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Report on Employee Satisfaction at NALCO

Priyanka Mahapatra Roll No.:1176078

Acknowledgement
I would like to express my deepest appreciation to all those who provided me the possibility to complete this report. it would not have been possible without the kind support and help of many individuals and organizations. I would like to extend my sincere thanks to all of them. I am highly indebted to (Name of your Organization Guide) for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project. I would like to express my gratitude towards my parents & member of (Organization Name)for their kind co-operation and encouragement which help me in completion of this project. I would like to express my special gratitude and thanks to industry persons for giving me such attention and time. My thanks and appreciations also go to my colleague in developing the project and people who have willingly helped me out with their abilities.

Priyanka Mahapatra

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Abstract
This report presents the findings of the degree of satisfaction regarding their job responsibilities and level of gratification towards the organization they work for. This report is designed to present the employee satisfaction details in the various facilities of NALCO and also help the top management understand the areas of dissatisfaction that need to be addressed. The data sources used are the responses of the employees of all the units of NALCO. Survey is collected from them and they are analyzed to find out the key areas of satisfaction amongst the employees which is directed towards establishing, developing and maintaining successful relational exchanges, and the mutual exchange and fulfillment of promises. The basic assertion of the employment relation should be maintaining a strong employee-employer relationship which provides customers with an intangible value that is difficult for competitors to imitate or match, which keeps them buying from the firm. In the current scenario, the goal is not necessarily to maximize sales transactions, but to build an unfolding dynamic in which the firm learns more about the employees needs, preferences, satisfaction, and future intentions as the relationship evolves and responds to them with tailored offerings.

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Introduction
No company can achieve its goals if it does not have the right set of employees. The employees in a company largely determine the success of the company. This is the reason why companies put in extensive efforts in choosing candidates for their company. Most of the times, skills and knowledge of the employee is considered to gauge his performance in the company. One factor that is being overlooked by most of the company owners is employee satisfaction. Various surveys and researches have shown that employee satisfaction plays a pivotal role in performance of the candidate. If any company wants to draw out the best from its employees then it should provide best means to satisfy the need and requirements of its customers. Before one can know various ways to facilitate employee satisfaction, it is essential to understand what does it actually mean.

Employee satisfaction is the term used to describe a situation when employees are satisfied and contented with his job and the office environment. Importance of Employee Satisfaction Employee Satisfaction is of utmost importance in any organisation be it small or large. Thinking that employee satisfaction is important only for the employee then it is not right. It is equally important for the organisation for which the employee is working as well. The following points will show the importance of employee satisfaction easily. In light of the organisation: 1. It enhances employee retention and the company does not need to train employees repeatedly. 2. The overall productivity of the company is increased and it assists in achieving the goals of the company. 3. When employees are satisfied with their job they deal with customers in a better manner and thus customer satisfaction is achieved to great extent. 4. It helps the company in getting better services and products from its employees. 5. Money spent on training new candidates and recruitment of new candidates can be saved extensively.

In light of the employee: 1. When the employee gets satisfactory services from the company initially, he tends to believe that same treatment would be offered in long run. 2. Employee would start taking interest in his work instead of worrying about other issues. 3. The employee starts feeling a sense of responsibility towards the organisation. 4. He deals with customers in a better way and builds strong relations with them. 5. They would try to produce better results in order to get appreciation from the company.

If some organisation does not see employee satisfaction amongst its employees then there is nothing to be worried about. By following some steps, the organisation can improve employee satisfaction. One of the best possible ways is to conduct a feedback program.

3|Page During this program, the organisation should take feedback from the employees so that they can know what the requirements of the employees are and what exactly they are getting in the organization.

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Executive Summary
NALCO HRD undertook the project to conduct an Employee satisfaction survey to determine levels of satisfaction with the employment provided by the Company. The survey was designed to measure satisfaction on a broad range of issues considered to be important to the organizations employees in areas of Compensation and promotion potential, communication, supervision, safety management, work place policies, job satisfaction and training and development issues. The results of the survey will serve as the informative data for improvement efforts focused on employees satisfaction. This section summarizes the results of a comprehensive NALCO employees satisfaction survey with services provided by the company. The overall objectives of this survey were to ascertain employees perception of the Companys employment services and how these services can be improved to meet their needs. The survey results are based on the respondents perceptions of the effectiveness and quality of service that were secured from the respondents response to specific multi choice survey questions and their written comments.

