A Project Synopsis On

A STUDY ON THE EFFECTIVENESS OF QUALITY CONTROL SYSTEMS AT MAGIC SOFTWARE

By Shalabh Srivastava (Registration No. 521036845)
A project synopsis submitted in partial fulfillment of the requirements for the degree of Master of Business Administration of Sikkim Manipal University, INDIA

INSOFT, C 2 SECTOR 10, NOIDA 201 301 CENTRE CODE 1822

Sikkim Manipal University of health, Medical and technological science Distance Education wing Syndicate House, Manipal 576104

DECLARATION I hereby declare that the project synopsis entitled: A Project Synopsis on A Study on the Effectiveness of Quality Control Systems at Magic Software submitted in partial fulfillment of the requirement for the degree of Masters of Business Administration to Sikkim Manipal University, India, is my original work and not submitted for the award of any other degree, diploma, fellowship, or any other similar title or prizes. Place: Noida Date: _________ (Shalabh Srivastava) Registration No. 521036845

Certificate

The project synopsis of Shalabh Srivastava (Registration No. 521036845) A Project Synopsis on A Study on the Effectiveness of Quality Control Systems at Magic Software is approved and is acceptable in quality and form.

Internal Examiner

External Examiners (Mr. _________)

TABLE OF CONTENTS Page No Executive Summary Introduction Problem of the Study Objective Research Methodology Analysis Conclusions Recommendation 5 7 9 11 13 16 18 20

Bibliography Appendix

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Executive Summary

Magic has been in existence since 1990, for almost 20 years now. For our first decade it was a product development company. In the first ten years Magic developed a catalogue of award winning interactive CD-ROM titles on language learning, reference and cultural aspects. Creator of the acclaimed cricket portal, magiccricket.com, with liveaction animated webcast of World Cup 1996 and 1999, Magic won several awards for innovative use of technology and creativity.

As magic evolved into a provider of global services, it has carried that focus on the product and the end-user along with organization. In the last decade, this cumulative learning has translated into a stable model that has demonstrated repeated excellence in delivery in offshore projects for best-in-class global organizations.

Introduction

Total quality management is a philosophy / process aimed at continuously improving the performance of products, processes and services to achieve and surpass customer satisfaction. It is an approach to improving the competitiveness, effectiveness and flexibility of an organization for the benefit of all stakeholders. It is a way of planning, organizing and understanding each activity and of removing all the wasted effort and energy that is routinely spent in organizations. It ensures the leaders to adopt a strategic overview of quality and focus on prevention not detection of problems.

The purpose of the present study is to investigate the extent of TQM implementation in Government and Private sectors and to find out the relationship between organizational commitment of employees and TQM (Total Quality Management) implementation in respective organization. Business leaders often view software quality as a luxury something that can be sacrificed, if necessary, for more functionality, faster development, or lower costs. However, in practice, software development organizations that have a firm commitment to quality can actually speed development, reduce costs, and add new features with greater ease. Organizations that develop low-quality software, whether for internal use or for sale, are always looking backward, spending time and money on fixing defects in "finished" products. In contrast, an organization that builds in product quality from the beginning can be forward-looking and innovative; it can spend its resources on pursuing new opportunities. Delivering quality is also a powerful differentiator in a marketplace where high-quality software is now the exception rather than the rule.

Problem of the Study

The problem of the study is to understand in a clear cut way that why the effective Total Quality control system is necessary for the success of any of the software products or any independent product. It also provide the view that in the absence of the Quality Control system the developed product lacks to compete and we wont be able to get any fruitful product.

The study will give an elaborate view of the production process and quality control system at Magic Software Pvt. Ltd.

The survey will be limited to a sample of 50 officials of different departments at Magic Software Pvt. Ltd, Noida.

The study will help us to understand the importance of the quality of a product so that on could understand that without the quality a product cannot be a fruitful product.

This is the study about the merits and demerits of the product which we produce for our global customer in the organization

The study will elaborate how could be maintain the quality of our product in the global market so that an organization could survive in this global competitive market.

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Objective

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To do an in-depth analysis of Magic Software Pvt. Ltd. with special emphasis on:

1. To map the production system at MSPL and identify the key features of the overall process. 2. To understand the existing Quality Control Procedures as adopted by MSPL. 3. To understand what are the benefits that can be achieved by integrating the Quality Systems with Organizational Goals. 4. To study the following with respect to MSPL: Quality Control System Testing & validation Procedures for EBook Development

The objective is to cover and study the entire process of EBook development and understand the key areas and also why the Quality Control System is necessary for the developed Product.

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Research Methodology

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Sources for Data Collection: Research Approach: Survey method (Data Collection Method) Research Method: 1. Questionnaire survey of 10 Officials of KNPL Limited 2. Observation and recording of events at KNPL Limited Research work was done from two sources: (1) (2) Primary data Secondary data

Primary data was collected by questionnaire and interviewing the officials and employees at Magic Software Pvt. Ltd. The interview was structured and open-ended questions based on literature survey, will be asked. Primary Data For obtaining the primary data for my project, I used Questionnaire. Questionnaire i) ii) Sample Size Sample composition CEO Program Manager Team Lead Team Members 5 10 10 15 15 50

Project Managers / Staff

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Secondary Data

Secondary data was collected by reviewing different literatures, from published books, management journals, articles published by the other researchers for a particular company and from Internet.

The information collected through above methods has been tabulated, analysed and interpreted. Finally an overall assessment of the survey findings has been made towards improving the effectiveness of the quality control process of the organization.

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Analysis

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When we drill down into the process of EBook development it is found that each level of the development few set of steps are involved which are based on the same set of repetitive task which has to be performed.

The development process which is followed for the delivery of end EBook Product is broken down in the below given level or phases:

1. Receiving the Input from the Client 2. Input Auditing 3. Planning Phase 4. Development Phase 5. Query Resolution 6. Involvement of Quality Control System 7. Bug Fixing phase 8. Deployment of the Developed Product to Client

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Conclusions

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After discussing the various technical and practical aspects of Quality Control we see that right from the raw material purchase to the final finishing all the product of a company is well planned and coordinated. Various inter & intra level variables act on the production process and production planning and control helps in balancing or neutralizing the variables and thus benefiting the company and society as a whole.

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Recommendation

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Measurement of Effectiveness of Quality Control: The general effectiveness of the department can be measured by the companys success in meeting its sales forecasted and producing quality product. More specifically there are four areas in which the effectiveness of Quality Control can be measured. Delivery Inventories Production Management Production Planning and Quality Control Department Itself

Importance of Production Planning and Quality Control: Indias Developing Economy Needs Production Planning and Control Production Planning and Quality Control is Factorys Nervous System Production Planning and Quality Control is must for Intermittent Process Industry

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Production Planning and Control as an Instrument of Cost Control

Bibliography

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Bibliography Books: Learning EBook Production Process Smart Learing

Online References:

http://www.palgrave.com/ebooks/vendors.asp http://en.wikipedia.org/wiki/E-book http://www.goodreads.com/ebooks http://ebook.com/

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Appendix

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Appendix Effectiveness of Quality Control System In the competitive word no one can deny the importance and effective role played by the Quality Control System. It helps to product to achieve the competitive edge in the global market. Thinking of the product which does not complaint the process of Quality Control will always lead to failure.

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