Craig T.

Twiggs
PO Box 6641, Richmond, VA, 23230, Home Phone: 804-447-4180
Emails: ctwg0369@yahoo.com and craigtwiggs@hotmail.com

Summary

Customer Service, Administration & Clerical Support, Trained in various software applications and office
equipment, 60wpm typing, Team Player, Comfortable with both Blue Collar and White Collar clientele, a
Life-long Learner.

Objective

To grow personally and professionally while making a lasting contribution in a new work environment.

Professional Experience

Ministry Assistant, Southern Baptist Conservatives of Virginia, April 2005 - April 2009
* Processed resumes of ministers looking to find employment with churches in Virginia.
* Worked reception/front desk area, answering multi-line extension phone, directing calls, receiving
incoming shipments and greeting guests.
* Filled work orders for the various departments of the convention.
* Processed print job requests, utilizing various office equipment.
* Assisted facilities with equipment setup for various conferences, seminars, meetings and seminary
extension classes.

Relief Manager, Blue and Gray Self Storage, June 2005 - October 2006
* Performed customer service and front office coverage when needed.
* Provided facilities maintenance such as lawn care, property clean up and security checks.
* Enforced company policies and procedures when dealing with customers and prospects.

Sales Associate, Sherwin Williams, August 2003 - April 2005

* Performed customer service, cashiering, and warehouse/inventory management.
* Mixed and tinted paint, custom matched customer’s paint sample to specifications.
* Delivered contractor paint work orders to job site.
* Merchandised the sales floor according to the store plan-o-gram.

Temporary Staffer, Executive Staffing Group, February 2003 - June 2003

* Proficient in Microsoft Office-Word, Excel, Outlook Express.
* Familiar with Microsoft Power Point, desktop publishing and internet research.
* Typing speed tested at 67 wpm.
* Experienced with AssetWin Inventory Control Software.
* Served 600 hours with Coastal Federal Credit Union as the Office Services Specialist.

Interim Office Coordinator: ITG/Facilities Management, Golden Gate Baptist Theological Seminary, May
2002 - October 2002
* Answered multi-line phones and transferred calls to appropriate extensions.
* Was responsible for tracking incoming shipments and inventory in the stock room.
* Generated monthly copier and phone reports for the various seminary departments.
* Paid department bills and arranged for FedEx pickups.
* Received work order requests and forwarded them to the appropriate department for completion.
* Resolved customer complaints regarding fax machine, printers and copiers in the duplication room.
* Arranged for and placed orders for the seminary's stationery needs.

Stocker and Cashier, Ideal Office Products, October 2000 - May 2002
* Answered multi-line phones and transferred calls to appropriate extensions.
* Was responsible for receiving incoming shipments and stocked the floor.
* Operated a computer-based cash register and balanced the cash drawer daily.
* Wrote up product returns, store credits, and special orders for approved items.
* Performed customer service such as carryout, special assistance and resolution of customer complaints.

Vendor (Lockheed Martin TAS), Coburn Vending Services, November 1999 - July 2000
* Maintained route schedule by completing daily assignments regarding stocking of candy machines.
* Monitored inventory levels on a daily basis and submitted summary reports to the front office.
* Assisted customers with refunds, special requests, maintenance issues or customer complaints.

Front Desk Attendant, Fort Worth Club, January 1999 - September 1999
* Answered multi-line phones and forwarded messages directly.
* Reserved racquetball courts, squash courts, and various other club activities for club members.
* Maintained shower and locker room facilities, cleaned towels, buffed shoes.

Journeyman Missionary, International Mission Board, Southern Baptist Convention, June 1996 - July 1998
*Jesus Film backpacking and rural outreach in Albanian mountains.
*Urban Evangelism and Community Outreach/Humanitarian Aid with Project Harvest Bosnia in Sarajevo,
Bosnia.
*Urban Evangelism and ESL teaching in Banja Luka, Republika Srpska (Serb-controlled Bosnia.)

Education

Master of Arts, Intercultural Ministries, May 2002

Golden Gate Baptist Theological Seminary

Bachelor of Arts, Business Administration, May 1995

Oregon State University
* Minor in Spanish
* Business Exchange Student – Hogskolen I Agder, Kristiansand, Norway, 1994
* Spanish Exchange Student – La Pontificia Universidad Catolica del Ecuador, Quito, 1993

Certifications

English as a Second Language (ESL) Teacher, Virginia Baptist Association, 1997

Survival Training, NATO Land Mine Action Centers, 1997

Awards

Finisher’s Medal, Country Music Marathon, April 2009

Hottest day on record for this annual Nashville, TN event; time 4:51:20.
Finisher’s Medal, SunTrust Marathon, November 2008
One of the hottest days on record for this annual Richmond, VA event; time 5:01:59.

Finisher’s Medal, Flying Pig Half Marathon, May 2008

Cincinnati, OH; time 2:01:59.

Finisher’s Medal, National Half Marathon, March 2008

Washington, DC; time 2:05:05.

Finisher’s Medal, SunTrust 8K, November 2007

Richmond, VA; time 0:49:53.

Interests/Memberships

* Swift Creek Baptist Church, Midlothian, VA.

* Richmond Volleyball Club, Men’s and Co-Ed Quad teams, Sand and Inside Court.
* Richmond Road Runners Club.
* Sportsbackers Marathon Training Team.
* Reading, Traveling, and Visiting family.

References

Don Garber, Vice President, Sportsbackers

Marathon Training Team Head Coach
Phone: 804-285-9495
Email: donruns@comcast.net

Shawn Elledge, Media Consultant, North American Mission Board

Former Supervisor
Phone: 770-410-6523
Email: selledge@namb.net

Doyle Chauncey, Assistant to the Executive Director, Southern Baptist Conservatives of Virginia
Hiring Manager, Former Supervisor
Phone: 804-377-1459
Email: dchauncey@sbcv.org

Tom Powell, First Market Bank

Sunday School Teacher
Phone: 804-739-8811
Email: 13powell@comcast.net

Melvin and Betty Jo Houston, MJ Tile Company

Local Business Owners and Family Friends
Phone: 804-784-2203
Email: bjhouston@aol.com