Summary of Findings
The overall employee satisfaction index (ESI) for NALCO was found to be 85.65% with a proportion of 85.17% for the Executives and 86.13% for the Non- Executives. The Employees Satisfaction Index (ESI) was calculated on percentage basis out of 175 Executives (10% of Executives Strength) & 572 Non-Executives (10% of Non-Executives Strength). Calculation is based on average percentage of strongly agree, Average percentage of Agree and 50% of Average Neither Agree nor Disagree. This report is based on 747 employees out of a total of 7474 employees of NALCO. The sample was constituted of executives and non-executives.

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About the Survey:

1. Rationale of the survey As a recognized public sector company, NALCO must have a continuous finger on the pulse of its employees and the environment in which they operate, as there is a direct link between employee satisfaction and performance results of the institution as a whole. Employee satisfaction surveys enable organizations to measure and understand their human capital asset on their attitude, opinions, motivation, and satisfaction and identify factors that lead to satisfaction of employees. Employee satisfaction refers to the employees sense of well-being within his or her work environment. It is the result of a combination of extrinsic rewards, such as remuneration and benefits, and intrinsic rewards, such as respect and appreciation. The employee satisfaction survey helps the organization to discover also what motivates people, what drives loyalty, and what genuinely makes and keeps employees happy. Satisfaction levels increases when employees know that their issues are being addressed. It is therefore important to determine whether the employees are getting the necessary training to improve job performance and whether there are opportunities for career development in the organization. Staff perceptions about the work environment are important because they help identify issues related to employee well-being and organizational functioning. Exploring and discussing these issues has an impact on the direction of human resource management practices in the organization. The degree to which employees are aware of health and safety issues in the workplace will be the focus of the survey. This will include awareness of risks and hazards, personal roles and responsibilities, as well as perceived efforts of the organization to ensure health and safety. It is therefore imperative that the NALCO management understands the specific dimensions that help shape employees attitudes toward their jobs. By understanding staff satisfaction and productivity, the NALCO can make important decisions on where to allocate resources in order to solve problems that are important to the employee and their productivity. By reviewing the management systems especially human resource policies and procedures, performance management/appraisal and work processes to come up with proposals on improvement measures that will enhance employee satisfaction and productivity. The work environment is comprised of the physical location, equipment, materials processed or used, and the activities of an employee while engaged in the performance of his/her work. The working environment affects the Employees sense of well-being, health and motivation at work. It is both an employers responsibility, and in its interest, to ensure that employees work in a positive atmosphere because conditions at work can either maximize or minimize productivity. Today, organizations around the globe are operating in an unprecedented, highly competitive sellers market while employees as well as new recruits, have dynamic expectations from their employers and from their work environments. It is therefore imperative to understand the role the workplace plays in recruitment and retention of employees and the way in which it can be used to achieve an organizations goals. One of the most important work environment issues is safety and health standards as well as policies, procedures and processes in an organization. Some of these will include existence of a health and safety policy, entrenchment of a positive safety and health culture, existence of planning and implementation policies, procedures and processes in the delivery of the institutional mandate and the level of understanding of these performance standards by all staff within the organization.

6|Page By critically evaluating the dimensions that are important to work environment, the NALCO management will be able to know employee attitudes and opinions regarding their work environment, and then be able to determine the key predictors of employee work morale and garner suggestions for addressing the concerns identified. It is imperative that the NALCO management understand the specific dimensions of the working environment of their organization. Exploring and discussing these issues identified has an impact on the direction of human resource and Administration management practices in the organization. By understanding employee satisfaction within the work environment and productivity, the NALCO will have to make important decisions on where to allocate resources in order to solve problems that are important to the staff and their productivity. 2. Survey Objectives The main objective of this survey was to assess the level of employee satisfaction index and work environment index for NALCO with an aim of making improvement recommendations. The specific objectives included: i. ii. iii. iv. v. vi. vii. Evaluate the level of employee satisfaction with compensation and promotion potential. Evaluate the effectiveness of communication within the organization. Determine the effectiveness of supervision, evaluation and appraisal of staff. Find out the perceived level of job satisfaction. Determine staff perception of the Work Environment in terms of safety and policies. Recommend measures to enhance staff satisfaction and productivity. Prepare and submit a comprehensive report on the findings, methodology and recommendations from the survey.

