EFQM Checklist

Worksheet 1: Instructions
Instructions
Quick Check 2010
Complete the "Input Sheet" first, which lists the common approaches used to implement the EFQM Excellence Model
For each approach listed, briefly describe what you do in your organisation.
Based on your understanding, indicate the "Current Status" of this approach by selecting from the drop down menu.
Rate the "Strategic Importance" based on how important you think this approach will be in achieving your strategic objectives.
Based on the "Current Status" and "Strategic Importance", the "Quick Check" will calculate a rating. Higher numbers indicate improvement priorities. For example, if you have "Nothing in place" and the approach is considered "Critical" to achieving your strategic objectives, it will get a rating of 10. This should then be an improvement priority. If it is not, revisit the weighting.
For all approaches, you can note the improvement action you feel is required.
Sort the approaches based on the "Rating" from high to low. The highest should be your priorities.
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Instructions
Select the improvement priorities and "copy & paste" them into the "Improvement plan" sheet. Allocating an owner who is responsible for implementing the improvement action
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Worksheet 2: Input Sheet
Input Sheet
No Fundamental Concept
Approach
Guidance The approach you use for prioritising and planning your future activities, in line with your stakeholder needs and expectations. The approach you use for setting performance targets for your key performance indicators, both financial and non-financial, in line with stakeholder expectations. The approach you use to develop the framework of measures you use to track performance against strategic objectives, usually for review by the Management Team.
Description of Deployment
Current Status
Strategic Importance
Rating
Achieving Balanced Results
Business Planning Process
#N/A
Target Setting Process
#N/A
Balanced Scorecard or Top Level Management Report
#N/A
Adding Value to Customers
The approach you have developed for Customer Relationship Management understanding and meeting the needs and expectations of your customers. The approach you use for ensure customer complaints are captured and resolved Complaints Management Process effectively and efficiently. Customer Survey The approach you have for collecting structured customer perception data to enable the review of "customer relationship management". The approach you have for defining and refining the organisation's Vision, Mission and Values. The approach you use to regularly review performance against your key objectives and agree appropriate improvement actions and tactical responses to performance levels achieved. The approach you use for defining and documenting the framework of key processes required to effectively implement your strategy. The approach you use for defining ownership and responsibility for managing your key processes.
#N/A
#N/A
#N/A
Leading with Vision, Inspiration Clear Vision, Mission & Values and Integrity statements
#N/A
Leading with Vision, Inspiration KPI Report & Review Meeting and Integrity
#N/A
Management by Process
Process Framework Defined & Mapped
#N/A
10 Management by Proces
Process Ownership Defined
#N/A
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Input Sheet
Approach
Guidance
Current Status
Rating
11 Management by Process
The approach used for identifying, prioritising and implementing process Process Improvement Methodology improvements, including ensuring they have had the desired impact on improving the effectiveness and efficiency. The approach you use for setting individual or team objectives and reviewing and improving personal performance. The approach you have for collecting structured people perception data to enable the review of HR policies and processes. The approach you have for comparing the effectiveness and efficiency of your key processes and approaches against suitable external benchmarks. The approach you use for ensureing people, both within and outside your organisation, have access to accurate, reliable and timely information that will enable the effective execution of your key processes and the achievement of your strategic objectives. The approach you use for understanding changes and performance levels within the external environment your organisation operates in. The approach you use to effectively and efficiently acquire the external products and services your organisation requires to deliver your strategic and operational objectives. The approach you use for identifying, forming and developing relationships with external partners whose core products and services compliment those of your organisation. The approach you have to determining, managing and minimising the impact of your operations on the environment.
#N/A
12 Succeeding Through People
Employee Appraisal Process
#N/A
13 Succeeding Through People
Employee Survey
#N/A
14
Nurturing Creativity and Innovation
Benchmarking Strategy
#N/A
15
Knowledge Management Strategy
#N/A
16
Market Research & Analysis
#N/A
17 Developing Partnerships
Standard Procurement Policies
#N/A
18 Developing Partnerships
Partnership Policy & Guidelines
#N/A
19
Taking Responsibility for a Sustainable Future
Environmental Management Policy
#N/A
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Input Sheet
No Fundamental Concept Taking Responsibility for a 20 Sustainable Future
Approach
Guidance The approach you have adopted to understanding and maximising your contribution to society, whether locally or globally.
Current Status
Rating
CSR Policy
#N/A
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Worksheet 3: Improvement Plan
Improvement Plan
Approach
Current Deployment
Improvement Action
Owner
Date Due
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Worksheet 4: Improvement 1
Improvement 1
Improvement Title Improvement Owner Improvement Team Improvement Step Define the Improvement Objective Measure the Current Situation & Performance Analyse the Current Situation to Identify the Root Cause Implement the Agreed Improvement Plan Check the Improvement Objective has been achieved Summary Status Not started Not started Not started Not started Not started Date Due Date Complete
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Improvement 2
Not started Behind Schedule On Schedule Complete
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Improvement 3
Not started Behind Schedule On Schedule Complete
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EFQM Checklist

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EFQM Checklist

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Formate disponibile

Worksheet 1: Instructions

Quick Check 2010

Worksheet 2: Input Sheet

Achieving Balanced Results

Business Planning Process

Achieving Balanced Results

Target Setting Process

Achieving Balanced Results

Balanced Scorecard or Top Level Management Report

Adding Value to Customers

Adding Value to Customers

Adding Value to Customers

Process Framework Defined & Mapped

Process Ownership Defined

12 Succeeding Through People

Employee Appraisal Process

13 Succeeding Through People

Nurturing Creativity and Innovation

Nurturing Creativity and Innovation

Knowledge Management Strategy

Nurturing Creativity and Innovation

Market Research & Analysis

Standard Procurement Policies

Partnership Policy & Guidelines

Taking Responsibility for a Sustainable Future

Environmental Management Policy

No Fundamental Concept Taking Responsibility for a 20 Sustainable Future

Worksheet 3: Improvement Plan

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