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Integrated Ops Control Centre (IOCC)

Presented by: Leroy E Lindsay

Asiana

29 August 08

Integrated Ops Control Center


Safety is main concern on the day of operation but on-time flight operation as well as a cost-efficient flight is essential The task of the operations controller is to quickly react to deviations from the flight schedule. T The operations controller must therefore be in a position to make the right call in any one of these eventualities: Will the flight be delayed? Does it have to be cancelled or converged? Or might the route even be altered? Whatever the case may be, disruption of passenger plans and the economic impact to the airline must be minimized. And so does the ripple effect throughout network operations. Any change to the flight schedule - be it a gate change or a delay - must be coordinated with all positions concerned.

Integrated Ops Control Center - Continued


The IOCC is responsible for the day to day management of an airlines network operations The IOCC manages the complex process of ensuring that passengers and cargo depart on time and arrive safely at destination. A tightly knitted unit of professionals are located in the Center Together, these professionals coordinate all aspects of the companys operations on the day One responsible person in charge of the Center. A decision maker Majority of airlines now moving to set up this mode of controlling their operations

Departments represented in IOCC


To be a credible IOCC the following departments should be represented:
Maintenance Planning; Flight dispatch / Flight Planning; Operations Control, Crew Control; Maintenance Reservations Control. Passenger Services Hub Control

The timely coordination and application of these disciplines allows the decision maker to make good decisions on the day of operations.

Departments represented in IOCC


To be a credible IOCC the following departments should be represented: All other Flight Operations and Planning Departments as well as Training and Fleet Offices may be close to the center, but representation is not required due to no necessity for 24 hour manpower and presence in case of schedule disruption;

Maintenance Planning
Allows allocation of aircraft for each flight Is available to assist in re-planning during disruption of daily operations Provides Duty manager / Decision Maker with aircraft serviceability information; An important part of the team in the IOCC;

Flight Planning
Provides Weather and Notam information Calculates operational flight plans in accordance with each airlines regulatory authority as laid out in the Ops Manual; Filing of ATC Flight Plans with local ATC and other Centers ; Monitor ATC Slot restrictions and other anomiles Assists Flight Crew with re-planning options to maximize commercial opportunities and during disruptions. Provides ETOPS Planning where necessary Ensure that the best route of flight be planned for each flight

Flight Plan & Clearance


The Flight Plan Clearance spells out; Safety parameters under which the flight is released; This includes, route of flight, fuel quantity, weather parameters, Flight Levels, aircraft type, Alternate airport, Contingency fuel, Additional fuel for or holding at destination, Tankering for economic purposes; Passenger and other weight considerations.

Operations Control
Monitor aircraft progress during flight; Find suitable diversion airport during emergencies; Do the necessary liaison with airports. Liaise with Crew Control Keep in close contact with the Maintenance Planning and Maintenance Control Helps in finding accommodation and transport during delays and disruptions Provides solution to the daily operational problems

Operations Controller
The Ops Controller replaces the dispatcher is a coordinator in an IOCC Keeps flights on their schedule through monitoring:
Crew Scheduling Ground Control Ramp Services Maintenance Control Maintenance Planning Arrival & departures system wide

Crew Control
Crew Control is on hand to provide effective and immediate information regarding crew sickness and daily roster changes Provides information regarding hotels and transportation; Provides information regarding crew legality Provides information regarding the utilization of crews.

Flight Watch
Monitors Flight Progress; Provides weather and other information to in-flight crew where necessary; Monitor ETOPS flights; Provide statistical information where needed, with regards passenger information, Flying Hours Cargo and other relevant requirements Keeps the Duty manager informed abut anything that might be unusual about the progress of a flight . Assisting crews to deal with airborne emergiencies

Communication
Communication is necessary In order to maintain positive control; The person performing Flight Watch should be a Dispatcher who has the ability to use state of the art communications equipment such as ACARS and other ground to air technology such as weather radar, aircraft tracking systems, Air Traffic Controls slot tracking & other powerful computer systems; Telephone systems that gives direct access to local ATC and other regulatory authorities