Study Approach:
Methodology
1. Research design The survey was designed to deliver robust quantitative measures and also illustrative quality insight which was captured through employment of both qualitative and quantitative research methods. The rationale for this approach was that the study involved several independent variables correlated to the dependent variable (employee satisfaction and work environment). This was done using a five point scale data values to compute the rating index on each of the indicator established to influence the overall satisfaction. 2. Questionnaire The survey tool was in form of a questionnaire developed by the HRD department, Corporate Office based on the identified categories. The department defined precisely the information desired and wrote a few questions as possible to obtain it. The aim was to obtain feedback from a small but representative sample of potential respondents. This activity involved more informal, open-ended interviews with several potential respondents as per the sample. In designing the questionnaire form the following conditions were put into account: i. ii. iii. iv. That it be easy to read and understand That it be concise and easy to complete That it measure specifics of the employee satisfaction and work environment. That it will be sufficient enough to be conclusive

7|Page The employees survey forms included sections with statements which respondents were to indicate theirs level of agreement on a 5 point scale. A roll up statement on overall satisfaction was also included. The general comment section had four questions that solicited comments about the areas the organization had performed commendably and areas that need improvement. 3. Study site and sample size The study was carried out during the months of Nov-Dec 2012 at NALCO for employees satisfaction survey. Samples of 747 staff (Exec + Non--Exec) were picked, and almost all employees were able to respond to the questionnaires. 4. Methods of data collection The study was a multi stage cluster with respondents picked randomly within identified clustersof the organizational staff. Primary data was collected using two structured questionnaires, separately for executives and non-executives. The enumerators guided the respondents in fillingin the questionnaires. A total of 747 questionnaires were administered to the employees that had 10 section on employee satisfaction and work environment 5. Measurement of variables The data generated was to test the employee satisfaction level and the employee perception on the work environment with regard to the organization. Each question was to be answered on a 5 point scale .All of the statements used a scale that ranged either across Strongly Agree, Agree, Neither agree nor disagree, Disagree, and Strongly disagree or across Yes, always, Yes, mostly, Sometimes, Not much and Never. 6. Constraints i. ii. Filling questionnaires demand some time and due to work commitment the employees might not have had enough time to respond to all the questions. Some of the respondents did not seem to understand the questions and made an effort to ask for assistance in filling the questionnaires hence ending up participating fully in the survey. Some others did not make the effort and hence could not provide their valuable inputs completely to the survey.

Study Findings:
Respondents Profile:
Total No of respondents: Total No of Percentage Employees Respondents Executives 175 1755 10% Non-executives 572 5719 10% Total 747 7474 10% The respondents were asked questioned based on the various factors affecting them. These questions were categorized and responses were taken from the employees. Following are the various tables showing the details of the employee satisfaction based in factors affecting them. About the Company: Category No of Respondents

8|Page Executives: Question Do you utilize the give your suggestion scheme at your company Do you feel Management shares accurate and correct information with you and communicate changes in a timely manner? Do you feel your company is a good company to work for? Does your company give your opportunity to choose your location of work or change it as and when you want it through transfers Strongly Agree 31.00% Agree 54.00% Neither agree nor disagree 10.00% Disagree 3.00% Strongly Disagree 2.00%

28.00%

56.00%

12.00%

2.00%

2.00%

27.00%

52.00%

12.00%

5.00%

4.00%

32.00%

50.00%

10.00%

5.00%

3.00%

Do you utilize the give your suggestion scheme at your company

10.00% 3.00% 2.00%

31.00%

54.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you feel Management shares accurate and correct information with you and communicate changes in a timely manner?
2.00% 12.00% 28.00% 56.00% 2.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Do you feel your company is a good company to work for?

5.00% 4.00%

12.00%

27.00%

52.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your company give your opportunity to choose your location of work or change it as and when you want it through transfers
5.00% 10.00% 32.00% 50.00% 3.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives: Question Do you utilize the give your suggestion scheme at your company? Do you feel Management shares accurate and correct information with you and communicate changes in a timely manner? Do you feel your company is a good company to work for? Does your company give your opportunity to choose your location of work or change it as and when you want it through transfers? Does your company gives enough openings to participate in the decision making process Strongly Agree 31.00% Agree 54.00% Neither agree nor disagree 10.00% Disagree 3.00% Strongly Disagree 2.00%

30.00% 25.00%

50.00% 55.00%

15.00% 10.00%

2.00% 5.00%

3.00% 5.00%

28.00%

56.00%

12.00%

2.00%

2.00%

35.00%

50.00%

10.00%

2.00%

3.00%

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Do you utilize the give your suggestion scheme at your company?

