This forum puts forward expert perspectives and successful case studies by both international and national corporates

as well as government sector organisations, enabling you to manage and strategise your organisations intranet, most effectively.

Intranet YOUsability
Best Practice, Management & Strategy
Featuring Two International Award Winning Intranet Case Studies One day connected forum with two post-forum workshops
17-18 September 2013, Rydges Melbourne
Just $995 plus gst to attend the forum

Result driven case studies exploring effective Intranet design & strategy International Case Study: How AIG earned a top spot among worlds 10 best Intranets awards The changing nature of corporate Intranets: A Deloitte case study Developing an intranet community of practice: A VicRoads Case Study Why design an intranet when you can design an experience that transforms your business?: A PwC Case Study Proficiently balance features and budgets Adeptly injecting user experience into your intranets Exploring SharePoint Possibilities, going social Effective Intranet Integration and Collaboration Building buy-ins and quality checks Strategies to create a team of

Hear expert perspectives on current challenges in the world of Intranets:

Hear from:

International Case Study

American International Group (AIG)

Department of Justice Victoria Melbourne Water PwC Deloitte

Wednesday, 18 September 2013

Workshop A: Accessibility in the web development lifecycle Facilitated by: Gian Wild, Director, AccessibilityOz Workshop B: Effective personalisation is a critical component of a well-designed portal Facilitated by: Pinkal Gandhi, Director of Global Intranet Services, American International Group (AIG). AIG ranked # 2 at the NN/g 2013 Intranet Award for the worlds 10 best-designed intranets of the year

Post-forum workshops

VicRoads Echo Entertainment Group TAFE

AIG ranked # 2 at the NN/g 2013 Intranet Award for the world's 10 best-designed intranets of the year PwCs Intranet recently won the Forresters top international experience design award for 2013.

w w w. a r k g r o u p a u s t r a l i a . c o m . a u

We all know about intranets; but are we aware of its optimum capability? Yes, its a productivity tool. However often organisations undermine its full potential by using it merely as a place to abandon data. Intranets can serve as a valuable business tool, improving business processes and increasing collaboration; and thats exactly where most organisations fall short of the mark. Corporate intranets are now a strong force for communicating company vision with employees, enhancing accuracy, information sharing and thereby positively impacting the overall productivity. The government sector in Australia has also benefited hugely with a continual revamp of their intranets, and their journey is indeed a learning in itself. As the demands on time increases, effective communication and enhanced productivity becomes vital to eliminate time consuming protocols. Intranets thus need to be creatively designed in a manner that strategically addresses the current needs of an organisation and operates as an indispensable business tool.

AGENDA

Intranet YOUsability
17-18 September 2013, Rydges Melbourne

COnnected forum - Tuesday, 17 September 2013

8.30 Registration and refreshments 9.00 9.15 Chairperson's opening remarks Gian Wild, Director, AccessibilityOz Intranets and YOU The missing you in intranet U-sability What intranets deliver versus what people actually need Get real: Balancing features and budgets Gavin Hince, Online Services Program Manager, Department of Justice Victoria 2.30 1.45 A Deloitte Case Study: The changing nature of the corporate intranet Deloitte launches SharePoint Building a social intranet The future of intranets and their owners Rebecca Ward, Internal Communications Manager, Deloitte The shift from traditional shared drives to designing effective Intranets SharePoint Intranet possibilities Integration and Collaboration Breaking away from the shared drive tradition 3.15 3.45 Peter Richards, Web Master, Echo Entertainment Group Afternoon refreshments and networking Using networks and communities to build powerful content Identifying and tapping into natural networks Nurturing communities to encourage self sufficiency Building quality checks into the content review process 4.30 Jacqui Thorburn, Manager Knowledge Systems, Sydney TAFE A VicRoads Case Study: Developing an intranet community of practice Strategies to create a team of contributors Where and how to structure your efforts for great content Building buy-in 5.15 Jacqueline Shields, Internal Engagement Advisor, VicRoads Chairpersons closing remarks and end of connected forum 12.45 Networking lunch (let us know if you have any special dietary requirements 2 weeks
prior to forum)

10.00 Personas: Injecting UX into your intranet Creating a user focused intranet with simple DIY Personas Who to talk to and what to ask Going simple, attractive and low cost Rebecca Jackson, Intranet Specialist, Redevelopment Project Lead, Melbourne Water

10.45 Morning refreshments and networking - tweet #yousability 11.15 A PwC Case Study: Why design an intranet when you can design an experience that transforms your business? What does it mean to design an experience? How to co-design an intranet from strategy through to launch Approaching the intranet as part of a broader digital strategy Katie Reid, Business Leader Creative Comms, PwC PwCs Intranet recently won the Forresters top international experience design award for 2013. This case study will focus on the experience design work that went into their intranet which has now been recognised as best practice.

