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http://www.punjab.bsnl.co.in/bb_probs.htm
Problem
Description
Error- 678
Remedy 1. Switch off / Switch on Modem (Power Switch at the back of modem) and wait for 2 minutes. Then retry. 2. If problem is still not solved then A) Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. B) Check Modem to splitter connectivity. i) Remove & Connect the cable of / to the modem and to the splitter ii) Remove & Connect the telephone connection of the splitter.
6. Reinstall Windows
Error- 691 User id and Password problem. Enter correct username and password spellings as details are case sensitive. Make new Dialer. Dial The case is to be Booked in Dotsoft with note User id and Password problem Call NIB for resetting password. The LAN Card has to be enabled by following the steps given below. i) Go to Desktop. ii) Right Click My Network Place". iii) Click Select Properties. iv) Right click on LAN Icon Click "Enable the local network".
Error- 769
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http://www.punjab.bsnl.co.in/bb_probs.htm
check computer LAN Card driver or Modem connectivity. Error- 797 Error- 718 Modem or LAN driver problem Check for Viruses or corrupt TCP/IP Files This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of system LAN Card has to be changed.
Error - 630-633
Error- 735
Dialer problem
Error - 720
Make New Dialer Check for Virus in your PC.. Reinstall Windows
Error- 676
Give Correct IP Address to LAN card Change PVC 0/35 to Bridge Mode instead of PPPOE mode
- 192.168.1.2 to 250 (may be given 2,3, 4,......248 or 249 upto - 255.255.255.0 - 192.168.1.1
Broadband Utilities
Description
Remedy
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http://www.punjab.bsnl.co.in/bb_probs.htm
Log in to Broadband, Go to The Web Registration for Broadband Usage Alerts of your BSNL Broadband connection is available at http://bbusage.bsnl.in. http://10.240.43.216 and http://10.241.32.195 http://data.bsnl.in Click on Service Record. Details of the current month usage and previous month will be shown. 1. Click on Service Record. To change password 2. Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.
Modem: - 1. After switch ON wait for 2 to 3 minutes to get the modem stable. 2. If telephone line / dial tone problem, complaint should be booked. 3. If Broadband / Internet not working, complaint should be booked in Dotsoft (Dial 198 from BSNL landline) or contact 1800-424-1600 / 1500.
When stable-OK When blinking- Data transfer when not stable- Line is faulty When stable-OK
(C) LAN /ADSL - Green
When blinking fast - Data transfer When blinking slowModem to PC link problem
When stable-OK
No use.
Data transfer
http://www.punjab.bsnl.co.in/bb_probs.htm
BRIDGE mode : Steps:1. Connect ADSL modem to your PC with straight Ethernet Cable (RJ45) 2. Open Internet Explorer and type : http://192.168.1.1 and give enter .An windows will open after pressing ENTER button 3. Type user as admin and password as admin in that WINDOW. 4. NOW In the opened window click advanced setup
5. Click edit button against VPI/VCI in the 0/35 row. following below window will open . 6. You will get ATM PVC configuration, make VPI to 0 and VCI to 35 go to next.
8. Click SAVE. Then In the Wide area network setup window, click Save/Reboot.(In this case modem will be reset automatically ,PC will not reboot.)
9. After 2 Minute Connect the broadband. Bandhan Preet Singh, WLL No.0172-2012013 Call Timings 10-5:30 (Mon to Sat) Broadband Engineer (TTA ) For any queries you can email at bandhanpreetsingh at bsnl dot co dot in
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