3.00% 2.00%

10.00% 31.00%

54.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you feel Management shares accurate and correct information with you and communicate changes in a timely manner?
2.00% 3.00%

15.00%

30.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Do you feel your company is a good company to work for?

5.00% 5.00%

10.00%

25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your company give your opportunity to choose your location of work or change it as and when you want it through transfers?
2.00% 2.00%

12.00% 28.00%

56.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Does your company gives enough openings to participate in the decision making process with the top management?
2.00% 3.00%

10.00% 35.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Work itself: Executives: Question Strongly Agree 30.00% Agree Neither agree nor disagree 10.00% Disagree Strongly Disagree 5.00%

Do you perceive that your work is meaningful? Do you appreciate the fact that your work is important? Do you think the process you follow is the most efficient way to do your task?

50.00%

5.00%

32.00%

52.00%

12.00%

2.00%

2.00%

25.00%

55.00%

15.00%

2.00%

3.00%

Do you perceive that your work is meaningful?

5.00% 5.00%

10.00%

30.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Do you appreciate the fact that your work is important?

12.00% 2.00% 2.00%

32.00%

52.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you think the process you follow is the most efficient way to do your task?
2.00% 3.00%

15.00%

25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives: Question Do you perceive that your work is meaningful? Do you appreciate the fact that your work is important? Do you think the process you follow is the most efficient way to do your task? Strongly Agree 49.00% 56.00% 63.00% Agree 38.00% 32.00% 26.00% Neither agree nor disagree 6.00% 4.00% 2.00% Disagree 2.00% 2.00% 2.00% Strongly Disagree 5.00% 6.00% 7.00%

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Do you perceive that your work is meaningful?

2.00% 6.00% 5.00%

49.00% 38.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you appreciate the fact that your work is important?

4.00% 2.00% 6.00%

32.00%

56.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you think the process you follow is the most efficient way to do your task?
2.00% 7.00%

2.00%

26.00% 63.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Relationship with superiors:

15 | P a g e Executives: Question Strongly Agree 25.00% 25.00% 32.00% 25.00% Agree Neither agree nor disagree 15.00% 20.00% 10.00% 12.00% Disagree Strongly Disagree 3.00% 2.00% 3.00% 4.00%

Do you feel free to contact your superior as & when needed? Does your superior treat you fairly? Do you trust your superior? Does your superior delegate work effectively? Does your superior show behavior that is consistent, positive & motivating?

55.00% 50.00% 50.00% 55.00%

2.00% 3.00% 5.00% 4.00%

20.00%

60.00%

10.00%

7.00%

3.00%

Do you feel free to contact your superior as & when needed?

2.00% 3.00%

15.00%

25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your superior treat you fairly?

3.00% 2.00%

20.00%

25.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Do you trust your superior?

5.00% 3.00% 10.00% 32.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your superior delegate work effectively?

4.00% 4.00%

12.00%

25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your superior show behavior that is consistent, positive & motivating?
7.00% 10.00% 20.00% 3.00%

60.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives:

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Question Do you feel free to contact your superior as & when needed? Does your superior treat you fairly? Do you trust your superior? Does your superior delegate work effectively? Does your superior show behavior that is consistent, positive & motivating?

Strongly Agree 42.00% 25.00% 22.67% 19.67% 16.67%

Agree 44.00% 55.00% 54.00% 54.50% 55.00%

Neither agree nor disagree 8.00% 10.00% 11.67% 11.67% 11.67%

Disagree 2.00% 5.00% 5.33% 6.33% 7.33%

Strongly Disagree 4.00% 5.00% 6.33% 7.83% 9.33%

Do you feel free to contact your superior as & when needed?

2.00% 8.00% 4.00%

42.00% 44.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your superior treat you fairly?

5.00% 5.00%

10.00%

25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Do you trust your superior?

5.33% 6.33%

22.67% 11.67%

54.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your superior delegate work effectively?