He may need to communicate with all these entities

Maintenance Control
Maintenance control monitors the allocation and observance of maintenance intervals as well as the execution of upcoming maintenance events. To be as efficient as possible, operation controllers and maintenance technicians need to be informed about all changes in operational activities without any delay and on a real-time data basis. Works in concert with Maintenance Planning to provide the best possible information to the Duty manager during disruptions and emergencies

Weight and Balance


Weight & balance as a process evolves around coordinating the planned weight and center of gravity of a flight. The weight for take-off, cruise and landing must be in strict control within the structural limits of the airframe. Additionally, the trim must be controlled to stay within the established parameters for a safe flight This facility is also available in the IOCC, as off-line stations might not have the ability to do the necessary calculations

Technical Requirements
Experience shows that an effective and efficient IOCC must be supported by excellent integrated IT support to provide: Flight Watch State of the art Flight Planning Solutions Operation Control System; Commercial Planning Solution; Crew Planning and Crew management System. Post Flight Data entry Statistical Data Retrieval A good FMIS System

Technical Requirements continued


Verbal Communications with directly related departments: Other messages through integrated applications through Data Message, SMS or Internet Sufficient phone lines in Center VHF Radio and STACOM communications with aircraft Two way communication with Ramp and other airport agencies An established Intercom system Direct access to ATC centers Slot information

Location and Space


It is important to note that the total area including the OPS Control Center will handle the day to day work and it is not reserved for schedule disruptions alone. During normal operation all departments do normal shift duty under the guidance and with the connecting link of the Operations Control Center Available space should be sufficient to create a comfortable working atmosphere for the dispatch office, the Maintenance Planning and Control Center, Crew Scheduling and the Operations Control Center. Additional space will be needed for a meeting room with Video Conference facilities and an area to rest for short breaks separated from the offices.

Location and Space


Needs suppression of sound created by echo when many people are talking on the phone or to each other in individual conversations. This may be done by choosing special noise dampening material for ceiling, walls and floor as well as avoidance of other disturbing noise, i.e. air condition; people start to raise their volume when they believe it is necessary for their partner in order to understand them. Furniture should be comfortable and functional with the intention to integrate electronic equipment, screens and telephones in order to leave the table top as open working space instead of acting as a platform for equipment. It is common practice to project information of common interest onto big visible screens or walls in order to avoid additional desktop monitors

Arrival Fuel

Hub Planning
The hub or station control management monitors and controls aircraft, crew and passenger connections as well as the aircraft turnaround at its hub(s). By actively managing problems between airport, airline and service providers, the issues surrounding delays caused by disruptions will be reduced significantly

Management Structure of an IOCC


In order to have one unit running the daily operation with full authority and no interference it is necessary to create the necessary management structure. This structure as well as job descriptions with responsibility and authority must be incorporated in the respective manuals and published with management support. Reporting Lines, Manpower and Budget has to be established

Duty Manager
The Duty manager is overall in charge of the activities in the center and ensures that all is done to maintain the companys corporate objectives Economic Planning results in fuel savings; Fuel savings results in cost savings to the airline; Will examine all possible areas while planning, to effect fuel saving for his airline; Use a Fuel Management Information System to assist with tricky decisions; Monitor arrival fuels with the Fuel Management System to effect changes in fuel policy where needed.

Duty Manager
The Duty Manager of the IOCC shall have full authority over the operation during his duty period including schedule changes, rerouting of aircraft, cancellation of flights, authorization of expenses for passengers and crew in order to deliver the companies mission In order to make the optimized decisions he has the relevant departments represented in the IOCC team and shall utilize their recourses and take their expert information into account A log should be kept of all normal and abnormal activities and the Manager on duty should report once a day to the top management about the state of the operation. In case of schedule disruption and necessary rescue measures a written report shall be submitted to the Vice President indicating reasons and results of activities

IOCC Personnel
The Manager of the IOCC on duty shall have experience in Operations Control, an operational background as well as good understanding of technical and business processes. Many airlines choose to provide additional training to dispatchers in order to appoint them to this position on temporary basis perhaps for one month at a time and rotate them in order not to loose the dispatch skills The departments involved shall appoint and schedule the individuals from their ranks to perform their duty in the IOCC. It is strongly recommended to do that on a revolving basis amongst the qualified employees of the department

THANK YOU
Questions??

Asiana

26

29 August 08

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