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Asiana
29 August 08
The timely coordination and application of these disciplines allows the decision maker to make good decisions on the day of operations.
Maintenance Planning
Allows allocation of aircraft for each flight Is available to assist in re-planning during disruption of daily operations Provides Duty manager / Decision Maker with aircraft serviceability information; An important part of the team in the IOCC;
Flight Planning
Provides Weather and Notam information Calculates operational flight plans in accordance with each airlines regulatory authority as laid out in the Ops Manual; Filing of ATC Flight Plans with local ATC and other Centers ; Monitor ATC Slot restrictions and other anomiles Assists Flight Crew with re-planning options to maximize commercial opportunities and during disruptions. Provides ETOPS Planning where necessary Ensure that the best route of flight be planned for each flight
Operations Control
Monitor aircraft progress during flight; Find suitable diversion airport during emergencies; Do the necessary liaison with airports. Liaise with Crew Control Keep in close contact with the Maintenance Planning and Maintenance Control Helps in finding accommodation and transport during delays and disruptions Provides solution to the daily operational problems
Operations Controller
The Ops Controller replaces the dispatcher is a coordinator in an IOCC Keeps flights on their schedule through monitoring:
Crew Scheduling Ground Control Ramp Services Maintenance Control Maintenance Planning Arrival & departures system wide
Crew Control
Crew Control is on hand to provide effective and immediate information regarding crew sickness and daily roster changes Provides information regarding hotels and transportation; Provides information regarding crew legality Provides information regarding the utilization of crews.
Flight Watch
Monitors Flight Progress; Provides weather and other information to in-flight crew where necessary; Monitor ETOPS flights; Provide statistical information where needed, with regards passenger information, Flying Hours Cargo and other relevant requirements Keeps the Duty manager informed abut anything that might be unusual about the progress of a flight . Assisting crews to deal with airborne emergiencies
Communication
Communication is necessary In order to maintain positive control; The person performing Flight Watch should be a Dispatcher who has the ability to use state of the art communications equipment such as ACARS and other ground to air technology such as weather radar, aircraft tracking systems, Air Traffic Controls slot tracking & other powerful computer systems; Telephone systems that gives direct access to local ATC and other regulatory authorities
Maintenance Control
Maintenance control monitors the allocation and observance of maintenance intervals as well as the execution of upcoming maintenance events. To be as efficient as possible, operation controllers and maintenance technicians need to be informed about all changes in operational activities without any delay and on a real-time data basis. Works in concert with Maintenance Planning to provide the best possible information to the Duty manager during disruptions and emergencies
Technical Requirements
Experience shows that an effective and efficient IOCC must be supported by excellent integrated IT support to provide: Flight Watch State of the art Flight Planning Solutions Operation Control System; Commercial Planning Solution; Crew Planning and Crew management System. Post Flight Data entry Statistical Data Retrieval A good FMIS System
Arrival Fuel
Hub Planning
The hub or station control management monitors and controls aircraft, crew and passenger connections as well as the aircraft turnaround at its hub(s). By actively managing problems between airport, airline and service providers, the issues surrounding delays caused by disruptions will be reduced significantly
Duty Manager
The Duty manager is overall in charge of the activities in the center and ensures that all is done to maintain the companys corporate objectives Economic Planning results in fuel savings; Fuel savings results in cost savings to the airline; Will examine all possible areas while planning, to effect fuel saving for his airline; Use a Fuel Management Information System to assist with tricky decisions; Monitor arrival fuels with the Fuel Management System to effect changes in fuel policy where needed.
Duty Manager
The Duty Manager of the IOCC shall have full authority over the operation during his duty period including schedule changes, rerouting of aircraft, cancellation of flights, authorization of expenses for passengers and crew in order to deliver the companies mission In order to make the optimized decisions he has the relevant departments represented in the IOCC team and shall utilize their recourses and take their expert information into account A log should be kept of all normal and abnormal activities and the Manager on duty should report once a day to the top management about the state of the operation. In case of schedule disruption and necessary rescue measures a written report shall be submitted to the Vice President indicating reasons and results of activities
IOCC Personnel
The Manager of the IOCC on duty shall have experience in Operations Control, an operational background as well as good understanding of technical and business processes. Many airlines choose to provide additional training to dispatchers in order to appoint them to this position on temporary basis perhaps for one month at a time and rotate them in order not to loose the dispatch skills The departments involved shall appoint and schedule the individuals from their ranks to perform their duty in the IOCC. It is strongly recommended to do that on a revolving basis amongst the qualified employees of the department
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Asiana
26
29 August 08