7.83% 6.33% 19.67% 11.67%

54.50%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your superior show behavior that is consistent, positive & motivating?
9.33% 7.33% 16.67% 11.67% 55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Compensation and Benefits: Executives:

19 | P a g e Question Strongly Agree Agree Neither agree nor disagree 12.00% Disagree Strongly Disagree

Does your Company maintain a competitive pay and benefits package? Does your Company pay policy helps attract and retain the existing workers? Are you receiving fair monetary compensation? Do your medical benefits cover your immediate family in the best way? Do you feel the practice have clear policies related to salaries, raises and bonuses? Is your salary fair for your responsibilities and performance? Do you get fair number of nonmonetary benefits from your company?

28.00%

56.00%

2.00%

2.00%

27.00% 32.00% 12.00% 25.00% 25.00% 20.00%

52.00% 50.00% 85.00% 50.00% 55.00% 60.00%

12.00% 10.00% 2.00% 20.00% 12.00% 10.00%

5.00% 5.00% 1.00% 3.00% 4.00% 7.00%

4.00% 3.00% 0.00% 2.00% 4.00% 3.00%

Does your Company maintain a competitive pay and benefits package?

2.00% 12.00% 28.00% 2.00%

56.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Does your Company pay policy helps attract and retain the existing workers?
5.00% 4.00%

12.00%

27.00%

52.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Are you receiving fair monetary compensation?

5.00% 3.00% 10.00% 32.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do your medical benefits cover your immediate family in the best way?
2.00% 1.00% 0.00% 12.00%

85.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Do you feel the practice have clear policies related to salaries, raises and bonuses?
3.00% 2.00%

20.00%

25.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Is your salary fair for your responsibilities and performance?

4.00% 4.00%

12.00%

25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you get fair number of non-monetary benefits from your company?

7.00% 10.00% 20.00% 3.00%

60.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives:

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Question Does your Company maintain a competitive pay and benefits package? Does your Company pay policy helps attract and retain the existing workers? Are you receiving fair monetary compensation? Do your medical benefits cover your immediate family in the best way? Do you feel the practice have clear policies related to salaries, raises and bonuses? Is your salary fair for your responsibilities and performance? Do you get fair number of nonmonetary benefits from your company?

Strongly Agree 42.00% 25.00% 22.67% 19.67% 16.67% 42.00% 25.00%

Agree 44.00% 55.00% 54.00% 54.50% 55.00% 44.00% 55.00%

Neither agree nor disagree 8.00% 10.00% 11.67% 11.67% 11.67% 8.00% 10.00%

Disagree 2.00% 5.00% 5.33% 6.33% 7.33% 2.00% 5.00%

Strongly Disagree 4.00% 5.00% 6.33% 7.83% 9.33% 4.00% 5.00%

Does your Company maintain a competitive pay and benefits package?

3.00% 2.00% 0.00% 15.00%

80.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Does your Company pay policy helps attract and retain the existing workers?
3.00%0.00% 0.00% 12.00%

85.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Are you receiving fair monetary compensation?

3.00% 2.00% 1.00% 11.00%

83.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do your medical benefits cover your immediate family in the best way?
0.00% 0.00% 2.00% 10.00%

88.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Do you feel the practice have clear policies related to salaries, raises and bonuses?
10.00% 3.00% 2.00%

31.00%

54.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Is your salary fair for your responsibilities and performance?

5.00% 3.00% 2.00%

40.00% 50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you get fair number of non-monetary benefits from your company?

5.00% 5.00% 10.00% 25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Rewards and Recognition: Executives:

25 | P a g e Question Strongly Agree Agree Neither agree nor disagree 10.00% 12.00% 10.00% 12.00% Disagree Strongly Disagree

Do you get recognition when you do a good job? Do you do good work only to make more money? Does your company work environment motivate you to do good work? Is your good performance awarded adequately?

25.00% 2.00% 30.00% 32.00%

55.00% 2.00% 50.00% 52.00%

5.00% 28.00% 5.00% 2.00%

5.00% 56.00% 5.00% 2.00%

Do you get recognition when you do a good job?

5.00% 5.00%

10.00%

25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you do good work only to make more money?

2.00% 2.00% 12.00%

56.00%

28.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Does your company work environment motivate you to do good work?

5.00% 5.00% 10.00% 30.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Is your good performance awarded adequately?

