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an event stream that includes monitoring of disparate technologies as well as products from multiple vendors. This leads to significant duplication of effort for both tier-1 operators and subject matter experts. Because there is no consistency from one team to another, they typically collaborate using manual processes. In addition, because separate tools do not work together, tasks that could otherwise be automated are not. Another challenge that operations personnel face todayespecially with the advent of newer technologies such as virtualization and cloud computingis managing increasingly complex and dynamic IT ecosystems. What used to be straightforward has now become difficult to monitor and manage because of the challenges associated with understanding how an issue with one of these newer technologies impacts the business. Today, it is critical to monitor such technologies effectively, because a failure in one area will most likely affect others. If you dont understand the interdependencies within your IT environment, that failure can significantly impact your services and your competitive position in the marketplace.
Service watch
OMi
HP Service Manager
BSM platform
BMC Remedy
HP connectors
IBM Tivoli
Microsoft SCOM
Nagios
APM
SiteScope
OM/PM
Using this rich set of information, Operations Manager i applies various techniques and advanced logic to determine the real cause of an incident, provides advice on the likely business impact, and makes recommendations on how to prioritize remediation activities. Because Operations Manager i event correlation rules and impact calculation rules always use the latest discovered topology data, they always provide an accurate guidance to operations staffeven if the IT infrastructure changes. Whats more, because this data is now consolidated and correlated into a single modern operations console, the administration burden typically associated with managing events is significantly reduced. That translates to less time and effort spent by tier-1 operators on day-to-day operational activities and by expert staff on maintenance of operational management solutions.
The Run-time Service Model is updated on a near-real-time basis whenever a monitored component or its context changes in any way. The resulting dynamic, accurate, and up-to-date view of how infrastructure components relate to one another speeds diagnosis and eases the burden of maintaining complex static rules and mappings, freeing expert staff to work on more strategic projects.
Once the cause of an incident has been identified and prioritized, it is important to enable tier-1 operations staff to address resolution of the issue in a consistent manner and, whenever possible, in an automated fashion. However, when manual activities are required, Operations Manager i provides operators with a number of tools, workflows and cross domain performance graphing, analysis and triage to guide and speed their activities, analysis and triage as well as instructions and knowledge-base links, which are embedded directly within event. These facilities, along with automated incident resolution, promote streamlined and consistent incident management, and reduce errors, rework, and incident escalations by tier-1 operators. The ultimate outcomes are a reduction in operational cost and higher IT operator productivity, more time for expert staff to work on strategic initiatives, and improved business service availability.
that appear in the Event Browser, maximum efficiency is gained by highlighting the events that, if unmanaged, could cause a breach in service level agreements (SLAs) and generate incidents in your help desk system. Event correlation plays a vital role in automatically reducing the noise and allowing IT to focus on those issues that really matter to the business service and IT objectives. Operations Management i correlates events automatically using the following forms of event correlation: Suppressing duplicate events Closing related events automatically Stream-based event correlation Topology-based event correlation
In addition, TBEC guides subject matter experts in the creation of new rules, thus ultimately reducing the amount of time they spend on maintaining operational solutions. For example, expert staff can create new TBEC rules by simply selecting events in the browser, where the topology behind these events is used as a starting point by Operations Manager i. IT Operation efficiency is increased when the human interface of tools is simpler. As shown in figure 2, HP OMi provides glance efficient information, allowing fast construction of service watch and event dashboards in which IT Staff will typically group information specific to their priorities, giving them at-a-glance perspectives on these without needing any programming and maintenance. The power of event correlation means they gain quick access to causal indications, and isolate other events as symptoms, vastly improving their analysis. Since domain experts with differing responsibilities will use their own dashboards but based on the same correlation engine, a common version of the truth of IT health, overall operational efficiencies can improve vastly. IT Operators need to gain access to perform their management tasks from anywhere. With the proliferation of mobile devices finding their way into everyones lives, HP OMi simplifies access yet renders its power through modern, colorful interfaces on tablets and smartphones. As shown in figure 3. Operators gain access from where they are, practically anywhere in the world and can visualize events, drill down to health views, and perform actions to repair IT issues. All this without programming and no fiddling to gain access through corporate VPN backbones.
Systems Management
HP Operations Center helps you monitor, diagnose, and prioritize infrastructure problems based on business impact and supports consolidated operations. An integrated operations bridge consolidates event and performance data from physical, virtual, and cloud sources to reduce duplicate monitoring and boost productivity. HP Operations Center consists of HP Operations Manager, HP Performance Manager, HP Reporter, HP Glance, Agents, HP SiteScope and HP Smart Plug-Ins. 5
Intelligent Operations
Unifies searching, reporting, alerting, and analysis across any type of enterprise log data, making it unique in its ability to collect, analyze, and store massive amounts of data generated by modern networks. ArcSight Logger supports multiple deployment options and can be deployed as an appliance and as software. It integrates with HP Operations Manager, HP OMi, and NNMi, giving IT operators universal event logging for faster triage, insight into their data and event enrichment.
onthe other hand, generates events with additional context, which is then provided to Operations Manager i. This additional context, such as similar incidents and recommended run books, facilitates faster MTTR. Since Service Intelligence products use the common RTSM and performance management database, they exploit data directly. For example, HP Service Health Reporter exploits event and availability data that is managed by HP OMi, providing increased Return on Investment of the management platform.
HP defines a solution called Closed Loop Incident Management process (CLIP) as one which helps you transition from reactive to predictive operations management, prevent unplanned service interruptions, and keep service quality high. It consists of four integrated HP products: HP Operations Manager i software, Service Manager, Operations Orchestration, and Universal CMBD. It enables your IT staff to overcome the drawbacks of event and information overload, lack of linkage between events and service model, and manual ticketing, troubleshooting, triaging, and remediation.
HP Financial Services
HP Financial Services provides innovative financing and financial asset management programs to help you cost-effectively acquire, manage, and ultimately retire your HP solutions. For more information on these services, contact your HP sales representative or visit hp.com/go/hpfinancialservices.
HP Services
HP provides high-quality software services that address all aspects of your software application lifecycle needs. The wide range of HPservice offeringsfrom online, self-solve support to proactive mission-critical servicesenables you to choose the services that best match your business needs. For an overview of HP software services, visit hp.com/go/bsmprofessionalservices.
A complete solution
HP provides a comprehensive curriculum of HP software courses, which provide the training you need to realize the full potential of your HP solutions and achieve better return on your IT investments. For more information about educational courses, visit hp.com/learn.
Get connected
hp.com/go/getconnected Current HP driver, support, and security alerts delivered directly to your desktop
Copyright 2008, 20102012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Java is a registered trademark of Oracle and/or its affiliates. Microsoft is a U.S. registered trademark of Microsoft Corporation. 4AA2-3879ENW, Created December 2008; Updated November 2012, Rev. 5