Steve R.

Spatt
3817 Petoskey Ave #18 (513)527-4414
Cincinnati, Ohio 45227

HIGHLIGHTS OF QUALIFICATIONS

• Confident and poised management and customer service professional

• Successful background in retail store management and multi-unit operations
• Outstanding record in managing highly profitable companies
• Excellent decision making, organizational and communication skills
• Strong accounting and business background.
• Government service at various agencies
• Highly motivated and successful administrator

PROFESSIONAL EXPERIENCE

• Supervised growth of company from one store to twelve unit chain

• Liaison between owner and various store managers
• Developed policies, procedures and structured business
• Coordinated store operations: scheduling, cash control, security, profitability,
inventory control and customer service
• Interviewing, hiring, training, evaluating and supervising staff
• Organized procedures to resolve consumer and employee problems
• Successfully demonstrated customer service skills, teamwork and accuracy
• Established new territories and generated direct sales of over 1.5 million per
year

LATEST EMPLOYMENT

2004-2008 Hamilton County Department of Job & Family Services

Supervisor at Mt. Airy Center

Supervises Social Service Aides providing support functions: security,

transportation, medical monitoring, clerical, and other duties to homeless
adult men at the center. Responsible for direct, daily supervision of the
staff; schedules and monitors their work. Responsible for ensuring
consistent coverage at 24/7 facility in Mt. Airy Forest; including planned
and unplanned absences and provides coverage for absent aides as needed.
On call 24/7 for problem solving and center situations.
Interviewing, hiring and training of new employees. Building an effective
team unit by creating an environment of cooperation among team
members as well as with social workers and the on site treatment program.
Facilitates team meetings and communicates team objectives and goals.
 Ensures the center’s safety and security by: maintaining cleanliness on the
grounds and buildings; keeping a drug free environment; coordinating
inventory, ordering and usage of hygiene and janitorial supplies;
monitoring fire drills and security rounds and conducting meetings with
the residents Works with administrator to ensure compliance with the
center’s accreditation and grant requirements, as well as, ensuring
compliance with local, state and federal laws.

HIGHLIGHTS OF EMPLOYMENT HISTORY

1999-2004 Eligibility Technician Hamilton County JFS

1997-1999 Executive Assistant Legend Entertainment
1995-1996 Retail Store Manager Maverick’s Video
1993-1994 Ticket Broker Riverfront Choice Tickets
1991-1992 Sales and Promotion Rep Landmark Distributors
1987-1991 Sales Representative Schwartz Bros. Inc
1981-1986 General Manager Video Store Inc
1977-1981 Retail Store Manager Record Den
1973-1976 Senior Accountant Frisch’s

EDUCATION

B.A.- Business Administration, University of Cincinnati