2.00% 2.00%

12.00% 32.00%

52.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives: Question Do you get recognition when you do a good job? Do you do good work only to make more money? Does your company work environment motivate you to do good work? Is your good performance awarded adequately? Strongly Agree 15.00% 12.00% 11.00% 10.00% Agree 80.00% 85.00% 83.00% 88.00% Neither agree nor disagree 3.00% 3.00% 3.00% 2.00% Disagree 2.00% 0.00% 2.00% 0.00% Strongly Disagree 0.00% 0.00% 1.00% 0.00%

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Do you get recognition when you do a good job?

7.83% 6.33% 19.67% 11.67%

54.50%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you do good work only to make more money?

3.00% 2.00% 10.00%

54.00%

31.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your company work environment motivate you to do good work?

2.00% 3.00%

15.00%

30.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

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Is your good performance awarded adequately?

5.00% 5.00%

10.00%

25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Teamwork: Executives: Question Strongly Agree 32.00% 25.00% 25.00% Agree Neither agree nor disagree 10.00% 12.00% 10.00% Disagree Strongly Disagree 3.00% 4.00% 3.00%

Do you find people work with cooperation to get the work done? Do you feel that conflicts are resolved honestly, effectively and quickly? Does your group work together to accomplish our organizations goals?

50.00% 55.00% 60.00%

5.00% 4.00% 2.00%

Do you find people work with cooperation to get the work done?
5.00% 3.00% 10.00% 32.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

29 | P a g e

Do you feel that conflicts are resolved honestly, effectively and quickly?
4.00% 4.00% 12.00% 25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your group work together to accomplish our organizations goals?

2.00% 10.00% 25.00% 3.00%

60.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives: Question Do you find people work with cooperation to get the work done? Do you feel that conflicts are resolved honestly, effectively and quickly? Does your group work together to accomplish our organizations goals? Strongly Agree 20.00% 24.70% 17.00% Agree 73.00% 53.66% 70.00% Neither agree nor disagree 3.00% 11.67% 9.00% Disagree 2.00% 4.65% 3.00% Strongly Disagree 2.00% 5.32% 1.00%

30 | P a g e

Do you find people work with cooperation to get the work done?
3.00% 2.00% 2.00%

20.00%

73.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you feel that conflicts are resolved honestly, effectively and quickly?
4.65% 5.32%

11.67%

24.70%

53.66%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your group work together to accomplish our organizations goals?

9.00% 3.00% 1.00%

17.00%

70.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Career Development:

31 | P a g e Executives: Question Strongly Agree Agree Neither agree nor disagree 12.00% Disagree Strongly Disagree

Do you receive adequate technical trainings as per your job and help to improve your performance and develop your skills and knowledge? Do you feel you have growth opportunities in this company? Do you receive adequate developmental trainings as per your job?

27.00%

52.00%

5.00%

4.00%

31.00% 28.00%

54.00% 56.00%

10.00% 12.00%

3.00% 2.00%

2.00% 2.00%

Do you receive adequate technical trainings as per your job and help to improve your performance and develop your skills and knowledge?
5.00% 12.00% 27.00% 4.00%

52.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you feel you have growth opportunities in this company?

3.00% 10.00% 2.00%

31.00%

54.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

32 | P a g e

Do you receive adequate developmental trainings as per your job?

2.00% 12.00% 28.00% 2.00%

56.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives: Question Do you receive adequate technical trainings as per your job and help to improve your performance and develop your skills and knowledge? Do you get adequate training for new and existing machines? Do you feel you have growth opportunities in this company? Did you receive adequate computer training through your company? Do you get enough job rotation opportunities? Strongly Agree Agree Neither agree nor disagree Disagree Strongly Disagree

23.74%

53.82%

11.67%

4.98%

5.80%

22.67% 25.35% 24.06% 24.00%

54.00% 53.55% 53.77% 52.00%

11.67% 11.67% 11.67% 12.00%

5.33% 4.44% 4.87% 7.00%

6.33% 4.99% 5.64% 5.00%

Do you receive adequate technical trainings as per your job and help to improve your performance and develop your skills and knowledge?
4.98% 5.80%

11.67%

23.74%

53.82%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

33 | P a g e

Do you get adequate training for new and existing machines?

5.33% 6.33%

22.67% 11.67%

54.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you feel you have growth opportunities in this company?

4.44% 4.99%

11.67%

25.35%

53.55%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

34 | P a g e

Did you receive adequate computer training through your company?

4.87% 5.64%

11.67%

24.06%

53.77%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you get enough job rotation opportunities?

