lack of fitness for use

94 None of the above

95 All of the above. 96 All or part of each of the above. 97 A dental plan

98 Analogy, bottom up. 99 run chart. 100 None of the above.

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101 All of the above 102 None of above. 103 Rule of thumb. 104 None of the above 105 Gantt

106 final completion

107 Top down.

108 None of above. 109 B and C only 110 Coerciveness

111 contractor's performance evaluation 112 All of the above.

113 .67 inch. 114 C and D only

115 Decrease, increase. 116 All of the above. 117 All of the above

118 All of the above.

G 119 Termination.

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120 121 Project charter 122 A and C only 123 All of the above. 124 Referent

0.78%

125 None of the above (all are examples) 126 risk assumption 127 None of the above. 128 Management plan.

129 A and C only.

130 bill of lading 131 Life cycle summary. 132 Vacation time 133 five

Prepare a purchase order to outsource the 134 work. focusing quality control efforts on production 135 outputs.

136 Remain the same, return to customer. 137 symmetrical

G 138 B and C only

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139 C and D only

140 None of the above. 141 Safety 142 Synchronous manufacturing 143 All of the above.

144 B and C only.

1 - the sum of the probabilities of all project 145 risk events.

146 A and C

147 A and B only 148 None of the above.

149 None of the above.

150 A and B at any time that is convenient for the project 151 manager

152 Lag

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153 A, B and C only 154 None of above. 155 All of the above 156 None of the above

157 A, B and C only

158 A and D

159 None of the above.

160 any of the above processes can be used

161 None of the above.

162 A and C 163 None of the above. 164 Manpower contingency planning.

165 All of the above. 166 A and B only 167 Expert 168 Work unit. 169 Referent

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170 counseling sessions

the customer who must ensure that he is 171 receiving a quality product from the vendor.

172 B and D only

173 Project expeditor. 174 taxes 175 Termination decision. 176 None of the above

PERT is measured in days whereas CPM 177 uses weeks or months.

178 A and C 179 cause and effects diagrams

180 individual conversation 181 performance guarantees

182 None of the above.

183 Demographic 184 Justify results, set standards. 185 None of the above. 186 None of the above

G 187 process capability specification

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188 Earned value report.

189 None of the above. 190 an end point. 191 Forced to act as their own sponsors 192 Close-out 193 promotional

194 A and B only.

195 Semi-precious materials Tasks to be accomplished; needs of the 196 team members 197 All of the above. 198 Listing of customer team meeting dates.

199 A and B only 200 All of the above.

201 misunderstood role

202 None of the above. 203 Identifies customer team meeting dates. 204 open network 205 None of the above.

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206 C and D 207 A and D only

208 Reviewing 209 All of the above. 210 None of the above.

211 None of the above.

212 Manpower availability, contingency plans.

213 All of the above

214 B and C

215 All of the above. 216 Not using an automated tracking tool.

217 Verbal bid

218 All of the above.

219 Any of the above

220 Business; manufacturing know-how

55/83

221 All of the above. 222 All of the above.

223 B and C 224 B and D

225 226 All of the above.

50%

227 Penalty and referent 228 All of the above 229 All of the above.

230 A and B only. 231 All of the above.

232 B and C 233 A and D

A through D are possible based upon where 234 the resources are deployed.

235 Withdrawal 236 None of the above.

237 None of the above. 238 All of the above.

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239 None of the above. 240 To document Order of Magnitude estimates.

241 None of the above. 242 Project Owner

243 developing planning alternatives

244 None of the above. 245 Management Plan

246 All of the above

247 analyze the team's encoding skills 248 B and C only

249 90-95 Project budget, schedule, risk factors, work 250 assignments. 251 Project Owner

252 A and C 253 None of the above.

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254 None of the above.

255 All of the above. 256 All of the above

257 In-process.

258 Linear responsibility charts

259 use all of the above. 260 All are of equal priority

261 None of the above. make quality a higher priority than cost or 262 schedule 263 perfect documentation activities 264 Measurable, intangible and verifiable

265 All of the above.

None of the above are universal 266 characteristics 267 None of the above

268 None of the above. 269 None of the above.

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270 None of the above 271 any life cycle phase

272 A and B only

273 B and C

274 A and B 275 A and B only. 276 B and C only.

277 278 Planning, finishing.

7.5

279 None of the above.

280 None of the above 281 Inflexible use of manpower 282 All of the above.

283 None of the above.

284 All of the above. 285 All of the above.

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Is the same since baseline schedules cannot change once the development phase is 286 completed.

