CITIZENS CHARTER

A SERVICE GUIDE TO OUR CUSTOMER

ISSUANCE OF: a. Sanggunian documents and certifications b. Verbatim transcript of records/minutes of sessions/meetings/hearings ABOUT THE SERVICE Refers to documents adopted/enacted by the Sanggunian in the form of resolutions/ordinances and other legislative measures duly certified by the City Secretary. Refers to the transcribed proceedings of regular session/ meetings/hearings in final form duly certified by the City Secretary. These services can be availed at the Sangguniang Panlungsod, R.T. Lim Blvd., Zamboanga City. CLIENT: GENERAL PUBLIC REQUIREMENTS: 1. Letter Request 2. Billing note issued by the Office TAXES AND FEES 1. City Ordinance No. 92-003

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HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

Secure and fill up the request form

2 minutes

Guard on Duty

Submit your request to the Records Division The City Secretary, upon evaluation and review of the request, direct the Division Chief concerned to determine the amount of fees to be paid and prepares the documents.

1 minute

BETTY TAMPARONG FREIDA NANQUIL ZENAIDA JAYME City Secretary ELSA PIOQUINTO Research Division LEAH VICENTE Stenographic Division LEONILA DOMINGO Records Division

1 day (old records) 5 minutes (current records)

Proceed to the Office of the City Treasurer located at the Grandstand or at the City Library and pay the necessary fees

30 minutes

Revenue Collection Clerk (Grandstand) EMILIA NATIVIDAD Library Division

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Present the receipt of payments to the Division Chief concerned where the document is being secured.

1 minute

ELSA PIOQUINTO Research Division LEAH VICENTE Stenographic Division LEONILA DOMINGO Records Division

Releasing of requested documents

1 minute

ELSA PIOQUINTO Research Division LEAH VICENTE Stenographic Division LEONILA DOMINGO Records Division

PROVISIONS OF LIBRARY SERVICES ABOUT THE SERVICE The service provides the following: a. Assistance in borrowing and returning of books, reading materials and others. b. Access to various reading materials, including electronic resources and assistance in locating information.

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c. Provides facilities such as computers,printers, photocopying machines and others, responsive to the needs of the library users. CLIENT: READING PUBLIC LOCATION: City Library, R.T. Lim Blvd., Zamboanga City REQUIREMENTS: 1. Library Card 2. Pass slip 3. Official Receipt TAXES AND FEES 1. City Ordinance No. 2009-150 HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Register in the Log Book and deposit the customers baggage at the baggage counter 2. Proceed to the information counter for guide/instruction

2 minutes

Security Guard on Duty

2 minutes

ELIZA ZAPANTA Utility Worker I

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For Card Holders: A. Borrowing of books/materials: 1. Proceed to circulation section for assistance 2 minutes EMILIA NATIVIDAD Librarian IV CARMELITA AGUSTIN Librarian III EMILIA NATIVIDAD Librarian IV CARMELITA AGUSTIN Librarian III Guard on Duty

2. Releasing of books/materials to customer, upon proper recording and issuance of pass slip

5 minutes

3. Present to the Guard the pass slip B. Use of Library facilities: 1. Pay to the deputized collector the corresponding fees for use of computer, internet, multi-media, printing and photocopying 2. Availment of the library facilities

1 minute

2 minutes

EMILIA NATIVIDAD Librarian IV EDELINE MIRANDA Librarian I Computer Services CARMELITA AGUSTIN Photocopying Services CRISTOBAL DEL ROSARIO Clerk III

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