Effective Communication in Leadership

Assoc. Prof. Maria Rosario R. Aranda

UST Faculty of Pharmacy Espaa, Manila

greater productivity better service for people higher team morale

Effective

 art of motivating a group of people

to act towards achieving a common goal. winning combination of personal traits and the ability to think and act as a leader, a person who directs the activities of others for the good of all.

Communication
Any act by which one person gives to or receives from another person information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or nonlinguistic forms, and may occur through spoken or other modes.

Berlo`s SMCRN Model of Communication

Verbal Communication

Facial expression

Eye to eye contact Hand gestures

Non verbal Communication

Body Language

Posture/Poise

WHAT is listening?
Listening is the system of paying thoughtful attention to what is said in order to obtain the correct or intended meaning of the utterance. It is the most important of the four macro-language skills (speaking, listening, writing, and reading) because it is through listening, that the other three skills are best learned and best expressed.

ONE hears only with the ears, but one listens with the heart.
One who hears focuses only on what was said, but one who listens considers why it was said, how it was expressed, the context of the situation, and the context of the culture.

WHY LISTEN?
To get and give information To take not of warnings and threats To learn from shared experiences To respond to comments To experience pleasure REMEMBER: Every good conversation starts with listening!
Nature has given man one tongue but two ears, so that he may be able to listen twice as much as he speaks. -Epictetus

Types of LISTENING

1. Attentive Listening is engaging in the process of deliberately and paying close attention.

2. Marginal Listening is not giving focused or deliberate attention even when the listener is expected to do so.

Types of LISTENING
3. Selective Listening is listening to only few or some pieces of information that interest him or to which he agrees with. 4. Critical Listening is listening that allows the listener to establish arguments, and judgments to understand the substantial information of the message.

5. Evaluative Judgment is listening to find the strengths and weaknesses of what is being said.

Types of LISTENING
6. Emphatic Listening is concerned listening. It is also to simply lend an ear, in hearing someones problems or difficult situation. The listener should be able to think and feel how it is to be at the other persons shoes.

7. Appreciative Listening is listening for enjoyment and pleasure, such as listening to music, literary pieces, radio, etc.

Barriers to effective listening

1. Physical Barriers distracting sounds, uncomfortable environment, humidity, and noise are examples of this. 2. Psychological Barriers this include emotional hang-ups, or preoccupied thoughts making the listener mentally absent. 3. Physiological Barriers these are bodily reactions caused by stress, such as headache, stomach ache, nausea, uneasiness, exhaustion, etc.

Barriers to effective listening

4. Semantic or Language Barriers these may refer to the differences in meaning or interpretation of words, pronunciation of words, language and educational upbringing. 5. Mental Barriers this is caused by lack of knowledge that results to no meeting of minds. 6. Cultural Barriers These refers to cultural allusions or references to specific historical, literary and religious sources.

You can speak well if your tongue can deliver the message of your heart. -John Ford

Types of Communication 1. Intrapersonal

2. Interpersonal

3. Group Communication

Roles of Discussants in Group Discussions

1. Initiator
starts the discussion sees to it that the discussion flows smoothly makes things clear makes the discussion come alive by cracking jokes

2. Facilitator

3. Clarifier

4. Energizer

5. Summarizer

singles out and connects the key points in the discussion

takes note of what takes place in the discussion

6. Process of observer

4. Public Speaking

1. Competence expertise in your area of specialization Physiology-Anatomy, Biochemistry, Pharmacognosy, Pharmacology, Blood Banking, Bacteriology, Clinical Hematology, Clinical Microscopy, Parasitology, Mycology and Virology, Community and Public Health Care and other courses

3 C`s in Leadership

2. Commitment pledge or promise, engage yourself with a compelling vision in your chosen vocation

Leaders can achieve success through

a combination of having a

compelling and clear mission, vision, and goals, honest

communication, effective teamwork participation and consultation with the adviser/s and officers, and motivate and inspire subordinates to take action and demonstrate that they value the people who work with them.

Establish Best Relationships

Dean

Asst. Dean

Father Regent and Fac. Secretary

President and other officers

Adviser/s

Committee Heads/Trainees

Parts of a Project Proposal

I. General Information A. Title of the Project B. Target Community C. Project Duration D. Project Proponents E. Total Project Cost

II. Project Rationale A. Project Background B. Project Objectives 1. General Objective 2. Specific Objectives

III. Project Management A. Preparatory Phase B. Implementation Phase C. Post-implementation Phase IV. Sustainability

Activities:
A.1.Group yourselves into 10. Each leader identifies his strengths and weaknesses. After the weaknesses, write how did you overcome these weaknesses. 2. In your own organization, what were some of your problems? Provide the solutions for each problem. B. Dramatize a business meeting that is presided by the president. All the participants must be active or dynamic.

C. Make a blueprint of a project proposal.