5.00% 7.00% 24.00% 12.00%

52.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Performance Management: Executives: Question Strongly Agree 27.20% 26.00% 25.20% Agree Neither agree nor disagree 10.20% 9.30% 8.70% Disagree Strongly Disagree 5.40% 6.90% 7.90%

Do you receive adequate developmental trainings as per your job? Does your last performance appraisal accurately reflect your performance? Do you think the performance appraisal system is fair?

52.20% 51.60% 51.20%

5.00% 6.20% 7.00%

35 | P a g e Do you find that the practices are consistent, timely and fair method for evaluating individual performance is implemented?

25.00%

60.00%

10.00%

2.00%

3.00%

Do you receive adequate developmental trainings as per your job?

2.00% 12.00% 28.00% 2.00%

56.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your last performance appraisal accurately reflect your performance?

6.90% 6.20% 26.00%

9.30%

51.60%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

36 | P a g e

Do you think the performance appraisal system is fair?

7.90% 7.00% 25.20%

8.70%

51.20%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you find that the practices are consistent, timely and fair method for evaluating individual performance is implemented?
10.00% 2.00% 3.00%

25.00%

60.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives: Question Does your last performance appraisal accurately reflect your performance? Do you think the performance appraisal system is fair? Do you find that the practices are consistent, timely and fair method for evaluating individual performance is implemented? Strongly Agree 29.98% 30.71% 31.45% Agree 51.39% 51.07% 50.75% Neither agree nor disagree 13.33% 13.57% 13.81% Disagree 2.45% 2.14% 1.83% Strongly Disagree 2.85% 2.50% 2.15%

37 | P a g e

Does your last performance appraisal accurately reflect your performance?

2.45% 2.85%

13.33%

29.98%

51.39%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you think the performance appraisal system is fair?

2.14% 2.50%

13.57%

30.71%

51.07%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you find that the practices are consistent, timely and fair method for evaluating individual performance is implemented?
1.83% 13.81% 31.45% 50.75% 2.15%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Corporate Culture: Executives:

38 | P a g e Question Strongly Agree 25.00% Agree Neither agree nor disagree 10.00% Disagree Strongly Disagree 5.00%

Does your organization your values as an individual workers values? Do your organization culture and work conditions promote a balance between work & family life? Can you freely offer comments and suggestions? Is the Politics kept to a minimum from affecting work and environment? Do individuals have adequate personal space?

55.00%

5.00%

28.00% 30.00% 27.60% 27.20%

56.00% 50.00% 52.40% 52.20%

12.00% 10.00% 10.50% 10.20%

2.00% 5.00% 4.60% 5.00%

2.00% 5.00% 4.90% 5.40%

Does your organization your values as an individual workers values?

5.00% 5.00% 10.00% 25.00%

55.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do your organization culture and work conditions promote a balance between work & family life?
2.00% 12.00% 28.00% 2.00%

56.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

39 | P a g e

Can you freely offer comments and suggestions?

5.00% 5.00%

10.00%

30.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Is the Politics kept to a minimum from affecting work and environment?

4.60% 4.90% 10.50% 27.60%

52.40%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do individuals have adequate personal space?

5.00% 5.40%

10.20%

27.20%

52.20%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives:

40 | P a g e

Question Does your organization your values as an individual workers values? Do your organization culture and work conditions promote a balance between work & family life? Does your company allow membership to trade unions? Can you freely offer comments and suggestions? Is the Politics kept to a minimum from affecting work and environment? Does your company promote collective bargaining over individual bargaining? Can you keep a reasonable balance between work and personal life?

Strongly Agree 19.67%

Agree 54.50%

Neither agree nor disagree 11.67%

Disagree 6.33%

Strongly Disagree 7.83%

31.00% 30.00% 29.24% 29.98% 28.65% 28.50%

54.00% 50.00% 51.71% 51.39% 52.03% 52.09%

10.00% 15.00% 13.10% 13.33% 12.84% 12.79%

3.00% 2.00% 2.76% 2.45% 3.03% 3.09%

2.00% 3.00% 3.19% 2.85% 3.46% 3.53%

Does your organization your values as an individual workers values?

7.83% 6.33% 19.67% 11.67% 54.50%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

41 | P a g e

Do your organization culture and work conditions promote a balance between work & family life?
10.00% 3.00% 2.00%

31.00%

54.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your company allow membership to trade unions?

2.00% 3.00%

15.00%

30.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Can you freely offer comments and suggestions?