287 All of the above.

288 A and D

289 None of the above

290 Pure project 291 Small purchases

relative location of the lab to the scientist's 292 office

293 All of the above.

294 All of the above

strengthening of relationships between co295 workers

296 None of the above.

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297 All of the above.

298 A and D only.

This is invalid because a maximum of two inputs and two outputs are allowed using the 299 critical path method.

300 A and B only.

301 A and B only.

302 None of the above

303 B and D only.

304 None of the above are correct answers

305 B and C 306 olfactory 307 A and B only

308 program and evaluation review technique

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the customer who must ensure that he is 309 receiving a quality product from the vendor.

310 Line-staff

311 All of the above.

312 B and C

313

$1,000

314 None of the above.

315 All of the above.

316 A and C

317 None of the above.

318 All of the above Recruitment policy; wage and salary 319 administration

G 320 None of the above. 321 Clerical

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322 None of the above

323 A and B only 324 C and D

325 All of the above. 326 A and B only

327 B and C 328 B and C only.

329 None of the above.

330 None of the above.

331 A and C To attain approval from each department of 332 every purchase

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333 A and D

334 Classical/traditional 335 good encoding skills 336 None of the above 337 All of the above. 338 All of the above. 339 None of the above. 340 None of the above.

341 A and B only 342 All of the above 343 request for proposal typically describe physical dimensions and 344 performance requirements

345 None of the above. 346 None of the above. 347 All of the above 348 None of the above 349 None of the above. 350 All of the above. 351 All of the above.

352 A and B only

64/83

353 None of the above 354 All are definitions 355 A and C 356 agreement

357 All of the above

358 B and C only

359 A and B only

360 None of the above 361 legality

362 None of the above 363 inform the project manager of changes

364 letters, contracts, policies.

365 A and B only

366 All of the above. 367 Both A and B

368 369 None of the above. 370 B and C.

G 371 All of the above. 372 requisitions 373 Double increasing balance

65/83

374 None of the above.

375 None of the above. 376 Baseline control 377 None of the above.

378 379 $100 less taxes and interest 380 Authority/Reputation 381 None of the above

382

85%

383 All of the above. 384 None of the above 385 386 None of the above are integrally related with each other 387 because initial costs are "sunk". 388 Preoccupation 389 Crosby and the Japanese

390 All of the above. 391 Linear responsibility chart 392 Show a dependency relationship.

66/83

393 All are important 394 all are negotiations tactics

395 forecasted budget over-runs Postpone the modification until a separate enhancement project is funded after this project is completed according to the original 396 baseline

397 Doubled. 398 Convergent thinking 399 None of the above. 400 B and C

401

402 None of the above 403 all are acquisition methods 404 405 None of the above. 406 None of the above 33%

407 All of the above.

408

409 None of the above

67/83

410 All of the above inherent risk at conception altered by 411 standard project deviations.

412 Comprehending 413 Forcing 414 All of the above.

415 operational

416 All of the above

417 All of the above. 418 All of the above. 419 All of the above. 420 Not affect 421

Implementation, termination, post-audit 422 review 423 All of the above. 424 Requirement Phase 425 Interfacing 426 B and C only

427 All of the above

G 428 A and B

68/83

429 None of the above

430 B and C

431 Is the only means of determining 432 None of the above 433 None of the above 434 less than 10% 435 None of the above 436 Task duration. 437 25% - 55 % 438 Project coordinator 439 The project objectives were quantified 440 more than 15 % 441 contractual cycle highest risk path that contributes the most 442 risk toward the project completion. 443 risk mitigation

actual cost of work scheduled divided by 444 budget cost of work performed

445 A and B only 446 All of the above. 447 small purchases

G 448 Identify the project coordinator

69/83

449 None of the above 450 closed door

451 All of the above should be required. 452 Project manager, project sponsor and 453 customer/user 454 All of the above. 455 all may increase schedule risk 456 All of the above.

457 All of the above.

458 A and D. 459 None of the above.

460 All of the above.

461 All of the above 462 A and B only

463 A and C only

464 Form letter

465 A, B, and C.

70/83

466 All of the above.

467 All of the above. 468 All of the above. 469 Anyone associated with the project 470 A and B only

471 All of the above

472 All of the above

473 Time Series Analysis 474 None of the above.

475 C and D

476 None of the above 477 A and C

478 Letter of intent (LOI)

479 Another name for a project 480 A, B, and C only

71/83

Under flextime schedules, the working hours 481 are established by the employer 482 Probability Analysis. 483 Event.