12.00 AIG Case Study: How AIG earned a top spot among worlds 10 best Intranets Investing and engaging in right set of resource mix Enhanced usability and transparency Effective Personalisation Engine True global corporate communication vehicle with Intranet in the middle of all types of employee interactions Harmonious integration with collaboration sites and enterprise applications Robust Search experience and improved employee directory Pinkal Gandhi, Director of Global Intranet Services, American International Group (AIG). AIG ranked # 2 at the NN/g 2013 Intranet Award for the worlds 10 best-designed intranets of the year

Forum is Supported By:

POST- FORUM workshopS Wednesday, 18 September 2013

Accessibility in the web development lifecycle

Registration: 8.30 am Workshop starts: 9.00 am Workshop ends: 12.00 pm About the workshop: This workshop is an overview of what types of people with disabilities are affected by inaccessible web sites and an understanding of how some people use assistive technologies to help use web sites. An overview of the current Australian accessibility guidelines and legal requirements as well as state and / or federal requirements as applicable. The workshop also details the ten most common accessibility failures in Australian web sites (written by the Australian Human Rights Commission) and an overview on what to look for when commissioning an accessibility audit of a web site. Participants will also learn about when accessibility needs to be included in a web site build and what information to request from companies when they are tendering for this kind of project. Hiring staff with accessibility knowledge and an overview of the types of training available to staff on accessibility is also covered. Training includes issues such as: Accessibility when building a site Making a current site accessible Maintaining accessibility compliance Mitigating risk Hiring staff with accessibility knowledge Adding accessibility requirements into procurement processes About the workshop leader:
Gian Wild is the Director of AccessibilityOz. She has worked in accessibility industry since 1998. Her major achievements include: the very first Australian accessible web site; the Melbourne 2006 Commonwealth Games; her six years active membership in the W3C Web Content Accessibility Guidelines Working Group; accessibility reviews of public and private web sites; conference and seminar presentations; judging web awards and the development of accessibility toolkits.

Effective personalisation is a critical component of a well-designed portal

Registration: 12.30 pm Workshop starts: 1.00 pm Workshop ends: 4.00 pm About the workshop: Although the notion of people-focused or Personalized intranets has been around for a few years, organizations, both large or small are finding it increasingly challenging to determine how best and where to begin to implement an effective personalization strategy that works for their employees. While many software vendors offer easy-to-configure personalization engines, many organizations learn it hard way or underestimate the effort required to implement an effective personalization for their audience. In this workshop, you will learn some of the proven methods of implementing effective personalization that caters to your employees needs: Measured approach for understanding your audiences and various user experience Determining the level of personalization (Explicit vs. Implicit) Governance and Rules of the Road for setting right expectations Constructing dynamic template that compliments various user experiences Adequate personalization testing approach for proper implementation Sustaining Personalisation rules and audience model About the workshop leader:
Pinkal Gandhi is the Director of Global Intranet Services at AIG. He leads the application integration and self publishing practice within the Digital Communications organization with a focus on delivering a true content managed intranet CMS platform and providing a harmonious integration of AIGs enterprise intranet with hundreds of enterprise applications worldwide. His major achievements include: Nielsen Norman Groups (NN/g) Top 10 Best Intranets of 2013 award; the very first implementation of personalisation engine for AIG for intranet and internet; the very first implementation of Single Sign On (One Login, One Password) architecture within intranet portal; Recognized for implementing dynamic offshore model in multiple organisations.

About AIG:
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries AIG ranked # 2 at NN/g 2013 Intranet Award for the worlds 10 best-designed intranets of the year. The AIG intranet boasts clear navigation and exhaustive news article offerings to help communicate the organizations depth and unify all regions, companies, divisions, and individuals under one parent company.

5 ways to boo k yo u r p l ace AT this event

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Intranet YOUsability 17-18 September 2013, Rydges Melbourne

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