Support Engineer Hi AFRICANHUDSON,

a)

Have you made any recent changes on the computer before the issue occurred?

Method 1

Check if both the external drives have drive letter assigned using Disk manageme nt.

a) Open Computer Management by clicking the Start button, clicking Control Pa nel, clicking System and Security, clicking Administrative Tools, and then doub le-clicking Computer Management. If you're prompted for an administrator passwor d or confirmation, type the password or provide confirmation.

If both the drives does not have an drive letter then try to assign letters and check if it works. To change, add, or remove a drive letter a) Open Computer Management by clicking the Start button, clicking Control Pa nel, clicking System and Security, clicking Administrative Tools, and then doub le-clicking Computer Management. If you're prompted for an administrator passwor d or confirmation, type the password or provide confirmation. b) In the left pane, click Disk Management.

c) Right-click the drive that you want to change, and then click Change Drive Letter and Paths. d) Do one of the following:

i. To assign a drive letter if one has not already be en assigned, click Add, click the letter that you want to use, and then click OK . ii. To change a drive letter, click Change, click Ass ign the following drive letter, click the letter that you want to use, and then click OK. iii. To remove a drive letter, click Remove and then cl ick Yes to confirm that you want to remove it. Method 2 If the above step fails then you will need to modify the registry and check.

Important: This section, method, or task contains steps that tell you how to mod ify the registry. However, serious problems might occur if you modify the regist ry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can resto re the registry if a problem occurs. For more information about how to back up a nd restore the registry refer the below link. Back up the registry http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry a) Click the Start Button, type "regedit" (without quotation marks) in the Sta rt Search box and then press ENTER. b) Navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-80 56-444553540000} c) Right click the {36FC9E60-C465-11CF-8056-444553540000}entry, choose "Expor t", select Desktop in the Save in box and type backup in File Name. Click Save. d) Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file. e) Highlight this key {36FC9E60-C465-11CF-8056-444553540000}, on the right pan e, and then check if Upperfilters and Lowerfilters value are present. If so, ple ase right click on the values and select "Delete" to remove them. f) Restart the computer

Reinstall USB controllers First, please disconnect all USB devices and then perform the following steps:

Using the Keyboard

a) Click "Start" button, type devmgmt.msc (without quotation marks) in the Se arch bar and press "Enter". Click Continue if necessary. b) In Device Manager, double click to expand "Universal Serial Bus controll ers", right click on the Host Controller, click "Uninstall" and click "OK". c) Repeat the step 2 to uninstall all items under "Universal Serial Bus co ntrollers".

Then, restart your computer and Windows 7 will reinstall all USB controllers aut omatically.

Using the Keyboard

First, please disconnect all USB devices. Then, go through the following steps:

1. Press "Ctrl + Esc" to open the Start 2. Type devmgmt.msc .

menu.

in the Search bar and press "Enter". Click Continue if necessary

3. InDevice Manger, press Tab and use "Up" and "Down" to move the highlight to " Universal Serial Bus Controllers" 4. Press "Right" and expand it. 5. Press "Down" to move to the first item and press "Delete" to remove it. 6. Repeat the step 5 and uninstall all items under "Universal Serial Bus Control lers".

Then, restart your computer and Windows 7 will reinstall all controllers automat ically.

Hope this helps! Halima S - Microsoft Support.

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