484 B and D only

485 A and C

486 None of the above.

487 A and B

488 Emotionalism

489 A and D only 490 None of the above.

491 Event constrained within planned effort.

492 All of the above 493 Consolidates agreements.

494 A and B only

495 A and B only

G 496 identification of project risks. 497 All are acceptable techniques 498 close-out

72/83

499 B and D

500 B or D

501 B or D

502 B and C only

503 9

504 All of the above.

505 A and D only

Focuses on a limited number of topics so 506 that each topic can be discussed in detail

507 A or B

508 All of the above.

509 B and D only 510 All of the above phases

G 511 A and C

73/83

512 All of the above. 513 None of the above. 514 All of the above.

515 None of the above.

516 All of the above.

517 the process sample average or mean Determining which tasks have the most 518 slack

519 All of the above.

520 A and C

521 All of the above.

522 All of the above 523 A and D only 524 Dummy activity. 525 sender's knowledge 526 None of the above.

527 A or C.

528 tax credits

74/83

529 Type of industry, risk

530 None of the above

531 The project is sinking. 532 Contracts and procurement 533 Cost, quality, and risk 534 B and D only 535 penalty 536 reputation 537 All or part of A through D

538 All of the above.

539 training methods is directly proportional to the amount at 540 stake. 541 B and D only 542 penalty

543 None of the above.

544 C and D only 545 All of the above. 546 A and C

Acceptance sampling plans are not very effective for inspecting small lots of custom547 made products.

G All of the above are possible, based upon 548 the size and complexity of the project

75/83

549 A and C 550 All of the above.

551 All of the above.

552 All of the above.

Inform your senior management of the problem and tell them that you will get back 553 to them after you assessed the situation

554 None of the above.

555 B and C 556 All of the above.

557 All of the above 558 All of the above.

559 B and C 560 A and D 561 A and B

76/83

562 All of the above

563 All of the above. 564 All of the above. 565 All of the above. 566 B and C

567 B and C 568

569 All of the above

570 B and C 571 All of the above.

All of the above are possible based upon the 572 situation 573 A and B

574 A and C 575 None of the above.

576 None of the above 577 withdraw

578 All of the above 579 None of the above.

77/83

580 All of the above. 581 A and C

582 A and B 583 All of the above. 584 None of the above.

585 Other subcontractor interface requirements 586 expediter organization 587 A or C 588 All of the above. 589 None of the above. 590 A and B 591 None of the above.

592 they predict future performance 593 expediter

594 work package 595 status 596 Precise measurements and multiple inputs. 597 Completion Phase 598 All of the above 599 floating costs vs. sunk costs.

600 project manager, sponsor 601 B or C

G Usefulness of authority and power in 602 leadership 603 contract terms, scope and budget

78/83

604 605 Burden rates.

606 All of the above 607 ACWP-BCWS 608 close-out

609 Grievances 610 A and C

611 All of the above

612 5,5 613 concept and planning 614 All of the above. 615 Motivation Opportunities for dialogue and conflict 616 resolution

617 All of the above. 618 Corporate culture

619 B and C only 620 A and C. 621 All of the above 622 A and C

G 623 All of the above 624 Diagonally to the client's senior management 625 626 Upcoming activities

79/83

627

628 None of the above

629 All of the above

630 Combative 631 A and C only

632 None of the above.

633 None of the above. 634 1.20

635 0.869 636 None of the above.

637 None of the above are correct 638 $83,994 639 $18.36

640 $1,000

G 641 A-B-G and C-D

80/83

642 4

643 T 644 None of the above 645 25 646 None of the above

647 None of the above

648 15, 17 649 0.12

650 9, 17 651 7 652 None of the above

653 10.5

654 2.8

655 None of the above. 656 $5850.00 657 $5600.00

658 $2.32

81/83

659 $3.61 660 0 661 0 662 place concrete 663 None of the above 664 None of the above. 665 None of the above. 666 earned value

667 None of the above are correct

668 indeterminate 669 5, 5 670 Is experiencing communication overload. 671 Scope verification 672 Scope verification 673 Scope verification 674 Scope verification 675 Scope verification 676 None of the above 677 B and C 678 Approval, termination

679 A and B only

G 680 A abd B only

82/83

681 Subcontracted

682 A and C only 683 A and B only

684 A lost cause

Result

No of Answers

Percentage

Pass Fail NA Total

0 683 0 683

0% 100% 0%

Pass Fail NA