INTERNSHIP REPORT ON PAKISTAN TELECOMMUNICATION COMPANY LIMITED

Submitted to: Aman Ullah Awan

Director IMS

University of Science & Technology, Bannu - KPK

Submitted by: Hafiz Ullah Dawr

Roll Number: 39 BBA (IT) Session: 2006-2010

Institute Of Management Sciences,

University Of Science & Technology, Bannu

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In the name of

The creator of every creation The piety The beneficient The merciful The wise The Lord of the world The first and the last The sender of the Holy Prophet Muhammad may Peace Be Upon Him Whereof there is no doubt The owner of the Day of Judgment To whom everyone will be brought back

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DEDICATIONS

Dedicated to my Loving Parents, Brothers, respected teachers and Supporting Friends who always helped me In times of woe and Distress & Taught me to follow the Path of Truth, Justice, Honesty and Sincerity.

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APPROVAL SHEET INSTITUTE OF MANAGEMENT SCIENCE INTERNSHIP REPORT ON PTCL, BANNU - KPK EXTERNAL EXAMINER Name: Designation: Signature: SUPERVISOR Supervised by: Signature: Designation : DIRECTOR IMS Name:
Signature:

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PREFACE
This report is the practical part of the most vital practice of our BBA-IT program. The sole objective is to familiarize the student with the practical manipulation of business organization. This report has been written to know how big organizations like PTCL manage their teams to achieve their common goals. In the first phase of the report there is the general introduction about the company and then different terms have been explained, then the mission, values, different services and different strategies of the organization have been explained. In the next part, SWOT analysis of the firm have been done by the help of which it is identified that what are the strong areas of the company and where it lacks so that it can improve, and then in the end most important my experience while working in the PTCL as internee is explained.

Author

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ACKNOWLEDGEMENT
In the name of Almighty Allah who is most merciful, and who give me courage to write this internship report in a different way. I extend my heartiest thanks to my seniors, colleagues, and juniors who assist me on every occasion to enable me to write this report. My parents, classmates, friends come next in the list of those whom I have to thanks. I pay special homage to the following persons. Mr. Aftab Khan (Lecturer, IMS, UST, Bannu) Mr. Asif Ullah Dawar (MS-Finance, Agriculture University, Peshawar) Mr. Rifat Ullah Khan (Press & Graphics Designer, UST Bannu)

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TABLE OF CONTENTS S.No. Chapter # 1 1.1. 1.2. 1.3. 1.4. 1.5. 1.6 Chapter # 2 2.1. 2.2. 2.3 2.4 Chapter # 3 3.1. 3.2 3.3 3.4 Chapter # 4 4.1. 4.2. 4.3. Chapter # 5 5.1. 5.2. 5.3. TOPICS Page No. PREFACE v Acknowledgement vi INTRODUCTION OF PTCL Introduction 1 Brief history 1 Historical background 3 Vision 4 Mission 4 Core Value 4 CURRENT SITUATION OF ORGANIZATION Structure of organization 5 Technical & Operational Net Work 8 Services provided by PTCL 10 Services For Corporate Customers 14 SUBSIDIARIES AND COMPETITORS Subsidiary/Product & Competitor 20 Introduction Of Subsidiaries 21 Competitor of PTCL 22 New Competitors 23 FEATUERES OF BROADBAND (PTCL) Broadband Pakistan (Unlimited) 24 Services By Multimedia & Broadband 27
Department Broadband Entertainment Portal (PTCL BUZZ)

29 DUTIES PERFORMED DURING INTERNSHIP Taking Orders from Customers 34 Complaint Management System 37 Handling Field Work 39
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Chapter # 6 6.1. 6.2 6.3 6.4 6.5

FINDINGS AND RECOMMENDATIONS Finding 45 Recommendations 46 SWOT Analysis 47 SWOT Matrix 48 Bibliography 49

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