2.76% 3.19%

13.10%

29.24%

51.71%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

42 | P a g e

Is the Politics kept to a minimum from affecting work and environment?

2.45% 2.85%

13.33%

29.98%

51.39%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does your company promote collective bargaining over individual bargaining?

3.03% 3.46%

12.84%

28.65%

52.03%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Can you keep a reasonable balance between work and personal life?
3.09% 3.53%

12.79%

28.50%

52.09%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Working Conditions: Executives:

43 | P a g e

Question Do you feel that your work environment is decent? Are work conditions comfortable? Are you able to pursue your personal interests and hobbies while working for your current organization Can you keep a reasonable balance between work and personal life?

Strongly Agree 25.00% 25.20% 28.00%

Agree 60.00% 51.20% 56.00%

Neither agree nor disagree 10.00% 8.70% 12.00%

Disagree 2.00% 7.00% 2.00%

Strongly Disagree 3.00% 7.90% 2.00%

35.00%

50.00%

10.00%

2.00%

3.00%

Do you feel that your work environment is decent?

2.00% 10.00% 25.00% 3.00%

60.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Are work conditions comfortable?

7.90% 7.00% 25.20% 8.70%

51.20%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

44 | P a g e

Are you able to pursue your personal interests and hobbies while working for your current organization
2.00% 12.00% 28.00% 2.00%

56.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Can you keep a reasonable balance between work and personal life?
2.00% 10.00% 3.00%

35.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Non-Executives: Question Are you provided with adequate personal protective equipment? Is the facility clean and up to date? Do you find hazardous areas are well protected and adequate warning signs are put up? Does the facility inculcate adequate safety measures, first aid equipment and modes to reach nearby hospital? Does the facility conduct mock evacuation drills? Strongly Agree 28.22% 28.08% 32.19% Agree 52.23% 52.29% 50.43% Neither agree nor disagree 12.68% 12.63% 14.05% Disagree 3.21% 3.27% 1.52% Strongly Disagree 3.66% 3.72% 1.81%

28.36%

52.16%

12.73%

3.15%

3.59%

38.00%

50.00%

8.00%

1.00%

3.00%

45 | P a g e

Are you provided with adequate personal protective equipment?

3.21% 3.66%

12.68%

28.22%

52.23%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Is the facility clean and up to date?

3.27% 3.72%

12.63%

28.08%

52.29%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Do you find hazardous areas are well protected and adequate warning signs are put up?
1.52% 1.81%

14.05% 32.19%

50.43%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

46 | P a g e

Does the facility inculcate adequate safety measures, first aid equipment and modes to reach nearby hospital?
3.15% 3.59% 12.73% 28.36% 52.16%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Does the facility conduct mock evacuation drills?

8.00% 1.00% 3.00%

38.00%

50.00%

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Recommendations and Conclusions:

Recommendations: (from the subjective comments :)
Compensation Needs more recognition of good work. More career advancement opportunities. Open discussion forum to put up issues related to employee benefit Suggestion box Pay promotion should also be based on competency (demonstrated knowledge + skills + ability). Performance based appraisal

Work Life Balance Better work allotment(common suggestion) Management cooperation and communication needs to improve further. Individual roles and responsibilities needs to be clearly defined.

Team Work and autonomy

47 | P a g e Teamwork needs to be improved. More Brainstorming on issues related to job. Better cooperation from management

Conclusion
The result of the employee satisfaction survey provides the feedback on employees opinion about NALCO as an organization. In the whole the employees show high levels of job satisfaction with overall satisfaction level working out to be 85.65% (85.17% for Executives and 86.13% for Non Executives). The feedback from the survey will help NALCO to continue to improve on the way it manages staff and work environment issues. This could be regarded as a wealth of information for the organization on how to improve programs and meet the needs of staffs who meet the needs of the staff who are a great asset in the success of NALCO. The importance of an employee to the Company should be fully incorporated in the budgeting, planning, organizational structure; corporate strategies and other aspects that would help actualize the concept and thereby emphasize the importance of placing stuff at the core of corporate objectives. There is need to: Develop an overall understanding of how do the employees relate to the organization. Highlight the important methods of determining employees needs. Instill positive attitudes and beliefs towards the management of the human resources in the organization and realize a broad spectrum of positive corporate culture that should be inclined to quick response to the ever growing needs and wants in Human Resources.

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